Woodchurch House

Brook Street, Woodchurch, Ashford TN26 3SN
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9.6 53 Reviews
  • Woodchurch House, Ashford
Nestled in the picturesque village of Woodchurch, Woodchurch House is a purpose-built, 60-bed, state-of-the-art care home thoughtfully designed to support a range of needs. Set within two acres of beautifully landscaped grounds, the homes stands proudly on the historic site of the former Stonebridge Inn.

Located between Ashford and Tenterden, Woodchurch House offers a calm, secure and homely environment with specialist accommodation across two floors. The ground floor Care Suites cater for those with on-going physical care needs, whilst those on the first floor are dedicated to individuals with dementia. There is a choice of spacious studio or one-bedroom suites, each offering its own en-suite, living room, personal dining area and a kitchenette area where light snacks can be prepared. Some ground floor suites open directly onto the secure garden, bringing the outdoors a little closer to home.
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Care Provided by Woodchurch House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2125
  • Self-Funded Residential Dementia Care: from £2125
  • Self-Funded Nursing Care: from £2125
  • Self-Funded Nursing Dementia Care: from £2125
  • RESPITE Self-Funded Residential Care: from £2125
  • RESPITE Self-Funded Residential Dementia Care: from £2125
  • RESPITE Self-Funded Nursing Care: from £2125
  • RESPITE Self-Funded Nursing Dementia Care: from £2125

These prices are only a guideline, please contact Woodchurch House to find the exact fee for your requirements.

These prices are only a guideline, please contact Woodchurch House to find out the exact price for your requirements.

Contact Woodchurch House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Woodchurch House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Potts (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at any time. All the home asks is that visitors sign in at reception.

Parking

  • Onsite parking available

Woodchurch House Reviews (53)

9.6

Woodchurch House has a Review Score of 9.6 (9.611) out of 10, based on 18 reviews in the last 2 years.
Over all time Woodchurch House has 53 reviews.

Overall Experience
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Reviewer Connection to Woodchurch House
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Total of 53, showing 1-20
Review from Terry F (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents needed to go into a care home due to their health and problems. In my eyes we couldn't have found a better home. They both have been living there for 3 years this year, I haven't had to worry once in this time, as the care, help, food etc is 1st class, you can tell this as mum and
dad have always been happy.
Unfortunately we lost Dad a couple of months back, a sad time, but the home and the care we all had helped us through this difficult period. The home also let us have dads wake back at the home, this made things easier for mum to be in her familiar surroundings and it was nice as it also allowed the residents to join in with us, couldn't have asked for the afternoon to go any better, it was lovely. It also allowed us all to enjoy some of the lovely food that the home caters / provides on a daily basis, yum.
Mum is adjusting to living on her own now, the carers are looking after her nicely, I wouldn't want mum to be anywhere else.
Reply from Sarah Potts, Manager at Woodchurch HouseThank you so much for sharing your experience and for your kind words about Woodchurch House.
We're truly sorry for the loss of dad, he was a gentleman and a member of the Woodchurch House family. We were honoured to support you and your family during such a difficult time. It was our privilege to host his wake and to help make the day as comforting and meaningful as possible, especially for mum in familiar surroundings. We're pleased to hear she continues to be well supported and settled.
Thank you again for your trust and for taking the time to leave this review - it really does mean a great deal to us.
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Review from Dawn S (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is impossible to encapsulate in words our exceptional experience at Woodchurch House. From the very first second on the telephone with Jino, to the compassionate support from all staff, carers and reception manager, it felt like a sanctuary. My mother received the utmost kindness and truly dignified
care that extended to her family. During the most difficult and poignant of times, we were supported, listened to and made to feel safe. I saw how all residents were honoured and treated with personal attention, kindness and respect. I had no fear of leaving my loved one in their more than capable care. The entire facility is clean, comfortable and welcoming. All staff we encountered were so attentive, with sincere focus on caring for and pleasing their residents. They alleviated countless fears, and went beyond any expectation. This is humanity at its finest. Our sincere gratitude to all staff we encountered.
Reply from Sarah Potts, Manager at Woodchurch HouseThank you so much for your kind and heartfelt words. It truly means so much to all of us at Woodchurch House.
It has been a privilege to care for your mother and to support you and your family during such a difficult time. Knowing you felt safe, listened to and supported is incredibly important to us. Your lovely comments will be shared with Jino and the whole team, who will be deeply touched.
Thank you again for taking the time to write this review. Your gratitude means more than you know.
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Review from G H (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Dad was only in Woodchurch House for a short time, we were really impressed. The staff were all caring, efficient and really nice, we knew dad was well cared for.
The rooms are light and spacious and very clean. Both my husband and I left today after clearing dad's room and said when our time
comes, Woodchurch House is where we are going.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for taking the time to share your kind words about Woodchurch House. We are delighted to hear that you felt Dad was well cared for during his stay and that you found our team caring and attentive.

