Barchester Worplesdon View, Guildford, Surrey
Barchester Worplesdon View, Guildford, Surrey
Barchester Worplesdon View, Guildford, Surrey

Worplesdon View is a purpose-built care home from Barchester, opened in 2012 to incorporate state of the art care capabilities and to support a dignified and active lifestyle.

All of the home's seventy-eight bedrooms are en-suite, suited to older people with care needs and also for adults diagnosed with dementia.

Care provision is person-centred and daily routines are tailored to suit the dignity and privacy of all involved, with personal interests encouraged and sound nutrition essential.

Group: Barchester Healthcare Ltd

Person in charge: Alison McIntosh (Acting General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Worplesdon View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Oct 2017

We currently have 1 room left. We welcome residents for respite and/or permanent living. We also offer palliative care. Please call for more information or to book a visit.

Reviews

9.6 Barchester Worplesdon View has a Review Score of 9.6 (9.634)

The Review Score of 9.6 (maximum of 10) for Barchester Worplesdon View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Barchester Worplesdon View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Barchester Worplesdon View is calculated as follows: ( (285 Excellents x 5) + (108 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 415 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Worplesdon View is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 25 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Worplesdon View?

  • Extremely LIKELY
    30
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Worplesdon View

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

My wife was receiving end-of-life care, and although her initial wish had been to stay at home, this was not available to us. The Barchester Worplesdon View Care Home provided an excellent level of care and was an experience that was as near to home as we could have imagined. The staff were very friendly and knowledgeable, and they were able to build a personal connection with my wife and with regular visitors, myself included. The management staff were very supportive, and they made sure that we were well-informed and that my wife's stay at the home was fulfilling and comfortable. She was very happy with her experience at the home, even until the end of her life. My family and I are very grateful for the care my wife received and would highly recommend the centre.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Amazing care home, staff are excellent and so friendly, nothing is too much bother for them. After looking at lots of care homes before, nothing compares to Worplesdon View for my family.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

mary maughan-otten, Operations Manager at Barchester Worplesdon View responded to this review on 23 Aug 2017:

Many thanks for that lovely review. It was a pleasure having mum stay with us. She was very popular and we still miss her

I am the owner of a home care agency. I have needed to recommend to a number of our clients a suitable nursing/ residential home when it is no longer safe for them to stay in their own home.

I went to the opening of Worplesdon Nursing Home and was impressed with the facility. I, therefore, had no hesitation in recommending this home to our clients and without exception, all have been very happy when living there. When we had a client who has no relatives, who we had looked after for many years, I needed to be sure about where she went (as I am named as her next-of-kin). This was a lady who was challenging to look after and I was concerned about how she would settle in her new environment!

Things were difficult at first, but the staff were wonderful particularly the Ward Manager and she has settled in beautifully, I am so delighted and relieved. She is mixing socially, eating and drinking better, this has been a great success and I will continue to recommend this Home.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 16 Aug 2017:

Many thanks for this lovely review. Our new family member is a joy to have with us. Very glad she has settled so well.

A very well run premises with very caring staff, comfortable accommodation in an en-suite room for my partner who is on 24-hour oxygen whilst I was away on a family holiday for one week. Nothing was too much trouble getting him settled in as this has not happened to us before.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary Maughan-Otten, Opeartions Manager at Barchester Worplesdon View responded to this review on 31 Jul 2017:

Thank you very much for the lovely review. Always a pleasure to support. Hope to see you soon, keep in touch. Regards, Mary.

I visited my grandmother regularly and she was happy and content. Carers treated her with courtesy and care. She went out for regular walks around the home.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 19 Jul 2017:

Many thanks for your lovely review. Please keep in touch.

Our resident has been at the home since 2013. The home is well designed, light, airy, well maintained and clean. The nursing and activities staff always treat residents with respect and make the home a welcome place to stay. However, over the last year, there has not been a permanent General Manager and this has had an effect on staff morale and communication with families.

