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There is much for residents to enjoy within the home, which supports an active lifestyle and personal interests, without compromising on the quality of healthcare available.
Four lounges enable residents to socialise or enjoy flat screen TV, while bedrooms offer a choice of colour schemes and are en-suite.
Care Provided by St James Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact St James Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Tracey Oliver(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2012
- Number of floors: 2
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (58)
St James Court Care Home Reviews (86)
St James Court Care Home has a Review Score of 10 (9.964) out of 10, based on 35 reviews in the last 2 years.
Over all time St James Court Care Home has 86 reviews.
Both my parents moved to St James Court just over two years ago. All the staff, from cleaner, kitchen to carers have been absolutely amazing with my parents when my dad was on end of life care we could not ask for any more from the staff. Nothing was too much. My mum still lives at St James and as a family, we have had a lot of support from the staff who are like our second family. My only worry is that at the minute the world is going through this terrible virus, coronavirus, which obviously means we cannot see our parents at the minute, which we completely understand and staff are so busy they cannot always answer the phone. I think if it was possible during this terrible time, if we could have a closed social media for family and residents, so we could see how our parents are and we can also send messages that can be passed on to them, as this is very difficult for everyone at this time.
The rooms are spacious and clean also en-suite, service users can have their own posessions to make then feel at home. Activities are provided every day and service users are encouraged to join in. The food is excellent and well balanced. I have visited when tea was served and a choice of food was offered and brought to the room it was well presented and tempting. Visitors can also make a drink for themselves if they wish. I have found the staff, caring, professional and helpful. I would stay there myself.
The home is of an excellent standard above others we have been to. The staff are very caring and helpful. The rooms are kept clean at all times. Meals are varied and very well balanced. They put some activities on each day in the mornings and afternoons to keep residents alert and involved.
My father-in-law came into St James care home for two weeks respite. The management and staff looked well after him. Problems were solved swiftly by management and staff. They all looked after us when we visited him.
Beautiful, very well fed and looked after. Always someone to talk to. Hairdressing facility is good.
My father moved to St James Court five years ago when he felt he needed security and help in his later years as a sole dependent carer for 15 years for my parents St James Court staff supported me when I had no help from social services and provided my father with a secure, friendly family environment a home from home. In his final battle with Alzheimer's full medical facility were initiated in a compassionate and dignified way.
My mum came into St James on 3 May 2019. From walking into the home I felt the pressure from caring for my mum was taken away from me. The care the carers gave my mum was out of this world, even to the day she passed away, the staff were very dignified, so thank you from the bottom of my heart.
It is more just a warm feeling about the place.
My husbands level of care was very good while he was in for respite. His room was really nice and the home overall was excellent. My husband enjoyed his short respite stay. I would use St James again in the future.
As his dementia and physical condition deteriorated they were able to continue to meet his needs which was important to us as a family given it was now his permanent home.
The staff were kind and cared for him with respect and dignity. They worked as a team which showed through in the small things they said and did without knowing so.
The environment has improved with the sections of the home being opened up and accessible, giving more light and feeling of space which has a positive benefit to residents in terms of visibility.
In my fathers last days of life, the care was very well coordinated and exceptional.
St James has literally been a lifeline to Mum and the family. We needed to find a residential care home that would support Mum and provide an enabling environment to help her regain aspects of her health after a difficult period. The quality of care, the outstanding cleanliness and the personal dignity afforded to Mum are the key factors. The staff are cheerful, friendly, professional yet relaxed. Clearly procedures and protocols are in place but Mum is not having her care 'administered' it is a much more personal and individual experience. Her room meets all her needs, a real home from home. She uses the social areas for meeting her visitors and makes the most of the nice weather by sitting outside when she can.
Thank you for your kind comments, I will ensure that all staff are made aware of them.