It's wonderful to know that you appreciated the rooms and the overall environment. Your feedback means a lot to our staff, who work hard every day to provide the best care possible.

We truly appreciate your trust and support, and we feel honoured.
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Review from Helen T (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to say, we decided to put our mum in care home as we all work, and she agreed with the idea, for a short period, but my mum loves it there, and want to stay there,I couldn't ask for better care, and have no worries when I go home, Jino helped with everything to get my mum in there,
he couldn't of been more helpful, the manager Sarah, is brilliant, any problems she deals with it straight away, all the care staff are so helpful and caring , and can't do enough, I'm so glad we picked Woodchurch House, would not let her go anywhere else now, food is lovely and if they can will get want she wants, could not recommend this care home enough.
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Review from G B (Daughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Woodchurch House to anyone whose loved ones need 24 hour care.The care offered is exceptional and in the short time my mother was there she was well looked after by the staff who always showed great compassion and kindness to her and the family. We will always be forever grateful.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your kind and heartfelt words. It means a great deal to all of us at Woodchurch House to know that your mother received the care, compassion, and support she deserved during her time with us.We are deeply grateful for your recommendation and truly touched by your appreciation. Supporting both our residents and their families with empathy and respect is at the heart of everything we do, and your message reinforces the importance of that commitment.Please know that your family will always be part of the Woodchurch House community.With warm regards,The Team at Woodchurch House
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Review from Ken M (Son of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Woodchurch House for 18 months. He was very well cared for by all the staff and we were always made to feel a welcome part of the Woodchurch House community. The care staff were always happy to help. The new resident manager and the nurse also stood out as excellent support throughout
my father's time there. THANK YOU
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your kind words and thoughtful review. It was a privilege to care for Dad during his time with us at Woodchurch House. We're delighted to hear that you felt welcomed and supported by our team - creating a sense of community and family is something we truly value. Your recognition of our care and management team means a great deal to us. Thank you again for your trust during such an important time, and please accept our deepest condolences. We wish you and your family comfort and peace moving forward.Warm regards,The Woodchurch House Team
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Review from Lynn P (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Improvements have been made at Woodchurch over the last couple of months. I think the challenge now is to maintain current staffs and continue to train them in caring for the residents.
Small changes in the corridors with lovely pictures, a more welcoming communal area on the first floor, along with
changes to the dining set up have all made such a difference.
Reply from Sarah Potts, Manager at Woodchurch HouseThank you for your thoughtful review and for recognising the improvements we've made at Woodchurch House. We truly appreciate your feedback and are delighted to hear that the changes in our communal areas and dining setup have had a positive impact. We acknowledge the importance of maintaining a well-trained and dedicated team, and we are continuously working on staff development to ensure the highest quality of care for our residents. Your comments are invaluable in helping us improve further. Please do not hesitate to reach out if you have any additional feedback or suggestions. We are always here to listen and support our residents and their families.Kind Regards.
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Review from Suzanne C (Wife of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few weeks ago, my husband moved into the Dementia unit at Woodchurch House. Initially he was very unsettled but with constant support, encouragement, and compassion from all members of staff he is now less anxious and seems happier. I have 24/7 access to his care records and if necessary, am contacted
or can discuss problems with staff members when I visit. The management, carers and support staff are very professional, treat everyone with dignity and respect and always have a smile! With large rooms, freshly cooked food, a variety of daily activities to stimulate and engage the residents it is a great environment. Placing a loved into permanent residential care is a very tough decision but I am so pleased he is now part of the Woodchurch House family. It is a caring, welcoming, and very friendly home. I thoroughly recommend it.
Reply from Sarah Potts, Registered Manager at Woodchurch HouseThank you so much for your kind and heartfelt review. It truly means the world to us that your husband has settled in well at Woodchurch House becoming part of our family and that you feel supported and reassured by our team. Providing compassionate, dignified, and person-centred care is at the heart of everything we do, and we're so pleased to hear that this has made a difference for both of you. Kind Regards
