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- Pemberley House Care Home - Avery Healthcare







Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.
Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.
Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.
Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped...
Care Provided by Pemberley House Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Pemberley House Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Pemberley House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Erika Smith (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Pemberley House Care Home - Avery Healthcare Reviews (101)
Pemberley House Care Home - Avery Healthcare has a Review Score of 9.9 (9.943) out of 10, based on 22 reviews in the last 2 years.
Over all time Pemberley House Care Home - Avery Healthcare has 101 reviews.
My mother has been in Pemberley for several months now and is very well looked after by the caring team, she enjoys lots of activities with the events team throughout the day. The reception staff are always helpful and friendly as are the office ladies.
Thank you for your lovely review, Mags. It's lovely to hear that you are pleased with the care and activities for your mother, as a resident of Pemberley House.
Pemberley House is friendly and caring. The staff are brilliant and nothing is too much trouble. My brother-in-law has been a resident here for the past 15 months and he couldn't be happier.
Thank you for your review, Carol. We are so pleased that you are happy with the services at Pemberley House and that your brother-in-law, is content and well cared for by our fabulous staff.
Moving mum into Pemberley has given me peace of mind for her welfare and care. Mum has much improved in her health, her eating and her mobility. I have been impressed by the staff and their caring nature to mum and other residents.
Thank you for your lovely review, Venetia. Your mum is a wonderful lady and we are lucky to have her as a resident of Pemberley House.
Mum was resident in Pemberley House for 11 months, until she passed away. I'm so pleased that mum was so well looked after in the last 11 months of her life. Everything associated with Pemberley House was top notch and I can't thank everybody enough.
We are all so sorry for your loss. Thank you for allowing us to care for your mother. I’m glad that you were pleased with the care that Pemberley House gave your mother.
I have nothing but praise for all the staff they are so caring and kind. Always ready for a chat and listen to all our worries with concern and guidance.
There is a variety of activities that both my parents really enjoy, always something for them to do.
It is so nice for me to know they are well cared for and happy.
Thank you for your lovely review, Jane. We all miss your Mum very much and thank her for starting the cross stitch club at Pemberley. Your Dad is very settled and we know and respect him so well. We have all come to know your family so well and are pleased that you are happy with the level of care they have received at Pemberley.
All the staff at Pemberley House are all so welcoming when we arrive every day at the home, they make you feel like a big family.
We get offered free beverages and every day fresh cakes from the Chef.
The garden at Pemberley House is such a relaxing place, the activities staff have worked very hard with some residents to make it so colourful with beautiful flowers. All the residents and staff enjoyed a fantastic BBQ last month in the garden, everyone enjoyed the day so much we are going to have another one soon.
The assistant manager is always available to discuss any worries we may have as a family about my husband's illness progressing and to give us her support.
It's an absolute privilege to look after your husband and we always look forward to you and your family visiting.
Since moving in, he has blossomed in himself, he appeared happy and contented. The care and support he has received has been exceptional. The level of interaction has transformed his levels of well being.
The staff have been amazing from top to bottom, cleaners, chefs, carers, reception. All.
Your father is such a lovely man and always has a smile for us! We are honored to look after him as one of our residents.
My father moved into Pemberley in August 2017. He was 95 and still mentally very alert but getting very frail. The staff at Pemberley regarded his respected his needs to retain as much independence as possible but treated him always with compassion, respect, consideration and gentle care. Sadly he died this month just after his 97th birthday but no one could have been better cared for. All the staff in whatever role treated my father with such tenderness and attentiveness that his family will always be in his debt. They also cared for me too when times were difficult. My father became very fond of the staff at Pemberley and I cannot praise them or thank them enough.
It is lovely to know that she is safe and has company, good food, and all the help she needs for day to day living - and in such lovely surroundings!
Thank you so much and your words mean a lot to the staff here at Pemberley House. Our staff do take time to get to know the whole family and friends of our residents, making Pemberley House feel like a home from home.
The care that she receives is excellent, I am so pleased she is here, I no longer worry that she's lonely, Pemberley is a fabulous home for my aunt.
The admin staff are also very good and helpful in every way.
Thank you, Jane. We love having your aunt as a resident and know she loves the garden and her surroundings. It's great that she is now in a place where you don't have to worry and she has made new friends.
