






Hurstwood View is located in the village of Five Ashdown near Uckfield and is on the doorstep of the breath-taking Ashdown Forest. They provide expert and person centred 24-hour nursing, residential and dementia care on their dedicated Memory Lane community, from short stays to long term care.
The home has a team of highly-qualified and attentive staff who are dedicated to focusing on the individual needs of each resident with...
Care Provided by Barchester Hurstwood View
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Hurstwood View for full pricing details and T&Cs.
Contact Barchester Hurstwood View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Kirsty Johnson (General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 2
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Barchester Hurstwood View Reviews (127)
Barchester Hurstwood View has a Review Score of 9.8 (9.834) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hurstwood View has 127 reviews.
The care home is clearly very well managed. The staff are very caring and both the staff and the residents are always cheerful. The home is kept in immaculate condition, as are the grounds. Activities and trips out are frequent and well organised. The catering is varied and of good quality. Overall, Hurstwood is staffed by true professionals who take pride in their work and care deeply for the residents in their care.
You are always assured of a very warm and friendly welcome by all the staff at Hurstwood View. They are all very caring and highly professional. The residents are all treated with respect and dignity. The families are always welcome and my personal experience as a family member is of a very warm welcome and it's always a pleasure to visit the care home. Communication of all the staff is excellent. I would highly recommend Hurstwood View as a great care home for it's caring and very warm and friendly atmosphere towards the residents and family members when visiting.
My mother has been fortunate to have respite care here. The atmosphere is extremely friendly and it is clear that it is run with smooth efficiency reflecting the excellent teamwork. My mother was not in good form when she came, and the staff were wonderfully kind and understanding, encouraging her recovery and confidence. She has also enjoyed the excellent level of attention taken with the facilities and food offered. Her room is pretty and light with a lovely view. The sensitivity shown not only to my mother but also to the family during these weeks has been exemplary.
Thank you for taking the time to leave positive feedback relating to your recent experience at Hurstwood View Care Home. Barchester strives to make residents and visitors feel welcome and the comments we receive help us to continue to improve our services. It's been a pleasure looking after your Mum in the recent weeks.
We have been delighted with the care and service of Hurstwood View care home for my Mother-in-law. The staff is fantastic and goes well beyond the call of duty when it comes to looking after the residents. My Mother-in-law has settled in very well and seems very happy and content. My family and I feel confident she is getting the dementia care that she so desperately needs.
Thank you Victoria and it was lovely to meet all the family at the weekend.
Staff are very able and very caring.
From the manager through to all staff on all levels there is a superb caring attitude both to residents and to their families.
Everyone is always cheerful.
Each resident is known by name by every member of staff and treated with care and respect.
The food is very good and individual tastes are catered for.
Overall an excellent home for residents and importantly peace of mind for family, knowing their loved one is so well cared for.
Staff and management have always been very welcoming. We have received some sponsorship too to help us hold an exhibition in Brighton in September 2017.
Thank you Annie and it's your art work that brings joy to the residents each month.
Light, airy and cheery is the immediate impression on entry to Hurstwood View. The design and layout seems more akin to a cruise ship with rooms broken up with lounges and café style living areas. It is all new for me and my family, but the level of service most worth caring is about is that the staff and service "know my mum" and meet her needs.
Thank you Bryan and I especially like the reference to a cruise ship.
I have looked at many care homes in the area and my father has been in a couple for respite. Hurstwood View is by far the best we have used and viewed. It is clean, friendly and the food is very good. Everyone knows all the residents by name, the staff are always happy and nothing seems too much trouble. Nursing care is good and the care for the relatives seems to be just as important which can be so critical when moving a loved family member into a care home.
Thank you for your supportive words about the service, it is a joy to care for your Dad.
A very caring and happy environment. The staff are very supportive and accommodating, a real sense of community. The food is of a high standard, lots of variety. My father is well cared for and happy.
My mother was in Hurstwood View for nearly four years until her death in July. She was very happy there and was treated with love, care, respect and patience. Her health deteriorated in the last few months whereby she needed extra help. This was given without complaint at any time of the day or night. The staff all treated the family with great compassion when she died.
Thank you for your kind words, it was a pleasure to take of your Mother.
Very welcoming to visitors. Attentive staff. Happy environment. A comfortable and pleasant home.
