Coppice Lodge

117 Coppice Road, Arnold, Nottingham NG5 7GS
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9.5 167 Reviews
  • Coppice Lodge, Nottingham
Coppice Lodge in Nottingham offers high-quality residential care, dementia care and respite care.

The bedrooms are spacious and ensuite. There is a flat screen TV, mini fridge, WiFi access and a telephone point. Residents can enjoy the fresh air in landscaped gardens.

Staff are compassionate and committed to ensuring residents stay as independent as possible. Respect and dignity are at the heart of their care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1194
  • Self-Funded Residential Dementia Care: from £1294
  • RESPITE Self-Funded Residential Care: from £1194
  • RESPITE Self-Funded Residential Dementia Care: from £1294

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Coppice Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kenneth Buxton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coppice Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Coppice Lodge has plenty of onsite parking for visitors.

Coppice Lodge Reviews (167)

9.5

Coppice Lodge has a Review Score of 9.5 (9.496) out of 10, based on 39 reviews in the last 2 years.
Over all time Coppice Lodge has 167 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Coppice Lodge
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Total of 167, showing 41-60
Review from C H (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Coppice Lodge for respite care. It was a difficult decision for the family but all of the staff were understanding, caring and friendly. Mum's mobility improved during her stay. I don't think we would have got mum home without Coppice Lodge's help and care. We are now aware of how much
work your carers do, its a very difficult and demanding job. However, the staff always greet you with a smile and kind encouraging words. Thanks to everyone working at Coppice Lodge.
Reply from Charlotte Jackson, Customer Care Administrator at Coppice Lodge

Thank you for your review. We understand that moving a loved one into care can sometimes be a stressful decision to make, but it's great to hear that the team at Coppice Lodge were able to support you and your family through the process. We're so glad that your mum's mobility improved during her stay - please know that you are welcome at Coppice Lodge any time should you need further support, or even just a cuppa and a chat.

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Review from M M (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was our first experience of the care home and it was very welcoming. The atmosphere is warm, positive, happy and full of life. The staff were extremely engaging and it's clear they care about all the residents. We left knowing our mother is in the best place possible and all her care needs are
more than taken care of. It was an extremely reassuring experience.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving this kind review for Coppice Lodge. It’s great to hear that you and your loved ones found the home a warm and welcoming place, and that you were reassured that your mother is in safe hands. Please feel welcome to visit anytime, and thanks again!

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Review from Margaret C (Respite Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after very well during my stay with you all.
Reply from Terri Kidd, PR Executive at Coppice Lodge

We’re so glad to hear you enjoyed your time with our team at Coppice Lodge, thank you so much for leaving this feedback. Please don’t hesitate to get in touch with us again should you need any further support.

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Review from L G (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care during her respite stay thanks to all of the staff.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you so much for leaving this kind review for our team at Coppice Lodge. We’ll be sure to pass along your message to the team.

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Review from Debbie J (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so impressed with this fantastic care home, my mum was treated as an individual, her likes, dislikes and her personal requirements have been taken on. It feels like a caring hotel with lots of activities happening, lovely use of all the spaces, dining areas, garden, coffee lounge etc. There is
always plenty of staff around who are very respectful, professional, caring and trained to a high level. Thank you to all, your hard work shows.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave such a lovely review. It’s so important to our care team at Coppice Lodge that our residents feel encouraged to take advantage of our activities and entertainment facilities so that they can live each day to its fullest. We’ll be sure to pass on your kind words about our fantastic care team to the home.

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Review from Suzanne D (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Coppice Lodge Care Home a clean and friendly environment with lots of staff in attendance who were very caring towards my mum.
It would have been helpful to realise that payment was to be made upfront and not to have been contacted later on the same day of Mum's arrival, necessitating a further
visit that day.
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Review from Brenda T (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found everyone very helpful. They are all very caring, you can ask anyone for information.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for leaving these kind words for our care team at Coppice Lodge. We’re extremely proud of our care team at the home, so we’re glad you felt cared for. We’ll be sure to pass your feedback on to the team.

