Barchester Worplesdon View

Worplesdon Road, Guildford GU3 3LQ
Review Us
9.9 117 Reviews
  • Barchester Worplesdon View, Guildford
Welcome to Worplesdon View Care Home, my name is Graham Allen I am the Senior General Manager here.

Worplesdon View is a purpose-built 78 beds care home and delivers nursing and residential care services, as well as personalised dementia care. The home has been designed with older people in mind, from furniture through the spacious, en-suite bedrooms, to the well-tended and secure gardens.

Throughout the home, there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The home's Memory Lane community has been specially designed for those living with dementia using colour schemes that easily enable residents to identify areas within the home. It also features life skills kitchen where residents can be involved in everyday kitchen activities, such as baking and setting the table under supervision and guidance.

Within their Memory Lane community they also have outlined a sensory room, with a therapeutic environment created for the express purpose of delivering high levels of stimulation to those living with dementia.

Care Provided by Barchester Worplesdon View

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2118

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Worplesdon View to find out the exact price for your requirements.

Contact Barchester Worplesdon View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Worplesdon View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Orwin (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Any time

Parking

  • Large private parking space within the home.

Barchester Worplesdon View Reviews (117)

9.9

Barchester Worplesdon View has a Review Score of 9.9 (9.932) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Worplesdon View has 117 reviews.

