Woodchurch House

My mum came to Woodchurch House in January 2022 following a spell in the hospital. Mum was very much underweight and dehydrated on admission and was so very unwell. The nurses and the staff have worked incredibly hard and have supported, a huge weight increase via the dietician and the care of the staff. As a family, we cannot thank you enough for the care, dedication and effort. My mum is so happy and although she always said, do not put me in a care home, ever!, she actually loves it. Thank you to everyone.

I have visited Woodchurch House on several occasions to visit my friend. On every occasion, the home has been clean, fresh and light. All of the staff have been friendly, kind and helpful. There is a very warm atmosphere. On 18/08/2022, they held a BBQ for friends and family of residents. Such a happy day for all. Woodchurch House provides many activities for the residents with so much thought for a fun day. An excellent home for reassurance and care.

I am so glad we chose Woodchurch House for Mum. Her room is bright, spacious and kept beautifully clean by the cheerful cleaners. All staff, from management to carers, have taken time to really get to know Mum, finding out about her interests and her likes and dislikes. This really helped during the slightly tricky settling in period. Knowing that I can make contact with the nurses at any time of the day or night is so reassuring. When I had a couple of minor niggles, I found the manager to be very approachable and proactive in resolving them quickly. It has been a period of adjustment for us all as a family, but knowing that Mum is safe, well looked after and cared for, has made it easier. I don't hesitate to recommend Woodchurch House and can't thank all of the staff enough.

My partner has been at Woodchurch Nursing Home for nearly a year. On my visits to her, she is always happy and well cared for. Her room is spacious and always clean and tidy, as is the rest of the home I have seen. To be honest, my partner, due to her dementia can be a little difficult to look after but the staff at Woodchurch House are (and are continuing) to provide an unsurpassed level of care, thus relieving me of any doubts or worries. This, of course, makes my "new" life a lot easier. Outside of visits, I can contact the home at any time and even speak to my partner directly, so communication is not a problem. The staff on the ground floor are excellent as are the staff on the first floor where my partner is, I have no hesitation in recommending Woodchurch House Nursing Home.

I very rarely write reviews but felt this was required. "Absolutely shocking home". My mother had been a resident for three years. Over the past year she had been subject to neglect. Her room smelt of urine and she was not washed repeatedly. She was left in her room on her own. She became more and more distressed and unhappy. As a result, I had to get the Kent Safeguarding Team and CQC involved. The home manager lacks care and compassion and has zero communication skills. It was also evident that she had no idea who or what residents she had in the care home. How this home is rated 'Good' is beyond belief.

My mum has been in and out of the hospital and other care homes for most of the year. Woodchurch House was a truly different experience from the start. Management and staff took the time to find out about Mum, her personal history, her likes and dislikes and everything that would help her settle. When they recognised that she would benefit from different social arrangements, they organised this immediately by changing her room. They were always willing to arrange for me and her friends to speak to her by phone and vice versa. They kept me informed of any changes in her condition or mental health. When I visited, I was very well looked after and made to feel welcome too. There is a highly professional approach which gave me confidence during this difficult time as I live at a distance. I highly recommend Woodchurch House, its staff and management.

Once again I would like to give a huge thank you to all the staff that are looking after my uncle. His behaviour has been challenging of late, and this must be difficult for you, as it is for me to read. However I know each and every one of you sees through this terrible illness, and sees the uncle I know. You are all so caring and respectful and have been the constant he needs during this difficult time. Every resident is so lucky to have such brilliant dedicated staff. Take care all of you and stay safe.

I find that all staff, from management to domestic, are helpful and caring to my dad. He is always happy when I visit and is always dressed smartly. It is obvious that he is at home and content with his surroundings. Great care and vigilance has been taken during this latest pandemic for which all the family are extremely grateful. I feel that in Woodchurch House I have found a winner.

Thank you all so much.

Thank you all so much.

Amazing welcome to Mum from the hospital. Lots of information given by phone, email and Skype. Very helpful staff who couldn’t do more for her. Love it that I can log-on and see all her care information and everything that is being done for her.

Facilities, especially space per residents in their own room and generally are very good. Maybe because of the space, the interaction between the staff and residents/visitors seems to be not as strong except for parts of 'admin' staff where it is good and welcoming. My friend feels very at home and likes being at Woodchurch House.

After my partner experienced care homes on 'respite' breaks, I was concerned when he needed to enter full-time care. It was with great trepidation he joined the residents here. There is no comparison. Staff are happy, caring, friendly and attentive. Food/accommodation excellent. Social stimulation just amazing. There is always something, music (the 60s and 70s), there's a celebration/party practically every week and nothing is too much trouble. A trip to the nearby town, visiting Christmas Lights, even trips to the local pub! Food is good, plentiful and varied. Birthday buffets, Halloween treats, takeaway fish-n-chips. Laughter, well the carers are wonderful, engaging with residents and very quick to pick up on anyone not feeling 100%. They are encouraging, smiling and distracting them. Management has everything under kid glove control, it runs like clockwork. Everyone is approachable, upfront and with a full "hands-on" approach. I still miss my partner but I'm content he is in the very best environment, receiving first-class care.

Can't rate it enough.

Spent a lovely day with our mum. Entertainment fantastic Caribbean theme spent in the garden. BBQ, steel drum music, Ice Cream Van, Candyfloss, Slush Puppies and sweet table. All staff are very caring and go above and beyond for residents, nothing is too much trouble with the motto "if you don't we don't know". Any concerns are dealt with immediately and we are kept we informed on Mum's welfare and health. We can rest assured she is safe and well cared for. Would recommend Woodchurch to anyone looking for quality care.

Very clean and modern with excellent staff. First month here, so far very impressed.

My Mother moved here on 12th April when she was unable to return home after a period of time in a hospital and temporary care homes. She was made very welcome from day one and she is now happily settled. She has a nice ground floor suite with ensuite bathroom, patio doors leading to the garden and a telephone is included in the room. All of the staff are very friendly, happy to share a laugh and joke, nothing is too much for them in providing the care that Mum needs. The food is very good and plentiful, a choice is offered daily and an alternative made available on request. Daily activities are organised and outings arranged with adequate staff to assist residents if required. Our family visit regularly and we are always made very welcome, greeted with a smile and offered a drink. So far I can only make positive comments but staff are readily available to answer any concerns should they arise. At the beginning of May Mum's sister moved here and is happy to be conveniently just a few doors away from her.

Good home, caring staff, regular medical reviews of residents, great accommodation, pleasant atmosphere.

My mother has been in two homes - very unhappy. Woodchurch has changed my mam completely she is so happy, me too as I go home and don't worry about her, I know she's in safe hands 100%. The management and care staff are excellent, make you feel at home straight away. I would recommend Woodchurch House to anyone I have seen. A big change in my Mam.

I'm so very pleased for my friend now at Woodchurch House, he has gained weight, he doesn't cry now when I leave or ask to come with me. He is very healthy looking and happy. Also he doesn't smell of urine like in his past home! Brilliant! He is always in his own clothes.