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Located between Ashford and Tenterden, Woodchurch House offers a calm, secure and homely environment with specialist accommodation across two floors. The ground floor Care Suites cater...
Nestled in the picturesque village of Woodchurch, Woodchurch House is a purpose-built, 60-bed, state-of-the-art care home thoughtfully designed to support a range of needs. Set within two acres of beautifully landscaped grounds, the homes stands proudly on the historic site of the former Stonebridge Inn.
Located between Ashford and Tenterden, Woodchurch House offers a calm, secure and homely environment with specialist accommodation across two floors. The ground floor Care Suites cater for those with on-going physical care needs, whilst those on the first floor are dedicated to individuals with dementia. There is a choice of spacious studio or one-bedroom suites, each offering its own en-suite, living room, personal dining area and a kitchenette area where light snacks can be prepared. Some ground floor suites open directly onto the secure garden, bringing the outdoors a little closer to home.
Care Provided by Woodchurch House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - Receive £200 off per week for the first 12 weeks when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Woodchurch House for full pricing details and T&Cs.
Contact Woodchurch House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Jino Joseph (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (58)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at any time. All the home asks is that visitors sign in at reception.
Parking
- Onsite parking available
Woodchurch House Reviews (61)
Woodchurch House has a Review Score of 9.7 (9.664) out of 10, based on 22 reviews in the last 2 years.
Over all time Woodchurch House has 61 reviews.
Being the only friend of patient in room 31 ground floor, i know what a difficult individual this patient can be, and is! i would like to say how very impressed i am with the care and patience of all the staff involved in his care. I find it hard to believe that anyone could complain about the care...
WELL DONE ALL OF YOU!!
ROGER R
Thank you so much Roger, for you kind words. We're so please to hear how impressed you are with the care and dedication shown by our team. Your recognition means a great deal to everyone at the home. We'll be sure to share your lovely feedback with the team!
From day one we have found the service excellent, helpful staff, lovely surroundings and it all combined to make the transition seamless for all of the family and more importantly for the person at the centre of the move
From day one we have found the service excellent, helpful staff, lovely surroundings and it all combined to make the transition seamless for all of the family and more importantly for the person at the centre of the move
Thank you so much for your wonderful review. We're delighted to hear that you found the transition seamless for the whole family. It's lovely to know that our team, surroundings and support helped make the experience a positive one.
I am able to discuss any issues with management who listen with empathy and provide support to tackle any problems.
I am able to discuss any issues with management who listen with empathy and provide support to tackle any problems.
Thank you for your lovely feedback. We're so pleased to hear that you always feel welcome when you visit and that our team are friendly and approachable. We'll be sure to share your kind words to everyone, and we're glad you feel supported and listened to by our management team.
I spent two weeks at Woodchurch House after foot surgery, and I can say that my experience was very positive. The rooms are comfortable and clean, the food is simple but good, and the staff is very helpful and friendly. Overall, a very good experience.
I spent two weeks at Woodchurch House after foot surgery, and I can say that my experience was very positive. The rooms are comfortable and clean, the food is simple but good, and the staff is very helpful and friendly. Overall, a very good experience.
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you had a positive stay at Woodchurch House following your foot surgery. It's wonderful to know that you found the rooms comfortable, the food enjoyable, and our staff helpful and friendly. Your feedback means a great deal to us, and we wish you a smooth and full recovery.
Jino helped us so much.excellant manager.
It took my husband only a short time to settle.within a few weeks really.i didn't visit the first 4 weeks.to let him settle.i was so happy...
Jino helped us so much.excellant manager.
It took my husband only a short time to settle.within a few weeks really.i didn't visit the first 4 weeks.to let him settle.i was so happy to see him that fifth week.all the strain had gone out of his face.and he said he was happy.thats all I want from him now.really lovely staff.all of them.so friendly and patient with other residents.lovely room.they keep me informed of any medical issues
.we still are working on sleeping arrangement.he prefers to sleep in lounge most of the time.they try to encourage him.no force.its what he wants.anybody reading this review..please be reassured how lovely the staff are
Thank you for your thoughtful feedback. We're very pleased to hear that your husband has settled well and that you feel reassured by the support and communication from the team. It's also lovely to know you've found the staff friendly, patient, and respectful of his preferences. Your kind words are greatly appreciated. Thank you for sharing.
Who knew what a tramatic experince it would be having to put your Dad in a home for Dementia . Woodchurch House helped make it as good as I guess it could be . For those out there who are going to have make that decison I wouldnt hesitate to reccommend them . The staff there are extremley kind .
