
The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.
Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.
Residents are encouraged to carry on enjoying the hobbies...
Care Provided by Mill View
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mill View for full pricing details and T&Cs.
Contact Mill View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Trish Banks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- On site
Mill View Reviews (117)
Mill View has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years.
Over all time Mill View has 117 reviews.
Unfortunately, my mother passed away in December 2023 at Mill View Care Home. I cannot thank the staff enough. They were all so supportive and showed the utmost respect. Whilst my mother was alive she enjoyed all the wonderful facilities on offer. She was cared for with such kindness and professionalism. As a family, we were very impressed, so grateful to have found such a well-run care home.
Having reviewed five homes in the area, we opted for Mill View and have not been disappointed. The level of care is excellent and the staff strive to make the residents feel relaxed and welcome. There is a full schedule of activities for all residents should they wish to partake and encourage them to do so. The menu is varied and prepared to an excellent standard. In short, I feel we chose well and dad has settled in well. We made the right choice!
At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
We cannot recommend Mill View more highly. The care and attention given to our mum during her just over five years stay was excellent. We had the peace of mind that she was being well looked after and we were kept well informed of any changes to her routine or health. The staff are all very friendly and attentive.
Thank you.
This care home is very comfortable for its residents, and the carers are excellent.
I have been a resident for several months and have found the staff consistent in their excellent range of care. I am particularly impressed by the interest they take in my hobbies, all of which adds to the comforting sense of community that exists here. I have absolutely no regrets about selling up to come here, having shed the sometimes onerous tasks of house ownership.
Probably the key to the quality of care is the philosophy that the staff come in to work in the resident’s own home, and this translates into really imaginative and consistently high-quality care.
Recommended.
All the team have shown amazing care, patience and understanding during an initial challenging settling-in period with my mother. She is now happy, safe, very well fed and more active than she was ever able to be at home. A huge relief for all the family.
I contacted Mill View at a very difficult time as my Dad had been admitted to hospital and we were advised he would no longer be able to live on his own. All the staff were so helpful and understanding. They really went the extra mile to ensure that Dad was able to move in. It was a very challenging time and nothing has been too much trouble. Dad has now been a resident for a month and everyone has been so kind and supportive.
Mill View stepped in and offered my husband and myself 2 weeks of respite care. Even though this was expensive for me to fund myself, it was worth every penny. I was unable to find anyone else to help me, and I was desperate for some rest. I am so grateful for the care they took of my husband and the way they offered to help me. I will recommend Mill View to anyone, without restriction.
Mum has been in Mill View since October 2021 and since then we have had peace of mind that she has been taken such good care of. We have nothing but admiration and praise for the dedicated staff who have been working under such difficult circumstances. They are always so friendly and helpful and kind to Mum.
I am very impressed with the care and attention my sister is receiving at Mill View, not only the medical care but social care too. The staff are very kind and carry out their duties with dignity and respect. My sister is very happy there and has settled in well. Thank you all very much.
Outstanding care home. Each and every one of the staff are amazing. My mother was there for her last 10 months. It was here I got to spend some quality time with her, the staff did an outstanding job of caring for her. It was the best I had seen my mum in years. It is a great home and the staff always give you a warm welcome. I can’t give it enough praise. I would like to name them all. A big special thanks to one member of staff in particular. Thank you Mill View for giving my mum the best that you could possibly do.
I was so impressed by the care, respect and professionalism shown towards my mum (and Dad previously). Mum got her smile back during her time there, with great surroundings and plenty of company. Keep up the good work.
Mum was well cared for and was happy at Mill View, making new friends and enjoying all the numerous activities and trips out in the minibus that were on offer to her. I too always received a warm welcome when visiting Mum.
I have always found the staff to be very helpful and caring. My aunt is happy in her new surroundings and is making new friends. She has now joined in with some of your various activities, which is good. I think you all do a sterling job.
I was so impressed by the care, respect and professionalism shown towards my mum. It is such a difficult decision to go into a care home, but all the staff made the move so friendly that I felt reassured it was the right decision for my mum. Everyone from the admission team to the nurses and the care assistants made mums stay comfortable and dignified. Thank you all for also helping me through such a difficult time, and showing me such kindness and understanding. I can highly recommend Mill View.
My mum has now been a resident at Mill View for the last 7 years and throughout all that time the care she has received from all the staff at Mill View has been excellent. Mum is always happy and smiling when we visit and I do not think it is too much to claim that had she not been at Mill View then she would no longer be with us.
This is down to the fact that she is well cared for and there are always activities to take part in and to keep the mind alert.
Throughout the COVID pandemic, the standard of care shown to my mum has not altered so thank you to all the staff in what were extremely challenging times.
There have been a couple of instances where we have had to ask several times for things to be done, an example being around the changing of the bed linen. I had to ask numerous times for a change of sheets as they were not changed for over 2 weeks despite being added to her care plan. Hopefully, this has now been resolved and they will be changed regularly going forwards.
I have completed my ratings based on limited information gained in the first couple of months.
Thank you so much for your feedback - I’m incredibly happy to hear your kind comments regarding the team and care at Mill View. To reassure you, the bedlinen is changed for your mother twice a week, but of course, if you have any further questions or concerns about this we’d be happy to help. In...
I feel that my mother is receiving first-class care from all the staff at Mill View and we could not wish for more, during these very stressful times. Due to the Covid restrictions we have not been able to travel from Scotland for visits for the last 18 months, but have been able to still communicate with the home for updates.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mill View.
Accreditations
There are no accreditations posted yet for Mill View.
Meet the Team (1)

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.
Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.
When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.
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