What types of Care is Woodchurch House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodchurch House have?

There are 83 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodchurch House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodchurch House to the centre of Ashford?

6.9 mile(s) as the crow flies, distance by road may be significantly further.

Woodchurch House care home, Brook Street, Woodchurch, Ashford, Kent TN26 3SN

Review from Sue S (Sister of Resident) published on 27 February 2026 Submitted via Website • Report

Overall Experience

My brother arrived n Christmas Eve. The move caused some minor confusion and it took some days for him to feel settled and this included the need to change rooms. The staff has been unfailingly kind throughout all of this and helped him to settle in. They understand his individual need and are kind

to him. The senior staff have been very helpful to me as I navigate the systems. This home is way ahead of his former home and I rest easy knowing he is in good hands.

Reply from Jenni Laffoley, Head of Marketing at Woodchurch HouseThank you for your kind review. We're so pleased to hear that your brother is settling in well and that our team has been able to support both him and your family during this transition. We understand how unsettling a move can be, and we're glad the initial adjustments and room change have helped him feel more comfortable.

Thank you again for placing your trust in us to care for your brother. It means a great deal to know that you can rest easy knowing he is well cared for at Woodchurch House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R W (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Myself and my family are very impressed and pleased with the way our mother is being treated. She is looked after with a lot of care and affection and all her needs are being met by the carers and nurses. Our mother gets on well with all of the staff where she is shown love and respected. Our mother

enjoys all of the meals she is served and we have tasted some ourselves and can testify to this. The meals are all home cooked onsite. As a family, we feel totally supported by Jino and nothing is too much trouble. Also, the welcoming smile of Justine and her ever helpful suggestions, advice and support. Thank you to everyone. Rachel and family

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much, Rachel, for taking the time to share such a kind and thoughtful review.

It truly means a great deal to us to know that your mother is happy, well cared for, and feels respected and loved by our team. Your feedback about the care, the meals, and the relationships she has built with our carers and nurses is incredibly reassuring and motivating for everyone.

I'm especially pleased to hear that you feel supported as a family - that is very important to us. I will also be sure to pass on your lovely words to Justine and the wider team, who will be delighted to know their care, warmth, and dedication have made such a positive impact.

Thank you again for your trust and kind appreciation. It is a privilege to support your mother and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Gabrielle A (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report

Overall Experience

At a very difficult time for us as a family, when our Mum had to move into residential dementia care, the whole staff team, from the new resident manager (who is now the home manager) to the care staff and nurses, the admin staff and cleaners, all were so kind, helpful, and reassuring that we have never

had a moments doubt that our mother was in the right place. I have seen their calm, gentle and professional approach many times during my visits even when doing the most mundane and personal tasks such as personal care. Mum has now been at Woodchurch House for over 18 months and in that time the staff team has changed very little which is in itself a sign of good management and very reassuring for us and for her. We are always welcomed, whatever time of day we arrive to visit. Mum is eating and drinking much more now than she was when she was at home and looks clean and well cared for and has a loving relationship with the carers and nurses on the first floor. We couldn't ask for more.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for taking the time to share such a thoughtful and heartfelt review. Your kind words truly mean a great deal to me and to the entire team at Woodchurch House.

We understand how difficult and emotional it can be when a loved one needs to move into residential dementia care, and it is incredibly reassuring for us to know that you have felt supported, welcomed, and confident that your mum is in the right place. Your recognition of the calm, gentle, and professional approach of our staff, even in the most personal aspects of care, is especially appreciated and will mean a lot to the team.