Who knew what a tramatic experince it would be having to put your Dad in a home for Dementia . Woodchurch House helped make it as good as I guess it could be . For those out there who are going to have make that decison I wouldnt hesitate to reccommend them . The staff there are extremley kind .
Thank you so much for sharing your review. We know how incredibly difficult it is to make the decision to move a loved one into care and we're truly glad that Woodchurch House was able to support you and your dad during such a challenging time and help make the experience a little easier. Your kind...
Thank you so much for sharing your review. We know how incredibly difficult it is to make the decision to move a loved one into care and we're truly glad that Woodchurch House was able to support you and your dad during such a challenging time and help make the experience a little easier. Your kind words about our team will mean a great deal to them. Thank you again for taking the time to share your experience.
My husband has been a resident in the Dementia unit for a year and receives excellent care. Every member of the nursing and care team is kind, treats him with dignity, and support to both of us. His special dietary needs are accommodated, and he enjoys the freshly prepared tasty and nutritious...
My husband has been a resident in the Dementia unit for a year and receives excellent care. Every member of the nursing and care team is kind, treats him with dignity, and support to both of us. His special dietary needs are accommodated, and he enjoys the freshly prepared tasty and nutritious meals. Throughout the day, residents receive snacks and drinks, and everyone's Birthday is celebrated with balloons, banners, singing and a special cake. The recent renovation and redecoration of the Dementia Unit, including updated furnishings, have refreshed the communal areas and corridors. These spaces are now bright, airy, and easier to maintain. From the moment you enter Woodchurch House everyone is welcoming and friendly. Regardless of their role, all the staff are professionals, dedicated to caring for every member of their community. This is evident by the warm and supportive atmosphere throughout the home. I would not want my husband to be anywhere else. Highly recommended
Thank you so much for your wonderful and detailed review. We're delighted to hear that your husband feels well cared for and that our team's dedication, kindness, and attention to detail have made such a positive impact on both of you. It's lovely to know that the newly refreshed spaces,...
Thank you so much for your wonderful and detailed review. We're delighted to hear that your husband feels well cared for and that our team's dedication, kindness, and attention to detail have made such a positive impact on both of you. It's lovely to know that the newly refreshed spaces, celebrations, and freshly prepared meals are making a difference. Your recommendation means a great deal to us, and we're truly grateful for your kind words about our team.
My brother arrived n Christmas Eve. The move caused some minor confusion and it took some days for him to feel settled and this included the need to change rooms. The staff has been unfailingly kind throughout all of this and helped him to settle in. They understand his individual need and are kind...
My brother arrived n Christmas Eve. The move caused some minor confusion and it took some days for him to feel settled and this included the need to change rooms. The staff has been unfailingly kind throughout all of this and helped him to settle in. They understand his individual need and are kind to him. The senior staff have been very helpful to me as I navigate the systems. This home is way ahead of his former home and I rest easy knowing he is in good hands.
Thank you for your kind review. We're so pleased to hear that your brother is settling in well and that our team has been able to support both him and your family during this transition. We understand how unsettling a move can be, and we're glad the initial adjustments and room change have helped...
Thank you for your kind review. We're so pleased to hear that your brother is settling in well and that our team has been able to support both him and your family during this transition. We understand how unsettling a move can be, and we're glad the initial adjustments and room change have helped him feel more comfortable.
Thank you again for placing your trust in us to care for your brother. It means a great deal to know that you can rest easy knowing he is well cared for at Woodchurch House.
Myself and my family are very impressed and pleased with the way our mother is being treated. She is looked after with a lot of care and affection and all her needs are being met by the carers and nurses. Our mother gets on well with all of the staff where she is shown love and respected. Our...
Myself and my family are very impressed and pleased with the way our mother is being treated. She is looked after with a lot of care and affection and all her needs are being met by the carers and nurses. Our mother gets on well with all of the staff where she is shown love and respected. Our mother enjoys all of the meals she is served and we have tasted some ourselves and can testify to this. The meals are all home cooked onsite. As a family, we feel totally supported by Jino and nothing is too much trouble. Also, the welcoming smile of Justine and her ever helpful suggestions, advice and support. Thank you to everyone. Rachel and family
Thank you so much, Rachel, for taking the time to share such a kind and thoughtful review.
It truly means a great deal to us to know that your mother is happy, well cared for, and feels respected and loved by our team. Your feedback about the care, the meals, and the relationships she has built...
Thank you so much, Rachel, for taking the time to share such a kind and thoughtful review.
It truly means a great deal to us to know that your mother is happy, well cared for, and feels respected and loved by our team. Your feedback about the care, the meals, and the relationships she has built with our carers and nurses is incredibly reassuring and motivating for everyone.
