Scholars Mews Care Home - Avery Healthcare

23-24 Scholars Lane, Stratford-upon-Avon CV37 6HE
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9.6 93 Reviews
  • Scholars Mews Care Home - Avery Healthcare, Stratford-upon-Avon
Scholars Mews is set in the heart of historic Stratford-upon-Avon.

It provides care for the elderly with residential or dementia needs and also has facilities for nursing and respite care.

The home was refurbished in 2016 and has generously proportioned rooms with ¾ sized beds, a luxury cinema, well-stocked library, hair salon, cosy lounge areas and a dining room which opens up as a bistro to the public once a month.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

Expert staff deliver round-the-clock care with compassion, supporting families, as well as the residents themselves.

The home has a team of energetic Well-Being coordinators who devise a programme of activities to suit all needs.

The home has good ties with the local community. Friends and family are warmly welcomed.

Residents can spend all year round in the beautifully landscaped gardens with the all-weather, multipurpose visiting pod.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500

These prices are only a guideline, please contact Scholars Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Car park available

Scholars Mews Care Home - Avery Healthcare Reviews (93)

9.6

Scholars Mews Care Home - Avery Healthcare has a Review Score of 9.6 (9.628) out of 10, based on 22 reviews in the last 2 years.
Over all time Scholars Mews Care Home - Avery Healthcare has 93 reviews.

Overall Experience
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Reviewer Connection to Scholars Mews Care Home - Avery Healthcare
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Total of 93, showing 21-40
Review from J T (Son of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well-run care home. Care home manager has changed many times since my mother came to live here.
Significant number of agency staff have supported care provision over the years!
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Review from L S (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a marked improvement in the standard of care. The atmosphere has greatly improved and residents and staff appear to be much happier. There are lots of activities in place for the residents and my dad has enjoyed going out for walks. Thank you to all the staff and management for their
dedication and for looking after my dad so well.
Reply from Sammy Buckley, customer service manager at Scholars Mews Care Home - Avery Healthcare

Thank you so much for your thoughtful review! We're delighted to hear about the positive changes you've noticed and that your dad is enjoying the activities, especially the walks. Our team is committed to creating a warm, engaging, and caring environment, and it's heartening to know their dedication is making a difference. We'll make sure to pass along your gratitude to both the staff and management. If there's anything more we can do to continue enhancing your dad's experience, please don't hesitate to reach out. Thank you again for your kind words!

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Review from K M (Partner of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is well-fed, good food and care. Short-staffed at times. Visitors made very welcome. Residents are encouraged to walk as much as possible, which isn't always easy! If a 'frame' is needed - how do they obtain one? At times in bad cases of dementia, they don't remember or hear what the instructions
are, or where their rooms are! Now covid is less of a problem, social activities are returning which are very good and all residents and visitors may join in.
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Review from Anthony E (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a pleasant environment with lovely staff in a great location. Only problems arise through staff shortages. The food is ok but not as advertised (bistro!).
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Review from Gillian G (Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decor is very restful colours of blue and mustard yellow, beautifully worked out in the decor. The small armchair placed by the window is well placed, and speaking as a person 5'3" in height, very comfortable. Good size, comfy bed. The shower room with a handheld shower was a good size, but sadly
the handheld was cumbersome and hopeless to shower without help!
Reply from Pauline Vernon, Manager at Scholars Mews Care Home - Avery Healthcare

Thank you for your feedback, and I am glad you enjoyed your stay with us; it was lovely to have you. I am sorry you had a problem with the shower; rest assured, it has been looked at and addressed.

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Review from Tim S (Son of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident for over a year now. He has severe dementia and is well cared for. The staff, both in-house and behind the scenes, are very capable and friendly. The services are very good, and I feel they really care for my dad.
Reply from Sarah Goswell, Marketing Assistant at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Best wishes.

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Review from S C (Son of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone we came across at Scholars Mews was outstanding. They showed great love and care for Dad throughout his three years there.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home in Stratford-upon-Avon and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.

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Review from Y R (Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived for a week's care whilst a wetroom was being installed in my flat, I found warm and welcoming staff who genuinely cared and wanted to make my stay a comfortable one. I love the variety of staff backgrounds - all gave time and attention. My room was spacious and clean, as were
the lounges and restaurant. There is a good number of rooms for social gatherings and activities. All much appreciated.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home in Stratford-upon-Avon. We are delighted to hear that you enjoyed your week's respite stay with us. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an exemplary level of care. We look forward to welcoming you back at any time should you need it. Best wishes.