Plans for a much-needed community space have been on the agenda for the last 3 years but have never come to fruition. Although residents' families have asked at numerous meetings, the proposed plans have never been disclosed and no information given as to an outcome. As a new build home, there has never been a proper garden, just a few shrub beds. Even though the area has been surveyed and plans drawn up for free by horticultural students, nothing has ever come of this. At numerous residents' families meetings over the last 4 years, the garden has been discussed and promises have been made but nothing happens. There is very little of interest for the residents outside.

How likely would you be to recommend Barchester Worplesdon View? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 14 Jul 2017:

Thank you for that review. A little confused however as the gardens are beautiful having been done only a few months ago. The original plans although lovely were far too elaborate for a care home. The general manager has been responsible for the updates and feedback is very positive. The original plans for extending were indeed discussed recently and the Spring Newsletter informed residents/relatives that this would not be feasible or necessary.

The General Manager see relatives on a one to one basis at the home every week so that any concerns can be discussed? But this has not come to the General Manager. Residents have fed back that they love the garden. The General Manager invited you to join a working group to discuss the garden plans in December 2016 at the Boxing Day event but did not have any uptake on this not did you come back with a response? Therefore there is ample opportunity to communicate. You have not come to see the manager prior to your review But many thanks for your review. Why not come and see the General manager who will be more than delighted to see you sometime.

Worplesdon View accepted my mother as a resident with no fuss or difficulties whatsoever when she was made suddenly homeless.
I am very grateful to all the staff for looking after my mother with such care and attention at a very difficult time in her life.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 13 Jul 2017:

Many thanks for your lovely review. Hope to see you again soon at one of our events.

It was a pleasure to meet my table companions and other residents and to hear their life stories.
The grounds are beautiful and the mature trees are a joy to see.
I enjoyed the soup very much.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 13 Jul 2017:

Only too happy to support. It was a joy having your loved one with us. Hope all goes well for your future.

Absolutely amazing care. I cannot think of anything that was negative. A huge thank you to the Assistant Manager and Mum's Floor Care Manager.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 30 Jun 2017:

Thank you for that lovely review, The team will be delighted with this feedback. We aim to provide excellence.

Staff are friendly and helpful.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 29 Jun 2017:

Many thanks for your lovely review.

I have been going into Worplesdon View since 2012. It is the highlight of my week. I just love going there. It is like a first class hotel. The staff are warm and welcoming, obviously, hand picked. The residents look happy and well cared for. In my capacity, as Extraordinary Minister of Holy Communion, I have been to many care/nursing homes. This is by far one of the very best, indeed outstanding. It is very clear that at the helm there is a very capable and caring manager. Long may she reign.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 08 Jun 2017:

Many thanks for that lovely review. We aim for excellence and we are very pleased you gave such positive feedback.

Mum didn't want to leave her own home, but living there became impossible. I found Worplesdon View and knew immediately that it was exactly what Mum would love. In the three years she has been living in Worplesdon View, Mum has had superb care and support. Throughout her time there, all has been delivered with kindness and friendship. Mum has made new friends, receives visits from old friends and family and can now enjoy life in a safe and caring environment.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 25 May 2017:

Many thanks for such a lovely review. We are delighted mum is so settled and enjoying her life here at Worplesdon.

My mother amazed us on arrival because she was not only "out of bed", but sitting at the dining table eating her lunch by herself, with suitable supervision of course.
My mother had been bedridden since January, in her previous retirement home. She only arrived here last Friday!
Thank you to everyone.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 19 May 2017:

Such kind words, so pleased your loved one is now doing so well.

The home has many good features. However, I have become concerned about a couple of issues: 1) Care assistant staffing levels are sometimes too low, so that the care assistants on duty are overworked and overstretched, with the result that carers cut corners and crucial tasks are overlooked e.g. My relative has had to wait for an hour to be taken to the toilet, and on the day when she was diagnosed with a urinary tract infection I found stool and soiled WC tissue in an unflushed toilet pan and a bag containing a soiled continence pad left in her bathroom. 2) The nursing care is not always as proactive as it should be e.g. It fell to me to urge the nursing staff to test my relative's urine for a possible infection, and a urinary tract infection was indeed then detected, but the need to dip the urine should have been identified by the nursing staff themselves; I should not have needed to suggest it to them.

