Care Provided by Cross Keys
Primary Care Categories
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 9 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Cross Keys to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Swallowcourt Ltd
- Private Owned
Person in charge
- Barbara Mitchell (Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 65
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (9)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome at any time.
Parking
- Parking available for visitors.
Are you the Owner/Manager of Cross Keys?View your Advertising Options
Cross Keys Reviews (6)
9.1
Cross Keys has a Review Score of 9.1 (9.083) out of 10, based on 2 reviews in the last 2 years.
Over all time Cross Keys has 6 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Cross Keys
Loading...
Review from Ann T (Mother of Resident) published on 29 May 2025 Submitted via Postal Card•
Overall Experience
My son has lived at Crosskeys for 13 years, he is extremely happy. Crosskeys is a lovely place, they feed them well and get lots of attention. The staff are brilliant, all of them, they pick me up from home to visit my son and they and take me out for dinner with him, they help me maintain contact. I am so happy we found them, they have made a huge difference to our lives.
↩Reply from Alex Davies, Group Marketing Manager at Cross Keys
Thank you for your kind review. We will share with the team. We appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan C (Mother of Resident) published on 21 May 2025 Submitted via Postal Card•
Overall Experience
Friendly, caring, helpful staff and comfortable accommodation with good food and activities.
↩Reply from Alex Davies, Group Marketing Manager at Cross Keys
Thank you for your kind review. We will share with the team. We appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Sister of Resident) published on 4 April 2024 Submitted via Postal Card•
Overall Experience
My brother is always happy, looks clean and tidy and well cared for. The staff are always welcoming and friendly. Nothing is too much trouble - we are all so grateful to Cross Keys.
↩Reply from Gemma Elloway, Head of Business and Finance at Cross Keys
Thank you for your review and comments, we will pass these on to the team at Cross Keys.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynda A (Sister of Resident) published on 8 April 2022 Submitted via Postal Card•
Overall Experience
Visited my brother a couple of days ago - he was very happy - as always - and smart, clean and healthy. The staff at Cross Keys Care Home in Cornwall are both professional and welcoming. I can, and do, call anytime. My brother is so settled and relaxed living here and happy and this is so reassuring for me.
Their care and support have allowed my brother - who has Down's syndrome - to be independent as his condition allows.
↩Reply from Leah Marsh, Managing Director at Cross Keys
Thank you so much for your wonderful comments which of course we will share with the team at Cross Keys
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laurence R (Brother of Resident) published on 17 June 2021 Submitted via Postal Card•
Overall Experience
My sister was able to secure a placement at this wonderful caring home earlier this year. Since then her whole outlook on life has drastically changed. She smiles, looked really cared for in a loving caring home-style environment.
All the staff are so kind and thoughtful and care for her in a loving, caring and compassionate way.
↩Reply from Leah Marsh, Managing Director at Cross Keys
Thank you for such a lovely review, please be assured that this will be shared with the team at Cross Keys.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A W (Mother of Resident) published on 28 October 2019 Submitted via Postal Card•
Overall Experience
I am so happy that my daughter is there. I never ever thought I would let her leave me but after being ill myself, I asked if they would find her a home to go to and a place was found at Cross Keys. Everyone is so lovely and kind and most of all my daughter is so happy there. She really does love it and has a lovely room. Everything is First Class and a Mum is very happy she is settled in lovely.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 December 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Cross Keys.
Upcoming Events
There are no upcoming events for Cross Keys.
Awards / Recognitions (7)
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 20 Aug 2021Recipient: Swallowcourt Ltd
Accreditations
There are no accreditations posted yet for Cross Keys.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Cross Keys
What types of Care is Cross Keys registered for?
Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cross Keys have?
There are 9 Single Rooms.
What are the Facilities & Services at Cross Keys?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Cross Keys to the centre of Penryn?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cross Keys to verify any information. View our terms and conditions. Cross Keys has a Basic Service -more info.