Mugdock House Care Home, Glasgow, Dunbartonshire
Mugdock House Care Home, Glasgow, Dunbartonshire
Mugdock House Care Home, Glasgow, Dunbartonshire

Mugdock House is modern care home welcoming the frail elderly and those living with dementia. The home also provides palliative care and care for people with Parkinson's disease.

Built on the former St Andrews college campus close to the centre of Glasgow, the home offers state of the art accommodation and facilities including a cinema, hair salon and sensory gardens. All bedrooms have ensuite facilities, a flat screen TV and an adjustable bed. Residents have access to an optician, GP and nutritionalist as well as regular reminiscence sessions and relaxation therapy.

Mugdock House has a dedicated chef who uses fresh produce to prepare nutritional meals for residents every day.

A range of activities are offered in the activity suite such as arts and crafts, quizzes and games, cooking and painting. Residents may also enjoy regular days out in the company of friends and family.

Group: HC-One

Person in charge: Lorraine Murray (General Manager)

Local Authority / Social Services: East Dunbartonshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Own GP if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Residents Kitchenette • Residents Internet Access

Latest Care Inspectorate* Report on Mugdock House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Mugdock House Care Home has a Review Score of 9.3 (9.345)

The Review Score of 9.3 (maximum of 10) for Mugdock House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Mugdock House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Mugdock House Care Home is calculated as follows: ( (145 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.547 Points relating to the number of positive Reviews for Mugdock House Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.8 Target = 0.547

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mugdock House Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mugdock House Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Having visited several care homes in the area looking for a suitable permanent placement for my brother, my wife and I visited Mugdock House Care Home unannounced on a late afternoon. We were very favourably received and offered a conducted tour of the premises, after a short presentation.
We were most impressed with the friendliness of the management, the standard of the accommodation being offered and the very friendly and efficient manner of the staff attending the residents. My brother has now been in the home for approximately six weeks and we are very happy and grateful for the care and attention he has received to date.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 19 Oct 2017:

Thank you for your review. I'm glad to hear that your brother has settled in well and for your kind words about our staff.

My husband and I are very pleased with the way our relative is being cared for, she is spotlessly clean, the home is well maintained, they are all lovely. This is very important to us.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Mugdock House Care Home responded to this review on 29 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

The standards of care, cleanliness and lovely well kept surroundings are exceptional. Every room is immaculate and kept freshly painted.
Staff are all so caring and well trained, giving every resident the ability to express themselves and move around freely.
The manager is around all the time, knowing everyone and helping out when necessary.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 20 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Staff are all pleasant and caring.

Everyone is approachable and helpful.

Our Dad is settling in well and we are very happy with everything so far.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 18 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My Aunt has settled in after 6 months and is very content with accommodation, food, care and facilities. She is 97 years and after a difficult period at home and alone and thereafter 4 months in hospital after suffering a broken neck from falling, she is in a comfortable, caring and secure environment.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Mugdock House Care Home responded to this review on 24 Aug 2017:

Thank you for your review. I'm so glad that your Aunt has settled in and is happy.

Mugdock House is a fantastic place: friendly, efficient and caring staff, lovely rooms and a fine setting. I always feel welcomed whenever I visit, and that is so much appreciated. I recommend it heartily.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Mugdock House Care Home responded to this review on 23 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

A very positive experience helping my friend to settle. The staff and management were very understanding and caring to my friendly and to family and friends.

How likely would you be to recommend Mugdock House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Mugdock House Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service provided to assist with your friend settling into the home. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

Caring, clean plus they have fantastic staff. Mum now bedridden and has dementia. She is so well looked after and I never have to worry. Staff brilliant and I know all of them by name as they do me. It's like having an extended caring family. I do not live nearby but have no concerns about her welfare, no matter when I arrive mum always smells fresh, clean bedsheets and clean clothes etc.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Mugdock House Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All staff are professional and caring. Very welcoming atmosphere. Everyone who dealt with mum was very patient and understanding of her frailties. It is lovely that everyone recognised me and remembered my name too. This gives me even more confidence that all staff are vigilant and interested in their clients. Hair/beauty facility is well run and comfortable and welcoming for everyone.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Mugdock House Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My aunt first arrived as a resident of Mugdock House Care Home in June 2014 after being in another nursing home for five months, before coming to stay in Scotland Aunty lived for 55 years in New York. By the time we brought Aunty to Scotland we realised that she needed 24/5 care. The first nursing home was not suitable and we were recommended Mugdock House Care Home which on my first visit could have moved in myself. It was beautiful and staff were great. Aunty has been her two years and we are still delighted with the care she has and still is being given. I have and still do tell people about how well it has been run and how the residents are so well looked after.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, customer srevices administrator at Mugdock House Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mugdock Care Home has been great for my sister, she is very happy and well looked after and the staff are wonderful. No complaints about anything. From the moment on entering the home we were greeted by staff with such a lovely welcome.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 18 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum and dad are both in Mugdock House, dad first then mum. Their needs are different but have both been accommodated as individuals. When I speak to the staff they are always positive but honest. The facilities are bright and comfortable and there are several age-appropriate activities and residents are encouraged to take part in. The staff made a huge effort to accommodate my mum after she fell ill, as she just wants to be with dad. It feels reassuring to know that they are getting the best possible care in an environment close to their home where their friends, family and neighbours can visit freely.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Mugdock House Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very organised and welcoming. Always a pleasure to visit. Staff always have time for residents and guests.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Service Administrator at Mugdock House Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Dad appears happy and content. The care is of a very high standard. The food is also excellent. Overall an excellent care home. Activities appear to be varied but dad does not participate in any of them so can't comment.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mugdock House continues to provide an excellent service on a consistent basis. My mother is very happy and well cared for. Outstanding staff.

How likely would you be to recommend Mugdock House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mugdock House Care Home