Barchester Worplesdon View

Worplesdon Road, Guildford GU3 3LQ
Review Us
9.9 113 Reviews
  • Barchester Worplesdon View, Guildford
Welcome to Worplesdon View Care Home, my name is Graham Allen I am the Senior General Manager here.

Worplesdon View is a purpose-built 78 beds care home and delivers nursing and residential care services, as well as personalised dementia care. The home has been designed with older people in mind, from furniture through the spacious, en-suite bedrooms, to the well-tended and secure gardens.

Throughout the home, there is a range of communal and dining facilities to suit people who enjoy socialising as well as those who prefer quieter activities.

The home's Memory Lane community has been specially designed for those living with dementia using colour schemes that easily enable residents to identify areas within the home. It also features life skills kitchen where residents can be involved in everyday kitchen activities, such as baking and setting the table under supervision and guidance.

Within their Memory Lane community they also have outlined a sensory room, with a therapeutic environment created for the express purpose of delivering high levels of stimulation to those living with dementia.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Worplesdon View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Nicola Orwin (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Large private parking space within the home.

Barchester Worplesdon View Reviews (113)

Total of 113, showing 81-100
9.9

Barchester Worplesdon View has a Review Score of 9.9 (9.871) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Worplesdon View has 113 reviews.

Overall Experience

  • 92
  • 17
  • 3
  • 0
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My wife was receiving end-of-life care, and although her initial wish had been to stay at home, this was not available to us. The Barchester Worplesdon View Care Home provided an excellent level of care and was an experience that was as near to home as we could have imagined. The staff were very friendly
and knowledgeable, and they were able to build a personal connection with my wife and with regular visitors, myself included. The management staff were very supportive, and they made sure that we were well-informed and that my wife's stay at the home was fulfilling and comfortable. She was very happy with her experience at the home, even until the end of her life. My family and I are very grateful for the care my wife received and would highly recommend the centre.

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Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, staff are excellent and so friendly, nothing is too much bother for them. After looking at lots of care homes before, nothing compares to Worplesdon View for my family.

Reply from mary maughan-otten, Operations Manager at Barchester Worplesdon View

Many thanks for that lovely review. It was a pleasure having mum stay with us. She was very popular and we still miss her

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Overall Experience  Overall Experience 5.0 out of 5

I am the owner of a home care agency. I have needed to recommend to a number of our clients a suitable nursing/ residential home when it is no longer safe for them to stay in their own home.


I went to the opening of Worplesdon Nursing Home and was impressed with the facility. I, therefore, had no

hesitation in recommending this home to our clients and without exception, all have been very happy when living there. When we had a client who has no relatives, who we had looked after for many years, I needed to be sure about where she went (as I am named as her next-of-kin). This was a lady who was challenging to look after and I was concerned about how she would settle in her new environment!


Things were difficult at first, but the staff were wonderful particularly the Ward Manager and she has settled in beautifully, I am so delighted and relieved. She is mixing socially, eating and drinking better, this has been a great success and I will continue to recommend this Home.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for this lovely review. Our new family member is a joy to have with us. Very glad she has settled so well.

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Overall Experience  Overall Experience 4.0 out of 5

I visited my grandmother regularly and she was happy and content. Carers treated her with courtesy and care. She went out for regular walks around the home.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for your lovely review. Please keep in touch.

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Overall Experience  Overall Experience 4.0 out of 5

Our resident has been at the home since 2013. The home is well designed, light, airy, well maintained and clean. The nursing and activities staff always treat residents with respect and make the home a welcome place to stay. However, over the last year, there has not been a permanent General Manager
and this has had an effect on staff morale and communication with families.


Plans for a much-needed community space have been on the agenda for the last 3 years but have never come to fruition. Although residents' families have asked at numerous meetings, the proposed plans have never been disclosed and no information given as to an outcome. As a new build home, there has never been a proper garden, just a few shrub beds. Even though the area has been surveyed and plans drawn up for free by horticultural students, nothing has ever come of this. At numerous residents' families meetings over the last 4 years, the garden has been discussed and promises have been made but nothing happens. There is very little of interest for the residents outside.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Thank you for that review. A little confused however as the gardens are beautiful having been done only a few months ago. The original plans although lovely were far too elaborate for a care home. The general manager has been responsible for the updates and feedback is very positive. The original plans for extending were indeed discussed recently and the Spring Newsletter informed residents/relatives that this would not be feasible or necessary.


The General Manager see relatives on a one to one basis at the home every week so that any concerns can be discussed? But this has not come to the General Manager. Residents have fed back that they love the garden. The General Manager invited you to join a working group to discuss the garden plans in December 2016 at the Boxing Day event but did not have any uptake on this not did you come back with a response? Therefore there is ample opportunity to communicate. You have not come to see the manager prior to your review But many thanks for your review. Why not come and see the General manager who will be more than delighted to see you sometime.