Overall Experience
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Reviewer Connection to Barchester Worplesdon View
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Total of 117, showing 41-60
Review from J R (Daughter of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law arrived in Worplesdon View following some very difficult experiences with care at home which wasn't working out. We were very worried about her physical and mental condition and needed to get help quickly and restore dignity to her life. The manager of Worplesdon View saw us early on
a Sunday morning with no notice and in 3 days my mother-in-law had moved in. Within 24 hours she was in much better health. The excellent food has made her stronger. The In-house physiotherapist has achieved great results already. She had been bed-bound, living with enforced incontinence. Now she can get into her wheelchair and is starting to weight bear again. It will be a long journey but we have every confidence in the staff at Worplesdon View who are all working in unison to bring her quality of life back. We know she is safe, warm, and well cared for and at 90 we can now believe she has more years ahead.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewWhat lovely words to receive. It has been great to see your mum's progress and so glad we can give comfort and joy to you and your family.
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Review from T O (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Worplesdon View unexpectedly and stayed for six weeks, during this time her care was exemplary it truly is a home from home.
All the staff were wonderful and myself and mum couldn't speak highly enough of them. The food amazing care even better. Thank you doesn't even come close.
Mum cried when she had to leave this says it all. Forget 5-star review we would give them all at least 10.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewAs you put in your review "Thank you doesn't even come close." We hope Mum has settled in.
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Review from Anita N (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother arrived at Worplesdon View in a sorry state during the February 2021 Covid lockdown, on emergency respite, due to denial and lack of insight into her diagnosis of Vascular Dementia. In the initial weeks on Memory Lane, her behaviour was quite challenging (as it was when in her own home) and
she repeatedly asked to go home. Having no previous experience of Dementia or Care Homes, the Nursing Team answered my many queries and kept me informed throughout Mum’s stay of a year. This helped to develop an excellent relationship between us and the attitude of all the staff made me confident that Mum was safe and cared for. Mum had many food allergies and her diet was restricted, however, the chef worked hard in creating a menu to suit her needs. In the latter part of Mum’s stay and during her end of life journey, the team showed great compassion, caring and respect, right up until her final breath.
Our heartfelt thanks go to all the Nurses/Carers/Reception/Admin/Kitchen and Housekeeping.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you doesn't quite seem enough for the heartfelt words you have given. During the hardest of times your kind words and appreciation is truly valued. Thank you again.
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Review from Richard M (Son of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Worplesdon View since 1st August 2021, after being discharged from the hospital. She has received excellent nursing and general care since that time. She has been made to feel very welcome and comfortable and really enjoys the social care activities provided by the home,
and she enjoys the excellent food provided. I, as a visitor, along with members of our family have always been greeted in a very friendly and helpful manner by the care home manager and all of the staff there. I have been kept informed sometimes by phone, also by the weekly newsletters of any changes to visiting rules and entertainment indoors each week and events like the bonfire night outdoor display.
I have a good relationship with the nursing staff, who have kept me updated with my mother's health, issues and progress. I would thoroughly recommend this care home.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for taking the time to leave such a heartfelt review. It is greatly appreciated, especially during this difficult time.
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Review from J W (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Worplesdon View since July 2020. The wonderful team have consistently treated her with kindness, respect and good humour. It is clear that Worplesdon View is very well led and the whole team always do their very best for my mum. The management has steered a skilful path through
the pandemic with great care - keeping residents and staff safe while maximising visiting. I would recommend Worplesdon View wholeheartedly.
Reply from Graham Allen, General Manager at Barchester Worplesdon ViewThank you for taking the time to write such a positive review of Worplesdon View. We always try to do our best and thank you again.
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Review from N M (Respite Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay was relaxing and comfortable. The staff were kind, attentive, friendly and very helpful. The food was very good and well prepared. The choice of food was excellent. I very much enjoyed listening to the radio, using the TV (Classic FM). This helped keep me sane I could not read easily or watch
TV. Many thanks to everyone.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for your kind words. We are delighted that we were able to help you with your rehabilitation.
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Review from L S (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Worplesdon View 6 weeks ago and was made to feel so welcome from the moment he arrived. The staff supported him to feel at home. We as a family have also been included in his care to ensure his needs are met. We leave him knowing he is safe and cared for.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for taking the time to leave such a lovely review. We are glad your father is settling in well and we are pleased to have him with us.
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Review from N E (Son of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all staff have been most delightful. Especially from the initial meeting and assisting in getting dad settled.
All the staff are very pleasant and helpful.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for taking the time to leave us a review and glad to hear Dad is settling in.
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Review from Simon E (Son of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has Alzheimer's, moved into Barchester Worplesdon View shortly after the death of my father. Whilst it was her choice, her condition meant that she was confused as well as grieving. All of the staff were exceptionally kind and caring. We chose Worplesdon View because when we visited it
appeared that all the staff took a personal interest in each resident. This proved to be true in my mother's experience.