It is hard to fault Hurstwood View who have offered a consistently high standard of care to my mother for the duration of her time there. They managed her final days with dignity and respect and looked after us all as a family during a difficult time. The nursing and health care assistants without exception were wonderful and feel like members of our extended family while retaining their professional boundaries. The touches we most appreciated were little things like offering a glass of sherry before lunch, beautiful homemade cakes, wide ranging activities and a truly homely atmosphere.
Every effort was made to settle him and he is very happy there.
All the staff have been very kind and helpful, the care he receives could not be better.
The family visit very regularly and are always welcomed.
One criticism - very sorry the memory boxes have been removed from bedroom doors, but this is minor in light of the care that is given.
We were anxious when we left my mother-in-law for respite care in the home as she was quite reluctant to stay. The Manager and her team quickly made my mother-in-law their priority, attending to her needs and at the same time, they reassured myself and my husband that she is in safe hands. The staff are always smiling and can not do enough to help. The home is in a beautiful location and each room has a lovely view of the surrounding fields. The home is clean and it really does feel like a home from home.
We were very impressed how the Home Manager assessed my mother-in-law's needs and the support she would need when she returned home. After visiting my mother-in-law, we were so happy to see her smiling and engaging with the other residents. Her hair had been washed and set. Without any hesitation, if my mother-in-law needs a home in the future we will use Hurstwood. They have respected my mother-in-law's dignity at all times.
Thank you to the Home Manager and Barchester they are a credit to the industry.
Thank you Tina for your feedback, it is always good to hear the positives in the service we have provided. Your Mother-in-Law would be welcome to comer back to us anytime in the future including for a coffee and cake visit.
The standard of care is extremely good and the staff are very caring and soon got to know my mother's likes and dislikes which is evident with their interaction with her. She is treated with utmost dignity and respect.
The food is excellent and the facilities are very good, bright and airy. The café area downstairs is a great place to sit and have coffee and cake and chat with residents, staff and other relatives. The gardens are now well kept and very pleasant.
Except for the odd occasion when they are overstretched, management and staff will make themselves available to discuss my mother's care and any concerns or issues.
Mum has been extremely well looked after and I firmly believe she wouldn't have still been with us were it not for the care and attention she receives.
Thank you Richard, it is a pleasure to care for your Mum and to see your family come to the service.
This is a very pleasant care home in a well-landscaped setting. The atmosphere is informal, yet smart. Access and ergonomics are good. Staff appear calm and capable and are welcoming and supportive. The fees are expensive.
Thank you for your feedback Tim and taking the time to review the home.
I would have liked to have had the opportunity to talk on a formal and regular basis with a member of staff to specifically review my mother's care, perhaps every 3 months. On a weekly regular visit, there was far too often no one available to talk to in any depth. Communication is vital and for relatives, it is also empowering.
Thank you, Mara, for your positive feedback and the points you have made will be taken into consideration.
My brother has been extremely happy since entering Barchester Hurstwood View Care Home 22 months ago. The care and consideration of the staff are first class, always kind and sympathetic and mindful of his needs. His physical health has deteriorated, no doubt because of his advancing age, but his mental status remains the same as when he entered the home, for which we are thankful. The laundry is a problem, lost items etc. But I understand this is the same problem throughout care homes.
Thank you both very much for your feedback and it is a pleasure to look after your brother.
I have been so impressed by the staff, facilities, activities and value for money of this care home. My friend has been there for a while and is actually happy and really settled. I would recommend to anyone.
Thank you for your support in reviewing the home.
However, I am not sure that his mental health and the need for companionship is met. There have been several changes in staff and I am not sure that the ratios are good enough for the care of people with dementia who require time with caregivers to talk. He is not taken out or taken into the garden which is what we discussed when we first chose the home. Many of the staff are pleasant and do genuinely seem to care but they are always in a rush and have so little time.
Thank you very much for your review for the service, please let me reassure you that we are taking the required actions to address your concerns.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (211) & Events (8)
- 10 Sep 2026
t’s World First Aid Day on Saturday, and we’ve been getting in preparation, practising our skills in the Cafe this afternoon. ?? Our Clinical Lead, Akhil, held a really informative...
- 09 Sep 2026
A huge thank you to everyone who joined us for our Meet the Manager evening last night! ?? It was a wonderful opportunity for residents, families and guests to meet...
- 09 Sep 2026
We understand that coming to stay in a new home, even for a short time, can feel a little daunting. That’s why we take the time to make sure each...
- 17 Sep 2026Organiser: Barchester Hurstwood View
- 25 Sep 2026Organiser: Barchester Hurstwood View
- 15 Oct 2026Organiser: Barchester Hurstwood View
Awards / Recognitions (68)
- 07 Sep 2026Recipient: Barchester Hurstwood View
- 28 Aug 2026Recipient: Barchester Hurstwood View
- 18 Aug 2026Recipient: Barchester Hurstwood View
Accreditations
There are no accreditations posted yet for Barchester Hurstwood View.
Meet the Team (24)