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Review from A L (Sister of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I would not trust this home with my dog let alone a family member. Safeguarding team have contacted me regarding the serious attack on my sister by a male resident that they dismissed.
1. Residents allowed in communal areas semi-naked - upsetting residents.
2. Male residents attacking female residents
causing long term injury.
3. Maintenance is appalling. My sister's room was flooding for two days making the bathroom inaccessible.
4. The smell is horrendous (recognising that this is often the case in homes like this).
5. The new patient manager is amazing hence two stars.
6. Registered Manager/Home Manager invisible.
Reply from Sarah Potts, Home Manager at Woodchurch HouseDear A L,Thank you for sharing your feedback. I'm sorry to hear about your concerns and the distressing experience you've had. As the new manager of Woodchurch House, my priority is to ensure the safety, comfort, and well-being of all our residents. While I can't comment on specific incidents here, please know that we take safeguarding matters seriously and work closely with authorities to address them thoroughly. Some points in your review may not fully reflect the current situation, but I recognize the importance of addressing perceptions and facts. Your feedback has highlighted areas for improvement in communication and care standards. We are reviewing our practices to ensure a dignified environment and are addressing lapses in cleanliness and maintenance. Maintaining a safe and respectful atmosphere is our priority. As the new manager, I'm committed to being visible and approachable. I'd welcome the chance to meet with you and discuss your concerns further. Regards Sarah Potts
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Review from Georgette R (Wife of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was very satisfied with his respite stay at Woodchurch House. The staff were very nice and friendly. The food was excellent. The room was spacious and the bed was comfortable. The lounge was great and he made new friends. Everything was 5 stars.
My husband was so happy there that I was
able to have a proper break without worrying about him too much. We will be back soon, Thank you!
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your kind and thoughtful review. We are thrilled to hear that your husband had such a positive experience at Woodchurch House. It's wonderful to know that he enjoyed the comfort of the room, the food and the friendly atmosphere, as well as the opportunity to make new friends. We're also so glad that it gave you peace of mind to enjoy your break. Thank you once again for your kind words and for choosing us.
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Review from Karen B (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodchurch House Care Home has a happy welcoming atmosphere. All of the staff are very caring and hardworking from the managers, cleaners, maintenance staff, office staff, nurses and carers. My mum has only been in the home for a few months but right from beginning I have found them to be very helpful
and supportive. The staff keep me well informed of any changes to her medical needs and welfare.
I would definitely recommend this Home to other families and friends.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you so much for your wonderful review. We're so pleased to hear that you have had such a positive experience at Woodchurch House. It means a great deal to us that you've felt supported and well informed by our team from the very beginning. We're proud of our hardworking staff and we're delighted to know that their care and dedication have made a difference. Thank you for recommending us to others. Your trust and kind words mean the world to us. Thanks again on behalf of the whole Woodchurch House team.
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Review from R H (Nephew of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great facilities, staff and admission process very professional. Residents are treated well, with extra attention given to activities and making sure the residents are occupied and entertained. We have found the staff to be very accommodating and flexible.
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Review from Ian S (Friend of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the standard of care exceptional. I would highly recommend Woodchurch House. The staff are always kind and very pleasant. As a visitor I am always made to feel welcome. Effort is always made with decorations in the lounge to celebrate various events throughout the year.
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Review from L J (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home gave my mother a great 85th Birthday party. They provided decorations and food. She has a fantastic time and really enjoyed it. This is just one example of how the home has made my mum feel welcomed and cared for. I couldn't hope for better.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks for your appreciating and encouraging words. We feel so happy to know that she is enjoying her time staying with Woodchurch House and feels cared for. This really means a lot for us. Thanks for all your support for us as a family and as a well-wisher.
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Review from Gabrielle A (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have all been very reassured by the quality of care that is here at Woodchurch House. All the staff, from the managers, nurses, care staff and cleaners are all hard-working, caring, professional and attentive. The staff are gentle and loving with our mother and we feel she is in very safe hands here.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks Gabrielle for your kind words and positive review of Woodchurch House. Your feedback means a lot and fuels up the entire team at Woodchurch House. It's our privilege to provide a supportive and caring environment for your loved one. Thanks again on behalf of everyone at Woodchurch House.