It is also very encouraging to hear that your mum is settled and has developed positive and trusting relationships with the carers and nurses on the first floor. Continuity of staff and strong relationships are things we value greatly, and I'm pleased this has been reassuring for you and beneficial for mum.
Thank you again on behalf of every one at Woodchurch House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Terry F (Son of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

Both of my parents needed to go into a care home due to their health and problems. In my eyes we couldn't have found a better home. They both have been living there for 3 years this year, I haven't had to worry once in this time, as the care, help, food etc is 1st class, you can tell this as mum and

dad have always been happy.
Unfortunately we lost Dad a couple of months back, a sad time, but the home and the care we all had helped us through this difficult period. The home also let us have dads wake back at the home, this made things easier for mum to be in her familiar surroundings and it was nice as it also allowed the residents to join in with us, couldn't have asked for the afternoon to go any better, it was lovely. It also allowed us all to enjoy some of the lovely food that the home caters / provides on a daily basis, yum.
Mum is adjusting to living on her own now, the carers are looking after her nicely, I wouldn't want mum to be anywhere else.

Reply from Sarah Potts, Manager at Woodchurch HouseThank you so much for sharing your experience and for your kind words about Woodchurch House.
We're truly sorry for the loss of dad, he was a gentleman and a member of the Woodchurch House family. We were honoured to support you and your family during such a difficult time. It was our privilege to host his wake and to help make the day as comforting and meaningful as possible, especially for mum in familiar surroundings. We're pleased to hear she continues to be well supported and settled.
Thank you again for your trust and for taking the time to leave this review - it really does mean a great deal to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Dawn S (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

It is impossible to encapsulate in words our exceptional experience at Woodchurch House. From the very first second on the telephone with Jino, to the compassionate support from all staff, carers and reception manager, it felt like a sanctuary. My mother received the utmost kindness and truly dignified

care that extended to her family. During the most difficult and poignant of times, we were supported, listened to and made to feel safe. I saw how all residents were honoured and treated with personal attention, kindness and respect. I had no fear of leaving my loved one in their more than capable care. The entire facility is clean, comfortable and welcoming. All staff we encountered were so attentive, with sincere focus on caring for and pleasing their residents. They alleviated countless fears, and went beyond any expectation. This is humanity at its finest. Our sincere gratitude to all staff we encountered.

Reply from Sarah Potts, Manager at Woodchurch HouseThank you so much for your kind and heartfelt words. It truly means so much to all of us at Woodchurch House.
It has been a privilege to care for your mother and to support you and your family during such a difficult time. Knowing you felt safe, listened to and supported is incredibly important to us. Your lovely comments will be shared with Jino and the whole team, who will be deeply touched.
Thank you again for taking the time to write this review. Your gratitude means more than you know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from G H (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Although Dad was only in Woodchurch House for a short time, we were really impressed. The staff were all caring, efficient and really nice, we knew dad was well cared for.
The rooms are light and spacious and very clean. Both my husband and I left today after clearing dad's room and said when our time

comes, Woodchurch House is where we are going.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for taking the time to share your kind words about Woodchurch House. We are delighted to hear that you felt Dad was well cared for during his stay and that you found our team caring and attentive.

It's wonderful to know that you appreciated the rooms and the overall environment. Your feedback means a lot to our staff, who work hard every day to provide the best care possible.

We truly appreciate your trust and support, and we feel honoured.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Helen T (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

Would just like to say, we decided to put our mum in care home as we all work, and she agreed with the idea, for a short period, but my mum loves it there, and want to stay there,I couldn't ask for better care, and have no worries when I go home, Jino helped with everything to get my mum in there,

he couldn't of been more helpful, the manager Sarah, is brilliant, any problems she deals with it straight away, all the care staff are so helpful and caring , and can't do enough, I'm so glad we picked Woodchurch House, would not let her go anywhere else now, food is lovely and if they can will get want she wants, could not recommend this care home enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from G B (Daughter of Resident) published on 6 June 2025 Submitted via Website • Report

Overall Experience

I would recommend Woodchurch House to anyone whose loved ones need 24 hour care.The care offered is exceptional and in the short time my mother was there she was well looked after by the staff who always showed great compassion and kindness to her and the family. We will always be forever grateful.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your kind and heartfelt words. It means a great deal to all of us at Woodchurch House to know that your mother received the care, compassion, and support she deserved during her time with us.We are deeply grateful for your recommendation and truly touched by your appreciation. Supporting both our residents and their families with empathy and respect is at the heart of everything we do, and your message reinforces the importance of that commitment.Please know that your family will always be part of the Woodchurch House community.With warm regards,The Team at Woodchurch House

