Scholars Mews Care Home - Avery Healthcare

I'm very pleased with the management, staff and facilities. I appreciate the efforts that go into arranging activities for the residents. I always feel welcome when visiting the home and it's great to be able to help myself to a drink.

Kind regards

Thank you

We viewed two other homes in the area and this was by far our favourite. It has the feeling of a small boutique hotel but above all the staff are so welcoming, caring and friendly. The residents are encouraged to treat the home as their home and what I love is that you can pop in at any time. My mum is there having some respite care after a couple of falls, she won't be able to live independently at home so we are looking at making the transition from temp to perm as what we have experienced so far is brilliant. I love how civilised it is, the wine with the meals makes me want to join in.

When we came to see Dad we are always greeted so warmly - and impressed by the professionalism of the team at Scholars. Dad enjoys the wide range of activities and recently has appreciated being offered a haggis on Burns Night in recognition of his Scottish heritage and the regular visits from the local school pupils.

We have been impressed by Scholars Mews. My mum-in-law has been treated with respect and dignity. In fact, when we have visited, we have witnessed the staff interaction with other service users. Dignity is always maintained too. Staff are so patient. They deserve medals. Everyone is treated with dignity. Dealing with dementia patients is incredibly difficult and we really appreciate all the help and support they give. Honestly, it may be early days in her journey, but we have absolutely no complaints. Also, Scholars Mews is modern but homely and really clean. I'd like to think that if I need such a facility, this would be it. Thank you for all you do.

My dad is being very well cared for by friendly, caring and professional staff. A happy place to visit.

After a very rough time in hospital, Scholars Mews Care Home restored quality of life to resident and also quality of life to myself. Knowing the care here is second to none.

My wife has been a resident for several years and has always been well looked after. The staff are always friendly and helpful, the home is beautiful furnished and comfortable

When the previous manager was there she was outstanding and so supportive to all family members, staff and residents.

There is always such a warm and welcoming atmosphere and my aunty is always being looked after, supported in activities and always in good spirits. The staff are all wonderful, caring and considerate, so a big thank you.

I only have one disappointment, mum passed away in June 2024 and her funeral was in July 2024, not one person from Scholars Mews attended the funeral which I was very disappointed with and I know mum would have been also.

I am happy here.

Significant number of agency staff have supported care provision over the years!

I feel safe living at Scholars Mews. I like my room. The staff treat me with respect.

There has been a marked improvement in the standard of care. The atmosphere has greatly improved and residents and staff appear to be much happier. There are lots of activities in place for the residents and my dad has enjoyed going out for walks. Thank you to all the staff and management for their dedication and for looking after my dad so well.

The resident is well-fed, good food and care. Short-staffed at times. Visitors made very welcome. Residents are encouraged to walk as much as possible, which isn't always easy! If a 'frame' is needed - how do they obtain one? At times in bad cases of dementia, they don't remember or hear what the instructions are, or where their rooms are! Now covid is less of a problem, social activities are returning which are very good and all residents and visitors may join in.

Generally a pleasant environment with lovely staff in a great location. Only problems arise through staff shortages. The food is ok but not as advertised (bistro!).

The decor is very restful colours of blue and mustard yellow, beautifully worked out in the decor. The small armchair placed by the window is well placed, and speaking as a person 5'3" in height, very comfortable. Good size, comfy bed. The shower room with a handheld shower was a good size, but sadly the handheld was cumbersome and hopeless to shower without help!

My father has been a resident for over a year now. He has severe dementia and is well cared for. The staff, both in-house and behind the scenes, are very capable and friendly. The services are very good, and I feel they really care for my dad.