Much of the time, my mother would tell anyone who would listen that she didn't know why she was there, wanted to go home. The staff handled this with skill and patience, making her feel calm and supported.
The nursing team were exceptional, looking after my mother very well. Engaging the GP when needed and keeping me informed at every stage.
The management of the home was also fantastic, the team were always helpful with visits despite all of the difficulties presented by Covid.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for such kind words and for taking the time. I know the staff will all appreciate the recognition of their hard work. Many thanks.
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Review from Justine S (Daughter of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are relatively new to this level of care but have been extremely impressed with the staff, care and facilities. There is also an impressive range of activities on offer. It is extremely well run all the way down to its cleanliness.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for your kind words. It really does mean a lot you took the time. Many thanks again.
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Review from T H (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here being looked after well by everyone.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for your kind words and scoring. We appreciate you taking the time to let us know how we are doing.
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Review from G C (Granddaughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
They are very good to my grandfather.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for your kind words. We appreciate you taking the time to review us.
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Review from Stephen M (Son of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Upon placement in the home under Covid-19 ruling by NHS, my mother was initially very wary and hesitant to stay. In the following weeks and months, the environment and staff have made her completely change and she now shows every sign of being much more happy and contented. All the staff I have met
have been very positive with her and my wife and I, and we are happy to have her in their care. The excessive grouds also allow a nice environment when the weather allows.
Reply from Graham Allen, General Manager at Barchester Worplesdon ViewThank you for taking the time to write this review; your comments are greatly appreciated.
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Review from P H (Sister of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The medical care is very good, especially the physiotherapy. The care is good and the staff are pleasant.
It is a shame that there is not an enclosed garden with easier access for residents straight into the garden. A patio area would be beneficial, perhaps Barchester Homes could consider this.
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Review from M Z (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been very well cared for by the fantastic staff are Worplesdon View since she arrived there nearly four and a half years ago. The staff are very friendly and nice to her. There is a good atmosphere, she likes the food, and I would definitely recommend the home to others.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewThank you for your kind words and for taking the time to write such a lovely review.
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Review from Carolyn W (Daughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum, who has dementia, was moved to Memory Lane in June 2020 and has settled well. However, due to the pandemic relatives are not able to see residents in their care setting - their rooms and the day room. Consequently, I cannot comment on the current standard of facilities/ cleanliness. The staff I
do come into contact with appear very caring. The activities programme is varied but my mother does not have the capacity to remember them or share them with me. When she was on the ground floor the meal portions were meager and the nature of my mother is that she would not want to be a bother and ask for more. I cannot comment on this since her move to Memory Lane during the pandemic. Arrangements for booking visits in the visiting suite are good and a regular virtual relatives meeting has been introduced which is helpful. Also, weekly emails are sent showing the menu and activities. I do feel in the ‘dark’ about Mum’s personal and care needs and ongoing wellbeing.
Reply from Megan Myers, Administrator at Barchester Worplesdon ViewDear Carolyn, thank you for your review. We will contact you directly to discuss your concerns. Many thanks again for taking the time to complete.
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Review from Martin F (Brother of Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, staff excellent and efficient, general atmosphere very good.
Reply from Graham Allen, General Manager at Barchester Worplesdon ViewThank you for taking the time to give us such positive feedback. I will pass it on to all the staff.
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Review from Carol W (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum started residing at Worplesdon View in May 2020, during the first COVID lockdown, after a lengthy stay in hospital. This was a very difficult time indeed, but management and all the staff made mum feel very welcome and were very supportive. Everyone has given utmost care and attention ensuring
mum's safety and wellbeing. When I visit I am always welcomed with warm smiles.
Reply from Graham Allen, General Manager at Barchester Worplesdon ViewThank you for taking the time to send such a lovely review. We at Worplesdon View really appreciate these kind words in these very different times. Thank you again.
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Review from Hugh G (Son of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my Dad was transferred to Worplesdon View the care home manager told me "Don't worry, I'll look after your Dad". Along with the staff team - receptionists, nurses, carers and activity staff - he delivered and then some. They were consistently caring, kind, attentive and applied the right care at
the right time. I found the staff to be friendly, supportive and open with me at all stages of my Dad's stay and care - from the initial move in to his last breath. I am so grateful and would not hesitate to recommend Worplesdon View to anyone. Keep up the great work!
Reply from Graham Allen, Senior General Manager at Barchester Worplesdon ViewThank you so much for taking the time to write such an amazing review. It was a privilege looking after your father.
Best wishes from the Worplesdon View Team
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Review from S H (Daughter-in-law of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm staff! So helpful and caring! I'm so glad mum is here as I now feel relieved that she is receiving such great quality carer. Thank you.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Barchester Worplesdon View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Barchester Worplesdon View is calculated as follows: ( (277 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 296 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Worplesdon View is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (70)