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Review from Ben M (Son of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved from hospital into a different care home and didn't settle very well. Then we moved her to Scholars Mews, and she has been so much happier. Her room is wonderful, the staff are incredible, and the food is just terrific. My sister and I live some distance away, so it's amazing to know Mum
is so well cared for and safe. Thank you to all the team!
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home in Stratford upon Avon. Our dedicated staff team go above the standards to deliver an exceptional level of care for all residents. It is a true pleasure to care for your mum. We are delighted to hear that she has soon settled into the loving care community that we create giving you and your sister the peace of mind you deserve and the variety of tasty meals provided by our talented culinary team is so well received. We look forward to seeing you on your next visit. Best wishes.

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Review from Chris M (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are impressed and happy with Scholars Mews. Mum accepts she has a degenerative condition, and compromises are unavoidable. She knows she is in a safe, secure place 24/7 and is no longer anxious. The medical practitioner is her own GP. She enjoys the food and drinks a lot. Staff are diligent, kind
and gentle. Adaptive to changing needs. Communications are good, visits useful, team meetings and info about accidents or illnesses very comprehensive. All achieved in the negative climate of Covid and staff shortages WIht activities happening again; we are confident Mum's experience will only improve.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home in Stratford-upon-Avon and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. We are also delighted to hear that the daily activities provided by our well-being team and the choice of tasty meals provided daily by the talented culinary team are so well received. It is a true pleasure to have your mum living with us as part of the loving care community that we create. Best wishes.

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Review from P T (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident since January 22, taking a while to settle, but now seems ok. Staff are a great help. Mother has dementia and can be difficult at times, but the staff are very good with her. Issues with the supply of incontinence pads are yet to be resolved.
Reply from Pauline Vernon, Home Manager at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home in Stratford-upon-Avon; your kind words are greatly appreciated. I can only apologise for the delay in the community incontinence team assessing your mother, this was chased on several occasions, but unfortunately, they were dealing with a huge backlog. I can confirm that she has now been assessed. Once again, thank you for your kind words. Best wishes.

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Review from S W (Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here for two months but found it quite easy to settle in.
Staff are all very pleasant and extremely helpful.
Food is very good and plentiful.
Reply from Ryan Farrelly, Marketing Assistant at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. It is a true pleasure to have you as part of our care community, and it is great to hear how well you have settled into your new home. We appreciate your kind words, and I will be sure to pass this positive feedback on to the rest of the team. Best Wishes.

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Review from Tracy P (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Scholars Mews Care Home offers a very high standard of care to my mother, who has settled well and is comfortable here. The staff at the home are outstanding and very accommodating. The care team are well trained and professional and the admin/reception staff are approachable, supportive and friendly.
My mother joined the Scholars Mews community during the second wave of the Covid pandemic, but the high standards and hard work of the staff ensured she was kept safe and well. Thank you to the team for your excellent level of care and commitment.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, giving you and your family the peace of mind you deserve. Your feedback is truly invaluable to us and our staff team, who do a fantastic job creating a warm and welcoming environment for all our residents and their loved ones, even during challenging times such as the Covid pandemic. Best wishes.

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Review from Christine B (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a short period of respite care whilst her stairlift was replaced. The staff were outstanding and really made my mother feel welcomed. One lady, in particular, was truly exceptional. Deft care with a great sense of humour. Another lady also had a terrific sense of humour too, making my
mother welcome from the very outset. Many thanks!
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home and for your kind feedback. We are so delighted to hear that your mother enjoyed her respite visit and felt a part of the loving care community that we create, giving you and your family the peace of mind you deserve. It was a true pleasure to have her stay with us and we would welcome her back anytime. Best wishes.

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Review from C R (Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The whole staff are so helpful and friendly. Will always see that one is felt at home. Everyone works as a team, which is very important. Manager and admin are very components doing a good job.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home and for your kind words, which are truly invaluable to us and our staff team. We are delighted to hear how satisfied you are with our home and the loving care community that we create. Best wishes.

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Review from Angela B (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is safe in a well-managed care home. The difficulties in the last year made it especially difficult to assess more fully how she is. The home seems to have dealt with the challenge successfully, and we very much appreciate the care she is given.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. Your kind words are truly invaluable to us and our staff team, who work hard to provide and maintain a good standard of care, they have all adapted so well to the ongoing challenges presented over the past 12 months due to the pandemic. Now that the Government restrictions are beginning to ease, we look forward to welcoming you into the home for more regular safe visits. Best wishes.

