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Pemberley House Care Home - Avery Healthcare

Grove Road, Basingstoke, Hampshire RG21 3HL
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Pemberley House Care Home - Avery Healthcare logo
Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House Care Home - Avery Healthcare, Basingstoke

Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.

Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.

Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.

Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped...  

Care Provided by Pemberley House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,650From £1,750
Nursing CareFrom £1,750From £1,749
Nursing Dementia CareFrom £1,850From £1,850

Contact Pemberley House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Erika Smith (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Pemberley House Care Home - Avery Healthcare Reviews (101)

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9.9

Pemberley House Care Home - Avery Healthcare has a Review Score of 9.9 (9.943) out of 10, based on 22 reviews in the last 2 years. Over all time Pemberley House Care Home - Avery Healthcare has 101 reviews.

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Showing 101 reviews matching selected criteria
Review from Vincent A (Relative of Resident) published on 18 September 2024 Submitted via Website
Overall Experience

The customer service manager and her team supported my mum and I to celebrate her granddaughter's wedding via video link. They decorated the main lounge and made available cakes and beverages to create a fun and festive atmosphere for Mum and the other residents, who all sat around the TV watching the ceremony. So very heartwarming to hear the others talk and reflect about their own wedding experiences from years bygone. The staff are a credit to the service and it's reflected in their commitment, sensitivity and compassion. Thank you for making it such a memorable day for all.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

What an amazing afternoon for us all! Thank you so much for the privilege to share this with us at Pemberley. Such a magical time for your mother, who enjoyed the live streaming so much. Your mother and family are such a joy to have at Pemberley. Thank you for your kind words.

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Review from Lisa N (Daughter-in-law of Resident) published on 4 September 2024 Submitted via Postal Card
Overall Experience

We have been very pleased with the care provided by Pemberley House Care Home since my father-in-law took up residence in June 2022. The staff and carers are all very polite, helpful and caring. There is a very good, happy atmosphere in the home with many activities arranged for the residents taking into account their various care needs. My father-in-law enjoys the food which has really improved over the last six months, having taken on a new chef. There are regular resident meetings where residents can raise any concerns or make requests. Also regular relatives meetings. Any health issues have been dealt with in a timely manner and the carers check on my father-in-law every hour throughout the day and night. Everyone, from the care home manager, customer service manager, reception staff, carers, to housekeeping and maintenance, are all very welcoming, polite and cheerful. They all do an amazing job.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your review of Pemberley House. We really do pride ourselves in having a friendly atmosphere. Your Father-in-Law is our resident ambassador and does fantastic work in the home, welcoming new residents and being a "voice" for residents at meetings. He has recently participated...  

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Review from L R (Daughter of Resident) published on 25 July 2024 Submitted via Website
Overall Experience

My father has been a resident at Pemberley for the past 5 years. The level of care and support he receives from all the staff is just wonderful. The management team are very approachable and are always willing to listen to feedback and quickly resolve any issues that may arise.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

We are so proud of the care and support we provide to residents and their families. Your father has been with us a long time and we have loved caring for him during that time. Thank you for taking the time to write us this review and showing what a caring and approachable home Pemberley is.

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Review from S L (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience

Fantastic home, full of fantastic carers and nurses. Dad is well looked after, thank you. All the staff are very helpful and kind at Pemberley House.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

We are so happy you are pleased with our fantastic home. Pemberley is a welcoming, friendly place and it's a privilege to care for your father. Our nurses, carers and all the other staff take such pride in making Pemberley a great home for our residents.

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Review from K B (Relative of Resident) published on 17 July 2024 Submitted via Postal Card
Overall Experience

After a lot of discussions, we decided that we have to have more care for Nan/Mum. She has mixed dementia and requires assistance with self-care. It has been a really rocky road, but the whole team have been incredible. They are incredibly supportive of us, as a family, with a shoulder to cry on or an ear to listen to. You can see how much the whole team really care for Nan/Mum, and how much they want to provide a gold standard of care for all the residents. Nothing is too much for them, and we are very grateful for all their support.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your amazing review of our beautiful home. Genuinely, we pride ourselves on the caring atmosphere of Pemberley. So many of us have been here for 8 years and more and our teamwork is fantastic. I will pass your kind words on to the team. We are so happy to care for her.

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Review from Roslyn S (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience
Generally the care is good.

Communication sometimes is not as good as it could be which can result in issues arising.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review of Pemberley House. We are proud to be caring, supportive, honest, respectful and accountable and we have taken your individual concerns regarding communication on board. We are so happy to care for your mother in our beautiful home.