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ken M (Son of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

My father was at Woodchurch House for 18 months. He was very well cared for by all the staff and we were always made to feel a welcome part of the Woodchurch House community. The care staff were always happy to help. The new resident manager and the nurse also stood out as excellent support throughout

my father's time there. THANK YOU

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your kind words and thoughtful review. It was a privilege to care for Dad during his time with us at Woodchurch House. We're delighted to hear that you felt welcomed and supported by our team - creating a sense of community and family is something we truly value. Your recognition of our care and management team means a great deal to us. Thank you again for your trust during such an important time, and please accept our deepest condolences. We wish you and your family comfort and peace moving forward.Warm regards,The Woodchurch House Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Lynn P (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Improvements have been made at Woodchurch over the last couple of months. I think the challenge now is to maintain current staffs and continue to train them in caring for the residents.
Small changes in the corridors with lovely pictures, a more welcoming communal area on the first floor, along with

changes to the dining set up have all made such a difference.

Reply from Sarah Potts, Manager at Woodchurch HouseThank you for your thoughtful review and for recognising the improvements we've made at Woodchurch House. We truly appreciate your feedback and are delighted to hear that the changes in our communal areas and dining setup have had a positive impact. We acknowledge the importance of maintaining a well-trained and dedicated team, and we are continuously working on staff development to ensure the highest quality of care for our residents. Your comments are invaluable in helping us improve further. Please do not hesitate to reach out if you have any additional feedback or suggestions. We are always here to listen and support our residents and their families.Kind Regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Suzanne C (Wife of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

A few weeks ago, my husband moved into the Dementia unit at Woodchurch House. Initially he was very unsettled but with constant support, encouragement, and compassion from all members of staff he is now less anxious and seems happier. I have 24/7 access to his care records and if necessary, am contacted

or can discuss problems with staff members when I visit. The management, carers and support staff are very professional, treat everyone with dignity and respect and always have a smile! With large rooms, freshly cooked food, a variety of daily activities to stimulate and engage the residents it is a great environment. Placing a loved into permanent residential care is a very tough decision but I am so pleased he is now part of the Woodchurch House family. It is a caring, welcoming, and very friendly home. I thoroughly recommend it.

Reply from Sarah Potts, Registered Manager at Woodchurch HouseThank you so much for your kind and heartfelt review. It truly means the world to us that your husband has settled in well at Woodchurch House becoming part of our family and that you feel supported and reassured by our team. Providing compassionate, dignified, and person-centred care is at the heart of everything we do, and we're so pleased to hear that this has made a difference for both of you. Kind Regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from A L (Sister of Resident) published on 24 December 2024 Submitted via Website • Report

Overall Experience

I would not trust this home with my dog let alone a family member. Safeguarding team have contacted me regarding the serious attack on my sister by a male resident that they dismissed.
1. Residents allowed in communal areas semi-naked - upsetting residents.
2. Male residents attacking female residents

causing long term injury.
3. Maintenance is appalling. My sister's room was flooding for two days making the bathroom inaccessible.
4. The smell is horrendous (recognising that this is often the case in homes like this).
5. The new patient manager is amazing hence two stars.
6. Registered Manager/Home Manager invisible.

Reply from Sarah Potts, Home Manager at Woodchurch HouseDear A L,Thank you for sharing your feedback. I'm sorry to hear about your concerns and the distressing experience you've had. As the new manager of Woodchurch House, my priority is to ensure the safety, comfort, and well-being of all our residents. While I can't comment on specific incidents here, please know that we take safeguarding matters seriously and work closely with authorities to address them thoroughly. Some points in your review may not fully reflect the current situation, but I recognize the importance of addressing perceptions and facts. Your feedback has highlighted areas for improvement in communication and care standards. We are reviewing our practices to ensure a dignified environment and are addressing lapses in cleanliness and maintenance. Maintaining a safe and respectful atmosphere is our priority. As the new manager, I'm committed to being visible and approachable. I'd welcome the chance to meet with you and discuss your concerns further. Regards Sarah Potts

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Georgette R (Wife of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

My husband was very satisfied with his respite stay at Woodchurch House. The staff were very nice and friendly. The food was excellent. The room was spacious and the bed was comfortable. The lounge was great and he made new friends. Everything was 5 stars.
My husband was so happy there that I was

able to have a proper break without worrying about him too much. We will be back soon, Thank you!

