Barchester Cheshire Grange Care Home

I love that Cheshire Grange is a purpose-built care home that can cater for all my mum's needs. The staff are lovely; a lot are the same staff from when Mum first arrived five years ago, so it feels like a second home. I wish there was a bit more happening on Bridgewater, although I can appreciate entertainment can be difficult. It was a shame there were no decorations for Cheshire Grange's 10th birthday, for instance. The flowers on the balcony this year are a nice touch. Overall, it's a lovely care home, and I'm glad that Mum lives there and is well looked after by the lovely staff and nurses.

Although mum"s memory is deteriorating the care and attention she receives is excellent and the carers encourage her to remember her time at Cheshire Grange with much laughter and encouragement. She has been very happy. Recently mum has been in and out of hospital but the staff have always included me in any decisions which had to be made. Everyone works together in teams to make the home run smoothly

The overall quality of the care is exceptional.

My 92 yr old mother who has dementia and is registered blind has been a resident at Cheshire Grange since March 2020. The care she has received is exemplary and we are more than happy with the home. In particular, the standard of care and the dedication of all the staff is superb. I have been touched to see how skilfully the staff helped both my mother and me acclimatise to the massive change of moving from her home for 50 years into residential care. This happened at the start of the pandemic, which brought immense challenges to the staff - they have risen to those challenges admirably and always with a cheery disposition. I would heartily recommend Cheshire Grange to anyone looking for residential care for their loved ones.

Staff are fantastic, very friendly and helpful, Mum is extremely well cared for. Nothing is any trouble for them and they work very hard to make sure that the relatives, have had the chance over the COVID pandemic, to face time and have zoom calls with their loved ones.

My mum is in the Cheshire Grange in Lymm. I am so impressed with all the staff there. I live in Newbury so I am not close, but the staff involve me in everything that is going on with my mum. I get a FaceTime with her normally twice a week. I also am able to speak to the nurse when I phone. Where my mum is, l can’t praise the home and staff enough. My mum is mostly bedridden. It took a while to get her pain under control, it was the first time they had come across this but they should have said earlier that my mum has got Alzheimer's, Parkinson’s and she has Osteoporosis. She is a fantastic mum and we the family no she is being looked after so well, we couldn’t wish for anything else a doctor in and he finally got it sorted. My Dad and my sisters are allowed in now. My mum definitely knows who my Dad is. When he visits she just holds his hand all the time.

It is difficult both to find fault with any aspect of care that my wife receives, but also to single out staff members for special praise as in my experience they are all to a person cheerful, helpful and caring individuals. Like most residents, my wife has certain special needs and these are met by the staff competently and efficiently. She feels very safe and looked after in Cheshire Grange. The manager leads and motivates a great team and they combine safety with compassion. The atmosphere in the home is always friendly and positive. We have particularly appreciated the outside spaces and gardens during and after lockdowns.

My mother, who recently passed away, was a resident at Cheshire Grange for a number of years until her death. The care that she received was always excellent and especially so at the end when, under the most difficult of circumstances due to the Covid pandemic, she was nursed with great compassion and care. She suffered a lot of frustration being dependent on her carers in a way that she would never have wanted but the staff always treated her with respect and showed enormous patience and kindness to her for which she, and her family, were extremely grateful.

Handing over the care of a much-loved mother was such a difficult thing but all the staff at Cheshire Grange have been absolutely fabulous. They care for Mum so well and support the family too. I really can’t recommend them highly enough.

My relative is always treated well and as an individual, in fact, all the residents are. I have never seen anyone there treated with anything less than kindness and patience. The place is light and airy with lovely views and a well-tended garden. The furniture and decorations look fresh and new and the rooms are always clean and tidy. The activities team are always thinking up new ideas for crafts, quizzes, flower arranging etc. My relative particularly likes the visiting musicians. If I had to say what the best thing was about the place, I would say the staff.

The Home is kept in beautiful condition, bright, clean and the staff are very friendly and helpful. The care is excellent. My mother-in-law, who has Alzheimer's, has been a resident for over 2 years and we have been delighted with the care she has received. She is so happy and contented and feels so safe and cared for, especially in the current (pandemic) circumstances. My mother in law and all our family would like to thank all the staff for providing such a safe, friendly and caring environment and we would recommend Cheshire Grange wholeheartedly to anyone considering care for their loved ones.

