Pemberley House Care Home - Avery Healthcare

Grove Road, Basingstoke RG21 3HL
Review Us
9.9 91 Reviews
  • Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.

Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.

Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.

Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped with en-suite wet rooms, a TV, and telephone points. Each floor of the Basingstoke care home has its own intimate lounge and dining room. The ground floor café is a popular spot for those who enjoy coffee meet-ups and slices of cake. Additionally, the home boasts its own hair salon.

Their dedicated Facebook page is regularly updated to stay informed about Pemberley House activities. Alternatively, contact the Home Manager for home viewings.

Show Pemberley House Care Home - Avery Healthcare on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1698
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1598
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Pemberley House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Erika Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (72)

Pemberley House Care Home - Avery Healthcare Reviews (91)

Total of 91, showing 1-20
9.9

Pemberley House Care Home - Avery Healthcare has a Review Score of 9.9 (9.866) out of 10, based on 20 reviews in the last 2 years. Over all time Pemberley House Care Home - Avery Healthcare has 91 reviews.

Overall Experience

  • 59
  • 25
  • 6
  • 1
  • 0

Date Published

91
5
10
20
71

Review from T P (Son-in-law of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Pemberley House showed my mother-in-law such an extremely high level of compassion and caring following the death of her husband at the end of May 2024, I can only express my deepest appreciation, thanks and praise to each and every one. It is always a real pleasure to visit Pemberley
House and a genuine happy and friendly reception is guaranteed from all involved. I have tried to find a fault without success!

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear TP Thank you for your heartfelt review, It is a privilege to be able to support your mother in law, we are so pleased to share in the wonderful memories she has of her beloved husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine F (Daughter of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first surprise was the competitive rates. All staff are pleasant and helpful. The whole place is clean and smells nice. The room was very homely, cosy. Security keypads on doors are a good thing to keep any wandering residents safe. A motion sensor for any falls etc in the night is very good.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear ElaineThank you so much for your review. We are really pleased to hear your lovely comments, it is a privilege to care for your father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to applaud all the wonderful, hard working staff of Pemberley House Care Home in Basingstoke, Hampshire.
Every person from the excellent Management, the lovely Reception, the lovely hardworking Carers, the enthusiastic Activities Staff, the very talented Chefs and all the hardworking Kitchen
Staff, the very efficient Housekeeping, Maintenance, Drivers, Laundry, everyone works very hard.
They are diligent and caring towards everyone.
The food is excellent, well prepared and very delicious ! Compliments to the wonderful Chefs.
And all the Kitchen Staff for all their hard work.
It is much appreciated.
They cater for individual tastes, nothing is too much trouble.
Thank you again to everyone at Pemberley House Care Home.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear J A, Thank you for your excellent review, we are so pleased to hear your wonderful comments, the management will get to share your review with all members of our team, it means a lot.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nikki W (Daughter of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently needed to find a nursing home for our mum. When visiting Pemberley House we were reassured of the care and kindness that would be shown to all residents. The home is beautifully equipped and has a real home from home feel. Mum moved into the home in May 2025 and she has been shown nothing
but kindness. The staff are interested in her and what she likes even if she is unable to express it herself. We are really pleased we made the decision for mum to live at Pemberley House they treat her with such dignity. The kindness of the staff have made a difficult decision easier. It is lovely knowing our mum is in such good hands. Thank you.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear Nicola, It is a real pleasure to care for your mother, with her beautiful natural smile and demeanour it was so easy for her to make friends with all the care staff and our residents. She enjoys all the live entertainment we put on. Thank you for your lovely review, it will be shared with all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Husband of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident since May 2024. She is well looked after and seems to be happy and content, the staff at all levels are very friendly. The home is a delight to visit I go twice a week. The home is well looked after.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

We are so pleased to hear your lovely comments, this means a lot to all our staff and will be passed on, your wife is a delight and pleasure to care for and has a lovely smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum has only been a resident for a short time at Pemberley. She moved in this October. We have felt nothing but supported and guided through the whole process of moving Mum into Pemberley.
From the first time that my husband and I visited on my mum's behalf, the care services manager and
all of the rest of the staff made us very welcome and were able to answer professionally and sensitively any queries and questions that we had.
The whole team in Pemberley were meticulous with the paperwork noting Mum's needs and her preferences from her health records, to the way in which she likes to live, her interests and what makes her happy.
All of this has helped Mum to move into her beautiful room seamlessly, and daily, we are so grateful to the amazing staff who go above and beyond to make sure that Mum is not only happy and comfortable but thriving in her new home. The level of care and love and attention Mum continues to receive is something we are extremely thankful for.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Your Mum is such an amazing lady and what an absolute privilege to be able to be part of her life. Our staff and residents make Pemberley such a beautiful place to live and the genuine care we have for our residents and staff is evident. Thank you for your lovely words about Pemberley. As you know, we are always here to help and support. Welcome to the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been a resident for a short time at Pemberley House, but she has settled in very well and is happy and content. The staff are so kind and caring, Mum loves them all. I live in Coventry, so I'm unable to visit as much as I'd like, but I'm really impressed with what I've seen. My sister
visits Mum very regularly and speaks really highly of them. Keep up the fantastic work you do, it's much appreciated.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review of the care and our amazing team, here at Pemberley. We pride ourselves on a welcoming, friendly and family-feel environment with professional, quality care standards. We appreciate your kind words. I will pass this on to all the team for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pemberley House has proved a good choice. Rooms, cleanliness, food, and care are excellent. Activities are provided weekly and the carer and organiser of these are very good and committed, she makes sure residents are enjoying experiences and ensures everyone is involved.
Management is helpful and
personable.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your amazing review of Pemberley. What a lovely man your father is and a privilege to be able to care for him. We love our activities at Pemberley and make sure all our residents engage with them, when able to. From trips out in our minibus to events such as our Summer Fete, we are proud to support the on-going well-being of our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vincent A (Relative of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The customer service manager and her team supported my mum and I to celebrate her granddaughter's wedding via video link. They decorated the main lounge and made available cakes and beverages to create a fun and festive atmosphere for Mum and the other residents, who all sat around the TV watching the
ceremony. So very heartwarming to hear the others talk and reflect about their own wedding experiences from years bygone. The staff are a credit to the service and it's reflected in their commitment, sensitivity and compassion. Thank you for making it such a memorable day for all.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