Hi, my name is Esther, and I am the General Manager here at Hurstwood View.
Caring for others has always been at the heart of who I am. It inspired me to pursue a career in nursing over a decade ago, and my journey has taken me through India, Nigeria, and now England, where Uckfield has become home.
I joined Hurstwood View as Deputy Manager and am honoured to now serve as General Manager. It is a privilege to lead such a dedicated team, providing compassionate, person-centred care in a warm and welcoming environment where residents and their families feel like part of our extended family.
My door is always open, and you will always be greeted with a smile. Whether you are considering care for a loved one or simply want to learn more about us, we would be delighted to welcome you for a cup of tea/coffee and a slice of our homemade cake

Hi, my name is Cathryn, and I joined the team at Hurstwood View in August 2017 as the Administrator.
I have worked in care home administration since 2002 and have since gained an NVQ Level 3 in Business Administration.
My role includes managing the financial systems in the home, HR, enquiry management and working closely with the General Manager. My favourite part of the role is interacting with residents and their families.

Hi, My name is Akhil and I am the Clinical Lead here at Hurstwood View. I work on our nursing floor and ensure all residents receive the best care and support from myself and the team.

Hello, my name is Ellie, and I am proud to be a Care Practitioner at Hurstwood View.
I joined the setting in January 2024 as a Care Assistant from a background of supporting adults with learning disabilities. I quickly progressed with the support of the home to Senior Care Assistant. Whilst my role was fulfilling, I have a love for learning and progression which has been recognised and supported by the leadership of the home. I now proudly hold the position of Care Practitioner.
I feel I am a valued member of the team, work closely with my colleagues and have recently been appointed as Speak Up Champion and Dementia Champion; this opportunity will enable me, moving forward, to deepen my knowledge and offer outstanding care to the residents.
I am diligent and rigorous in the care that I give our residents and believe that through my practice they are treated with dignity and respect at all times. I maintain positive and respectful relationships with families and other healthcare professionals and deem this as fundamental in the experiences that residents receive at Barchester.
Outside of my working role, I thoroughly enjoy spending time at the farm with my partner, camping, country music, walking my dog and spending time with our families!

With a strong background in Marketing, events, and community engagement - Activities is a great fit for me! I love arranging events and making a difference to our residents’ day. I’ve never danced so much since working here, no day is ever the same, and we really do have so much fun!

Hi. My name is Karen, and I am the Head Chef here at Hurstwood View.
I have been working in the catering industry since I was 17 years old and have been working at Hurstwood View since it opened in 2012. I simply adore cooking and love to experiment with various flavours. I love my job at Hurstwood View and it’s a privilege to meet and work with so many different people. But what I love most is when people tell me they enjoy my food!
Being Scottish I am very fond of traditional Scottish dishes which when I am cooking, love to add a different twist. I am very fortunate to live in East Sussex with my husband and daughter. Sussex is a beautiful country with many interesting and historical places to visit. I love my job at Hurstwood View and in particular it's a privilege to meet and work with so many interesting residents. But what I love most is when people tell me they enjoy my food!

Hi, I am Wayne, the Senior Maintenance Manager.
I started with the company back in 2015. I am enjoying my role; there is always lots to do and no day is the same.
I also support our local maintenance managers with any help and advice they might need.

I have worked for Hurstwood View for 2yrs.
I enjoy being front of desk greeting the residents and families that join us here at Hurstwood View. I love being part of a friendly and devoted team of dedicated work colleagues.

My name is Lisa and I’m an Activities Coordinator here at Hurstwood View. I joined the team towards the end of 2021.
A hairdresser and barber by trade, during lockdown I decided to make a career change.
I love working with our residents making a difference to their daily routine. In Activities, no day is ever the same, it really is such a varied role, which I really enjoy.

My name is Cat and I have worked at Hurstwood View since 2019.
I have tried my hand at many departments including Housekeeping, kitchen and Caring until I progressed to head of housekeeping in 2021. I take much pride in my job and I always ensure my work is completed to a high standard. I always ensure our residents have a clean, comfortable, and happy environment to live in. The most important part of my job role is ensuring I keep the home as homely as possible to help the residents to feel at home.
I love working with my colleagues from all departments as I feel we are a great team with a loving and caring atmosphere to be proud of.

