Woodchurch House

Brook Street, Woodchurch, Ashford TN26 3SN

Woodchurch House, from Graham Care, is organised to provide 'a new concept in care living', based around relationship-centred care to support physical frailty, dementia and other mental illness.

Both single and dual occupancies are available, with the home looking to be as versatile as possible to each client's circumstances and preference.

Group: Graham Care Group

Person in charge: Kim Brown (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Single Rooms: 60

Rooms with ensuite WC: 60

Latest Care Quality Commission* Report on Woodchurch House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Woodchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Woodchurch House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Woodchurch House is calculated as follows: ( (41 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Woodchurch House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Woodchurch House has a Review Score of 8.3 (8.250) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodchurch House?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodchurch House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Good home, caring staff, regular medical reviews of residents, great accommodation, pleasant atmosphere.

How likely would you be to recommend Woodchurch House? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

My mother has been in two homes - very unhappy. Woodchurch has changed my mam completely she is so happy, me too as I go home and don't worry about her, I know she's in safe hands 100%. The management and care staff are excellent, make you feel at home straight away. I would recommend Woodchurch House to anyone I have seen. A big change in my Mam.

How likely would you be to recommend Woodchurch House? Extremely Likely

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Average Rating:   5 out of 5

I'm so very pleased for my friend now at Woodchurch House, he has gained weight, he doesn't cry now when I leave or ask to come with me. He is very healthy looking and happy. Also he doesn't smell of urine like in his past home! Brilliant! He is always in his own clothes.

How likely would you be to recommend Woodchurch House? Extremely Likely

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Average Rating:   5 out of 5

On Friday 17th March, Woodchurch House where our mother is a resident held a St Patricks get together early evening. The social coordinator and her assistant the home/residents were very proud. There was an enormous amount of preparation and planning, so well done to the girls involved.
Please recognise the girls involved, we were a little disappointed no members of management stayed to enjoy this event.

How likely would you be to recommend Woodchurch House? Likely

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Average Rating:   4.3 out of 5

My mother was placed in this nursing home march 2016, she was diagnosed with dementia and poor mobility, she is still on assessment. On the whole, we have been satisfied with the care she is receiving but feel that there could be a little more attention given to her specific needs i.e hearing aid checks. The care home staff do a very good job with this very difficult illness.

How likely would you be to recommend Woodchurch House? Likely

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Average Rating:   3.8 out of 5

When my mother came to Woodchurch House in April 2016, she was extremely frail, doubly incontinent, unable to initiate any conversation whatsoever and sadly seemed on a downward spiral of depression. In eight months, there has been a great improvement in both her mental and physical health, this is due totally to the care she has received from the team of dedicated carers and nursing staff. Every concern we have voiced has been acted upon promptly by nursing staff, carers, kitchen staff, laundry staff, admin and maintenance.
Everybody, in fact, has shown patience and kindness to our mother. Her personal care is exemplary, her social interaction has improved thanks to the effort made by the social coordinator and the carers do their utmost to engage her. There is always a cheerful smile on her face when they come into her room. Every small improvement seems to be celebrated by everyone involved.

How likely would you be to recommend Woodchurch House? Likely

Overall Standard

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Average Rating:   4.6 out of 5

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