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Meet the Team (10)

Nicola

Nicola Orwin

Job Title: General Manager Joined: 2025

Hello, I’m Nicola Orwin, and I’m proud to be the General Manager here at Worplesdon View. I bring over 8 years of experience in Health and Social Care to this role, having started my career as a Care Assistant. For the past 6 years, I’ve held management positions within the private healthcare sector, and I am delighted to now be a part of Barchester, one of the leading providers in this sector.


I’m passionate about ensuring the highest level of compassionate, person-centred care for our residents. I’m excited to be a part of this wonderful team, working together to continuously raise the bar and provide the best possible care for those we serve.


One of the things I value most is creating a home that feels like a community—a place where residents, families, staff, and friends come together to live fulfilling, positive lives. It’s so important to me that everyone who walks through our doors feels supported and empowered.


Worplesdon View has already established a fantastic reputation, and I’m excited to be part of a team that is so dedicated and committed to maintaining that high standard. Our staff are passionate, experienced, and truly make this home a special place. I’m honoured to lead this incredible team as we continue to deliver outstanding care.

Zlatka

Zlatka Zaprynova

Job Title: Deputy Manager Joined: 2004

Zlatka or Zee has been at Worplesdon View since 2004, started as a registered nurse and worked her way up to become Deputy Manager. Qualified nurse since 1998, very passionate about her work and dedicated to the residents, team and relatives.


Outside of work, Zee likes spending time with her family, friends, and of course her little dog; she enjoys reading and listening to music.

Tanya

Tanya Hristova

Job Title: Unit Manager Joined: 2017

My name is Tanya. I am a qualified nurse and have been at Worplesdon View since 2017. I am very passionate bout what I do and it gives me great pleasure to see residents enjoying their life at Worplesdon View. As the Unit Manager, I always ensure that every resident is safe, that they have been treated with respect, kindness and above all, they've been heard.


Outside work, I like spending time with my family and friends.

Tjotjo (Paul)

Tjotjo (Paul) Pheleu

Job Title: Unit Manager

Paul is part of the glue that keeps Worplesdon View together, his wealth of knowledge astounds us every day and his dedicated care to his residents is to be admired.


Paul's calm and competent demeanour makes him a perfect Unit Manager, we know we can always rely on him.

Raju

Raju Ahmed

Job Title: Activities Coordinator Joined: 2022

Raz is a passionate and dynamic Activities Coordinator. With his background in persona training and customer service, he brings the energy and motivation to our home as well as creating and managing engaging programs for diverse residents with innovative activities that promote physical, emotional and social well-being.

Mark

Mark Silcock

Job Title: Head of Maintance Joined: 2017

My name is Mark and I bring my skills as a school caretaker to Worplesdon View with me. I am the Maintenance Manager and I am responsible for the upkeep and safety of the building.


What I enjoy most about this role is helping residents settle into their rooms and personalising them. When possible, I like to help out the activities team and join in with the residents.

Stephen

Stephen Oakley

Job Title: Head Chef Joined: 2021

With 20 years’ experience as Head Chef and 31 years in the catering industry, Steve brings quality and consistency to Worplesdon View. Having always been passionate about food since he was a boy, working in his local chip shop and cooking at home, Steve decided to become a professional chef. He completed his City & Guild’s qualifications at the same time as working for Forte Crest Hotels picking up some amazing skills along the way. Steve proceeded to work at a number of restaurants, golf clubs, private schools, wedding venues, conference and training venues to gain experience in every area of the catering profession. After several years, he decided to set himself a new challenge to hone his pastry skills with an NVQ Level 3 Professional Cookery - Patisserie. After being made redundant Steve wanted to give something back to the elderly so he decided to look at Barchester Care Homes, specifically Worplesdon View, by using his skills, knowledge and talent to help give the residents something to look forward to each and every day. Steve wants to make sure the residents are supported through a healthy range of options, while taking their preferences and opinions into account so they can enjoy their food experience during this latter part of their life.

Catalin

Catalin Gherghel

Job Title: Second Chef

Catalin is an indispensable member of our team, his creativity in the kitchen means our residents can always be sure of a tasty and nutritious meal, and his birthday cakes are very popular too!

Rajesh

Rajesh Gurung

Job Title: Second Chef

Rajesh is an accomplished chef, who runs the kitchen with precision and pride. His close attention to detail means no resident is ever overlooked. It's people like Rajesh that give Worplesdon View its strong foundation, allowing us to flourish in the care we give.

Donna

Donna Graves

Job Title: Head Housekeeper Joined: 2021

I joined last year and have just been promoted. My main priority is to make sure all residents are living in a clean, tidy and safe environment. I enjoy getting to know the residents and always spend time chatting where possible while completing my daily tasks.

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