Hi, my name is Zoe, and I have worked at Hurstwood View since 2013.
I started my career in the kitchen department, then changed into a care assistant role. I have gradually worked my way up, and I am now the head of unit for Memory Lane. I love working on Memory Lane and supporting our residents who are living with dementia. In my role, I take responsibility for ensuring that all our residents' needs are met in the most suitable way for them. We take pride in person-centred care, and we value each resident's differences. I always ensure that the staff working within the Memory Lane community are up to date with any recent changes, and I also ensure that relatives are kept up to date with their loved ones' ever-changing needs.
At Hurstwood View, we have a great team ethic, and the staff feel more like a big family rather than colleagues.

My Name is Lorraine, and I am a Hostess working at Hurstwood view.
My job involves serving breakfast to the residents and setting the tables ready for their meals. I really enjoy my job and love having a morning catch up with the residents.

My name is Paige, and I am a Care Assistant at Hurstwood View. I have been working at Hurstwood View since 2018.
I really enjoy supporting our residents to live a happy and fulfilled life, you will often find me singing, joking and laughing a lot. Hurstwood View has such a friendly atmosphere and the staff are very good at making light in difficult situations. I can mostly be found with the Karaoke machine singing into the microphone in a room full of residents.

Hi, My name is Katrina and I am a Care Assistant at Hurstwood View.
I work mostly within the Memory Lane community at Hurstwood View and I love supporting the residents who are living with Dementia
I have recently completed my medication training and I am in the process of completing my NVQ level 3. One of my favourite things about working at Hurstwood View is the progression opportunities that are available.

Hi, my name is Adam and I work at Hurstwood View as a care Assistant. I have worked at Hurstwood View since January 2023.
I really enjoy my job and love being able to support the residents with their individual needs. At Hurstwood View the support network is fantastic and we are very lucky to have such supportive management who always go out of their way to ensure all the residents are cared for in the best way possible.

My name is Becky and I have worked at Hurstwood View since 2014.
I work as a Care Assistant and support the residents with all of their day-to-day needs. I love getting to know the residents and ensuring that they have the best quality of life possible.
At Hurstwood View we are all like one big family and we have a whole home approach for everything.

Hi, my name is Georgie and I work at Hurstwood View as a Care Assistant. I have worked at Hurstwood View since 2014.
I really enjoy working in the care home and knowing that I have made a difference in the resident's lives. We all spend a lot of time getting to know the residents on a personal basis so that we can support them in the best way possible.

My name is Saina, and I am a night Care Assistant here at Hurstwood View. I have been working at Hurstwood View since February 2023.
I really enjoy working here, we have great management and awesome team support. I love supporting residents with their daily needs and helping them to settle for the night.

My name is Raj, and I am a Night Care Assistant here at Hurstwood View.
I am very passionate about my role and I like to support my residents to live a fulfilled life. I have been at Hurstwood View since 2021 and I really enjoy working with my amazing, organised team.
We have the most amazing and supportive management; it really is a pleasure to work at Hurstwood View.

Hi, my name is Taisir and I am a care Assistant here at Hurstwood View working nightshifts.
I love working with such an incredible team within a great atmosphere, During the night my team and I will be present to ensure the residents are taken care of and have everything they need.

My name is Ugo and I am a Night Care Assistant here at Hurstwood View.
In my job role I make sure my residents are taken care of with all aspects of their needs. I love what I do as a care assistant as it gives me an opportunity to serve humanity.
One of my favourite things about Hurstwood View is the awesome management team and the hardworking colleagues.

I am Sathish and I have worked at Hurstwood View since December 2022. I am working as a night care assistant.
I started my job without any experience in this field. As the days went by, I began to realise the magnificence of this work I was seeing. I thank God that I have been given the opportunity to help people with their daily life. I am proud to think that by doing this work I am laying up my treasure not on earth but in the kingdom of heaven. I try every day to make myself more experienced for this job and do it wholeheartedly.

My name is Carmen and I have worked at Hurstwood View for a few Years now.
I first joined as a Care Assistant but have recently changed over to the Kitchen department and I am now working as a Kitchen Assistant.
I really enjoy my job working alongside the Chefs and supporting the residents with their different needs and preferences.

Hi, My name is Faye and I am one of the Housekeeping assistants working at Hurstwood View.
My role includes keeping the home clean and well maintained and keeping the laundry up to date, I love my job and especially enjoy having the interaction with the residents.
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