Very impressed with the care and attention my dad receives despite the apparent understaffing at times and the pressure they are regularly under to ensure all residents are properly cared for.
Thank you for your review, Jacqui. We are pleased you are happy with the care and attention your father receives from our staff. We welcome your feedback. Staffing levels have increased within the home and the dependency of each individual resident is constantly monitored.
The receptionist has a delightful manner. A pleasure to deal with.
Food is OK and carers are very nice. Mum's only reservation is the night staff. Sometimes the agency staff comes across as a bit disinterested.
Thank you for your comments, Marina. I know your mother, has enjoyed the food more since our new chef started last October and he has provided a more varied and interesting menu for the residents. With regard to agency staff, we use one trusted agency to help cover when our own staff are taking...
The location is ideal, easy access, lovely secure building that is clean, warm and bright. The staff are very caring and approachable. The dining experience is five star.
Thank you for your lovely review, Jane. We are pleased you chose Pemberley House for your mother and that you are happy with her environment, care and dining experience.
We have been very impressed with the caring attitude shown by the manageress and the friendliness of other members of staff. Our friend has commented on the occasional low staffing levels and the fact that some seem to have limited command of English.
Many thanks to all.
Thank you for your kind words about the care your mother is receiving at Pemberley House.
My mother needed care locally and Pemberley House stood out from our first visit. The staff were very helpful and took time to show us around.
As well, they were very efficient and were very understanding in arranging for my mother to move in at short notice.
My mother likes the staff and they are very caring and understanding and the environment is very good.
The food is nice and there's a good variety of menus.
The rooms are nice and there is flexibility so you can have your own space and you can join others in the communal area for meals.
As well, if there is an incident they are very professional and keep you informed of what has happened, i.e. a fall and what they are doing about it
So this gives you peace of mind that your loved one is safe and that is key.
The flexibility in visiting times is good because it means we plan ahead with no restrictions.
So I would recommend Pemberley House to everyone.
Thank you so much for your lovely review of Pemberley House. We are very happy that your mother has settled in and that you are pleased with the care provided by us.
My father has been resident at Pemberley for 18 months, during which time we have experienced some very challenging times with his behaviour resulting from his Alzheimer's. The staff have sometimes struggled with this aspect of his care but have communicated with us and together we have found ways to resolve the problems. Dad has only ever been treated with compassion and dignity, from all staff including hospitality, administration and care staff. He loves his home and has a wonderful relationship with staff. He is happy and content and importantly, he is safe and well cared for. Thank you, Pemberley.
Thank you for your kind words regarding Pemberley House.
My Mother and I are very happy with the care and attention my brother received at Pemberley. We are very impressed with the standard of cleanliness and general ambience and really appreciate all the staff who are very friendly and caring.
Thank you for taking the time to review Pemberley House.
It's so friendly and clean and the food is very good.
Thank you for your kind words. It was an absolute privilege for us to look after your father. Our thoughts are with you at this time.
Staff showed genuine interest and affection.
Communication was overall good and I was kept informed even if a mistake was made.
The support and care shown to myself as a relative was also excellent and Mum's final days were handled with sympathy and compassion.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Pemberley House Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Pemberley House Care Home - Avery Healthcare.
Meet the Team (6)

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.
One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.
Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.

Megan is a compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.
Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organises a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.
In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.
Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.
Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.

I joined the team at Pemberley House in January 2025. I have worked in the care industry for over 20 years and have a wealth of knowledge in business administration. I really enjoy working at Pemberley House, it is great to be part of a dedicated team that cares about the families and residents and strives to deliver the best in care.

I am passionate about my role; it is a great feeling going into work doing something I really enjoy. The network of people you work with is incredible, I have the utmost respect for our valuable team who work so hard looking after our lovely residents. I can't think of a better industry to work in. I really enjoy supporting families in taking those crucial steps to support their loved ones in determining the best level of care in their elder years. At Pemberley House, we work as a team, and not a day goes by when we are not creating lovely, happy memories for our residents.
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