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Review from Tim P (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited a friend, extremely warm welcome, home is very tidy and clean.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for your feedback. We’re glad you felt welcomed by our excellent team at Coppice Lodge and hope to see you again soon.

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Review from A P (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum joined the Coppice Lodge Care Home family in mid-February 2022 following a huge dip in her mental health (dementia dip). Initially, she found it difficult to settle but the care, love, attention and volume of activities to divert her attention has meant Mum has improved considerably and she
is now very happy and content. Coppice Lodge is amazing, from the moment you are greeted by staff to the moment you leave, you feel your family member is cared for, loved, respected and provided with everything they need. All staff are extremely respectful of family needs too, it's a stressful adjustment for all but they help throughout each step. Amazing place.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for your review of Coppice Lodge and for your kind words. Our care team understand that the decision to move a loved one into a care home is a difficult one, so we are happy to hear that your mum has received the support she needed to settle in well. We are extremely proud of our care team and we will be sure to pass on your comments.

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Review from David C (Friend of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First visit and I was impressed.
Reply from Terri Kidd, PR Executive at Coppice Lodge

We’re so glad you enjoyed your first visit to Coppice Lodge. Thank you for leaving this feedback and we hope to see you again soon.

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Review from L C (Niece of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly, always on hand to speak to. Home always clean, tidy and bright.
Reply from Terri Kidd, PR Executive at Coppice Lodge

Thank you for taking the time to leave such positive feedback. Our care team at Coppice Lodge are always happy to help our residents and their families in any way they can. Thank you.

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Review from Nick O (Son of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The rooms, cleanliness and food are fine. A lot of the staff seem to be excellent. During her stay, my mother had a number of falls, two while she was directly supervised on a one-to-one basis. There were a variety of factors contributing to this, however, it does not seem satisfactory. During February,
my mother was still a resident but actually in hospital. The care home never contacted us to ask how she was. When we collected Mum's possessions the care home knew she was dying but never even mentioned her situation.
Reply from Rebekah Steward, Customer Care Team at Coppice Lodge

Thank you for taking the time to review our home. We have discussed your comments with our home manager and the circumstances around your mother’s fall and our team reacted promptly and according to our policies. We are sorry you feel that communication could have been better during your mother’s stay with us and we understand that this will have been upsetting for you. If you would like to discuss this matter further, please feel free to contact our customer services team on 0113 385 3800.

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Review from A O (Daughter-in-law of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law had settled in well at first. This review would have been so much more favourable then.
Then a change in meds resulted in a sequence of events -
* Falls, two whilst directly supervised and one unsupervised.
* Last fall resulted in a broken hip (undetected by staff) which was operated
on.
* She has not recovered from the operation and spent over a month in hospital.
* Now in a Nursing Home receiving palliative care.
What upsets me most is that even when the falls started we had zero contact from management at Coppice Lodge. Through all the time she was in hospital no one rang to ask how she was.
We collected her belongings recently - we were left waiting outside for ten minutes, then another fifteen inside. Felt like a courier collecting boxes. At no point, again, did any staff member ask after my mother-in-law - and both the manager and assistant manager were present. Got into the car and burst into tears - no 'care' from a 'care home'. Poor.
Reply from Samantha Blair, Customer Care Advisor at Coppice Lodge

Thank you for taking the time to review our home. We have discussed your comments with our Home Manager and the circumstances around your mother in law’s fall and our team reacted promptly and according to our policies. We are sorry you feel that communication could have been better during your mother in law’s stay with us and that due to the Covid restrictions, we were unable to allow access to her room when you collected her belongings. We understand that this will have been upsetting for you. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3800.