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Review from P W (Friend of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, very well organised, caring and knowledgable towards my friend. Clean and well-kept facilities, good for and excellent management.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. We are delighted to hear how satisfied you are with our home and the services that we provide. The well-being of our residents is always our top priority, it is a pleasure to have your friend staying with us in the loving community that we create. Best wishes Rachel.

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Review from Alison W (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only had an experience of the home for three months, so haven't answered some of the ratings. Generally a positive experience with caring staff. Difficulty getting through on the phone to the home and then being cut off when calls transfer is the only major problem. Phone often takes a long time
to be answered, and staff sometimes are not sure who to transfer a call. These problems experienced by all of our family and friends that call Dad.
Reply from Ryan Farrelly, Marketing Assistant at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your father receives, and it is a pleasure to have your father as part of our loving care community. We sincerely apologies for the issues you may have faced with contacting our home via telephone. We are currently experiencing some issues transferring our phone lines between the different floors, but please rest assured that our IT department is working hard to fix this. We look forward to welcoming back into our home for safe regular visiting now that the government restrictions have been eased. Best Wishes.

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Review from S J (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been such a relief to see Mum looking so well, happy, content and relaxed. Something I hadn't seen for a long time. Although her memory doesn't allow her to tell me much about her experiences here, she always has good words for the staff looking after her.
Reply from Ryan Farrelly, Marketing Assistant at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home. It is a true pleasure to have your mother as part of our loving care community, and we are so delighted to hear how comfortable she is living here. Our staff team go above the standards daily to ensure each resident receives only an exceptional level of care and appreciate such kind words about them. Best Wishes.

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Review from J R (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Scholars Mews Care Home has been extremely cautious and careful during the pandemic, protecting their residents, for which, the relatives are very grateful. We will all be glad when restrictions can be lifted, and residents are allowed out and can meet their relatives closely again. It's been tough
for all, and we congratulate the staff and carers who have done their best under difficult circumstances. The pod visits have helped a lot of people. Thank you.
Reply from Rachel Aran, Marketing Administrator at Scholars Mews Care Home - Avery Healthcare

Thank you for taking the time to review Scholars Mews Care Home and for your lovely feedback. Our highly trained staff team go over and above the standards to ensure that all our residents feel at home/welcome in the loving environment that we create. The well-being of our residents is our main priority, and we are proud to offer resources such as our smart devices/visitors pods to ensure our residents can keep in contact with their loved ones. Best wishes.

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Scholars Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Scholars Mews Care Home - Avery Healthcare is calculated as follows: ( (181 Excellents x 5) + (63 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 261 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scholars Mews Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Petra

Petra Anghel

Job Title: Deputy Manager Joined: 2018

Petra is a vital asset to the team at Scholars Mews, bringing 9 years of care experience and a strong sense of dedication to her role. Having been with the company for 6 years, Petra knows the home inside and out, offering invaluable support to both residents and staff.


Her commitment to providing the highest standard of care, combined with her deep understanding of the home, makes Petra an exceptional leader and a trusted figure within our community. She continues to be a pillar of strength and reliability for everyone at Scholars Mews.

Sarah

Sarah

Job Title: Administrator Joined: 2024

Sarah brings a wealth of customer service experience from her previous work in the retail industry, adding a unique and valuable skill set to the Avery team. With over 6 years of experience in the care industry as an administrator, Sarah has become an integral part of the Scholars Mews team.


She thoroughly enjoys the dynamic nature of her role, playing a vital part in the smooth running of the home. Sarah’s warm nature, dedication, attention to detail, and passion for her work make her an indispensable member of our community.

Jan

Jan

Job Title: Receptionist Joined: 2021

Jan our Leading receptionist at Scholars Mews has worked in the care industry for over 13 years. Jan brings a wealth of knowledge and expertise to our team. Specializing in customer service, she has extensive experience in administration and reception duties, ensuring that everything runs smoothly.


Jan's favourite part of her role is working alongside her incredible team and building meaningful relationships with our residents and their families. As the first point of contact, she takes great pride in making everyone feel welcome and supported. Jan’s dedication and warm personality make her an invaluable member of our team.

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