What an amazing afternoon for us all! Thank you so much for the privilege to share this with us at Pemberley. Such a magical time for your mother, who enjoyed the live streaming so much. Your mother and family are such a joy to have at Pemberley. Thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa N (Daughter-in-law of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care provided by Pemberley House Care Home since my father-in-law took up residence in June 2022. The staff and carers are all very polite, helpful and caring. There is a very good, happy atmosphere in the home with many activities arranged for the residents taking
into account their various care needs. My father-in-law enjoys the food which has really improved over the last six months, having taken on a new chef. There are regular resident meetings where residents can raise any concerns or make requests. Also regular relatives meetings. Any health issues have been dealt with in a timely manner and the carers check on my father-in-law every hour throughout the day and night. Everyone, from the care home manager, customer service manager, reception staff, carers, to housekeeping and maintenance, are all very welcoming, polite and cheerful. They all do an amazing job.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your review of Pemberley House. We really do pride ourselves in having a friendly atmosphere. Your Father-in-Law is our resident ambassador and does fantastic work in the home, welcoming new residents and being a "voice" for residents at meetings. He has recently participated in the new Head Chef and Sous Chef interviews by tasting the food. Thank you so much for your review and I will pass on your kind words to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Pemberley for the past 5 years. The level of care and support he receives from all the staff is just wonderful. The management team are very approachable and are always willing to listen to feedback and quickly resolve any issues that may arise.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

We are so proud of the care and support we provide to residents and their families. Your father has been with us a long time and we have loved caring for him during that time. Thank you for taking the time to write us this review and showing what a caring and approachable home Pemberley is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, full of fantastic carers and nurses. Dad is well looked after, thank you. All the staff are very helpful and kind at Pemberley House.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

We are so happy you are pleased with our fantastic home. Pemberley is a welcoming, friendly place and it's a privilege to care for your father. Our nurses, carers and all the other staff take such pride in making Pemberley a great home for our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Relative of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lot of discussions, we decided that we have to have more care for Nan/Mum. She has mixed dementia and requires assistance with self-care. It has been a really rocky road, but the whole team have been incredible. They are incredibly supportive of us, as a family, with a shoulder to cry on or
an ear to listen to. You can see how much the whole team really care for Nan/Mum, and how much they want to provide a gold standard of care for all the residents. Nothing is too much for them, and we are very grateful for all their support.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your amazing review of our beautiful home. Genuinely, we pride ourselves on the caring atmosphere of Pemberley. So many of us have been here for 8 years and more and our teamwork is fantastic. I will pass your kind words on to the team. We are so happy to care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roslyn S (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the care is good.
Communication sometimes is not as good as it could be which can result in issues arising.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review of Pemberley House. We are proud to be caring, supportive, honest, respectful and accountable and we have taken your individual concerns regarding communication on board. We are so happy to care for your mother in our beautiful home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with a comfortable homely feel. The staff and management are very accommodating. Nothing too much trouble.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review. We pride ourselves on providing a homely ambience at Pemberley. We are blessed with a dedicated team that is friendly, knowledgeable, caring and approachable at all times. I will pass your kind words on to the team. What a privilege for us, to care for your husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fay C (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Pemberley House early December 2023, the staff have been amazing, professional and so caring. They have helped and supported me through my dad's move into the home. They go the extra mile. The staff are always so friendly and happy to help. They always find the time to listen to you.
My dad is the happiest he has been in a long time and is always saying the staff are great and he is happy that he is at Pemberley.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review of Pemberley and the staff. I will pass your kind words on to the care staff. We do pride ourselves on a friendly and welcoming environment to all residents, relatives and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry A (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was totally blown away by the serenity and friendliness of Pemberley House. It was inviting and gave you an aura of being in a safe and secure place. Each door opened led you to an “Aladdin’s Cave” filled with happiness oozing from all those who lived and worked there. This was where I wanted my 93-year-old
mother to end her circle of life. Indeed I would want to make my reservation now to confirm my place here for when I need it. Mum has been so settled here despite being a challenge to those who have been caring for her. The team caring for her have delivered her care with patience and professionalism worthy of recognition. The mantra to acknowledge each resident as an individual has clearly demonstrated the core values of what is Pemberley House. I am a practising registered nurse myself and I am coming up to my 49th year on the Register. I salute the services you are delivering to those who are vulnerable and totally dependent on you. Respect.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your amazing 5 star review of Pemberley House. We are truly privileged to care for your mother and love that your family are so involved with us as a care home. Our person-centred care is paramount for resident's well-being and care and we are proud we deliver this. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Nephew of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my uncle recently at Pemberley, I am so pleased he now lives there. I was greeted warmly, at reception and shown to my uncle's room. The room was spacious, clean and bright and he had decorated it with pictures, ornaments and small pieces of furniture. He also had taken many of his books
in with him in his own bookcase. The room had a fabulous en-suite wet room too.
Uncle was enjoying the food and introduced me to some of the carers and residents. He says he's happy to be at Pemberley. Next time I visit, I'm going to bring my dog, as my uncle always enjoyed seeing him. Dogs are allowed to visit!

