Pemberley House Care Home - Avery Healthcare

My Mother and I are very happy with the care and attention my brother received at Pemberley. We are very impressed with the standard of cleanliness and general ambience and really appreciate all the staff who are very friendly and caring.

It's so friendly and clean and the food is very good.

The support and care shown to myself as a relative was also excellent and Mum's final days were handled with sympathy and compassion.

Everyone went the extra mile to help us. The home itself and my father's room were very comfortable and welcoming and nothing was too much trouble to ensure his comfort and wellbeing.

Mum has been at Pemberley House since January 2014 so we have seen a great deal of change. The permanent staff are marvellous and appear much happier and better trained now. I would still like fewer agency staff, particularly at night. They do not care in the same way.

His needs are addressed in a timely and caring way. If I have any concerns, staff respond helpfully and do their best to ensure both my husband's health and social needs are taken seriously.

A lovely home that is kind and caring. Always welcoming. Dad is happy and contented here. We could not have chosen a better place for dad to be.

My father has been in Pemberley for nearly 4 years. The standard has improved to a very high standard in every area. The staff are very caring and some even go well above the required standard. They have shown tremendous care and support towards my dad and us recently after the sudden death of my sister. Everywhere is very clean and welcoming. The new addition of daily cake in the coffee area is a brilliant idea, especially when residents meet friends and relatives for coffee.

This is a wonderful care home providing good care for my mother. She has been here 3 years now and aged 96, is much healthier and happier than she has been for a long time. The staff are excellent, know all the residents and what they like and are caring both for the residents and their relatives. I can highly recommend them.

Mum is looked after very well. Her needs are met in every aspect of her care as she is now not able to do anything for herself.

I am pleased with the welcoming smiles and help and friendliness of all staff. The outings and indoor activities are so enjoyable to the residents. Also, an air of peace and quiet if any should require it. I have got to know some to chat to about there past occupations etc which seems to please them.

Dad moved here in July - he is well looked after by all staff; nursing, housekeeping, activities and catering. All friendly and nothing seems to be too much trouble. Dad has dementia and is already looking better and much calmer. Other family equally impressed.

We were very apprehensive as to how the move from another care home would affect mum. We need not have been concerned as, because of the excellent care and attention she has received, she has quickly settled and accepted her new home. She is relaxed and much happier than she has been in a long time. She loves joining in with all the activities and is pleased to have made new friends. We now feel that mum's needs are being met and her quality of life has improved. It has been great to share so many laughs with mum since she has moved to Pemberley.

Life at Pemberley is very comfortable - good personal care and nursing requirements are met. The food is excellent, with a good variety of menus but I would prefer the supper time to be a bit later. I have noticed a change lately in the atmosphere and attitude of the staff, and it all seems much friendlier.

There are now more activities and I join in those which particularly appeal to me. My accommodation is excellent, especially the wet room and I am very comfortable there. I have recently purchased an electric wheelchair, which fits perfectly into my room, and has given me back a great deal of independence.

Too many changes of management. Too many agency staff - improving at present. Not enough mental/physical stimulation due to insufficient staff. Not enough regular staff on units - moved too often so no consistency for residents. Care staff very caring and gentle, often don't have time for one to one with residents. Hospitality staff in short supply.

The main problem is that there are too few regular carers. Even if there are four on duty there are at least three residents that need assistance from two or three carers. When this happens those needing toileting or a drink just have to wait until someone becomes available. There is usually a relative willing to make tea etc. This is not a criticism of the carers, most of whom are exceptional. The residents are rarely taken out in the minibus. My husband has been out only four times in the two years he's been there. All staff friendly and welcoming.

Staff are very accommodating although some are a little inexperienced. The home as a whole needs more structure and consistent management. Residents need more stimulation and contact to avoid loneliness.

But with the temporary management it has changed for the better and I feel more confident they will provide the right care for my mother.

You couldn't get better carers and nurses at Gracewell...

Mother has been in the care home with dementia since May 2014. In the first 2 months her wedding ring went missing, never took it off in over forty years!! Since then things have improved, I think this is down to support agency workers, full time carers are good and trust them. Have complained about the toilet not being cleaned, this has improved. Seem understaffed to me. Main complaint is attitude of agency workers, different every time I visit. From £4,800 per month I expect more. Saying this mum seems happy but she has dementia!!!

A wonderful place to live, great care is taken with everything that is done for me. I am an elderly lady who is not safe to live at home alone. I am 92 years of age and I cannot express my feelings, although rather expensive it has let me be free and safe. My family live quite near and its gives them peace of mind having found this place.