






Hurstwood View is located in the village of Five Ashdown near Uckfield and is on the doorstep of the breath-taking Ashdown Forest. They provide expert and person centred 24-hour nursing, residential and dementia care on their dedicated Memory Lane community, from short stays to long term care.
The home has a team of highly-qualified and attentive staff who are dedicated to focusing on the individual needs of each resident with...
Care Provided by Barchester Hurstwood View
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Hurstwood View for full pricing details and T&Cs.
Contact Barchester Hurstwood View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Kirsty Johnson (General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 2
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Barchester Hurstwood View Reviews (127)
Barchester Hurstwood View has a Review Score of 9.8 (9.834) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hurstwood View has 127 reviews.
It's great to visit the Cafe area when you feel like a chat or a coffee, nice atmosphere and access to staff and management when needed. Keep up the great work!
Thank you Chris, for your support.
My mother has been in the home for 15 months and always seems content, clean and tidy and well cared for. Staff seem very caring and genuinely interested in the residents. The home itself always has a bright, warm and very clean feel to it and a welcoming nature. Medical intervention when necessary has been sought swiftly and so all in all I am very happy with the home.
Thank you Elaine.
Overall, fabulous.
My 88 year old Mum lives in one of the "assisted living" flats attached to Hurstwood View and, after a few wobbles in 2015 when she moved in, is now "very content." Mum has mild to moderate dementia but the staff do an excellent job of enabling her to keep the right balance of independence. A change of Manager last year has put in place strong leadership and I'm confient in giving Hurstwood View an excellent rating.
The permanent staff often seem overwhelmed. There are more residents who are very sick now and the more able ones appear to be having less time.
Food is excellent. Activities need improvement many things don't happen. I would like to see more quizzes, games and important activities involving movement and more outings.
Thank you for your review, I have noted your points raised and the service is working towards increasing recruitment all the time. The sector is experiencing the same problem in recruiting staff and the retention of staff due to working in a high pressured discipline.
My husband had 2 and a half months of care and kindness at Hurstwood View. His room was sunny and cheerful, he had a very pleasant view over the fields. The food was appetising and hot. Altogether his trial months were in a very good atmosphere.
We can highly recommend Hurstwood View. Wonderful staff and great management. Very comfortable and the care is respectful, dignified and warm. My mother seems very content despite having been adamant not to move from her home.
Thank you Sally for your support and kindness.
The staff are so warm and welcoming and the manager also makes the effort to come out to chat with the residents and visitors.
If ever I need to discuss my friend, the manager is happy to help me.
My friend always looks very happy when I visit and well cared for too. Great friendly team.
Hurstwood View is purpose built with excellent facilities but above all, it is a warm, caring and friendly home. There is a bright, comfortable cafe area where people meet and get to know one another over a hot drink and delicious homemade cakes and biscuits. There is always a lovely atmosphere here. The food is excellent with a very good menu choice- something to tempt everyone. The residents are treated with dignity and kindness by the staff who take the trouble to really get to know them. I, as a relative, have received great support from the staff and am always made to feel welcome.
Thank you, Rosie, for your kind words.
My Mother has been at the home for nearly four years and at that time her care has been excellent. However, in the past month, the staff have gone beyond excellent in making sure that she is happy, safe, dignified, and loved. I cannot imagine her being anywhere else, and I am truly glad that I chose this home for her.
Thank you very much for your kind words.
I would recommend this place as a home from home environment.
The home is very well maintained and clean throughout and the grounds are immaculate.
Thank you Toni for your kind words.
I would like to thank all of the staff for the excellent and friendly care they give everyone at the home, including the visiting family and friends.
