Cross Keys

17 Church Road, Penryn TR10 8DA
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8.5 4 Reviews
  • Cross Keys, Penryn
Cross Keys is registered to provide care and support for up to 9 individuals with profound physical and learning disabilities.

Offering a unique range of accommodation all bedrooms are ensuite, including self contained apartments designed around an internal courtyard. The home also offers a sensory space and large communal rooms.

Situated in easy reach of Penryn with ease of access to a wide range of facilities and services, residents are Cross Keys are supported to play an active role in the local community.

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Care Provided by Cross Keys

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 9 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Barbara Mitchell (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (9)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cross Keys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Parking available for visitors.


Cross Keys Reviews (4)

8.5

Cross Keys has a Review Score of 8.5 (8.473) out of 10, based on 1 reviews in the last 2 years. Over all time Cross Keys has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
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1
3

Review from E W (Sister of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is always happy, looks clean and tidy and well cared for. The staff are always welcoming and friendly. Nothing is too much trouble - we are all so grateful to Cross Keys.

Reply from Gemma Elloway, Head of Business and Finance at Cross Keys

Thank you for your review and comments, we will pass these on to the team at Cross Keys.


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Review from Lynda A (Sister of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my brother a couple of days ago - he was very happy - as always - and smart, clean and healthy. The staff at Cross Keys Care Home in Cornwall are both professional and welcoming. I can, and do, call anytime. My brother is so settled and relaxed living here and happy and this is so reassuring
for me.
Their care and support have allowed my brother - who has Down's syndrome - to be independent as his condition allows.

Reply from Leah Marsh, Managing Director at Cross Keys

Thank you so much for your wonderful comments which of course we will share with the team at Cross Keys


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Review from Laurence R (Brother of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was able to secure a placement at this wonderful caring home earlier this year. Since then her whole outlook on life has drastically changed. She smiles, looked really cared for in a loving caring home-style environment.
All the staff are so kind and thoughtful and care for her in a loving,
caring and compassionate way.

Reply from Leah Marsh, Managing Director at Cross Keys

Thank you for such a lovely review, please be assured that this will be shared with the team at Cross Keys.


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Review from A W (Mother of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my daughter is there. I never ever thought I would let her leave me but after being ill myself, I asked if they would find her a home to go to and a place was found at Cross Keys. Everyone is so lovely and kind and most of all my daughter is so happy there. She really does love it
and has a lovely room. Everything is First Class and a Mum is very happy she is settled in lovely.

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Current Review Score: 8.5 (8.473)

Overview of Review Score

The Review Score of 8.5 (8.473) out of 10 for Cross Keys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Cross Keys is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.556 Points relating to the number of positive Reviews for Cross Keys is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8. 1 Positive Reviews ÷ 1.8 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Barbara

Barbara Mitchell

Job Title: Registered Manager

Joined: 2015

I first started working for Swallowcourt at Cross Keys in 2015, initially as a Bank Support Worker and progressing through to a Senior Support Worker and then Deputy Manager.


Appointed as the Manager of Cross Keys in September 2020, I am proud to lead a dedicated staff team at Cross Keys as part of the Swallowcourt Group, knowing that each and every day we make a positive difference to the lives of the people we support.


Frequently Asked Questions about Cross Keys

What types of Care is Cross Keys registered for?

Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cross Keys provide?

Day Care & Convalescent Care are other types of care provided.

How many Rooms does Cross Keys have?

There are 9 Single Rooms.

What are the Facilities & Services at Cross Keys?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cross Keys to the centre of Penryn?

0.1 mile(s) as the crow flies, distance by road may be significantly further.