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Pemberley House Care Home - Avery Healthcare

Grove Road, Basingstoke, Hampshire RG21 3HL
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Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House Care Home - Avery Healthcare, Basingstoke

Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.

Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.

Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.

Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped...  

Care Provided by Pemberley House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,650From £1,750
Nursing CareFrom £1,750From £1,749
Nursing Dementia CareFrom £1,850From £1,850

Contact Pemberley House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Erika Smith (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Pemberley House Care Home - Avery Healthcare Reviews (101)

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9.9

Pemberley House Care Home - Avery Healthcare has a Review Score of 9.9 (9.943) out of 10, based on 22 reviews in the last 2 years. Over all time Pemberley House Care Home - Avery Healthcare has 101 reviews.

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Showing 101 reviews matching selected criteria
Review from M B (Son of Resident) published on 5 June 2026 Submitted via Website
Overall Experience
We don't live local to the home but try to visit around every 6 weeks, we could not care for my mother to the same high standards that Pemberley give my mother which gives us peace of mind she is being cared for 24/7.

My mother recently reached her 100th Birthday and Pemberley Care Home excelled themselves in making both my mothers and our family a very memorable day. The event was well organised and everything was thought of including entertainment, excellent variety of food, a celebration cake and they created a book of her life for the family to keep. The home also presented my mother with a lovely gift of a painting of her favourite flowers painted by another resident.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review, it was a lovely day, one to remember for all. It was so nice to see you all there together for her big day. She told us it took a week to open all her cards, bless her. Such a beautiful lady and a pleasure to care for. I will certainly pass on your comments to the team.

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Review from Kay C (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card
Overall Experience

My mother was a dementia resident for nearly three years. Throughout this time she received excellent care, particularly in the last two years. The staff were respectful, alert to her needs and she was always treated with kindness. I know that she felt loved by the wonderful carers. She especially enjoyed the tasty and varied food and the visiting entertainers. Communication between the home and family was always excellent, especially in the last month before she died. I can only speak about the dementia care but I would not hesitate to recommend the home if you are looking for a place for a loved one.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear Kay, it was an honour to look after your remarkable mother, she was a pleasure to care for and will be sadly missed by all the team. I will pass on your comments as it means a lot to the team. Thank you and our very best wishes to you and your family.

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Review from R M (Daughter of Resident) published on 20 May 2026 Submitted via Website
Overall Experience

My dad needed respite care at very short notice. The way the staff helped me to organise this and welcome my dad to Pemberley was exceptional. My experience has been that all staff helped my dad settle, made him welcome and get involved in activities I never thought he would do! My family can't thank you enough for your help at a very stressful time.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear R

It was a pleasure to take care of him, even if only a short time. Thank you for your lovely review we hope we can be of service again in the future should the need arise. Best wishes to you and your family.

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Review from Henry A (Son of Resident) published on 8 May 2026 Submitted via Website
Overall Experience
I am a retired Registered Nurse from the NHS and have been on the Nursing Register for over 46 years prior to my retirement.
My mother has been a resident of the home for over 4 years and has consistently received a very high standard of care.
The care delivered has been over and beyond all expectations and I am very grateful to all staff involved in my mother's care.

You feel the warmth and serenity of the ambience from the moment you walk into the facility and until you leave. I feel part of an extended family each time I visit my mother. Well Done to Erika and her Team

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review, it is heart warming to hear as this is what we aim for, that we are very much a family home and all relatives and extended families are made to feel welcome, it is a pleasure to look after your mother.

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Review from Sian A (Granddaughter of Resident) published on 24 April 2026 Submitted via Website
Overall Experience

Pemberley House has been a place of genuine comfort and reassurance for our family, and most importantly, for my grandmother, who now calls it home. Entrusting the care of a loved one to others is never easy, but from the very beginning, the team at Pemberley House have demonstrated a level of compassion, dignity, and professionalism that has far exceeded our expectations.

What stands out most is the kindness of the staff. There is a quiet consistency in the way they treat residents- not as patients, but as individuals with rich lives, histories, and personalities. My grandmother is spoken to with warmth and respect, and it's clear that her wellbeing is not just a duty, but something they genuinely care about.

We are deeply grateful to the entire team for the dignity, kindness, and humanity they bring to work each day. It is not simply a place of care- it is a place of compassion, and that makes all the difference. Thank you.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear Sian
Thank you for your warm review, it is uplifting to know your comments and will definitely be shared with our team, it is much appreciated.

Our best wishes to you and your family.

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Review from Carole W (Wife of Resident) published on 16 April 2026 Submitted via Website
Overall Experience

My husband was in Pemberley House for 3 weeks respite care through March and we were both very happy with the care he received. His care needs are many but he was always helped in every way by kind, courteous and considerate people who always had a smile and a cheery manner. I too was always welcomed by all the staff and carers whenever I visited my husband. I would have no hesitation in taking my husband back to Pemberley House if either respite or more permanent care is needed in the future.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear Carole
It was a pleasure to care for your husband, he made friends easily with everyone and settled in very quickly. Thank you for your lovely review, we hope to have him back in our care again soon.