I have been a volunteer at Cheshire Grange for over 5 years. I thoroughly enjoy spending time doing activities with the residents or just chatting. I became a volunteer after my brother passed away - he was a resident. The staff were so good with him I just wanted to give something back. I have not been to Cheshire Grange since 16th March as I decided to self isolate due to Covid-19. I have missed going to Cheshire Grange so much, I can’t wait for it to be safe for me to go back. I cannot recommend Cheshire Grange highly enough. The staff are wonderful and really care for the residents.

We are pleased that we have been able to visit her, socially distancing of course in the marquee, and being kept informed of how the care home is dealing with COVID and all their updated plans and rules as the situation changes.

I was visiting my cousin at Cheshire Grange for a whole day every six weeks until the lockdown and had been doing so for the past two years. I have been hugely impressed by the care residents receive. The staff are always friendly and helpful to visitors and whenever I have raised issues about my cousin's health I have received sympathetic and helpful advice and action. I have never heard any member of staff say a cross or unkind word to any of the residents. The place is kept spotlessly clean. There is always a good range of entertainment for the residents. Although my cousin was reluctant to leave her own flat, I think she has settled well at Cheshire Grange and now thinks of it as her home and the staff as her extended family.

My mother has been at Cheshire Grange since the beginning of the year, it has helped knowing that she is somewhere safe and secure where staff make every effort to understand her complex needs, any problems have been dealt with swiftly and professionally with mums best interests at heart. All the staff have been amazing during this bizarre time we are in, working tirelessly to keep Cheshire Grange a haven amidst the chaos of the outside world, we have been kept informed with all necessary information relating to Covid but not bombarded with unnecessary facts and we have had several kind messages and ‘reach outs’ from the home and activities team keeping us connected. Peace of mind is a great thing for a care home to give and that’s what we get from the manager and her team at Cheshire Grange.

Cheshire Grange at Lymm provides absolutely, excellent care in every respect for my mother-in-law and my husband shares this view. The staff are all genuinely caring, compassionate and attentive, they are really lovely people. They are also very professional in their jobs and deliver the highest standard of nursing care. My mother-in-law’s needs are unfortunately many and complex but they have addressed them all. She feels as well, happy and safe as it is possible for her to be. We feel so much calmer knowing that she is well cared for. Cheshire Grange has a great atmosphere, it is friendly, warm, calming and very well run. I can say all this with confidence as I have experience of several nursing homes through close elderly relatives and Cheshire Grange is by far the best.

We found the home for our good friend who needed palliative care as she was suffering from terminal cancer. We had hoped her stay would have been a lot longer but unfortunately, she only survived 8 days. However, during her short stay, she received the finest care imaginable. The home was clean, warm and friendly, and more importantly, EVERY member of staff could not have done more, and there were many, many staff both nursing and caring staff available at all times. They even provided a guard of honour for her as the undertakers took her from the home! I recommend this home to anyone who has a friend or family member needing care. It is not the cheapest, but in my opinion you get far more than you pay for at Cheshire Grange. Thank you again Cheshire Grange care team.

My mum has been living at Cheshire Grange in the Memory Lane unit, for about 8 months. She was admitted from hospital, where she hadn't been out of bed for five weeks. Within days, the staff at Cheshire Grange were encouraging her to stand and then to walk again. Since then, they have done wonders and miracles with her. She genuinely loves the staff as they all have so much time to chat with her, sing with her and generally give her love and attention. I couldn't have wished for a better place to care for Mum, now that we are not able to. I can't recommend Cheshire Grange enough.

My father was admitted into Barchester Cheshire Grange Care Home for dementia care and associated complications in early November 2018.

The nursing and care staff have been excellent in settling dad into the home; the standard of care he receives is excellent and dad is treated with respect and dignity. However, there is also lots of fun that dad enjoys and the care home provide activities and trips that stimulate residents and create a "home from home" atmosphere.

All the staff, nursing, carers and support staff fully understand the needs of dad and his dementia, they take the time to explain, reassure and recognise when to give dad his own space and when to give him a hug.

Although dad has only been with them for two months, he is content, his well-being is fully catered for, the meals are excellent and he is comfortably readjusting to his new environment. As a family, we are always welcomed and encouraged to spend as much time as we wish with dad.

My mother had a short stay in the home for end of life care. As a family we cannot fault the care she was given in her last days. All the staff were wonderful both to mum and the wider family. They ensured mum was comfortable, safe and pain-free. Nothing was too much trouble and we felt they had all been our friends for a long time. The two staff nurses deserve a very special thank you.