This home is friendly, feels like a home rather than a care facility.
Everyone is friendly and helpful. Food is always great, with good choices. There is entertainment for residents which always seems to be enjoyed.
There was a real sense of teamwork which I had never met before in a care home.
Any telephone calls were dealt with very professionally but at the same time, I felt as if I was being helped in a very individual, friendly way. Nothing was too much trouble for any staff whatever colour uniform.
Thank you Margaret.
I visit Hurstwood view regularly with my daughter. The home is always clean and tidy and the staff very friendly. There are always toys available for my little girl to play with which is helpful. The staff on Memory Lane are always welcoming and it's comforting to know that our loved ones are cared for by caring, knowledgeable staff. I'd recommend this home, particularly for their specialist dementia unit. It's like home from home. Well done Hurstwood.
I visited recently and was very impressed by the warmth and care shown to the residents, particularly by the manager and the nurses. The home provides great entertainment - some of the singers are fabulous - and the people I know there have really enjoyed the animals when they've come to visit. I'm grateful to know my loved one is in a place where the food is enjoyable and the surroundings pleasing, but it is mainly the caring attitudes of the staff which makes Hurstwood such a positive place.
Thank you so much.
Very friendly atmosphere, lovely cafe area and tea/coffee/cookies and cakes are free. Reception staff are very helpful and cheerful.
Thank you.
We have been very happy with Hurstwood Court so far. The staff have been very flexible regarding my father's level of care and nothing has been too big a job for them. The place is always clean and there is always a happy and positive atmosphere about the place.
As a musical performer we have always been given a very warm welcome at Hurstwood Court and staff are always very grateful for our efforts. Thanks!
Thank you Jon, it is always a pleasure to look after your Dad.
My mother has been living in the assisted apartments for over 2 years now. Within that time the staff have done their utmost to cater for her needs as the years have gone by. The facilities are excellent and everybody is welcoming and supportive within the home. I highly recommend it to anyone.
Staff really looked after her especially at the end of her life.
I get great comfort still going in to teach the residents keep fit.
My husband has been in the home since may having initially gone for respite care only. It took a while for him to settle (and for me to adjust) but he is now extremely settled and well cared for, better than I could at home. The staff, both carers, auxiliary, kitchen etc are all very cheerful and helpful. The carers take the time to get to know the residents and their likes/dislikes etc and the residents are never pressured to do anything they do not want to do. Visiting times are not limited and you are always made to feel welcome. The food is good and always varied. Tea and coffee are readily available, and cake/biscuits. My weekday visits are restricted to evenings so I do not see the activities but get reports from the carers when I visit in the evening or phone. I do feel there could be more activities on memory lane rather than downstairs. I think the laundry service could be improved. Sometimes the cleanliness could be improved, empty cups/plates etc removed from the lounge.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (211) & Events (8)
- 10 Sep 2026
t’s World First Aid Day on Saturday, and we’ve been getting in preparation, practising our skills in the Cafe this afternoon. ?? Our Clinical Lead, Akhil, held a really informative...
- 09 Sep 2026
A huge thank you to everyone who joined us for our Meet the Manager evening last night! ?? It was a wonderful opportunity for residents, families and guests to meet...
- 09 Sep 2026
We understand that coming to stay in a new home, even for a short time, can feel a little daunting. That’s why we take the time to make sure each...
- 17 Sep 2026Organiser: Barchester Hurstwood View
- 25 Sep 2026Organiser: Barchester Hurstwood View
- 15 Oct 2026Organiser: Barchester Hurstwood View
Awards / Recognitions (68)
- 07 Sep 2026Recipient: Barchester Hurstwood View
- 28 Aug 2026Recipient: Barchester Hurstwood View
- 18 Aug 2026Recipient: Barchester Hurstwood View
Accreditations
There are no accreditations posted yet for Barchester Hurstwood View.
Meet the Team (24)