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Review from D M (Wife of Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience

A lovely care home with a comfortable homely feel. The staff and management are very accommodating. Nothing too much trouble.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review. We pride ourselves on providing a homely ambience at Pemberley. We are blessed with a dedicated team that is friendly, knowledgeable, caring and approachable at all times. I will pass your kind words on to the team. What a privilege for us, to care for your husband.

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Review from Fay C (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

My dad moved into Pemberley House early December 2023, the staff have been amazing, professional and so caring. They have helped and supported me through my dad's move into the home. They go the extra mile. The staff are always so friendly and happy to help. They always find the time to listen to you. My dad is the happiest he has been in a long time and is always saying the staff are great and he is happy that he is at Pemberley.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review of Pemberley and the staff. I will pass your kind words on to the care staff. We do pride ourselves on a friendly and welcoming environment to all residents, relatives and friends.

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Review from M L (Nephew of Resident) published on 3 January 2024 Submitted via Website
Overall Experience
Having visited my uncle recently at Pemberley, I am so pleased he now lives there. I was greeted warmly, at reception and shown to my uncle's room. The room was spacious, clean and bright and he had decorated it with pictures, ornaments and small pieces of furniture. He also had taken many of his books in with him in his own bookcase. The room had a fabulous en-suite wet room too.

Uncle was enjoying the food and introduced me to some of the carers and residents. He says he's happy to be at Pemberley. Next time I visit, I'm going to bring my dog, as my uncle always enjoyed seeing him. Dogs are allowed to visit!

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your amazing review of the care and services your uncle is enjoying at Pemberley House. As a dedicated care team, we take pride in providing the best care for all our residents. And yes, your dog is more than welcome to visit us at Pemberley!

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Review from Julie B (Daughter of Resident) published on 4 December 2023 Submitted via Website
Overall Experience

My dad has been in his new home at Pemberley for a month. I can't thank everyone enough. I have now got my life back & can be a daughter to my dad, again as well as my dad getting his life back, too. I feel Dad is being loved & looked after by an incredibly, kind & professional team. As soon as my dad arrived everyone made Dad so welcome. Dad's room is spacious, beautifully decorated, cosy & everything my dad wants, which isn't much to be fair, but what my dad does want is important to him & the team fully understood, respected & accommodated these needs, immediately. Dad now gets up every day, is clean, happy & has all of the lovely food he wants as well as is cosy in his lovely big chair, in his room, whilst watching his TV. Haven't seen Dad look this well in years! Sadly, Dad is no longer one for being overly sociable, however, the team will always ask Dad whether he would like to take part in all the great activities/events that are always available. Thanks for all you do.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare
Julie, thank you so much for your lovely review regarding your father's admission to the home. It is so good that you are happy with the care and attention to his care needs.

It is important to us that our residents and relatives have a positive moving-in experience at Pemberley. Thank you, again.

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Review from Richard B (Son-in-law of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

My parents-in-law were admitted to Pemberley House Care Home in March 2023. The management and staff at Pemberley could not have been more attentive and welcoming, even to the point of travelling to our home 100 miles away to interview and assess my parent's-in-law. Their treatment and care since admission have been exemplary and exceptional, with all possible steps being taken both in respect of their pastoral needs and their separate medical requirements. The accommodation, facilities and food are all of very high standards, and they have been treated with kindness, care, dignity and professional expertise by all the team at Pemberley. My wife and I are delighted, highly impressed and very grateful.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely 5-star review of Pemberley. We are so happy that you were pleased with the move-in process and endeavoured to make it as easy as possible for people. Thank you again, and I will pass on your kind words to the team.

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Review from J D (Granddaughter of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

My gran has recently moved in and the transition process was super smooth and the staff have been amazing. The Manager is so kind and helpful Gran felt at ease and the Customer Service Manager has been amazingly helpful with all the admin and arrangement of moving. The carers are some of the kindest I've ever met, it truly is a lovely place. Very happy we chose this for granma.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely 5-star review. We strive to ensure the whole move-in process is as smooth as possible for all residents and relatives. At Pemberley, we pride ourselves on excellent communication, transparency and amazing care. I will pass your kind words on to the team.

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Review from Ian S (Son of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience
The staff are amazingly helpful and caring. The home is kept in a very clean state.

The lady I see is a hairdressing client of mine who has just moved in she loves it.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review of Pemberley, the staff and the care we provide. We are so happy to hear how well our new residents quickly settle into their new home. I will pass your kind words onto the team.

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Review from Linda C (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience
I find the home excellent in all areas.

My dad is very happy and content.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your review. We are very happy that you are pleased with your father's care and the facilities at Pemberley House.

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Review from C H (Friend of Resident) published on 19 May 2023 Submitted via Postal Card
Overall Experience
I have been visiting Pemberley House for a number of years.
The only slight problem has been with agency carers, overall the care has been good with all the staff being kind, caring and helpful.

