Mugdock House Care Home

Stockiemuir Road, Bearsden, Glasgow G61 3SF

Mugdock House is modern care home welcoming the frail elderly and those living with dementia. The home also provides palliative care and care for people with Parkinson's disease.

Built on the former St Andrews college campus close to the centre of Glasgow, the home offers state of the art accommodation and facilities including a cinema, hair salon and sensory gardens. All bedrooms have ensuite facilities, a flat screen TV and an adjustable bed. Residents have access to an optician, GP and nutritionalist as well as regular reminiscence sessions and relaxation therapy.

Mugdock House has a dedicated chef who uses fresh produce to prepare nutritional meals for residents every day.

A range of activities are offered in the activity suite such as arts and crafts, quizzes and games, cooking and painting. Residents may also enjoy regular days out in the company of friends and family.

Group: HC-One

Person in charge: Lorraine Murray (General Manager)

Local Authority / Social Services: East Dunbartonshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Own GP if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Residents Kitchenette • Residents Internet Access

Latest Care Inspectorate* Report on Mugdock House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.5 (maximum of 10) for Mugdock House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Mugdock House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.794 for Mugdock House Care Home is calculated as follows: ( (173 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.703 Points relating to the number of positive Reviews for Mugdock House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.8 Target = 0.703

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Mugdock House Care Home has a Review Score of 9.5 (9.497) from 18 Reviews


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mugdock House Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mugdock House Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

It was with some trepidation that aged 91, my mother decided to move into a care home. She had been married for 64 years until dad died last year and lived in the same house for 54 years. Without dad, mum was very lonely and vulnerable and despite all the efforts of a family, mum became anxious and depressed. We looked at five homes and from the first minute we entered Mugdock House Care Home we knew it was the right place for mum. It's difficult to describe just how wonderful all the staff are. Mum is extremely well cared for by exceptional carers who are bright and friendly at all times. The activities programme is varied, enjoyable and well organised. The food is delicious and mum enjoys having company throughout the day. She is no longer anxious or depressed. I can recommend Mugdock House Care Home to you without reservation.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother is very happy at Mugdock House Care Home. The staff are all fantastic - so kind - and I always feel whenever I visit. I cannot speak too highly of Mugdock Home. A lovely place.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mugdock House is widely acknowledged as the outstanding care home in this area. The staff and management are unremittingly cheerful, caring and tolerant. The standard of care is excellent and meals and mid-morning and afternoon tea breaks amply supplied from a capable kitchen. Security is taken very seriously as is the physical well-being of residents. Mental stimulus is supplied via activity sessions, outings to local cultural events and internal entertainment sessions from local talent. All are greatly appreciated. It is difficult to come up with any additional care contributions which might be added but the management is surely trying to do so.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Clean and pleasant and helpful staff. Mum settled in well.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Having visited several care homes in the area looking for a suitable permanent placement for my brother, my wife and I visited Mugdock House Care Home unannounced on a late afternoon. We were very favourably received and offered a conducted tour of the premises, after a short presentation.
We were most impressed with the friendliness of the management, the standard of the accommodation being offered and the very friendly and efficient manner of the staff attending the residents. My brother has now been in the home for approximately six weeks and we are very happy and grateful for the care and attention he has received to date.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 19 Oct 2017:

Thank you for your review. I'm glad to hear that your brother has settled in well and for your kind words about our staff.

My husband and I are very pleased with the way our relative is being cared for, she is spotlessly clean, the home is well maintained, they are all lovely. This is very important to us.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Mugdock House Care Home responded to this review on 29 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

The standards of care, cleanliness and lovely well kept surroundings are exceptional. Every room is immaculate and kept freshly painted.
Staff are all so caring and well trained, giving every resident the ability to express themselves and move around freely.
The manager is around all the time, knowing everyone and helping out when necessary.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 20 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Staff are all pleasant and caring.

Everyone is approachable and helpful.

Our Dad is settling in well and we are very happy with everything so far.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 18 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My Aunt has settled in after 6 months and is very content with accommodation, food, care and facilities. She is 97 years and after a difficult period at home and alone and thereafter 4 months in hospital after suffering a broken neck from falling, she is in a comfortable, caring and secure environment.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at Mugdock House Care Home responded to this review on 24 Aug 2017:

Thank you for your review. I'm so glad that your Aunt has settled in and is happy.

A very positive experience helping my friend to settle. The staff and management were very understanding and caring to my friendly and to family and friends.

How likely would you be to recommend Mugdock House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Simone Berkeley, Customer Service Advisor at Mugdock House Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service provided to assist with your friend settling into the home. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

Caring, clean plus they have fantastic staff. Mum now bedridden and has dementia. She is so well looked after and I never have to worry. Staff brilliant and I know all of them by name as they do me. It's like having an extended caring family. I do not live nearby but have no concerns about her welfare, no matter when I arrive mum always smells fresh, clean bedsheets and clean clothes etc.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lydia Waller, Customer Service Administrator at Mugdock House Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All staff are professional and caring. Very welcoming atmosphere. Everyone who dealt with mum was very patient and understanding of her frailties. It is lovely that everyone recognised me and remembered my name too. This gives me even more confidence that all staff are vigilant and interested in their clients. Hair/beauty facility is well run and comfortable and welcoming for everyone.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Lydia Waller, Customer Service Administrator at Mugdock House Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My aunt first arrived as a resident of Mugdock House Care Home in June 2014 after being in another nursing home for five months, before coming to stay in Scotland Aunty lived for 55 years in New York. By the time we brought Aunty to Scotland we realised that she needed 24/5 care. The first nursing home was not suitable and we were recommended Mugdock House Care Home which on my first visit could have moved in myself. It was beautiful and staff were great. Aunty has been her two years and we are still delighted with the care she has and still is being given. I have and still do tell people about how well it has been run and how the residents are so well looked after.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, customer srevices administrator at Mugdock House Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mugdock Care Home has been great for my sister, she is very happy and well looked after and the staff are wonderful. No complaints about anything. From the moment on entering the home we were greeted by staff with such a lovely welcome.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 18 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum and dad are both in Mugdock House, dad first then mum. Their needs are different but have both been accommodated as individuals. When I speak to the staff they are always positive but honest. The facilities are bright and comfortable and there are several age-appropriate activities and residents are encouraged to take part in. The staff made a huge effort to accommodate my mum after she fell ill, as she just wants to be with dad. It feels reassuring to know that they are getting the best possible care in an environment close to their home where their friends, family and neighbours can visit freely.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very organised and welcoming. Always a pleasure to visit. Staff always have time for residents and guests.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Service Administrator at Mugdock House Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Dad appears happy and content. The care is of a very high standard. The food is also excellent. Overall an excellent care home. Activities appear to be varied but dad does not participate in any of them so can't comment.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mugdock House continues to provide an excellent service on a consistent basis. My mother is very happy and well cared for. Outstanding staff.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Mugdock House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mugdock House Care Home