Hi, my name is Esther, and I am the General Manager here at Hurstwood View.
Caring for others has always been at the heart of who I am. It inspired me to pursue a career in nursing over a decade ago, and my journey has taken me through India, Nigeria, and now England, where Uckfield has become home.
I joined Hurstwood View as Deputy Manager and am honoured to now serve as General Manager. It is a privilege to lead such a dedicated team, providing compassionate, person-centred care in a warm and welcoming environment where residents and their families feel like part of our extended family.
My door is always open, and you will always be greeted with a smile. Whether you are considering care for a loved one or simply want to learn more about us, we would be delighted to welcome you for a cup of tea/coffee and a slice of our homemade cake

Hi, my name is Cathryn, and I joined the team at Hurstwood View in August 2017 as the Administrator.
I have worked in care home administration since 2002 and have since gained an NVQ Level 3 in Business Administration.
My role includes managing the financial systems in the home, HR, enquiry management and working closely with the General Manager. My favourite part of the role is interacting with residents and their families.

Hi, My name is Akhil and I am the Clinical Lead here at Hurstwood View. I work on our nursing floor and ensure all residents receive the best care and support from myself and the team.

Hello, my name is Ellie, and I am proud to be a Care Practitioner at Hurstwood View.
I joined the setting in January 2024 as a Care Assistant from a background of supporting adults with learning disabilities. I quickly progressed with the support of the home to Senior Care Assistant. Whilst my role was fulfilling, I have a love for learning and progression which has been recognised and supported by the leadership of the home. I now proudly hold the position of Care Practitioner.
I feel I am a valued member of the team, work closely with my colleagues and have recently been appointed as Speak Up Champion and Dementia Champion; this opportunity will enable me, moving forward, to deepen my knowledge and offer outstanding care to the residents.
I am diligent and rigorous in the care that I give our residents and believe that through my practice they are treated with dignity and respect at all times. I maintain positive and respectful relationships with families and other healthcare professionals and deem this as fundamental in the experiences that residents receive at Barchester.
Outside of my working role, I thoroughly enjoy spending time at the farm with my partner, camping, country music, walking my dog and spending time with our families!

With a strong background in Marketing, events, and community engagement - Activities is a great fit for me! I love arranging events and making a difference to our residents’ day. I’ve never danced so much since working here, no day is ever the same, and we really do have so much fun!

Hi. My name is Karen, and I am the Head Chef here at Hurstwood View.
I have been working in the catering industry since I was 17 years old and have been working at Hurstwood View since it opened in 2012. I simply adore cooking and love to experiment with various flavours. I love my job at Hurstwood View and it’s a privilege to meet and work with so many different people. But what I love most is when people tell me they enjoy my food!
Being Scottish I am very fond of traditional Scottish dishes which when I am cooking, love to add a different twist. I am very fortunate to live in East Sussex with my husband and daughter. Sussex is a beautiful country with many interesting and historical places to visit. I love my job at Hurstwood View and in particular it's a privilege to meet and work with so many interesting residents. But what I love most is when people tell me they enjoy my food!

Hi, I am Wayne, the Senior Maintenance Manager.
I started with the company back in 2015. I am enjoying my role; there is always lots to do and no day is the same.
I also support our local maintenance managers with any help and advice they might need.

I have worked for Hurstwood View for 2yrs.
I enjoy being front of desk greeting the residents and families that join us here at Hurstwood View. I love being part of a friendly and devoted team of dedicated work colleagues.

My name is Lisa and I’m an Activities Coordinator here at Hurstwood View. I joined the team towards the end of 2021.
A hairdresser and barber by trade, during lockdown I decided to make a career change.
I love working with our residents making a difference to their daily routine. In Activities, no day is ever the same, it really is such a varied role, which I really enjoy.

My name is Cat and I have worked at Hurstwood View since 2019.
I have tried my hand at many departments including Housekeeping, kitchen and Caring until I progressed to head of housekeeping in 2021. I take much pride in my job and I always ensure my work is completed to a high standard. I always ensure our residents have a clean, comfortable, and happy environment to live in. The most important part of my job role is ensuring I keep the home as homely as possible to help the residents to feel at home.
I love working with my colleagues from all departments as I feel we are a great team with a loving and caring atmosphere to be proud of.

Hi, my name is Zoe, and I have worked at Hurstwood View since 2013.
I started my career in the kitchen department, then changed into a care assistant role. I have gradually worked my way up, and I am now the head of unit for Memory Lane. I love working on Memory Lane and supporting our residents who are living with dementia. In my role, I take responsibility for ensuring that all our residents' needs are met in the most suitable way for them. We take pride in person-centred care, and we value each resident's differences. I always ensure that the staff working within the Memory Lane community are up to date with any recent changes, and I also ensure that relatives are kept up to date with their loved ones' ever-changing needs.
At Hurstwood View, we have a great team ethic, and the staff feel more like a big family rather than colleagues.