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Overall Experience  Overall Experience 3.0 out of 5

It was a pleasure to meet my table companions and other residents and to hear their life stories.
The grounds are beautiful and the mature trees are a joy to see.
I enjoyed the soup very much.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Only too happy to support. It was a joy having your loved one with us. Hope all goes well for your future.

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Overall Experience  Overall Experience 5.0 out of 5

Worplesdon View accepted my mother as a resident with no fuss or difficulties whatsoever when she was made suddenly homeless.
I am very grateful to all the staff for looking after my mother with such care and attention at a very difficult time in her life.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for your lovely review. Hope to see you again soon at one of our events.

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care. I cannot think of anything that was negative. A huge thank you to the Assistant Manager and Mum's Floor Care Manager.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Thank you for that lovely review, The team will be delighted with this feedback. We aim to provide excellence.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for your lovely review.

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Overall Experience  Overall Experience 4.0 out of 5

I have been going into Worplesdon View since 2012. It is the highlight of my week. I just love going there. It is like a first class hotel. The staff are warm and welcoming, obviously, hand picked. The residents look happy and well cared for. In my capacity, as Extraordinary Minister of Holy Communion,
I have been to many care/nursing homes. This is by far one of the very best, indeed outstanding. It is very clear that at the helm there is a very capable and caring manager. Long may she reign.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for that lovely review. We aim for excellence and we are very pleased you gave such positive feedback.

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Overall Experience  Overall Experience 5.0 out of 5

Mum didn't want to leave her own home, but living there became impossible. I found Worplesdon View and knew immediately that it was exactly what Mum would love. In the three years she has been living in Worplesdon View, Mum has had superb care and support. Throughout her time there, all has been
delivered with kindness and friendship. Mum has made new friends, receives visits from old friends and family and can now enjoy life in a safe and caring environment.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for such a lovely review. We are delighted mum is so settled and enjoying her life here at Worplesdon.

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Overall Experience  Overall Experience 5.0 out of 5

My mother amazed us on arrival because she was not only "out of bed", but sitting at the dining table eating her lunch by herself, with suitable supervision of course.
My mother had been bedridden since January, in her previous retirement home. She only arrived here last Friday!
Thank you to everyone.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Such kind words, so pleased your loved one is now doing so well.

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Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home on a number of times and have found it to be a very friendly and caring home. Beautifully kept and staff are a real credit.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for your kind comments.

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Overall Experience  Overall Experience 5.0 out of 5

I found this place to be clean, tidy and friendly. The rooms are cosy and bright. The great food has been mentioned as perfect.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for your kind comment.

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Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent and very caring of both residents and relatives. There is plenty of outside space for walking and sitting. The home has a very warm and welcoming feel. Activities are currently being rethought which is good as they have been of mixed relevance in the past.
I would recommend
without hesitation.

Reply from mary maughan-otten, Operations Manager at Barchester Worplesdon View

Many thanks for your lovely review

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Overall Experience  Overall Experience 4.0 out of 5

My sister suffers from dementia and now some mobility problems. Whenever I visit she seems to be well cared for. Her room is clean and tidy. The staff are generally caring but I think more stimulus with music would help my sister to engage a little better.

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Overall Experience  Overall Experience 4.0 out of 5

My auntie was admitted for nursing care needs in January 2017 as a permanent resident and we were all made to feel very welcome. My auntie's needs are met fully and we, as a family, are very pleased indeed. The home provides a pleasant atmosphere, very relaxed at the same time as being aware and prompt
to deal with anything that may change. The room size is excellent with its own bathroom for privacy. The furnishings in the room and the home as a whole are very pleasant and pleasing.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for your lovely review.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been here 4 years since September, seems very happy and contented.

Reply from Mary Maughan-Otten, Operations Manager at Barchester Worplesdon View

Many thanks for that very nice review.

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Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy at the home and is well cared for. Staff are all cheerful and pleasant.

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Overall Experience  Overall Experience 5.0 out of 5

Mother looked after well. The staff are cheerful and caring and encourage her to eat. They keep her clean and give information when requested.

Reply from Mary, Operations manager at Barchester Worplesdon View

Many thanks for your lovely comments. Hope you are keeping well?

