Pemberley House Care Home - Avery Healthcare

Grove Road, Basingstoke RG21 3HL
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9.9 91 Reviews
  • Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.

Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.

Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.

Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped with en-suite wet rooms, a TV, and telephone points. Each floor of the Basingstoke care home has its own intimate lounge and dining room. The ground floor café is a popular spot for those who enjoy coffee meet-ups and slices of cake. Additionally, the home boasts its own hair salon.

Their dedicated Facebook page is regularly updated to stay informed about Pemberley House activities. Alternatively, contact the Home Manager for home viewings.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1698
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1598
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Pemberley House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Erika Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (72)

Pemberley House Care Home - Avery Healthcare Reviews (91)

Total of 91, showing 41-60
9.9

Pemberley House Care Home - Avery Healthcare has a Review Score of 9.9 (9.866) out of 10, based on 20 reviews in the last 2 years. Over all time Pemberley House Care Home - Avery Healthcare has 91 reviews.

Overall Experience

  • 59
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Date Published

91
5
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Review from V L (Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very well looked after, after surgery.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberley House Care Home. We are delighted to hear how satisfied you are with the exceptional level of care you received from our highly trained staff team.

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Review from Daisy P (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my father first became a resident I thought what a fantastic place. The staff, the food and the environment were all first-rate. Sadly as time moved on things have changed dramatically. It saddens me to see how a once vibrant home has lost its sparkle. The soul has been ripped out of the home and
I blame the lack of senior management for this. Two years ago this would have been a five-star rating, sadly now a two. There are still some kind and caring staff left and I hope they stay because Pemberley needs them.

Reply from Victoria O'Hara, Regional Manager at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberly House Care Home. We’re sorry that you feel disappointed with Pemberley House. We are currently addressing the issues you have raised through our formal complaints procedure and will respond to you as discussed. Should you need to discuss any issues, please don't hesitate to contact the Home Manager, who will be more than happy to assist.

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Review from Lisa P (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff, caring and friendly. During extreme circumstances, they have done their utmost to care for these, vulnerable residents. I cannot speak more highly of them. Such lovely people. Always happy and cannot do enough.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberley House Care Home. Our highly trained staff team go above and beyond daily to ensure all our residents receive an exceptional level of care no matter what the circumstances are. Throughout the pandemic, they have strictly followed our stringent hygiene protocols creating a safe, loving, care community. Our staff team are so delighted to hear such kind words and they are truly invaluable to us.

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Review from Tara G (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pemberley House Care Home have always been kind and considerate and quick to attend to any changes in my mother's needs when asked. The atmosphere is friendly and inviting and always clean and tidy almost like a five-star hotel! Despite the challenges this last year has presented they have
shown considerable care and empathy to make my mother comfortable, healthy and happy.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home. Although the COVID-19 pandemic has been a challenging time for us all, one thing that certainly hasn't been a challenge for our staff team is continuing to deliver the highest level of care whilst keeping our residents safe. It is a true please to have your mother as part of the loving care community we create, and we look forward to inviting you into our home for more regular safe visiting.

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Review from Paula G (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to a sudden change in my dad's health, I had no choice but to place him in a residential setting, however, due to Covid, I knew I was not going to be able to view. In life, I have had cause to visit many care homes and I knew exactly where I wanted my dad to go to be looked after. I was sent photos
of a room I knew he would love. He moved there straight from hospital and I was able to see him that day, distanced admittedly, to help him settle. The room in the flesh was equally as nice as the photos. It’s been a harrowing time for all these past months, but the professionalism of every member of staff I have come into contact with has been reassuring - they have and continue, to keep my dad safe. Whilst it’s never easy to make the decision on a care facility for a loved one, in Pemberley and its staff, I’m confident that I made the right choice.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberley House Care Home. Our staff team go above and beyond each day to ensure that each resident is safe and receives the exceptional level of care they deserve. It is a true pleasure to have your father here and we are delighted that he has settled in well in our loving care community. We are excited to welcome you back into our home for more regular safe visiting now that the Government lockdown restrictions have eased.

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Review from Julie E (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Pemberley, the staff in all areas care greatly and this is reflected in any contact with them. The environment is kept clean and fresh. The rooms are lovely. The grounds are kept to a high standard.
Everything is done to help a resident feel at home, nothing is too much of a problem.
If
you have any concerns they are dealt with.
I am very happy to recommend.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review, Julie.
We love caring for your mother as a Pemberley resident.
The staff do their best to ensure that every resident at Pemberley is made to feel cared for and feel at home.