I'm especially pleased to hear that you feel supported as a family - that is very important to us. I will also be sure to pass on your lovely words to Justine and the wider team, who will be delighted to know their care, warmth, and dedication have made such a positive impact.
Thank you again for your trust and kind appreciation. It is a privilege to support your mother and your family.
At a very difficult time for us as a family, when our Mum had to move into residential dementia care, the whole staff team, from the new resident manager (who is now the home manager) to the care staff and nurses, the admin staff and cleaners, all were so kind, helpful, and reassuring that we have...
At a very difficult time for us as a family, when our Mum had to move into residential dementia care, the whole staff team, from the new resident manager (who is now the home manager) to the care staff and nurses, the admin staff and cleaners, all were so kind, helpful, and reassuring that we have never had a moments doubt that our mother was in the right place. I have seen their calm, gentle and professional approach many times during my visits even when doing the most mundane and personal tasks such as personal care. Mum has now been at Woodchurch House for over 18 months and in that time the staff team has changed very little which is in itself a sign of good management and very reassuring for us and for her. We are always welcomed, whatever time of day we arrive to visit. Mum is eating and drinking much more now than she was when she was at home and looks clean and well cared for and has a loving relationship with the carers and nurses on the first floor. We couldn't ask for more.
Thank you so much for taking the time to share such a thoughtful and heartfelt review. Your kind words truly mean a great deal to me and to the entire team at Woodchurch House.
We understand how difficult and emotional it can be when a loved one needs to move into residential dementia care, and...
Thank you so much for taking the time to share such a thoughtful and heartfelt review. Your kind words truly mean a great deal to me and to the entire team at Woodchurch House.
We understand how difficult and emotional it can be when a loved one needs to move into residential dementia care, and it is incredibly reassuring for us to know that you have felt supported, welcomed, and confident that your mum is in the right place. Your recognition of the calm, gentle, and professional approach of our staff, even in the most personal aspects of care, is especially appreciated and will mean a lot to the team.
It is also very encouraging to hear that your mum is settled and has developed positive and trusting relationships with the carers and nurses on the first floor. Continuity of staff and strong relationships are things we value greatly, and I'm pleased this has been reassuring for you and beneficial for mum.Thank you again on behalf of every one at Woodchurch House.
Both of my parents needed to go into a care home due to their health and problems. In my eyes we couldn't have found a better home. They both have been living there for 3 years this year, I haven't had to worry once in this time, as the care, help, food etc is 1st class, you can tell this as mum...
Unfortunately we lost Dad a couple of months back, a sad time, but the home and the care we all had helped us through this difficult period. The home also let us have dads wake back at the home, this made things easier for mum to be in her familiar surroundings and it was nice as it also allowed the residents to join in with us, couldn't have asked for the afternoon to go any better, it was lovely. It also allowed us all to enjoy some of the lovely food that the home caters / provides on a daily basis, yum.
Mum is adjusting to living on her own now, the carers are looking after her nicely, I wouldn't want mum to be anywhere else.
We're truly sorry for the loss of dad, he was a gentleman and a member of the Woodchurch House family. We were honoured to support you and your family during such a difficult time. It was our privilege to...
Thank you so much for sharing your experience and for your kind words about Woodchurch House.We're truly sorry for the loss of dad, he was a gentleman and a member of the Woodchurch House family. We were honoured to support you and your family during such a difficult time. It was our privilege to host his wake and to help make the day as comforting and meaningful as possible, especially for mum in familiar surroundings. We're pleased to hear she continues to be well supported and settled.
Thank you again for your trust and for taking the time to leave this review - it really does mean a great deal to us.
It is impossible to encapsulate in words our exceptional experience at Woodchurch House. From the very first second on the telephone with Jino, to the compassionate support from all staff, carers and reception manager, it felt like a sanctuary. My mother received the utmost kindness and truly...
It is impossible to encapsulate in words our exceptional experience at Woodchurch House. From the very first second on the telephone with Jino, to the compassionate support from all staff, carers and reception manager, it felt like a sanctuary. My mother received the utmost kindness and truly dignified care that extended to her family. During the most difficult and poignant of times, we were supported, listened to and made to feel safe. I saw how all residents were honoured and treated with personal attention, kindness and respect. I had no fear of leaving my loved one in their more than capable care. The entire facility is clean, comfortable and welcoming. All staff we encountered were so attentive, with sincere focus on caring for and pleasing their residents. They alleviated countless fears, and went beyond any expectation. This is humanity at its finest. Our sincere gratitude to all staff we encountered.
It has been a privilege to care for your mother and to support you and your family during such a difficult time. Knowing you felt safe, listened to and supported is incredibly important to...
