Pemberley House Care Home - Avery Healthcare

Grove Road, Basingstoke RG21 3HL
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9.9 91 Reviews
  • Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.

Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.

Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.

Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped with en-suite wet rooms, a TV, and telephone points. Each floor of the Basingstoke care home has its own intimate lounge and dining room. The ground floor café is a popular spot for those who enjoy coffee meet-ups and slices of cake. Additionally, the home boasts its own hair salon.

Their dedicated Facebook page is regularly updated to stay informed about Pemberley House activities. Alternatively, contact the Home Manager for home viewings.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1698
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1598
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Pemberley House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Erika Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (72)

Pemberley House Care Home - Avery Healthcare Reviews (91)

Total of 91, showing 81-91
9.9

Pemberley House Care Home - Avery Healthcare has a Review Score of 9.9 (9.866) out of 10, based on 20 reviews in the last 2 years. Over all time Pemberley House Care Home - Avery Healthcare has 91 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

Life at Pemberley is very comfortable - good personal care and nursing requirements are met. The food is excellent, with a good variety of menus but I would prefer the supper time to be a bit later. I have noticed a change lately in the atmosphere and attitude of the staff, and it all seems much friendlier.


There are now more activities and I join in those which particularly appeal to me. My accommodation is excellent, especially the wet room and I am very comfortable there. I have recently purchased an electric wheelchair, which fits perfectly into my room, and has given me back a great deal of independence.

Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team

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Overall Experience  Overall Experience 4.0 out of 5

Too many changes of management. Too many agency staff - improving at present. Not enough mental/physical stimulation due to insufficient staff. Not enough regular staff on units - moved too often so no consistency for residents. Care staff very caring and gentle, often don't have time for one to one
with residents. Hospitality staff in short supply.

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Overall Experience  Overall Experience 3.0 out of 5

The main problem is that there are too few regular carers. Even if there are four on duty there are at least three residents that need assistance from two or three carers. When this happens those needing toileting or a drink just have to wait until someone becomes available. There is usually a relative
willing to make tea etc. This is not a criticism of the carers, most of whom are exceptional. The residents are rarely taken out in the minibus. My husband has been out only four times in the two years he's been there. All staff friendly and welcoming.

Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families life's so will be reporting your feedback to the rest of the team so that your concerns can be addressed.
The Gracewell of Basingstoke Team

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Overall Experience  Overall Experience 3.0 out of 5

Staff are very accommodating although some are a little inexperienced. The home as a whole needs more structure and consistent management. Residents need more stimulation and contact to avoid loneliness.

Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team

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Overall Experience  Overall Experience 4.0 out of 5

I've had lots of problems with this home in 2016.
But with the temporary management it has changed for the better and I feel more confident they will provide the right care for my mother.


You couldn't get better carers and nurses at Gracewell...

Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team

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Overall Experience  Overall Experience 3.0 out of 5

Mother has been in the care home with dementia since May 2014. In the first 2 months her wedding ring went missing, never took it off in over forty years!! Since then things have improved, I think this is down to support agency workers, full time carers are good and trust them. Have complained about
the toilet not being cleaned, this has improved. Seem understaffed to me. Main complaint is attitude of agency workers, different every time I visit. From £4,800 per month I expect more. Saying this mum seems happy but she has dementia!!!

Reply from Heather, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Gracewell of Basingstoke Team

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Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to live, great care is taken with everything that is done for me. I am an elderly lady who is not safe to live at home alone. I am 92 years of age and I cannot express my feelings, although rather expensive it has let me be free and safe. My family live quite near and its gives them
peace of mind having found this place.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, caring staff. Knowledgeable about mother's condition. Sensitive to her needs and character. Very clean and nicely decorated. Excellent food, plenty of it. A calm, clean and very friendly environment.

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Overall Experience  Overall Experience 4.0 out of 5

The staff really showed my dad the care and attention that I wanted for him, cleaning and his personal hygiene levels were excellent.

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Overall Experience  Overall Experience 3.0 out of 5

Smart and up to date building. My sister has a large room (en suite) and has been encouraged to personalise it. The staff are very friendly and loving and there is a nice range of activities. I feel that her social and emotional needs are met. Unfortunately consistency of care is poor, with too many
agency staff or staff moved from floor to floor and therefore not aware of individual needs. Staff seem poorly trained in dementia care. Good practice at management level but poor interaction and awareness from general care.

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Overall Experience  Overall Experience 5.0 out of 5

Compared to previous care homes Gracewell of Basingstoke has top marks. The facilities are excellent and the staff work very hard and show that they care. The only criticism is lack of staff sometimes but they are actively recruiting. A quiet room would be a benefit.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Pemberley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Pemberley House Care Home - Avery Healthcare is calculated as follows: ( (207 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pemberley House Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

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Meet the Team (6)

Andy

Andy Pyman

Job Title: Maintenance Assistant

Joined: 2013

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.


One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.


Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.
Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.

Kaitlin

Kaitlin Cunningham

Job Title: Senior carer

Joined: 2022

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.

Megan

Megan Stevenson

Job Title: Well-being and Activities coordinator

Joined: 2024

Megan is a compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.


Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organises a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.


In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.


Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.

Tracey

Tracey Dyson

Job Title: Carer

Joined: 2019

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.


Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.

Alison

Alison Pollard

Job Title: Home Administrator

Joined: 2025

I joined the team at Pemberley House in January 2025. I have worked in the care industry for over 20 years and have a wealth of knowledge in business administration. I really enjoy working at Pemberley House, it is great to be part of a dedicated team that cares about the families and residents and strives to deliver the best in care.

Pamela

Pamela Sharman

Job Title: Client Liaison Manager

Joined: 2025

I am passionate about my role; it is a great feeling going into work doing something I really enjoy. The network of people you work with is incredible, I have the utmost respect for our valuable team who work so hard looking after our lovely residents. I can't think of a better industry to work in. I really enjoy supporting families in taking those crucial steps to support their loved ones in determining the best level of care in their elder years. At Pemberley House, we work as a team, and not a day goes by when we are not creating lovely, happy memories for our residents.

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