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Review from James B (Grandson of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely first-class! The staff who facilitated my visit were fantastic. The home was spotlessly clean, the cafe well stocked and the coffee machine is fabulous! I could not have asked for more. All Covid protocols were followed so Gran and I felt very safe and had a great time. Thank you!
Reply from Rebekah Steward, Customer Care Team at Coppice Lodge

Thank you for taking the time to review Coppice Lodge. It is lovely to hear you have had such a positive experience during your visits, especially during these difficult times. We will be sure to pass on your comments to the team at Coppice Lodge.

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Review from P J (Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The deputy manager assisted me in the morning with showering. I have Parkinson's disease and my mobility is very restricted. The use of the Rotunda was necessary and this was especially difficult for the deputy manager to ensure my safety or prevent falls. Transporting me from the bedroom to the bathroom
required all of her strength and experience. The deputy manager is a credit to Coppice Lodge Care Home and I am full of admiration for her.
Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We will be sure to pass this message onto our Home Manager, it is her passion to make a real difference to the lives of her residents and your comments will mean the world to her.

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Review from Julie P (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received faultless care up to now. Staff and facilities are 5*. Special mention to a particular staff member with who my mum has bonded.
Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Christine W (Wife of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having broken my foot I was unable to provide care for my husband at home. At very short notice Coppice Lodge provided excellent care and accommodation for him. Because of Covid, I was unable to view the whole building but what I saw was lovely, with a very pleasant aroma. Staff very pleasant and exceptionally
helpful.
Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Julie P (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father recently came to the home for respite for two weeks. This was also a test to see how he would settle in. I was delighted how quickly he did settle. All this was due to the extremely welcoming staff. All staff have to date been very caring and pleasant. I feel confident my father will be happy
and well cared for at the Coppice Lodge, which makes my decision to move him there so much easier.
Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Patricia W (Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think small improvements could be made after speaking to management staff today. I personally did have issues with some of the food.
Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for taking the time to write a review for us to see. We take all feedback extremely seriously and as you know, have been in regular contact with yourself and your family where the points you raise have previously been addressed. Please feel free to speak with our care team and kitchen staff to discuss the meals you would like to see on the menu. If you would like to discuss this further, please feel free to chat with the Home Manager.

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Review from Shirly H (Wife of Resident) published on 19 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Coppice Lodge. Nothing is too much trouble. I could ring any time to speak to staff and my husband, who has now unfortunately passed away. I knew he was settled and well cared for in the short time he was there. I would like to thank all the staff for looking after my husband and
caring for him. Thank you so much.
Reply from Rebecca Selkirk, PR Executive at Coppice Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Current Review Score: 9.5 (9.496)

Overview of Review Score

The Review Score of 9.5 (9.496) out of 10 for Coppice Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.496 for Coppice Lodge is calculated as follows: ( (265 Excellents x 5) + (159 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 454 Ratings = 4.496
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coppice Lodge is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Kenneth

Kenneth Buxton

Job Title: Home Manager Joined: 2024

Kenneth is the Home Manager at Coppice Lodge.

Angela

Angela Allen

Job Title: Front of House Manager Joined: 2015

“I really enjoy organising the activities and entertainment for the residents and seeing how much they enjoy the experiences.”


Angela has worked with Ideal Carehomes as Front of House Manager since October 2015. She has a wealth of experience in the care sector, starting her journey as Night Care Assistant in 1994 and progressing to a Senior Night Care Assistant for a Lincolnshire-based company, where she gained her NVQ Level 3 in Health & Social Care. In 2004, Angela decided to broaden her skills in the domiciliary care industry and worked as Deputy Care Manager, where she gained her Registered Manager’s Award. She then became an NVQ Assessor and gained her A1 and V1 qualifications.


In her role at Coppice Lodge, Angela is a welcoming and familiar face to family and friends visiting the home. She likes nothing more than liaising with prospective residents and assisting them from initial enquiry to moving into their new home. Angela works closely with the Home Manager and Regional Activities Executive to arrange regular and exciting activities for the residents, including a ‘Social Saturday’ event which takes place each week in the brand new café area at home.

Natalie

Natalie Lowe

Job Title: Care Manager Joined: 2019

Natalie is the Care Manager at Coppice Lodge.

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