Although, like most homes it is expensive, I would recommend it to people.

Reply from Hannah Mulholland, Customer Experience Manager at Pemberley House Care Home - Avery Healthcare

Thank you for leaving us a review. It is great to hear that our staff are Kind, caring and helpful, and that you would recommend Pemberley House to others.

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Review from E P (Daughter of Resident) published on 18 May 2023 Submitted via Website
Overall Experience
Mummy was rushed into Pemberley House in December and has been cared for and treated with respect. The team on Poolside have gone above and beyond. My mother feels safe and cared for and enjoys her little potters along the corridor, which may sound restrictive but to her, it's brilliant as she is independent and not stuck in her room.
Food could be a little better apparently but nothing will replace a home-cooked meal!

Thank you team Pemberley for all that you do.

Reply from George Radoicovici, Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely feedback. We have identified the shortfall in cleanliness and food and drink sections and I can reassure you that we are doing our best to improve your loved one experience.

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Review from Linda N (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

I was extremely disappointed that there was no activities or celebration for East in the home this weekend. I know that one of the wellbeing staff resigned and the other was on sick leave, however, I do believe, as a number of the other resident's relatives that the management should have stepped up and arranged something. The carers and nurses that were on this weekend are marvellous, but they can only do so much with such short resources. I do hope this will change and the King's coronation will be recognised as it should be.

Reply from George Radoicovici, Home Manager at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home. Your comments have been noted regarding the activities and I would like to confirm that this is currently being addressed and activities in the home will be increased. If you have any further concerns or anything you would like to discuss, please do not hesitate to contact the home manager.

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Review from Adele S (Daughter-in-law of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
My mother-in-law just returned after a fortnight's respite care whilst we were away on holiday. This is her second stay at Pemberley House.
Before and during each stay, I found the staff to be both professional and efficient. Their warmth towards her let us enjoy our holiday, knowing that she was safe and well.
She did not want to be there, so their patience with her was very much appreciated.

Special thanks to the lady who coordinated the stay - she feels more like a friend to call on in need rather than just a staff member.

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. We are delighted to hear how happy you are with the care your mother-in-law received on her recent respite stay with us, giving you and your family the peace of mind you deserve. Your feedback is truly invaluable to us and our staff team. I will be sure to pass on your kind words. Best wishes.

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Review from C L (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

My mother went into Pemberley House Care Home five months ago and we are pleased with the care and facilities. As homes go, I would recommend it to friends and family. The food is nice and varied. Nowhere is perfect as it's not your own home. The staff and all the carers, cleaners and nurses are all very dedicated and caring. The front desk and office staff are all excellent! So far so good!

Reply from Sarah Goswell, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community. It is also lovely to hear that the choice of tasty meals...  

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Review from Kimberly D (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card
Overall Experience

After suffering a fall in April 2022, which related to my father breaking his hip, it was decided that it would be in his best interest for him to go into a care home. This was an especially hard decision as my father lived in an annexe with us, and I was his main carer. However, all the staff at Pemberley House made this process as easy as possible for me. They welcomed Dad with open arms, and he has settled in very well. His dementia is progressing fast, but I know he is safe, extremely well fed and, above all, happy the majority of the time. Thank you, Pemberley!

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Pemberley House Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Pemberley House Care Home - Avery Healthcare.

Meet the Team (6)

Andy Pyman
Andy PymanJob Title:Maintenance AssistantJoined: 2013

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.

One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.

Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.

Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.

Kaitlin Cunningham
Kaitlin CunninghamJob Title:Senior carerJoined: 2022

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.

Megan Stevenson
Megan StevensonJob Title:Well-being and Activities coordinatorJoined: 2024

Megan is a compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.

Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organises a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.

In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.

Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.

Tracey Dyson
Tracey DysonJob Title:CarerJoined: 2019

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.

Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.

Alison Pollard
Alison PollardJob Title:Home AdministratorJoined: 2025

I joined the team at Pemberley House in January 2025. I have worked in the care industry for over 20 years and have a wealth of knowledge in business administration. I really enjoy working at Pemberley House, it is great to be part of a dedicated team that cares about the families and residents and strives to deliver the best in care.

Pamela Sharman
Pamela SharmanJob Title:Client Liaison ManagerJoined: 2025

I am passionate about my role; it is a great feeling going into work doing something I really enjoy. The network of people you work with is incredible, I have the utmost respect for our valuable team who work so hard looking after our lovely residents. I can't think of a better industry to work in. I really enjoy supporting families in taking those crucial steps to support their loved ones in determining the best level of care in their elder years. At Pemberley House, we work as a team, and not a day goes by when we are not creating lovely, happy memories for our residents.

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