Pemberley House Care Home, Basingstoke, Hampshire
Pemberley House Care Home, Basingstoke, Hampshire
Pemberley House Care Home, Basingstoke, Hampshire

Pemberley House Care Home in Basingstoke was taken over by Avery Healthcare in the spring of 2017.

Avery has worked hard to bring the home up to the exacting standards of their other care homes, introducing daily activities and excursions and raising the standard of the dining experience to that of a high-class restaurant.

Group: Avery Healthcare Group

Person in charge: Janet Varndell (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Pemberley House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 01 Feb 2018

1 x Residential 1 x Dementia Residential 1 x Dementia Nursing 2 x Nursing

Reviews

8.1 Pemberley House Care Home has a Review Score of 8.1 (8.093)

The Review Score of 8.1 (maximum of 10) for Pemberley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Pemberley House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.065 for Pemberley House Care Home is calculated as follows: ( (68 Excellents x 5) + (55 Goods x 4) + (33 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 168 Ratings = 4.065

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.028 Points relating to the number of positive Reviews for Pemberley House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14.4 Target = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pemberley House Care Home?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Pemberley House Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Resident / Service User
    2
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My father has been a resident for six weeks. Obviously, it took staff a while to get to know how his dementia affects him, but until then they made sure to consult with us all the time. A thorough care plan was written on arrival. Dad's wishes have always been taken into account and staff are very friendly and welcoming and accommodating. I would absolutely recommend this home. Dad is calmer, happier and healthier. As a family we know he is being well looked after and is safe and happy.

This is the best decision we made and I'm really glad we chose here.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad moved here in July - he is well looked after by all staff; nursing, housekeeping, activities and catering. All friendly and nothing seems to be too much trouble. Dad has dementia and is already looking better and much calmer. Other family equally impressed.

How likely would you be to recommend Pemberley House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We were very apprehensive as to how the move from another care home would affect mum. We need not have been concerned as, because of the excellent care and attention she has received, she has quickly settled and accepted her new home. She is relaxed and much happier than she has been in a long time. She loves joining in with all the activities and is pleased to have made new friends. We now feel that mum's needs are being met and her quality of life has improved. It has been great to share so many laughs with mum since she has moved to Pemberley.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Life at Pemberley is very comfortable - good personal care and nursing requirements are met. The food is excellent, with a good variety of menus but I would prefer the supper time to be a bit later. I have noticed a change lately in the atmosphere and attitude of the staff, and it all seems much friendlier.

There are now more activities and I join in those which particularly appeal to me. My accommodation is excellent, especially the wet room and I am very comfortable there. I have recently purchased an electric wheelchair, which fits perfectly into my room, and has given me back a great deal of independence.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Pemberley House Care Home responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team

The main problem is that there are too few regular carers. Even if there are four on duty there are at least three residents that need assistance from two or three carers. When this happens those needing toileting or a drink just have to wait until someone becomes available. There is usually a relative willing to make tea etc. This is not a criticism of the carers, most of whom are exceptional. The residents are rarely taken out in the minibus. My husband has been out only four times in the two years he's been there. All staff friendly and welcoming.

How likely would you be to recommend Pemberley House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

UK Marketing, Marketing Assistant at Pemberley House Care Home responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families life's so will be reporting your feedback to the rest of the team so that your concerns can be addressed.
The Gracewell of Basingstoke Team

Staff are very accommodating although some are a little inexperienced. The home as a whole needs more structure and consistent management. Residents need more stimulation and contact to avoid loneliness.

How likely would you be to recommend Pemberley House Care Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Pemberley House Care Home responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team

Too many changes of management. Too many agency staff - improving at present. Not enough mental/physical stimulation due to insufficient staff. Not enough regular staff on units - moved too often so no consistency for residents. Care staff very caring and gentle, often don't have time for one to one with residents. Hospitality staff in short supply.

How likely would you be to recommend Pemberley House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

I've had lots of problems with this home in 2016.
But with the temporary management it has changed for the better and I feel more confident they will provide the right care for my mother.

You couldn't get better carers and nurses at Gracewell...

How likely would you be to recommend Pemberley House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Pemberley House Care Home responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team

Mother has been in the care home with dementia since May 2014. In the first 2 months her wedding ring went missing, never took it off in over forty years!! Since then things have improved, I think this is down to support agency workers, full time carers are good and trust them. Have complained about the toilet not being cleaned, this has improved. Seem understaffed to me. Main complaint is attitude of agency workers, different every time I visit. From £4,800 per month I expect more. Saying this mum seems happy but she has dementia!!!

How likely would you be to recommend Pemberley House Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Heather, Marketing Assistant at Pemberley House Care Home responded to this review on 28 Oct 2016:

Thank you for taking the time to review Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Gracewell of Basingstoke Team

A wonderful place to live, great care is taken with everything that is done for me. I am an elderly lady who is not safe to live at home alone. I am 92 years of age and I cannot express my feelings, although rather expensive it has let me be free and safe. My family live quite near and its gives them peace of mind having found this place.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely, friendly, caring staff. Knowledgeable about mother's condition. Sensitive to her needs and character. Very clean and nicely decorated. Excellent food, plenty of it. A calm, clean and very friendly environment.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The staff really showed my dad the care and attention that I wanted for him, cleaning and his personal hygiene levels were excellent.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Smart and up to date building. My sister has a large room (en suite) and has been encouraged to personalise it. The staff are very friendly and loving and there is a nice range of activities. I feel that her social and emotional needs are met. Unfortunately consistency of care is poor, with too many agency staff or staff moved from floor to floor and therefore not aware of individual needs. Staff seem poorly trained in dementia care. Good practice at management level but poor interaction and awareness from general care.

How likely would you be to recommend Pemberley House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Compared to previous care homes Gracewell of Basingstoke has top marks. The facilities are excellent and the staff work very hard and show that they care. The only criticism is lack of staff sometimes but they are actively recruiting. A quiet room would be a benefit.

How likely would you be to recommend Pemberley House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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