Our very best wishes to you both from all the team at Pemberley

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Review from S P (Son of Resident) published on 10 March 2026 Submitted via Postal Card
Overall Experience

Found all the staff very friendly and welcoming. The building is in good order and the communal and bedrooms are clean and tidy. Food is served three times per day and looks of good quality.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review, it really means a lot to us , we will share with the team.

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Review from Sharon T (Daughter-in-law of Resident) published on 21 November 2025 Submitted via Website
Overall Experience

The dedication ,care and support this home gives to their patients each other and to families at the most difficult times .From the moment my mother in-law was given the news she was terminal ,she wanted her end of life care to be at pemberley care home ,so she could be with her husband who as been their for several years .I cannot thank them enough the care and attention the dignity they gave her . From the management team ,carers nurses and reception staff also the chef who so kindly fed us .Thank you so much from the bottom of my heart

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear Sharon

It was a privilege to care for your mother in law, she was a beautiful lady, thank you so much for your lovely comments.

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Review from Matthew C (Son of Resident) published on 19 November 2025 Submitted via Postal Card
Overall Experience

Wonderful and caring team. Couldn't ask for more from a team looking after my father. 5 stars.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear Mat

Thank you for your excellent review. Your father has settled in really well and we are so pleased to have him in our care.

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Review from C J (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card
Overall Experience

My mum is in her 90s and has dementia. She is loved by the staff and is looked after so well. Pemberley is a lovely care home and I recommend it to anyone who is considering it for their elderly relative.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear CJ

Thank you for your lovely comments. It is a pleasure and an honour to look after your lovely Mum, her smile and friendly nature is a joy for all.

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Review from Adele C (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card
Overall Experience

My mother recently moved to Pemberley House, Basingstoke. It's been an extremely stressful time since my mother left her care home in Cardiff. What a relief to at last find such an amazing care home. My mother couldn't be happie,r which means the world to me. The care, compassion, thoughtfulness, kindness, love, and laughter shared at Pemberley House is outstanding. Thank you.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare
Dear Adele,

So pleased to receive your review. Your mother has settled in really well and made lots of friends with staff and residents alike. She is a very likeable lady and enjoys all the social activities provided, we are delighted to have her with us.

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Review from Jez C (Son of Resident) published on 8 September 2025 Submitted via Website
Overall Experience
Mums third stay at Pemberley House.
She settled quicky and well and got regular updates from the team as to how she was getting on while I was away.

Pemberley is always clean, residents seem happy and rooms are great.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Jez it is always a pleasure having your Mum stay with us and what is even more lovely, she has made many friends here both residents and staff.

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Review from T P (Son-in-law of Resident) published on 12 August 2025 Submitted via Postal Card
Overall Experience

All the team at Pemberley House showed my mother-in-law such an extremely high level of compassion and caring following the death of her husband at the end of May 2024, I can only express my deepest appreciation, thanks and praise to each and every one. It is always a real pleasure to visit Pemberley House and a genuine happy and friendly reception is guaranteed from all involved. I have tried to find a fault without success!

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear TP Thank you for your heartfelt review, It is a privilege to be able to support your mother in law, we are so pleased to share in the wonderful memories she has of her beloved husband.

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Review from Elaine F (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

The first surprise was the competitive rates. All staff are pleasant and helpful. The whole place is clean and smells nice. The room was very homely, cosy. Security keypads on doors are a good thing to keep any wandering residents safe. A motion sensor for any falls etc in the night is very good.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear ElaineThank you so much for your review. We are really pleased to hear your lovely comments, it is a privilege to care for your father.

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Review from J A (Daughter of Resident) published on 23 June 2025 Submitted via Website
Overall Experience
I would like to applaud all the wonderful, hard working staff of Pemberley House Care Home in Basingstoke, Hampshire.
Every person from the excellent Management, the lovely Reception, the lovely hardworking Carers, the enthusiastic Activities Staff, the very talented Chefs and all the hardworking Kitchen Staff, the very efficient Housekeeping, Maintenance, Drivers, Laundry, everyone works very hard.
They are diligent and caring towards everyone.
The food is excellent, well prepared and very delicious ! Compliments to the wonderful Chefs.
And all the Kitchen Staff for all their hard work.
It is much appreciated.
They cater for individual tastes, nothing is too much trouble.

Thank you again to everyone at Pemberley House Care Home.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear J A, Thank you for your excellent review, we are so pleased to hear your wonderful comments, the management will get to share your review with all members of our team, it means a lot.