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your kind and thoughtful review. We are thrilled to hear that your husband had such a positive experience at Woodchurch House. It's wonderful to know that he enjoyed the comfort of the room, the food and the friendly atmosphere, as well as the opportunity to make new friends. We're also so glad that it gave you peace of mind to enjoy your break. Thank you once again for your kind words and for choosing us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Karen B (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

Woodchurch House Care Home has a happy welcoming atmosphere. All of the staff are very caring and hardworking from the managers, cleaners, maintenance staff, office staff, nurses and carers. My mum has only been in the home for a few months but right from beginning I have found them to be very helpful

and supportive. The staff keep me well informed of any changes to her medical needs and welfare.
I would definitely recommend this Home to other families and friends.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your wonderful review. We're so pleased to hear that you have had such a positive experience at Woodchurch House. It means a great deal to us that you've felt supported and well informed by our team from the very beginning. We're proud of our hardworking staff and we're delighted to know that their care and dedication have made a difference. Thank you for recommending us to others. Your trust and kind words mean the world to us. Thanks again on behalf of the whole Woodchurch House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R H (Nephew of Resident) published on 11 December 2024 Submitted via Website • Report

Overall Experience

Great facilities, staff and admission process very professional. Residents are treated well, with extra attention given to activities and making sure the residents are occupied and entertained. We have found the staff to be very accommodating and flexible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Ian S (Friend of Resident) published on 11 December 2024 Submitted via Website • Report

Overall Experience

I find the standard of care exceptional. I would highly recommend Woodchurch House. The staff are always kind and very pleasant. As a visitor I am always made to feel welcome. Effort is always made with decorations in the lounge to celebrate various events throughout the year.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from L J (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report

Overall Experience

The home gave my mother a great 85th Birthday party. They provided decorations and food. She has a fantastic time and really enjoyed it. This is just one example of how the home has made my mum feel welcomed and cared for. I couldn't hope for better.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks for your appreciating and encouraging words. We feel so happy to know that she is enjoying her time staying with Woodchurch House and feels cared for. This really means a lot for us. Thanks for all your support for us as a family and as a well-wisher.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Lenny W (Son-in-law of Resident) published on 23 May 2024 Submitted via Postal Card • Report

Overall Experience

The word 'care' is what happens at Woodchurch House. Right from management to cleaners, absolutely fantastic. I can recommend this house if anybody wants my opinion, brilliant. In my opinion, money doesn't come into it, but it's worth every penny.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks Lenny for making such an amazing and encouraging comment. We really appreciate your words and it is really a boost for the entire Woodchurch House team. Such words from family members like you really, really matter.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from H G (Wife of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

Just like to say, first all, the staff on 3rd floor where my husband is and the office staff and management are very caring and helpful towards me. Got contact 24/7. Amazing, nothing too much trouble. All the food cooked fresh each day. My husband loves the homemade biscuits.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you very much for your kind words and positive review of Woodchurch House. We are truly grateful for your feedback and delighted to hear that your experience with Woodchurch House has been positive. It's our privilege to provide a supportive and caring environment for your loved one. Thanks again on behalf of everyone at Woodchurch House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Sarah J (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

Our experience of Woodchurch House is overwhelmingly wonderful, very nervous at first about bringing my father-in-law into a nursing home as unsure what to expect but all our worries were put at rest. All Staff whether reception staff to caring staff are amazing, nothing is a trouble to them, they are

helpful and brilliant with the residents whatever problems they have.

Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you Sarah for your wonderful words and Kind review. This is very positive for the entire team and we feel proud to know about how satisfied you are. Thanks again on behalf of everyone at Woodchurch House.