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Barchester Worplesdon View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Barchester Worplesdon View is calculated as follows: ( (285 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 318 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Worplesdon View is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (63)

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Meet the Team (10)

Nicola

Nicola Orwin

Job Title: General Manager

Joined: 2025

Hello, I’m Nicola Orwin, and I’m proud to be the General Manager here at Worplesdon View. I bring over 8 years of experience in Health and Social Care to this role, having started my career as a Care Assistant. For the past 6 years, I’ve held management positions within the private healthcare sector, and I am delighted to now be a part of Barchester, one of the leading providers in this sector.


I’m passionate about ensuring the highest level of compassionate, person-centred care for our residents. I’m excited to be a part of this wonderful team, working together to continuously raise the bar and provide the best possible care for those we serve.


One of the things I value most is creating a home that feels like a community—a place where residents, families, staff, and friends come together to live fulfilling, positive lives. It’s so important to me that everyone who walks through our doors feels supported and empowered.


Worplesdon View has already established a fantastic reputation, and I’m excited to be part of a team that is so dedicated and committed to maintaining that high standard. Our staff are passionate, experienced, and truly make this home a special place. I’m honoured to lead this incredible team as we continue to deliver outstanding care.

Zlatka

Zlatka Zaprynova

Job Title: Deputy Manager

Joined: 2004

Zlatka or Zee has been at Worplesdon View since 2004, started as a registered nurse and worked her way up to become Deputy Manager. Qualified nurse since 1998, very passionate about her work and dedicated to the residents, team and relatives.


Outside of work, Zee likes spending time with her family, friends, and of course her little dog; she enjoys reading and listening to music.

Tanya

Tanya Hristova

Job Title: Unit Manager

Joined: 2017

My name is Tanya. I am a qualified nurse and have been at Worplesdon View since 2017. I am very passionate bout what I do and it gives me great pleasure to see residents enjoying their life at Worplesdon View. As the Unit Manager, I always ensure that every resident is safe, that they have been treated with respect, kindness and above all, they've been heard.


Outside work, I like spending time with my family and friends.

Tjotjo (Paul)

Tjotjo (Paul) Pheleu

Job Title: Unit Manager

Paul is part of the glue that keeps Worplesdon View together, his wealth of knowledge astounds us every day and his dedicated care to his residents is to be admired.


Paul's calm and competent demeanour makes him a perfect Unit Manager, we know we can always rely on him.

Raju

Raju Ahmed

Job Title: Activities Coordinator

Joined: 2022

Raz is a passionate and dynamic Activities Coordinator. With his background in persona training and customer service, he brings the energy and motivation to our home as well as creating and managing engaging programs for diverse residents with innovative activities that promote physical, emotional and social well-being.

Mark

Mark Silcock

Job Title: Head of Maintance

Joined: 2017

My name is Mark and I bring my skills as a school caretaker to Worplesdon View with me. I am the Maintenance Manager and I am responsible for the upkeep and safety of the building.


What I enjoy most about this role is helping residents settle into their rooms and personalising them. When possible, I like to help out the activities team and join in with the residents.

Stephen

Stephen Oakley

Job Title: Head Chef

Joined: 2021

With 20 years’ experience as Head Chef and 31 years in the catering industry, Steve brings quality and consistency to Worplesdon View. Having always been passionate about food since he was a boy, working in his local chip shop and cooking at home, Steve decided to become a professional chef. He completed his City & Guild’s qualifications at the same time as working for Forte Crest Hotels picking up some amazing skills along the way. Steve proceeded to work at a number of restaurants, golf clubs, private schools, wedding venues, conference and training venues to gain experience in every area of the catering profession. After several years, he decided to set himself a new challenge to hone his pastry skills with an NVQ Level 3 Professional Cookery - Patisserie. After being made redundant Steve wanted to give something back to the elderly so he decided to look at Barchester Care Homes, specifically Worplesdon View, by using his skills, knowledge and talent to help give the residents something to look forward to each and every day. Steve wants to make sure the residents are supported through a healthy range of options, while taking their preferences and opinions into account so they can enjoy their food experience during this latter part of their life.

Catalin

Catalin Gherghel

Job Title: Second Chef

Catalin is an indispensable member of our team, his creativity in the kitchen means our residents can always be sure of a tasty and nutritious meal, and his birthday cakes are very popular too!

Rajesh

Rajesh Gurung

Job Title: Second Chef

Rajesh is an accomplished chef, who runs the kitchen with precision and pride. His close attention to detail means no resident is ever overlooked. It's people like Rajesh that give Worplesdon View its strong foundation, allowing us to flourish in the care we give.

Donna

Donna Graves

Job Title: Head Housekeeper

Joined: 2021

I joined last year and have just been promoted. My main priority is to make sure all residents are living in a clean, tidy and safe environment. I enjoy getting to know the residents and always spend time chatting where possible while completing my daily tasks.

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