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Review from Chris B (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for over six months now and has come to see it as his home. He is looked after well. The staff are friendly and helpful even when they are under lots of pressure with the current pandemic. His room is comfortable, and he feels safe there. It is hard not being able to visit
at the moment, but we are able to see him via a video call. Due to his condition, it is difficult to find out what activities he gets involved in, but I know he has been on a few organised trips prior to the current restrictions.

Reply from Angus Matthew, Senior Marketing Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review, Chris. It is an absolute pleasure to look after your father and ensure his care and well-being is maintained during this lockdown period and beyond. We miss you and your family visiting the home and look forward to when we can welcome you all back to Pemberley.

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Review from Jo O (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pemberley for a year now and at the beginning, I was absolutely against it. I’ve heard many rumours about care homes and never entertained the idea of my mum living anywhere else, but with me. We have lived together for over 30 years. My husband, my Grandson, mum and myself were a
very happy family unit.
I have to say, on first impressions, Pemberley looked to be a lovely place. The building, gardens and rooms were of a very high standard. It is known in our family, as the hotel.
Having been there a year. I can honestly say. It is fab in so many ways. The staff are truly genuine and caring towards the residents. Nothing is too much trouble.
Since the lockdown, they have been stringent in following the Government guidelines. No one in, no one out. And, safe to say. No known cases have been reported.
It’s sad, I cannot see my mum, but I know she is in the best possible place and cared for so well. Looking forward to seeing her and having lunch at Pemberley. Stay safe.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Jo, thank you so much for your truly heartfelt review. This is such a difficult time and I know how much you are missing your mother. I will pass on your kind words to our amazing team, here at Pemberley. We look forward to seeing you again soon after the lockdown restrictions have been eased.

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Review from Muriel J (Daughter-in-law of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we live in Scotland we were unable to visit my mother-in-law regularly or frequently but we took great comfort knowing that she was being so well cared for right to the end. The staff were always so pleasant and helpful and we know that they take pride in the way they look after the residents, which
gave us confidence that she was in the best place. Thank you seems totally inadequate but we do thank you from the bottom of our hearts.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review of Pemberley House, Muriel. It was a pleasure to know and care for you rmother-in-law and our thoughts are with you at this difficult time.

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Review from Julie J (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Pemberley for end of life care following 6 weeks in hospital. During the settling in period there were many challenges but the team on 'Hampshire Avenue' faced these with professionalism and genuine care. Always respectful of how difficult things were for Dad as well as for
the family. We were always made to feel welcome at any time. The gardens and sun terrace were a favourite of Dad's. The food was superb and varied while being nutritious and comforting like homecooked. Towards the end, Dad's care team helped him pass with dignity, surrounded by his family in quiet calm surroundings, for which we are forever grateful.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Julie, thank you so much for your lovely words about Pemberley House. It was an absolute privilege to look after your father. We understand that this was a very difficult time for you and your whole family. We are very proud of our Pemberley staff and their professionalism and dedication to their work.

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Review from Mags N (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Pemberley for several months now and is very well looked after by the caring team, she enjoys lots of activities with the events team throughout the day. The reception staff are always helpful and friendly as are the office ladies.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review, Mags. It's lovely to hear that you are pleased with the care and activities for your mother, as a resident of Pemberley House.

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Review from Carol D (Sister-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pemberley House is friendly and caring. The staff are brilliant and nothing is too much trouble. My brother-in-law has been a resident here for the past 15 months and he couldn't be happier.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review, Carol. We are so pleased that you are happy with the services at Pemberley House and that your brother-in-law, is content and well cared for by our fabulous staff.

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Review from Venetia R (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving mum into Pemberley has given me peace of mind for her welfare and care. Mum has much improved in her health, her eating and her mobility. I have been impressed by the staff and their caring nature to mum and other residents.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review, Venetia. Your mum is a wonderful lady and we are lucky to have her as a resident of Pemberley House.

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Review from R B (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident in Pemberley House for 11 months, until she passed away. I'm so pleased that mum was so well looked after in the last 11 months of her life. Everything associated with Pemberley House was top notch and I can't thank everybody enough.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

We are all so sorry for your loss. Thank you for allowing us to care for your mother. I’m glad that you were pleased with the care that Pemberley House gave your mother.

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Review from Jane L (Daughter of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Pemberley 4 years ago. Sadly Mum passed away last year.
I have nothing but praise for all the staff they are so caring and kind. Always ready for a chat and listen to all our worries with concern and guidance.
There is a variety of activities that both my parents really
enjoy, always something for them to do.
It is so nice for me to know they are well cared for and happy.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review, Jane. We all miss your Mum very much and thank her for starting the cross stitch club at Pemberley. Your Dad is very settled and we know and respect him so well. We have all come to know your family so well and are pleased that you are happy with the level of care they have received at Pemberley.