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your amazing review of the care and services your uncle is enjoying at Pemberley House. As a dedicated care team, we take pride in providing the best care for all our residents. And yes, your dog is more than welcome to visit us at Pemberley!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in his new home at Pemberley for a month. I can't thank everyone enough. I have now got my life back & can be a daughter to my dad, again as well as my dad getting his life back, too. I feel Dad is being loved & looked after by an incredibly, kind & professional team. As soon as my dad
arrived everyone made Dad so welcome. Dad's room is spacious, beautifully decorated, cosy & everything my dad wants, which isn't much to be fair, but what my dad does want is important to him & the team fully understood, respected & accommodated these needs, immediately. Dad now gets up every day, is clean, happy & has all of the lovely food he wants as well as is cosy in his lovely big chair, in his room, whilst watching his TV. Haven't seen Dad look this well in years! Sadly, Dad is no longer one for being overly sociable, however, the team will always ask Dad whether he would like to take part in all the great activities/events that are always available. Thanks for all you do.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Julie, thank you so much for your lovely review regarding your father's admission to the home. It is so good that you are happy with the care and attention to his care needs.
It is important to us that our residents and relatives have a positive moving-in experience at Pemberley. Thank you, again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina J (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Pemberley House. The customer service manager and her team gave us a lot of help with the move and made it as smooth as possible. My mum has settled in nicely and is very comfortable there. Her room is beautifully furnished, the food is delicious, and the staff members
looking after her are patient, kind, friendly and lovely. There are also interesting activities at the home to occupy my mum, and they are run by a great team.
Pemberley House Care Home is an excellent place.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Christina, thank you so much for your amazing review of Pemberley House. We make sure that each and every admission is carefully planned so you, your family and loved ones have the best possible experience.
Your mother has settled well into her new home and enjoys the food and activities she takes part in. It's a pleasure to know your mother and all your family that visit us #onefamily

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Pemberley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Pemberley House Care Home - Avery Healthcare is calculated as follows: ( (207 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pemberley House Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (6)

Andy

Andy Pyman

Job Title: Maintenance Assistant

Joined: 2013

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.


One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.


Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.
Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.

Kaitlin

Kaitlin Cunningham

Job Title: Senior carer

Joined: 2022

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.

Megan

Megan Stevenson

Job Title: Well-being and Activities coordinator

Joined: 2024

Megan is a compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.


Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organises a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.


In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.


Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.

Tracey

Tracey Dyson

Job Title: Carer

Joined: 2019

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.


Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.

Alison

Alison Pollard

Job Title: Home Administrator

Joined: 2025

I joined the team at Pemberley House in January 2025. I have worked in the care industry for over 20 years and have a wealth of knowledge in business administration. I really enjoy working at Pemberley House, it is great to be part of a dedicated team that cares about the families and residents and strives to deliver the best in care.

Pamela

Pamela Sharman

Job Title: Client Liaison Manager

Joined: 2025

I am passionate about my role; it is a great feeling going into work doing something I really enjoy. The network of people you work with is incredible, I have the utmost respect for our valuable team who work so hard looking after our lovely residents. I can't think of a better industry to work in. I really enjoy supporting families in taking those crucial steps to support their loved ones in determining the best level of care in their elder years. At Pemberley House, we work as a team, and not a day goes by when we are not creating lovely, happy memories for our residents.

Frequently Asked Questions about Pemberley House Care Home - Avery Healthcare

What types of Care is Pemberley House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pemberley House Care Home - Avery Healthcare have?

There are 72 Single Rooms.

What are the Facilities & Services at Pemberley House Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pemberley House Care Home - Avery Healthcare to the centre of Basingstoke?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pemberley House Care Home - Avery Healthcare to verify any information. View our terms and conditions. Pemberley House Care Home - Avery Healthcare has an Enhanced Service - more info.