Pemberley House Care Home - Avery Healthcare

Excellent care and respect by staff.

My Wife had 2 weeks respite care at Pemberley care home after bad accident. We found the staff very caring and helpful. The room was very good and being summer we were able to go out in the excellent Garden when I visited her

Thank you.

My mother recently reached her 100th Birthday and Pemberley Care Home excelled themselves in making both my mothers and our family a very memorable day. The event was well organised and everything was thought of including entertainment, excellent variety of food, a celebration cake and they created a book of her life for the family to keep. The home also presented my mother with a lovely gift of a painting of her favourite flowers painted by another resident.

My mother was a dementia resident for nearly three years. Throughout this time she received excellent care, particularly in the last two years. The staff were respectful, alert to her needs and she was always treated with kindness. I know that she felt loved by the wonderful carers. She especially enjoyed the tasty and varied food and the visiting entertainers. Communication between the home and family was always excellent, especially in the last month before she died. I can only speak about the dementia care but I would not hesitate to recommend the home if you are looking for a place for a loved one.

My dad needed respite care at very short notice. The way the staff helped me to organise this and welcome my dad to Pemberley was exceptional. My experience has been that all staff helped my dad settle, made him welcome and get involved in activities I never thought he would do! My family can't thank you enough for your help at a very stressful time.

You feel the warmth and serenity of the ambience from the moment you walk into the facility and until you leave. I feel part of an extended family each time I visit my mother. Well Done to Erika and her Team

Pemberley House has been a place of genuine comfort and reassurance for our family, and most importantly, for my grandmother, who now calls it home. Entrusting the care of a loved one to others is never easy, but from the very beginning, the team at Pemberley House have demonstrated a level of compassion, dignity, and professionalism that has far exceeded our expectations.

What stands out most is the kindness of the staff. There is a quiet consistency in the way they treat residents- not as patients, but as individuals with rich lives, histories, and personalities. My grandmother is spoken to with warmth and respect, and it's clear that her wellbeing is not just a duty, but something they genuinely care about.

We are deeply grateful to the entire team for the dignity, kindness, and humanity they bring to work each day. It is not simply a place of care- it is a place of compassion, and that makes all the difference. Thank you.

My husband was in Pemberley House for 3 weeks respite care through March and we were both very happy with the care he received. His care needs are many but he was always helped in every way by kind, courteous and considerate people who always had a smile and a cheery manner. I too was always welcomed by all the staff and carers whenever I visited my husband. I would have no hesitation in taking my husband back to Pemberley House if either respite or more permanent care is needed in the future.

Found all the staff very friendly and welcoming. The building is in good order and the communal and bedrooms are clean and tidy. Food is served three times per day and looks of good quality.

The dedication ,care and support this home gives to their patients each other and to families at the most difficult times .From the moment my mother in-law was given the news she was terminal ,she wanted her end of life care to be at pemberley care home ,so she could be with her husband who as been their for several years .I cannot thank them enough the care and attention the dignity they gave her . From the management team ,carers nurses and reception staff also the chef who so kindly fed us .Thank you so much from the bottom of my heart

Wonderful and caring team. Couldn't ask for more from a team looking after my father. 5 stars.

My mum is in her 90s and has dementia. She is loved by the staff and is looked after so well. Pemberley is a lovely care home and I recommend it to anyone who is considering it for their elderly relative.

My mother recently moved to Pemberley House, Basingstoke. It's been an extremely stressful time since my mother left her care home in Cardiff. What a relief to at last find such an amazing care home. My mother couldn't be happie,r which means the world to me. The care, compassion, thoughtfulness, kindness, love, and laughter shared at Pemberley House is outstanding. Thank you.

Pemberley is always clean, residents seem happy and rooms are great.

All the team at Pemberley House showed my mother-in-law such an extremely high level of compassion and caring following the death of her husband at the end of May 2024, I can only express my deepest appreciation, thanks and praise to each and every one. It is always a real pleasure to visit Pemberley House and a genuine happy and friendly reception is guaranteed from all involved. I have tried to find a fault without success!

The first surprise was the competitive rates. All staff are pleasant and helpful. The whole place is clean and smells nice. The room was very homely, cosy. Security keypads on doors are a good thing to keep any wandering residents safe. A motion sensor for any falls etc in the night is very good.

Thank you again to everyone at Pemberley House Care Home.

We have recently needed to find a nursing home for our mum. When visiting Pemberley House we were reassured of the care and kindness that would be shown to all residents. The home is beautifully equipped and has a real home from home feel. Mum moved into the home in May 2025 and she has been shown nothing but kindness. The staff are interested in her and what she likes even if she is unable to express it herself. We are really pleased we made the decision for mum to live at Pemberley House they treat her with such dignity. The kindness of the staff have made a difficult decision easier. It is lovely knowing our mum is in such good hands. Thank you.

My wife has been resident since May 2024. She is well looked after and seems to be happy and content, the staff at all levels are very friendly. The home is a delight to visit I go twice a week. The home is well looked after.