Pemberley House Care Home - Avery Healthcare

It’s sad, I cannot see my mum, but I know she is in the best possible place and cared for so well. Looking forward to seeing her and having lunch at Pemberley. Stay safe.

As we live in Scotland we were unable to visit my mother-in-law regularly or frequently but we took great comfort knowing that she was being so well cared for right to the end. The staff were always so pleasant and helpful and we know that they take pride in the way they look after the residents, which gave us confidence that she was in the best place. Thank you seems totally inadequate but we do thank you from the bottom of our hearts.

My father was admitted to Pemberley for end of life care following 6 weeks in hospital. During the settling in period there were many challenges but the team on 'Hampshire Avenue' faced these with professionalism and genuine care. Always respectful of how difficult things were for Dad as well as for the family. We were always made to feel welcome at any time. The gardens and sun terrace were a favourite of Dad's. The food was superb and varied while being nutritious and comforting like homecooked. Towards the end, Dad's care team helped him pass with dignity, surrounded by his family in quiet calm surroundings, for which we are forever grateful.

My mother has been in Pemberley for several months now and is very well looked after by the caring team, she enjoys lots of activities with the events team throughout the day. The reception staff are always helpful and friendly as are the office ladies.

Pemberley House is friendly and caring. The staff are brilliant and nothing is too much trouble. My brother-in-law has been a resident here for the past 15 months and he couldn't be happier.

Moving mum into Pemberley has given me peace of mind for her welfare and care. Mum has much improved in her health, her eating and her mobility. I have been impressed by the staff and their caring nature to mum and other residents.

Mum was resident in Pemberley House for 11 months, until she passed away. I'm so pleased that mum was so well looked after in the last 11 months of her life. Everything associated with Pemberley House was top notch and I can't thank everybody enough.

It is so nice for me to know they are well cared for and happy.

The assistant manager is always available to discuss any worries we may have as a family about my husband's illness progressing and to give us her support.

The staff have been amazing from top to bottom, cleaners, chefs, carers, reception. All.

My father moved into Pemberley in August 2017. He was 95 and still mentally very alert but getting very frail. The staff at Pemberley regarded his respected his needs to retain as much independence as possible but treated him always with compassion, respect, consideration and gentle care. Sadly he died this month just after his 97th birthday but no one could have been better cared for. All the staff in whatever role treated my father with such tenderness and attentiveness that his family will always be in his debt. They also cared for me too when times were difficult. My father became very fond of the staff at Pemberley and I cannot praise them or thank them enough.

It is lovely to know that she is safe and has company, good food, and all the help she needs for day to day living - and in such lovely surroundings!

The admin staff are also very good and helpful in every way.

Very impressed with the care and attention my dad receives despite the apparent understaffing at times and the pressure they are regularly under to ensure all residents are properly cared for.

The receptionist has a delightful manner. A pleasure to deal with.

Food is OK and carers are very nice. Mum's only reservation is the night staff. Sometimes the agency staff comes across as a bit disinterested.

The location is ideal, easy access, lovely secure building that is clean, warm and bright. The staff are very caring and approachable. The dining experience is five star.

We have been very impressed with the caring attitude shown by the manageress and the friendliness of other members of staff. Our friend has commented on the occasional low staffing levels and the fact that some seem to have limited command of English.

Many thanks to all.

So I would recommend Pemberley House to everyone.

My father has been resident at Pemberley for 18 months, during which time we have experienced some very challenging times with his behaviour resulting from his Alzheimer's. The staff have sometimes struggled with this aspect of his care but have communicated with us and together we have found ways to resolve the problems. Dad has only ever been treated with compassion and dignity, from all staff including hospitality, administration and care staff. He loves his home and has a wonderful relationship with staff. He is happy and content and importantly, he is safe and well cared for. Thank you, Pemberley.