My Name is Lorraine, and I am a Hostess working at Hurstwood view.
My job involves serving breakfast to the residents and setting the tables ready for their meals. I really enjoy my job and love having a morning catch up with the residents.

My name is Paige, and I am a Care Assistant at Hurstwood View. I have been working at Hurstwood View since 2018.
I really enjoy supporting our residents to live a happy and fulfilled life, you will often find me singing, joking and laughing a lot. Hurstwood View has such a friendly atmosphere and the staff are very good at making light in difficult situations. I can mostly be found with the Karaoke machine singing into the microphone in a room full of residents.

Hi, My name is Katrina and I am a Care Assistant at Hurstwood View.
I work mostly within the Memory Lane community at Hurstwood View and I love supporting the residents who are living with Dementia
I have recently completed my medication training and I am in the process of completing my NVQ level 3. One of my favourite things about working at Hurstwood View is the progression opportunities that are available.

Hi, my name is Adam and I work at Hurstwood View as a care Assistant. I have worked at Hurstwood View since January 2023.
I really enjoy my job and love being able to support the residents with their individual needs. At Hurstwood View the support network is fantastic and we are very lucky to have such supportive management who always go out of their way to ensure all the residents are cared for in the best way possible.

My name is Becky and I have worked at Hurstwood View since 2014.
I work as a Care Assistant and support the residents with all of their day-to-day needs. I love getting to know the residents and ensuring that they have the best quality of life possible.
At Hurstwood View we are all like one big family and we have a whole home approach for everything.

Hi, my name is Georgie and I work at Hurstwood View as a Care Assistant. I have worked at Hurstwood View since 2014.
I really enjoy working in the care home and knowing that I have made a difference in the resident's lives. We all spend a lot of time getting to know the residents on a personal basis so that we can support them in the best way possible.

My name is Saina, and I am a night Care Assistant here at Hurstwood View. I have been working at Hurstwood View since February 2023.
I really enjoy working here, we have great management and awesome team support. I love supporting residents with their daily needs and helping them to settle for the night.

My name is Raj, and I am a Night Care Assistant here at Hurstwood View.
I am very passionate about my role and I like to support my residents to live a fulfilled life. I have been at Hurstwood View since 2021 and I really enjoy working with my amazing, organised team.
We have the most amazing and supportive management; it really is a pleasure to work at Hurstwood View.

Hi, my name is Taisir and I am a care Assistant here at Hurstwood View working nightshifts.
I love working with such an incredible team within a great atmosphere, During the night my team and I will be present to ensure the residents are taken care of and have everything they need.

My name is Ugo and I am a Night Care Assistant here at Hurstwood View.
In my job role I make sure my residents are taken care of with all aspects of their needs. I love what I do as a care assistant as it gives me an opportunity to serve humanity.
One of my favourite things about Hurstwood View is the awesome management team and the hardworking colleagues.

I am Sathish and I have worked at Hurstwood View since December 2022. I am working as a night care assistant.
I started my job without any experience in this field. As the days went by, I began to realise the magnificence of this work I was seeing. I thank God that I have been given the opportunity to help people with their daily life. I am proud to think that by doing this work I am laying up my treasure not on earth but in the kingdom of heaven. I try every day to make myself more experienced for this job and do it wholeheartedly.

My name is Carmen and I have worked at Hurstwood View for a few Years now.
I first joined as a Care Assistant but have recently changed over to the Kitchen department and I am now working as a Kitchen Assistant.
I really enjoy my job working alongside the Chefs and supporting the residents with their different needs and preferences.

Hi, My name is Faye and I am one of the Housekeeping assistants working at Hurstwood View.
My role includes keeping the home clean and well maintained and keeping the laundry up to date, I love my job and especially enjoy having the interaction with the residents.
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