
Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Anchor’s West Hall is a unique and meticulously designed flagship care home.
West Hall comprises of an 18th century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The home was rated Outstanding in the most recent CQC inspection.
The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.
West Hall is set in extensive grounds...
Care Provided by West Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 117 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
Contact West Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Paula Rifai(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (117)
- Single Rooms with ensuite Wet Room (117)
Visiting
- Visitors are welcome at West Hall.
Parking
- Onsite parking is available, including disabled spaces.
West Hall Reviews (215)
West Hall has a Review Score of 9.9 (9.857) out of 10, based on 73 reviews in the last 2 years.
Over all time West Hall has 215 reviews.
We are very pleased with the first month of Charles' time at West Hall. The staff and management have been very welcoming and caring. The accommodation and grounds are perfect for Charles, and he appears to be settling in well. I think we made the right choice!
Roger was well cared for and safe during his respite stay while I was on holiday in Slovenia. He was very adequately fed and his room was extremely clean and well appointed. This was his first stay in a care home and I think the standards at West Hall helped him to adapt to this unfamiliar, temporary experience. I am not sure that he took sufficient advantage of the activities on offer, as he may have been a bit reticent and needed a bit of coaxing.
Thank you for taking the time to review West Hall and we are pleased you rate our overall experience as excellent. We're delighted Roger enjoyed his stay with us and we hope to welcome Roger back, should care be required going forward. We encourage residents to take part in our wide range of...
My mother is a very happy resident at West Hall. She receives a high standard of care, and the team at West Hall makes sure she takes part in the many fun activities available for the residents.
My post-op respite at West Hall has been most enjoyable. It has provided a caring and calm atmosphere in beautiful surroundings. The carers and residents of Oak Lodge have been kind and helpful, allowing me to join in and to feel at home, ensuring a swift recovery.
West Hall helped us host a wake for my step-father who had been a former resident.The team were exceptional. The function space superb and they went out of their way to host to a high level, the on duty manager polishing our glasses and the chefs catering superbly. One of the carers (Markie) attended as a guest and was a huge support to everyone there, including some other wheelchair bound residents. Five stars for support all round.
Having viewed 8 other care homes we chose West Hall and Birch in particular for 1) the caring attitude of the staff, 2)friendly, welcoming atmosphere 3) high standard of rooms and facilities. After 7 months we have not been disappointed and would add 4) low turnover of staff.
My mother, who had advanced dementia, received excellent care while she was in West Hall (for several years). I can't praise the staff enough, particularly her key worker and the other carers. I will be forever grateful to them for the care they provided, and I would highly recommend West Hall.
I would just like to say how impressed my family were with the thoughtful and proactive way Oak Lodge management dealt with a change of routine, which had unsettled our mother. Once the reasons for the move had been explained, it became obvious it had been made in mother's best interests, and we were filled with admiration by the Lodge's swift adjustment of the plan to reassure her while still ensuring the safest outcome for her. The new setup meant everyone was happy. Thank you not just for listening but for taking action so promptly.
My husband has been well cared for.
My husband recently stayed at Birch Lodge within West Hall for respite care, and we were extremely pleased with the experience. The staff were very friendly, kind, attentive, and treated him with genuine respect. They took the time to get to know him quickly, and included him in two outings during his stay with them. The meals were excellent, and he was cared for with real kindness, which gave our whole family great peace of mind.
I would like to say a big thank from the family to the team at West Hall for the quick turnaround for mum when she was discharged from hospital just before Christmas. To enable mum to have some rest-bite for three weeks the care team assessed mum at short notice. Thank you for the professional care mum had during her stay it has been appreciated.
My brother has been and continues to be looked after very well. All the staff I speak to know my brother well, and cater for his individual needs. The staff are happy and really engage with my brother which improves his quality of life.
When I first contacted West Hall for a room I had left it till the last minute. I was treated very efficiently and a room was found; it didn't matter if I was discharged from hospital a day later than expected. The room was bigger than expected (I have a bit of claustrophobia) with a nice view. I could have breakfast in bed. I was given 2 nice showers. The facilities were clean and the staff very kind. I would recommend it to anyone. I was sorry I didn't try any of the activities.
Really amazing team, giving wonderful care. It's a lovely place. Thank you.
The manager, Marg & team head Suraj go the extra mile to care for the residents, taking time to get to know individual needs.
Delightful afternoon with a pianist, tunes amazing, so many words I remembered. So versatile on the piano - super. So enjoyable. Thank you.
Thoroughly enjoyed this afternoons entertainment. Lovely singer and pianist. Hope he comes again.
My husband has settled in very well at West Hall and the staff have been very caring and informative. They have been very flexible and have done everything they can to keep my husband happy. He has been on 3 trips out which he seemed to enjoy and the staff are happy to take him out in the fresh air for walks in the garden.
My father has been living at West Hall for over six years and is completely dependent on the staff for all his needs. His carers have taken time and trouble to understand his needs and preferences, and even though he is immobile and non-verbal, they ensure he takes part in activities and events. The team have also helped and supported me in applying for funding. Excellent.
I came to visit my friend, who has been here for a few years. The staff are amazing, including those at reception. They acknowledge you, they show their care and love. The place is super clean and welcoming.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have three vacancies for care. Please contact West Hall for further details.
News (9) & Events (1)
- 19 Jun 2026
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
- 23 Mar 2026
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
- 27 Jan 2026
Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...
- 18 Aug 2026Organiser: West Hall
Accreditations
There are no accreditations posted yet for West Hall.
Meet the Team (5)

I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.

It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.

I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.

I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.

With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Frequently Asked Questions about West Hall
What types of Care is West Hall registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does West Hall have?
There are 117 Single Rooms.
What are the Facilities & Services at West Hall?
Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is West Hall to the centre of West Byfleet?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -more info.