
The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.
Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.
Residents are encouraged to carry on enjoying the hobbies...
Care Provided by Mill View
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mill View for full pricing details and T&Cs.
Contact Mill View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Trish Banks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- On site
Mill View Reviews (117)
Mill View has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years.
Over all time Mill View has 117 reviews.
Thank you to all the staff at Mill View for the way they take care of my aunt and for that matter, me! Nothing is too much trouble for them. The home is very well run and maintained. The staff are super friendly and efficient across all levels and create a very homely welcome. I wouldn't hesitate to recommend it.
I have found the staff have always been friendly, approachable and accessible. They make a lot of effort to accommodate individual preferences for activities and food. No issues with the running of the home at all.
I spent over an hour at the home and with Dad and he was initially having his hair cut, then he went to see the children from the Toybox Nursery and then went upstairs to join the Zumba class. It was so wonderful to see so much going on in the home. I loved the new sign-in Doyles about 'place of work and residents home'. All these little touches are so important and make such a difference. Dad's room was clean and tidy and he was well presented.
I just want to thank you and your hard-working staff for all you do at Mill View to make the environment as comfortable and as enjoyable as possible. It is so important for relatives to know that their loved one is a safe and secure and happy environment and I felt very happy when I left.
I also met the activities lady for the first time and thought she was wonderful.
My father's health has deteriorated, and he now needs more nursing care. All the carers upstairs, downstairs and the administration staff have all been brilliant in helping us deal with this.
All the staff right from the office, cleaners, kitchen staff and carers are all brilliant. Extremely friendly and helpful, and Dad is treated with care and dignity.
We are all made to feel welcome, and it’s just like being at home.
The staff both care and office are the best, most helpful, friendly, efficient and caring people that anyone could wish for. A happy home.
My husband joined in with many activities when he could and enjoyed a hot chocolate in Doyles Cafe while chatting to his visitors. The last 9 months of his life were the best they could possibly be and we will always be grateful for that. Mill View is a very special place.
Mill View gives off a very relaxed, friendly, sunny and caring impression and atmosphere. Everyone, whether staff or resident, gives off a warm, relaxed feeling. My Mother-in-law is very happy in the home and well cared for by all the staff. It is lovely to sit and chat with my mother-in-law in the coffee shop or on the sunny patio in the summer.
The home offers a good selection of activities for residents.
I was particularly impressed by two recent activities; one where they asked residents what they wished for, and then made it happen and another where they brought eggs to hatch and have now kept the chickens. Great ideas which bring smiles to the residents.
A lot of thought is put into activities for the residents such as bingo, crosswords, cinema, singing.
The in house hairdresser and coffee shop are great. The food is varied, and the residents can eat in the dining room or their bedroom.
My mother’s room is light and airy with a view of the garden and fields in the distance. I would recommend Mill View to anyone looking for a relaxed, caring, well-staffed care home.
Making that decision that he wasn’t to return home was incredibly hard.
We researched and visited various care homes but our instincts were telling us Mill View was right for him and so far we have been really pleased with the care he receives.
He has settled in really well. The staff made him feel welcome from day one and he’s made some real bonds. Some staff have a made real effort to get to know my Dad and genuinely care for him which means so much to all of us.
I’d would genuinely recommend Mill View.
Very caring and professional. My mother is very happy and has settled in well thanks to the staff. Millview is run very efficiently.
My wife is a resident at Mill View since April 2019. She is looked after extremely well, the staff are always friendly and caring with very few problems. I am aware of how hard this work is since I was her sole carer for 7 years. They are to be admired for their dedication to the difficult but vital work that they do.
Extremely happy with the care my mum is receiving, she spent approximately 15 months in a dreadful care home. The difference in mum is amazing she really is being cared for. We finally have some peace of mind knowing she is safe, happy and well cared for.
My mum is in Mill View she has advanced dementia and gets very confused easily and finds it difficult to communicate but I cannot fault any of the care she receives. The staff are all really friendly, kind and attentive, reassuring mum when she gets upset by putting an arm around her to make her feel safe. I have already recommended Mill View to a few of my friends for their family members. When My dad and I had to make this really hard decision to look for a home for mum we met with the family liaison lady who was extremely kind, and very understanding listening to our huge list of questions, she showed us around and made us feel at ease and felt this was the best place we had seen by far.
Since my mother moved to Mill View, I have been very impressed by the care, professionalism and commitment of the staff. Their kindness in helping her to be happy and safe while living with dementia is greatly appreciated by our family. They have worked hard to help her settle in her new home and have been very sympathetic to my mother's individual needs. We looked at a number of care homes and the management and care team at Mill View were outstanding. My experience since my mother moved in, has only reinforced that opinion. Every single person working at Mill View I have met has shown great humanity and compassion.
Since my husband arrived, he has been well cared for and treated with respect by the staff. All the staff are very caring and friendly towards him and our family. I would recommend this home to anyone needing care.
He eats really well, but sometimes when I have been in he has not eaten eg baked potato, as he hasn't been able to cut up.
Loss of slippers and shoes is a definite problem.
Whenever I have asked to change dad or help, they are very kind and nothing too much trouble.
Thank you for your review – we were very pleased to read your kind comments and good scores regarding your father’s care at Mill View. In regards to activities, we have a full and varied schedule of activities that take place every day, which are planned according to feedback from residents – if...
Mum has lived at Millview for the last six months. She has received wonderful care helping her to settle in, despite a few ups and downs. There is everything she needs. A bright comfortable room, friendly caring staff and lots to do. I can honestly say I see her happy again.
As a full-time carer for my ex-husband, I contacted Mill View in March 2019 enquiring about respite care in June. The staff were super helpful and I was able to book three weeks respite care in June/July 2019. Due to certain circumstances, this respite care was extended for a further two weeks after which it was deemed necessary for him to be a permanent resident. The whole procedure was carried out with much kindness and great professionalism.
I have found all the staff at Mill View to be very professional, very kind, very helpful, very caring and all work extremely hard. Nothing is too much trouble for them.
Initially, I found the situation very upsetting but I have received great comfort in knowing that he could not be in a better Care Home where he is happy and he is safe.
I am extremely grateful to everyone at Mill View and cannot thank them enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mill View.
Accreditations
There are no accreditations posted yet for Mill View.
Meet the Team (1)

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.
Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.
When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.
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