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Review from Nikki W (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

We have recently needed to find a nursing home for our mum. When visiting Pemberley House we were reassured of the care and kindness that would be shown to all residents. The home is beautifully equipped and has a real home from home feel. Mum moved into the home in May 2025 and she has been shown nothing but kindness. The staff are interested in her and what she likes even if she is unable to express it herself. We are really pleased we made the decision for mum to live at Pemberley House they treat her with such dignity. The kindness of the staff have made a difficult decision easier. It is lovely knowing our mum is in such good hands. Thank you.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear Nicola, It is a real pleasure to care for your mother, with her beautiful natural smile and demeanour it was so easy for her to make friends with all the care staff and our residents. She enjoys all the live entertainment we put on. Thank you for your lovely review, it will be shared with all the team.

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Review from K M (Husband of Resident) published on 21 May 2025 Submitted via Postal Card
Overall Experience

My wife has been resident since May 2024. She is well looked after and seems to be happy and content, the staff at all levels are very friendly. The home is a delight to visit I go twice a week. The home is well looked after.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

We are so pleased to hear your lovely comments, this means a lot to all our staff and will be passed on, your wife is a delight and pleasure to care for and has a lovely smile.

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Review from C N (Daughter of Resident) published on 10 January 2025 Submitted via Website
Overall Experience
My lovely mum has only been a resident for a short time at Pemberley. She moved in this October. We have felt nothing but supported and guided through the whole process of moving Mum into Pemberley.
From the first time that my husband and I visited on my mum's behalf, the care services manager and all of the rest of the staff made us very welcome and were able to answer professionally and sensitively any queries and questions that we had.
The whole team in Pemberley were meticulous with the paperwork noting Mum's needs and her preferences from her health records, to the way in which she likes to live, her interests and what makes her happy.

All of this has helped Mum to move into her beautiful room seamlessly, and daily, we are so grateful to the amazing staff who go above and beyond to make sure that Mum is not only happy and comfortable but thriving in her new home. The level of care and love and attention Mum continues to receive is something we are extremely thankful for.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Your Mum is such an amazing lady and what an absolute privilege to be able to be part of her life. Our staff and residents make Pemberley such a beautiful place to live and the genuine care we have for our residents and staff is evident. Thank you for your lovely words about Pemberley. As you know, we are always here to help and support. Welcome to the family.

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Review from Paul S (Son of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

My mum has only been a resident for a short time at Pemberley House, but she has settled in very well and is happy and content. The staff are so kind and caring, Mum loves them all. I live in Coventry, so I'm unable to visit as much as I'd like, but I'm really impressed with what I've seen. My sister visits Mum very regularly and speaks really highly of them. Keep up the fantastic work you do, it's much appreciated.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review of the care and our amazing team, here at Pemberley. We pride ourselves on a welcoming, friendly and family-feel environment with professional, quality care standards. We appreciate your kind words. I will pass this on to all the team for you.

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Review from D S (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card
Overall Experience
Pemberley House has proved a good choice. Rooms, cleanliness, food, and care are excellent. Activities are provided weekly and the carer and organiser of these are very good and committed, she makes sure residents are enjoying experiences and ensures everyone is involved.

Management is helpful and personable.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your amazing review of Pemberley. What a lovely man your father is and a privilege to be able to care for him. We love our activities at Pemberley and make sure all our residents engage with them, when able to. From trips out in our minibus to events such as our Summer Fete, we are proud to support the on-going well-being of our residents.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Pemberley House Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Pemberley House Care Home - Avery Healthcare.

Meet the Team (6)

Andy Pyman
Andy PymanJob Title:Maintenance AssistantJoined: 2013

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.

One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.

Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.

Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.

Kaitlin Cunningham
Kaitlin CunninghamJob Title:Senior carerJoined: 2022

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.

Megan Stevenson
Megan StevensonJob Title:Well-being and Activities coordinatorJoined: 2024

Megan is a compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.

Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organises a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.

In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.

Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.

Tracey Dyson
Tracey DysonJob Title:CarerJoined: 2019

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.

Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.

Alison Pollard
Alison PollardJob Title:Home AdministratorJoined: 2025

I joined the team at Pemberley House in January 2025. I have worked in the care industry for over 20 years and have a wealth of knowledge in business administration. I really enjoy working at Pemberley House, it is great to be part of a dedicated team that cares about the families and residents and strives to deliver the best in care.

Pamela Sharman
Pamela SharmanJob Title:Client Liaison ManagerJoined: 2025

I am passionate about my role; it is a great feeling going into work doing something I really enjoy. The network of people you work with is incredible, I have the utmost respect for our valuable team who work so hard looking after our lovely residents. I can't think of a better industry to work in. I really enjoy supporting families in taking those crucial steps to support their loved ones in determining the best level of care in their elder years. At Pemberley House, we work as a team, and not a day goes by when we are not creating lovely, happy memories for our residents.

Frequently Asked Questions about Pemberley House Care Home - Avery Healthcare

What types of Care is Pemberley House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pemberley House Care Home - Avery Healthcare have?

There are 72 Single Rooms.

What are the Facilities & Services at Pemberley House Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Pemberley House Care Home - Avery Healthcare to the centre of Basingstoke?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pemberley House Care Home - Avery Healthcare to verify any information. View our terms and conditions. Pemberley House Care Home - Avery Healthcare has an Enhanced Service -more info.