How likely would you be to recommend Barchester Worplesdon View? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 17 May 2017:

I am pleased that this issue is now resolved. Thank you for bringing it to my attention and for your review. We aim for excellence.

I found this place to be clean, tidy and friendly. The rooms are cosy and bright. The great food has been mentioned as perfect.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 09 May 2017:

Many thanks for your kind comment.

I have visited this care home on a number of times and have found it to be a very friendly and caring home. Beautifully kept and staff are a real credit.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 09 May 2017:

Many thanks for your kind comments.

The staff are excellent and very caring of both residents and relatives. There is plenty of outside space for walking and sitting. The home has a very warm and welcoming feel. Activities are currently being rethought which is good as they have been of mixed relevance in the past.
I would recommend without hesitation.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

mary maughan-otten, Operations Manager at Barchester Worplesdon View responded to this review on 03 May 2017:

Many thanks for your lovely review

My sister suffers from dementia and now some mobility problems. Whenever I visit she seems to be well cared for. Her room is clean and tidy. The staff are generally caring but I think more stimulus with music would help my sister to engage a little better.

How likely would you be to recommend Barchester Worplesdon View? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My auntie was admitted for nursing care needs in January 2017 as a permanent resident and we were all made to feel very welcome. My auntie's needs are met fully and we, as a family, are very pleased indeed. The home provides a pleasant atmosphere, very relaxed at the same time as being aware and prompt to deal with anything that may change. The room size is excellent with its own bathroom for privacy. The furnishings in the room and the home as a whole are very pleasant and pleasing.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 21 Apr 2017:

Many thanks for your lovely review.

My mother has been here 4 years since September, seems very happy and contented.

How likely would you be to recommend Barchester Worplesdon View? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 27 Mar 2017:

Many thanks for that very nice review.

Mum seems very happy at the home and is well cared for. Staff are all cheerful and pleasant.

How likely would you be to recommend Barchester Worplesdon View? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother looked after well. The staff are cheerful and caring and encourage her to eat. They keep her clean and give information when requested.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary, Operations manager at Barchester Worplesdon View responded to this review on 14 Mar 2017:

Many thanks for your lovely comments. Hope you are keeping well?

We were favourably impressed when we were first showed round Worplesdon View, and subsequently equally pleased with how mum was looked after during the last year of her life, and how all the staff interacted with her and with us. Well done and thank you.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mary, Operations Manager at Barchester Worplesdon View responded to this review on 14 Mar 2017:

Thank you for your lovely feedback.

Our mum lived at Worplesdon View for eighteen months until her death on Christmas Day 2016. We found Worplesdon to be a home from home. Mum was treated with great respect and care by the whole team. She particularly enjoyed the large range of activities put on at the home, concerts and trips to the theatre and on the canal.
We enjoyed the peace of mind that she had great care, food and a lovely environment. Would have no hesitation to recommend this home to others.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 01 Mar 2017:

Dear Steve, Many thanks for your review. I will pass on your comments to the team. Hope you and the family are keeping well.

My father in law suffered from vascular dementia and sadly was a resident of Worplesdon View for a very short time before he died.
During that period, however, the care provided by all the staff at the home was quite exemplary and provided immense reassurance to his family.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View responded to this review on 01 Mar 2017:

Many thanks for this lovely feedback.

My Grandma spent 3 and half years at Worplesdon View. The staff were caring, considerate and extremely conscientious to the residents, particularly on Memory Lane.
She was very happy and consideration was given to her needs, particularly having her hair and nails done which she loved.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Justine Cowell, Client Liaison Manager at Barchester Worplesdon View responded to this review on 21 Feb 2017:

Thank you for your lovely comments.

