Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 167 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1194
  • Self-Funded Residential Dementia Care: from £1294
  • RESPITE Self-Funded Residential Care: from £1194
  • RESPITE Self-Funded Residential Dementia Care: from £1294

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kenneth Buxton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Coppice Lodge has plenty of onsite parking for visitors.

Coppice Lodge Reviews (167)

9.5

Coppice Lodge has a Review Score of 9.5 (9.496) out of 10, based on 39 reviews in the last 2 years.
Over all time Coppice Lodge has 167 reviews.

Overall Experience
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Date Published
  • 167
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Reviewer Connection to Coppice Lodge
  • 61
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Total of 167, showing 21-40
Review from S L (Friend of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coppice Lodge is a warm, friendly place. My friend is very well looked after, and she enjoys it there. She has plenty of people to talk to, and the carers make a fuss of her. I would recommend it to other people without a doubt. Plenty going on activity-wise to keep them occupied.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for taking the time to write a review; we are so pleased your friend is happy and settled with us. It's important we offer activities and companionship to stimulate the residents and keep them mentally active as well as entertained.

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Review from Janet H (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well cared for, and whilst not the cheapest care home in the area, I feel it's worth every penny. The staff are endlessly patient, respectful and caring, and it is to be hoped that little will change given the recent change in ownership. Thank you for all you do.
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Review from S B (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite happy with the care and facilities provided.
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Review from A D (Niece of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'd like to pay tribute to all the people who work at Coppice Lodge but whom I never see - the cooks, the cleaners, the gardeners and particularly the laundry staff. I was particularly struck today by how smart and impeccably dressed my 98-year-old auntie was in a cream jumper, perfectly laundered.
I looked at all the other residents and realised that they all looked so well-groomed and cared for. The linen on the dinner tables was perfect, and the napkins were folded and ironed. The meal today was great too.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for taking the time to write a lovely review; we have a wonderful team who work tirelessly to make sure the needs of our residents are met, and they want for nothing, so it's lovely that they are getting the recognition they deserve here.

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Review from Tony E (Nephew of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is simply the best I have seen. It's clean, tidy, well organised and most of all the staff that I have met at the home are very much a one of a kind. They are so good with my uncle that we as a family agree that we are very lucky to have found Coppice Lodge. I would definitely tick the box
of recruitment at this home. The staff definitely seem hand-picked so credit to those responsible. For those that have to go into a home, the lucky ones will come to Coppice Lodge. Highly recommended.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for sending such a wonderful review. We think you're right, we are extremely proud of our team at Coppice Lodge and I'm sure they will be over the moon with your feedback.

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Review from A T (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At times, there seems to be a shortage of staff to support the residents.
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Review from Audrey H (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I admire every member of staff, nearly all go the 'extra mile'.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving your feedback for the team at Coppice Lodge.

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Review from Shelagh F (Sister of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful staff. The home is decorated for events and the residents can vary their care to their needs.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for your lovely review. We do love to get behind an event in the home! Our resident-led care means that every resident has a personalised care plan to meet their needs and we can adapt to each resident.

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Review from Judy B (Partner of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My pal has been a resident at Coppice Lodge for two years now and overall he has had good care. The food is good and he has flourished despite choosing his own company over others'! Every time I visit (weekly), he looks better and has gained weight. Well done Coppice Lodge!
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Review from J T (Son of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent activities and stimulation.
The home is very clean, and the care staff are very caring and friendly.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave this wonderful feedback.

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Review from R K (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Coppice Lodge. Mum's care is excellent and meets her needs. She is treated with dignity and respect, and all her medical needs are dealt with promptly.
The staff are polite, helpful and friendly.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for taking the time to write such a lovely review; we are so pleased you are happy with your mum's care.

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Review from D B (Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the home. I've been in six weeks now and I've enjoyed it, it's like being on holiday. Hope it continues.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for sending in a review, we are so pleased you have settled in quickly and very happy to have you as part of the Coppice Lodge Family!

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Review from Glennis J (Niece of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie has only been in Coppice Lodge for a few weeks and she has settled in and really enjoys living there. The staff are all lovely and nothing is too much trouble. She enjoys the activities and finds her room very comfortable.
Reply from Terri Kidd, PR Executive at Coppice Lodge

We are so pleased your Auntie has been able to settle in so quickly. She is very much part of the Coppice Lodge family now and it’s lovely to have her living with us!

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Review from Val D (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum continues to get a high standard of care at Coppice Lodge. As I do not live locally, I really appreciate the helpfulness of the staff when I contact and visit, in terms of queries and communicating with them. I am always impressed by the caring attitude of all the staff on her unit.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave such a lovely review. We know how difficult it is to trust someone else to care for your loved one when you can’t always be there and it’s wonderful to be able to live up to that trust and give you the reassurance you need. Your mum is in great hands!

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Review from Fiona S (Daughter-in-law of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and welcoming and recognise family members of residents. Residents all look well cared for, well fed and enjoy both gentle mental and physical activities. The rooms are clean and warm and a nice personal space for the residents.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to write such a great review for Coppice Lodge.

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Review from Ian C (Grandson of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been magic, as we have travelled halfway around the world we were allowed to use the cinema room for our visit. Food and drink were provided, which was great. All staff very helpful.
Reply from Terri Kidd, PR Executive at Coppice Lodge

We were very pleased to welcome you and very happy that we could help you make the most of your visit.

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Review from Claire C (Relative of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a wonderful visit. Staff were very helpful in setting up the visit and supportive throughout. We cannot thank you all enough for making us feel so welcome and looking after our beloved grandmother and great-grandmother.
Reply from Terri Kidd, PR Executive at Coppice Lodge

We were so pleased to be able to welcome you to the home and very happy to be able to care for your loved ones.

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Review from Penny S (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Coppice Lodge last year and has settled really well. They were helpful in getting a room that suited Mum's needs. All the staff are very caring, and friendly and as a visitor I feel very welcomed. They have listened to any concerns I have regarding Mum. Mum enjoys the good food and
activities that take place. It always feels like a very happy and friendly place from the welcome as you first come in, to speaking to any of the carers, the kitchen and housekeeping staff do an amazing job.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving such a lovely review, we are very pleased that your mum has settled in so well and that we could work with you both to best suit her needs. We agree, that our fabulous team do an amazing job of making our home the best it can be, and we are very pleased to have your mum in the Coppice Lodge family.

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Review from Elizabeth H (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum tells me she’s had a very pleasant stay. Everyone’s been very nice and kind and she would be happy to come and stay again. This has been a welcome development because Mum doesn’t usually like to go away from home and doesn’t like assistance from carers.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for your review. We often find our residents gain confidence and independence whilst they live with us, and we hope this proves to be a really positive step for your mum going forward.

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Review from C M (Friend of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the whole care service you provide is very good.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for your review, we will pass your comments on to the team.

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Current Review Score: 9.5 (9.496)

Overview of Review Score

The Review Score of 9.5 (9.496) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.496 for Coppice Lodge is calculated as follows: ( (265 Excellents x 5) + (159 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 454 Ratings = 4.496
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Kenneth

Kenneth Buxton

Job Title: Home Manager Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.

Angela

Angela Allen

Job Title: Front of House Manager Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.

Natalie

Natalie Lowe

Job Title: Care Manager Joined: 2019

Natalie is the Care Manager at Coppice Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppice Lodge to verify any information. View our terms and conditions. Coppice Lodge has an Enhanced Service - more info.