Thank you so much for your kind and heartfelt words. It truly means so much to all of us at Woodchurch House.It has been a privilege to care for your mother and to support you and your family during such a difficult time. Knowing you felt safe, listened to and supported is incredibly important to us. Your lovely comments will be shared with Jino and the whole team, who will be deeply touched.
Thank you again for taking the time to write this review. Your gratitude means more than you know.
The rooms are light and spacious and very clean. Both my husband and I left today after clearing dad's room and said when our...
The rooms are light and spacious and very clean. Both my husband and I left today after clearing dad's room and said when our time comes, Woodchurch House is where we are going.
Thank you so much for taking the time to share your kind words about Woodchurch House. We are delighted to hear that you felt Dad was well cared for during his stay and that you found our team caring and attentive.
It's wonderful to know that you appreciated the rooms and the overall...
Thank you so much for taking the time to share your kind words about Woodchurch House. We are delighted to hear that you felt Dad was well cared for during his stay and that you found our team caring and attentive.
It's wonderful to know that you appreciated the rooms and the overall environment. Your feedback means a lot to our staff, who work hard every day to provide the best care possible.
We truly appreciate your trust and support, and we feel honoured.
Would just like to say, we decided to put our mum in care home as we all work, and she agreed with the idea, for a short period, but my mum loves it there, and want to stay there,I couldn't ask for better care, and have no worries when I go home, Jino helped with everything to get my mum in there,...
Would just like to say, we decided to put our mum in care home as we all work, and she agreed with the idea, for a short period, but my mum loves it there, and want to stay there,I couldn't ask for better care, and have no worries when I go home, Jino helped with everything to get my mum in there, he couldn't of been more helpful, the manager Sarah, is brilliant, any problems she deals with it straight away, all the care staff are so helpful and caring , and can't do enough, I'm so glad we picked Woodchurch House, would not let her go anywhere else now, food is lovely and if they can will get want she wants, could not recommend this care home enough.
I would recommend Woodchurch House to anyone whose loved ones need 24 hour care.The care offered is exceptional and in the short time my mother was there she was well looked after by the staff who always showed great compassion and kindness to her and the family. We will always be forever grateful.
I would recommend Woodchurch House to anyone whose loved ones need 24 hour care.The care offered is exceptional and in the short time my mother was there she was well looked after by the staff who always showed great compassion and kindness to her and the family. We will always be forever grateful.
Thank you so much for your kind and heartfelt words. It means a great deal to all of us at Woodchurch House to know that your mother received the care, compassion, and support she deserved during her time with us.We are deeply grateful for your recommendation and truly touched by your appreciation....
Thank you so much for your kind and heartfelt words. It means a great deal to all of us at Woodchurch House to know that your mother received the care, compassion, and support she deserved during her time with us.We are deeply grateful for your recommendation and truly touched by your appreciation. Supporting both our residents and their families with empathy and respect is at the heart of everything we do, and your message reinforces the importance of that commitment.Please know that your family will always be part of the Woodchurch House community.With warm regards,The Team at Woodchurch House
My father was at Woodchurch House for 18 months. He was very well cared for by all the staff and we were always made to feel a welcome part of the Woodchurch House community. The care staff were always happy to help. The new resident manager and the nurse also stood out as excellent support...
My father was at Woodchurch House for 18 months. He was very well cared for by all the staff and we were always made to feel a welcome part of the Woodchurch House community. The care staff were always happy to help. The new resident manager and the nurse also stood out as excellent support throughout my father's time there. THANK YOU
Thank you so much for your kind words and thoughtful review. It was a privilege to care for Dad during his time with us at Woodchurch House. We're delighted to hear that you felt welcomed and supported by our team - creating a sense of community and family is something we truly value. Your...
Thank you so much for your kind words and thoughtful review. It was a privilege to care for Dad during his time with us at Woodchurch House. We're delighted to hear that you felt welcomed and supported by our team - creating a sense of community and family is something we truly value. Your recognition of our care and management team means a great deal to us. Thank you again for your trust during such an important time, and please accept our deepest condolences. We wish you and your family comfort and peace moving forward.Warm regards,The Woodchurch House Team
Small changes in the corridors with lovely pictures, a more welcoming communal area on the first floor, along...
Small changes in the corridors with lovely pictures, a more welcoming communal area on the first floor, along with changes to the dining set up have all made such a difference.
Thank you for your thoughtful review and for recognising the improvements we've made at Woodchurch House. We truly appreciate your feedback and are delighted to hear that the changes in our communal areas and dining setup have had a positive impact. We acknowledge the importance of maintaining a...