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Review from M G (Wife of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has lived in Pemberley House for the last four years. He has advanced Multiple Sclerosis and over that period of time, he has been well cared for by the fantastic nurses and carers. One of the hardest choices is looking for a care home for a loved one when they are not able to live in their
own home due to an illness.
All the staff at Pemberley House are all so welcoming when we arrive every day at the home, they make you feel like a big family.
We get offered free beverages and every day fresh cakes from the Chef.
The garden at Pemberley House is such a relaxing place, the activities staff have worked very hard with some residents to make it so colourful with beautiful flowers. All the residents and staff enjoyed a fantastic BBQ last month in the garden, everyone enjoyed the day so much we are going to have another one soon.
The assistant manager is always available to discuss any worries we may have as a family about my husband's illness progressing and to give us her support.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you, Marian. We understand that it has been a difficult decision for you but hope you feel that you and your husband are part of the Pemberley family.
It's an absolute privilege to look after your husband and we always look forward to you and your family visiting.

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Review from Michael B (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Pemberley House in April 2019. He had been in hospital following some health issues.
Since moving in, he has blossomed in himself, he appeared happy and contented. The care and support he has received has been exceptional. The level of interaction has transformed his levels of
well being.
The staff have been amazing from top to bottom, cleaners, chefs, carers, reception. All.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your review of Pemberley House.
Your father is such a lovely man and always has a smile for us! We are honored to look after him as one of our residents.

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Review from Janet I (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Pemberley in August 2017. He was 95 and still mentally very alert but getting very frail. The staff at Pemberley regarded his respected his needs to retain as much independence as possible but treated him always with compassion, respect, consideration and gentle care. Sadly he died
this month just after his 97th birthday but no one could have been better cared for. All the staff in whatever role treated my father with such tenderness and attentiveness that his family will always be in his debt. They also cared for me too when times were difficult. My father became very fond of the staff at Pemberley and I cannot praise them or thank them enough.

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Review from S W (Niece of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living at Pemberley House since February 2018 and I have only good words to say about the home. The staff are caring and friendly and have got to know my aunt and her visitors personally, always going the extra mile.
It is lovely to know that she is safe and has company, good food,
and all the help she needs for day to day living - and in such lovely surroundings!

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much and your words mean a lot to the staff here at Pemberley House. Our staff do take time to get to know the whole family and friends of our residents, making Pemberley House feel like a home from home.

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Review from Jane E (Niece of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff - Auntie's room is lovely and overlooks the garden - which is tended very well. I feel she is safe, well fed and happy.
The care that she receives is excellent, I am so pleased she is here, I no longer worry that she's lonely, Pemberley is a fabulous home for my aunt.
The admin staff
are also very good and helpful in every way.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you, Jane. We love having your aunt as a resident and know she loves the garden and her surroundings. It's great that she is now in a place where you don't have to worry and she has made new friends.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Pemberley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Pemberley House Care Home - Avery Healthcare is calculated as follows: ( (207 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pemberley House Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (6)

Andy

Andy Pyman

Job Title: Maintenance Assistant

Joined: 2013

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.


One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.


Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.
Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.

Kaitlin

Kaitlin Cunningham

Job Title: Senior carer

Joined: 2022

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.

Megan

Megan Stevenson

Job Title: Well-being and Activities coordinator

Joined: 2024

Megan is a compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.


Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organises a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.


In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.


Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.

Tracey

Tracey Dyson

Job Title: Carer

Joined: 2019

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.


Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.

Alison

Alison Pollard

Job Title: Home Administrator

Joined: 2025

I joined the team at Pemberley House in January 2025. I have worked in the care industry for over 20 years and have a wealth of knowledge in business administration. I really enjoy working at Pemberley House, it is great to be part of a dedicated team that cares about the families and residents and strives to deliver the best in care.

Pamela

Pamela Sharman

Job Title: Client Liaison Manager

Joined: 2025

I am passionate about my role; it is a great feeling going into work doing something I really enjoy. The network of people you work with is incredible, I have the utmost respect for our valuable team who work so hard looking after our lovely residents. I can't think of a better industry to work in. I really enjoy supporting families in taking those crucial steps to support their loved ones in determining the best level of care in their elder years. At Pemberley House, we work as a team, and not a day goes by when we are not creating lovely, happy memories for our residents.

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