Pemberley House Care Home - Avery Healthcare

Special thanks to the lady who coordinated the stay - she feels more like a friend to call on in need rather than just a staff member.

My mother went into Pemberley House Care Home five months ago and we are pleased with the care and facilities. As homes go, I would recommend it to friends and family. The food is nice and varied. Nowhere is perfect as it's not your own home. The staff and all the carers, cleaners and nurses are all very dedicated and caring. The front desk and office staff are all excellent! So far so good!

After suffering a fall in April 2022, which related to my father breaking his hip, it was decided that it would be in his best interest for him to go into a care home. This was an especially hard decision as my father lived in an annexe with us, and I was his main carer. However, all the staff at Pemberley House made this process as easy as possible for me. They welcomed Dad with open arms, and he has settled in very well. His dementia is progressing fast, but I know he is safe, extremely well fed and, above all, happy the majority of the time. Thank you, Pemberley!

The staff that work at Pemberley are hardworking, kind and considerate. Reception staff and office staff always greet visitors with a smile and always have time for a chat - always so welcoming. The resident's rooms are large, bright and airy, unlike most homes I have visited.

Residents' welfare and contentment are always at the forefront of the carers. Residents are always addressed by their Christian names. The bedrooms and communal rooms very clean and tidy. Meals and snacks very tasty and well presented. All in all a first class care home

I am quite satisfied with the care and support my friend is receiving in Pemberley House. The staff are friendly and caring! It has been difficult over the past two years with the pandemic. We seem to have come through eventually!

My father-in-law moved into Pemberley in August 2021. It was sad that he could no longer continue living in his own home, but the past few months have proved that it was the best thing for him. The care he has received is second to none. Everyone is so kind and he quickly became part of the Pemberley family. The rooms are clean, bright and cheerful and it's lovely to see him surrounded by all the things he loves and treasures. His care needs have increased these last few months, and it is such a comfort that despite this he doesn't have to move to a different home. Despite his increased needs he is still encouraged to participate in all the activities and at all times is treated with dignity and gentleness.

My mum has a lovely room with a patio. The staff are so caring and treat her with respect and dignity, nothing is too much trouble for them. The management are friendly and very helpful. The food is very good and always nicely presented. The building is well maintained and always clean. The standard of care is excellent. As a family, we are grateful to all the staff for looking after our loved one.

I also appreciate the challenges the home have faced during the pandemic.

Mum has been here for nearly 9 months now and receives excellent care. Staff are always patient and kind and I know that she is always receiving the help she needs. She recently had a short stay in hospital and was so obviously pleased to be back at Pemberley afterwards that we cannot doubt how happy she is here, even if she is not able to express that herself.

My mother spent her final 3 weeks of her life here. The care she received was exceptional and the staff couldn’t have done any more for her. They looked after her every need with kindness, dignity and respect. I am truly grateful that she was here as the support I received too from all the staff, was second to none. Thank you Pemberley House.

My mother moved to Pemberley House in February 2020, just before the first Covid lockdown, and passed away recently from a cause unrelated to Covid. The care my mother received was excellent, combining professionalism with compassion and genuine affection. I am grateful to everyone for maintaining a sense of normality throughout extremely difficult times. When my mother became terminally ill, the nursing care she received was of the highest standard. I will be forever grateful.

Each day, as expected, is different as indeed we are all different.

Very well looked after, after surgery.

When my father first became a resident I thought what a fantastic place. The staff, the food and the environment were all first-rate. Sadly as time moved on things have changed dramatically. It saddens me to see how a once vibrant home has lost its sparkle. The soul has been ripped out of the home and I blame the lack of senior management for this. Two years ago this would have been a five-star rating, sadly now a two. There are still some kind and caring staff left and I hope they stay because Pemberley needs them.

Amazing staff, caring and friendly. During extreme circumstances, they have done their utmost to care for these, vulnerable residents. I cannot speak more highly of them. Such lovely people. Always happy and cannot do enough.

The staff at Pemberley House Care Home have always been kind and considerate and quick to attend to any changes in my mother's needs when asked. The atmosphere is friendly and inviting and always clean and tidy almost like a five-star hotel! Despite the challenges this last year has presented they have shown considerable care and empathy to make my mother comfortable, healthy and happy.

Due to a sudden change in my dad's health, I had no choice but to place him in a residential setting, however, due to Covid, I knew I was not going to be able to view. In life, I have had cause to visit many care homes and I knew exactly where I wanted my dad to go to be looked after. I was sent photos of a room I knew he would love. He moved there straight from hospital and I was able to see him that day, distanced admittedly, to help him settle. The room in the flesh was equally as nice as the photos. It’s been a harrowing time for all these past months, but the professionalism of every member of staff I have come into contact with has been reassuring - they have and continue, to keep my dad safe. Whilst it’s never easy to make the decision on a care facility for a loved one, in Pemberley and its staff, I’m confident that I made the right choice.

I am very happy to recommend.

My dad has been a resident for over six months now and has come to see it as his home. He is looked after well. The staff are friendly and helpful even when they are under lots of pressure with the current pandemic. His room is comfortable, and he feels safe there. It is hard not being able to visit at the moment, but we are able to see him via a video call. Due to his condition, it is difficult to find out what activities he gets involved in, but I know he has been on a few organised trips prior to the current restrictions.