Thank you for your thoughtful review and for recognising the improvements we've made at Woodchurch House. We truly appreciate your feedback and are delighted to hear that the changes in our communal areas and dining setup have had a positive impact. We acknowledge the importance of maintaining a well-trained and dedicated team, and we are continuously working on staff development to ensure the highest quality of care for our residents. Your comments are invaluable in helping us improve further. Please do not hesitate to reach out if you have any additional feedback or suggestions. We are always here to listen and support our residents and their families.Kind Regards.
1. Residents allowed in communal areas semi-naked - upsetting residents.
2. Male residents attacking female...
1. Residents allowed in communal areas semi-naked - upsetting residents.
2. Male residents attacking female residents causing long term injury.
3. Maintenance is appalling. My sister's room was flooding for two days making the bathroom inaccessible.
4. The smell is horrendous (recognising that this is often the case in homes like this).
5. The new patient manager is amazing hence two stars.
6. Registered Manager/Home Manager invisible.
Dear A L,Thank you for sharing your feedback. I'm sorry to hear about your concerns and the distressing experience you've had. As the new manager of Woodchurch House, my priority is to ensure the safety, comfort, and well-being of all our residents. While I can't comment on specific incidents here,...
Dear A L,Thank you for sharing your feedback. I'm sorry to hear about your concerns and the distressing experience you've had. As the new manager of Woodchurch House, my priority is to ensure the safety, comfort, and well-being of all our residents. While I can't comment on specific incidents here, please know that we take safeguarding matters seriously and work closely with authorities to address them thoroughly. Some points in your review may not fully reflect the current situation, but I recognize the importance of addressing perceptions and facts. Your feedback has highlighted areas for improvement in communication and care standards. We are reviewing our practices to ensure a dignified environment and are addressing lapses in cleanliness and maintenance. Maintaining a safe and respectful atmosphere is our priority. As the new manager, I'm committed to being visible and approachable. I'd welcome the chance to meet with you and discuss your concerns further. Regards Sarah Potts
My husband was so happy there that I was...
My husband was so happy there that I was able to have a proper break without worrying about him too much. We will be back soon, Thank you!
Thank you so much for your kind and thoughtful review. We are thrilled to hear that your husband had such a positive experience at Woodchurch House. It's wonderful to know that he enjoyed the comfort of the room, the food and the friendly atmosphere, as well as the opportunity to make new friends....
Thank you so much for your kind and thoughtful review. We are thrilled to hear that your husband had such a positive experience at Woodchurch House. It's wonderful to know that he enjoyed the comfort of the room, the food and the friendly atmosphere, as well as the opportunity to make new friends. We're also so glad that it gave you peace of mind to enjoy your break. Thank you once again for your kind words and for choosing us.
Woodchurch House Care Home has a happy welcoming atmosphere. All of the staff are very caring and hardworking from the managers, cleaners, maintenance staff, office staff, nurses and carers. My mum has only been in the home for a few months but right from beginning I have found them to be very...
I would definitely recommend this Home to other families and friends.
Thank you so much for your wonderful review. We're so pleased to hear that you have had such a positive experience at Woodchurch House. It means a great deal to us that you've felt supported and well informed by our team from the very beginning. We're proud of our hardworking staff and we're...
Thank you so much for your wonderful review. We're so pleased to hear that you have had such a positive experience at Woodchurch House. It means a great deal to us that you've felt supported and well informed by our team from the very beginning. We're proud of our hardworking staff and we're delighted to know that their care and dedication have made a difference. Thank you for recommending us to others. Your trust and kind words mean the world to us. Thanks again on behalf of the whole Woodchurch House team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Woodchurch House.
There are no upcoming events for Woodchurch House.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Woodchurch House.
Meet the Team (1)

I hold a bachelor's degree in nursing and have worked as a Registered General Nurse in India and the Maldives. I am NMC registered in the UK and have...
I hold a bachelor's degree in nursing and have worked as a Registered General Nurse in India and the Maldives. I am NMC registered in the UK and have worked at Woodchurch House for over 11 years in a range of roles, including a Supervised Practice Nurse, RGN, Deputy Manager and as a Resident Manager.I most enjoy building strong, trusting relationships with residents and their families, maintaining a calm and positive presence, and being an approachable point of support. I take pride in working within a multicultural team and always strive to lead with professionalism, compassion and a warm smile.
Frequently Asked Questions about Woodchurch House
What types of Care is Woodchurch House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Woodchurch House have?
There are 83 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Woodchurch House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Woodchurch House to the centre of Ashford?
6.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodchurch House to verify any information. View our terms and conditions. Woodchurch House has an Enhanced Service -what an Enhanced Service includes.