Very good service. Carers are very good and always and good helpful to me. Always very clean, food very good.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here to recuperate after major surgery and have found it a great aid to my recovery. The kindness and attention I have received have been superb.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent home run by caring and very supporting staff. Visited yesterday unannounced to discuss broken wheelchairs essential to my friend. The maintenance engineer could not have been more helpful. Receptionist also. We left with the problem resolved and engineer calling Wednesday. We were also able to have lunch despite giving a few minutes notice. My friend is looked after with care and compassion. She suffers from severe dementia.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been a resident of the fare home for three years. She is unable to communicate, feed herself or walk. The nursing staff and care worker staff on her floor are first class. They are sympathetic, kind and understanding. Sadly she is unable to take part in most activities but where possible the activities staff include her giving her some for of stimulation. I would like to see more outings and concerts which clearly please her. If I needed to be a resident there I would be happy. A most friendly atmosphere.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very happy to leave my husband for 2 weeks respite. The home is very professionally managed and all staff, nursing, caring and admin were very friendly. My husband was extremely happy and gave us a 'thumbs up' for the food!

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was only in Worplesdon View for a short time but in the time she was there all the staff I came into contact with were caring and kind both to my mother and members of my family visiting. The staff were always willing to discuss our concerns regarding my mother's failing health and showed great compassion when she passed away.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as it became necessary to find a Care Home for my Wife, when she was diagnosed with Vascular Dementia, I sought one that specialised in handling the very particular care needs of her condition and it's likely deterioration.
During a study of those within a reasonable distance, I found the newly opened and very impressive Barchester Worplesdon View home ,near Guildford.
I was immediately taken by the attitude and obvious long experience of the Management and Staff, especially those in the section set aside for such residents as my Wife and she was soon transferred there from Hospital.
After 3 Years, I have found not the slightest reason to regret my decision and over this period she has been handled with all the care and varied attention that her condition has demanded, both mentally and physically.
The Home is very welcoming to Visitors and the Staff are always friendly and helpful, especially in discussing any medical needs of her condition, quite apart from the more routine daily tasks of ensuring the best outcome for my Wife in her general life there.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I received a phone call from my Grandmother at 1.00am – she was clearly confused, upset and frightened. She was very unsure of where she was; at home or in a hotel. It was difficult for me to ascertain exactly what was happening, but my understanding from her was that she had taken herself to the toilet and was then unable to get herself back into bed and was sitting on the side of the bed waiting for someone to assist her. I asked her whether she had pressed the bell for assistance which she at one point in the conversation had said she had and that no one had come to help her, and at a later stage had also said she didn’t have a bell and she had never had one and didn’t know where it was. I talked to her and explained there would be one attached to or by her bed and talked her through pressing it (not knowing whether it had already been pressed or not?). I spoke to her to calm her down and reassure her, explaining that someone would come and that I would stay on the phone until they did. A little while later a lady came to help and in the confusion my grandmother did not end the call to me, so I stayed on the phone and listened to the conversation between her and the carer. My grandmother was agitated and saying that she had been waiting for someone to help her to bed and that no one had come. My grandmother was very direct in making her feelings known. The response from the carer was nothing but professional and kind, she explained that there were 3 people on duty, one of which was a nurse who was sitting with someone else who was very unwell and that they were responding to calls as quickly as they could and that there were many other residents on that floor who required attention and help with going to the toilet and turning in bed etc. Her response was firm but gentle and I could hear her helping my grandmother into bed, helping her to get comfortable and although she was clearly busy, she afforded my grandmother the time that she needed.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My husband has been in care for over two years with Alzheimer's and died recently.

How likely would you be to recommend Barchester Worplesdon View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Lorraine

Lorraine Green

Job Title: Lifestyle and Activities Manager

Joined: 2012

Description:

Lorraine has been with Barchester since 2012 starting as a senior carer to team leader and was promoted to her current post in February 2017. Lorraine has two assistants and together they ensure all residents have the opportunity to engage in meaningful activity

Kathleen

Kathleen Foster

Job Title: Head Chef

Joined: 2016

Description:

Kathleen has been with Barchester since 2016. She has an amazing team working with her. Her speciality is making delicious cakes especially millionaires shortcake and melting moments.....We are fortunate to have such a skilled chef.

Michelle

Michelle Turner

Job Title: Chartered Physiotherapist

Joined: 2014

Description:

Michelle has been with Worplesdon View for 2.5 years and attends twice a week. She also works with Mount Alvernia Hospital. She sees residents for assessments and treatments and supports them to remain independent.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Worplesdon View