I think the care home is at a good standard and majority of staff are to a good standard and make you feel welcome. However, there is a certain few not to standard including one senior which I think they lack on knowledge of the residents and they don't perform to standards they should. Secondly activities. I think they used to be better but there is less choice now and I prefer it when family members could go through activities and choose what heir family member does. Sometimes you have to keep reminding staff to do certain things with the resident like the hair salon. Overall, I am happy with the care home, just some things have got worse but others have improved.
We have recently employed a new activities coordinator with our residents reporting that the home's activities have improved. With activities being undertaken by all of the home's residents. We have received several very favourable comments about the quality of the care team and the high quality of...
The care provided at St James Court for my mum has been very good. All the staff are friendly, helpful and dedicated to looking after the elderly.
My aunt received excellent care in the two years she spent in this care home until her death aged 98 in September 2017. The staff always treated her with respect and made sure she was clean and comfortable. In particular, I would like to commend the senior carer who clearly had an emotional connection with my aunt and did everything in her power to ensure her death was as peaceful as possible and the night care who spent as much time as possible in my aunt's room on the night of her death to ensure that she did not spend her final hours alone.
I would like to compliment the staff at St James for the care and support they provide for my mum. I have noticed on my visits there that all residents are taken notice of and interacted with in such a natural and caring way. I have been in other care homes where residents are treated like things rather than people. They take time to talk, laugh, sing and care for people.
When first admitted, Macmillan and the nurse on duty met with me to discuss my grandad's requirements and to ask what kind of involvement I would like in his care. The staff not only cared for my grandad but took great care of my family and I also.
The level of care received was of the highest standard, my grandad was treated like the gentleman he was right up until his last days.
I can't thank the staff enough xx
Overall St James Court has a very pleasant atmosphere, but just needs a little tweaking in certain areas which reflects in the tick box answers below.
Thank you for your review. Comments made are appreciated and we would like the opportunity to discuss the 'tweakings' with you in person so we can ensure our residents are receiving the highest standard of service at all times.
Since residing at St James Court for end of life care4 my mother was always treated with the utmost kindness care and respect. Her dignity was always of the utmost importance to the staff and they bought out her dry sense of humour. Their love and respect for my mum was always evident and I shall be forever grateful for the excellent care she received. Living some 200 miles from Bromley I always felt peace of mind when leaving mum in such kind and capable hands.
I was the main carer for my cousin until she became resident at St James Court. I continued to visit twice every day at lunch break and early evening to late evening. My cousin was always treated with kindness care and respect. I got to know all staff from the manager to carers, nurses, cleaners and kitchen staff very well and became a very familiar face at the home. All the staff are 100% committed to the work they perform, always caring and friendly manner. They treated my cousin with warmth, humour and dignity and I am grateful for the care she received. I shall miss them all very much.
Every aspect of the home was constant, from the caring to the cleaning. Well done St James Court, well done to the manager, you have a fantastic team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for St James Court Care Home.
There are no upcoming events for St James Court Care Home.
Awards / Recognitions (6)
- 31 Jan 2024Recipient: St James Court Care Home
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Crown Care
Accreditations
There are no accreditations posted yet for St James Court Care Home.
Meet the Team (2)

Tracey has been a dedicated Home Manager at St James Court Care Home since 2023. Tracey has worked at St James Court since 2019 in various roles. Tracey has a passion for ensuring quality care and a nurturing environment. She oversees the daily operations of the care home, ensuring that all residents receive the highest standard of care.
Tracey's commitment to fostering a compassionate and supportive atmosphere has made her an invaluable leader and a trusted advocate for both staff and residents. Her background in healthcare and her empathetic approach have consistently contributed to the well-being and happiness of everyone in the care home.

Kelly is the Deputy Manager at St James Court Care Home. She has worked at St James Court Care Home since 2015 and became the Deputy Manager in 2023. Kelly's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team. Kelly's constant focus is on promoting residents' well-being and happiness. Kelly is very supportive of the staffing team and goes above and beyond to lead them to maintain high standards within the home.
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