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Review from Lenny W (Son-in-law of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The word 'care' is what happens at Woodchurch House. Right from management to cleaners, absolutely fantastic. I can recommend this house if anybody wants my opinion, brilliant. In my opinion, money doesn't come into it, but it's worth every penny.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks Lenny for making such an amazing and encouraging comment. We really appreciate your words and it is really a boost for the entire Woodchurch House team. Such words from family members like you really, really matter.
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Review from H G (Wife of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to say, first all, the staff on 3rd floor where my husband is and the office staff and management are very caring and helpful towards me. Got contact 24/7. Amazing, nothing too much trouble. All the food cooked fresh each day. My husband loves the homemade biscuits.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you very much for your kind words and positive review of Woodchurch House. We are truly grateful for your feedback and delighted to hear that your experience with Woodchurch House has been positive. It's our privilege to provide a supportive and caring environment for your loved one. Thanks again on behalf of everyone at Woodchurch House.
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Review from Sarah J (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Woodchurch House is overwhelmingly wonderful, very nervous at first about bringing my father-in-law into a nursing home as unsure what to expect but all our worries were put at rest. All Staff whether reception staff to caring staff are amazing, nothing is a trouble to them, they are
helpful and brilliant with the residents whatever problems they have.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThank you Sarah for your wonderful words and Kind review. This is very positive for the entire team and we feel proud to know about how satisfied you are. Thanks again on behalf of everyone at Woodchurch House.
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Review from Diane M (Granddaughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was accepted by Woodchurch House for a short-term assessment of her care needs following a stroke. Sadly she passed away two and a half weeks later, and I'm so grateful that she passed in such comfortable surroundings, close to her home and not miles away on a hospital ward.
All the
staff were exceptional and looked after her with care and kindness. They checked on her constantly and alerted us immediately of any changes in her condition.
Our experience of Woodchurch House was so very short and we didn't have the time to make full use of its facilities, but while we were there I could find no fault in any area and would be very happy to recommend them to others.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks for your kind words about Woodchurch. Thanks to you too for all the support from your side as a family and a well-wisher.
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Review from Janet B (Friend of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend who had advanced dementia was cared for by staff at Woodchurch House in an exemplary matter. I visited regularly with his wife and more recently by myself. The unit was always clean and tidy, my friend was always clean, smartly dressed, well cared for and happy. The staff are brilliant, hardworking
and kind. His wife frequently told me that she was happy with the care that her husband received.
Reply from Jino Joseph, New Resident Manager at Woodchurch HouseThanks for your kind words. This is really encouraging.
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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Woodchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Woodchurch House is calculated as follows: ( (167 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 210 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Woodchurch House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Jan 2026

Vacancies available. For more information Please contact Woodchurch House

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Awards / Recognitions (9)

Meet the Team (1)

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Jino Joseph

Job Title: New Resident Manager Joined: 2014

Jino is basically a Registered Nurse with more than 14 years of post-qualification experience in different countries and has been working with Graham Care for the last 9 years.


Jino started in Woodchurch House as a Registered Nurse and later became the deputy Manager and is currently working as a New Resident manager mainly supporting the Home in assessing the new Residents and managing the whole admission process with the support of the Home Manager.

Frequently Asked Questions about Woodchurch House

What types of Care is Woodchurch House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodchurch House have?

There are 83 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodchurch House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodchurch House to the centre of Ashford?

6.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodchurch House to verify any information. View our terms and conditions. Woodchurch House has an Enhanced Service - more info.