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Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Acacia, London
Acacia, London
Acacia, London

Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...  

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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Acacia Reviews (142)

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9.6

Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from Sinaid M (Sister of Resident) published on 4 January 2017 Submitted via Review Postal Card
Overall Experience

Very happy with the level of care, assistants are fantastic, they work extremely hard as staff are quite often very low.

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Review from Jennifer M (Power of Attorney of Resident) published on 4 January 2017 Submitted via Review Postal Card
Overall Experience

I am very pleased indeed with the care and management of Acacia. It gives me great peace of mind to know that the resident is being cared for by the most wonderful and compassionate people.

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Review from P G (Resident / Service User) published on 21 December 2016 Submitted via Review Postal Card
Overall Experience

I have been to so many care and residential homes and I can surely say I find the service here value for money but there is room for improvement. Carers are the main caregivers and I would expect them to be paid accordingly. There can be room for improvising especially in one resident involvement.

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Review from David M (Friend of Resident) published on 21 December 2016 Submitted via Review Postal Card
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My friend has settled into her new home very quickly and is very happy there now with many fellow residents to spend time with. A much better environment than living by herself. I find the staff are very friendly, professional and very attentive. I join in with a few activities when visiting and enjoy them greatly as do the residents. The home is modern, clean and light with quiet areas as well as communal rooms which is great for guests who visit that may prefer a quiet time with residents, relatives and friends.

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Review from Diane D (Cousin of Resident) published on 19 September 2016 Submitted via Review Postal Card
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Excellent care. Staff very supportive.

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Review from P D (Relative of Resident) published on 5 September 2016 Submitted via Review Postal Card
Overall Experience

The staff have been very supportive and informative during the whole time my relative has been in their care. They have been particularly patient with the time taken to obtain "deputy" from the court of protection.

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Review from C H (Niece of Resident) published on 31 August 2016 Submitted via Review Postal Card
Overall Experience
My aunt has been a resident at Acacia Care Centre since January 2016. She has always been well cared for physically with staff informing the family of any health problems/accidents promptly.

Staff have also ensured she is well dressed; her nails are done regularly. All necessary medical reviews/chiropody/dietitian intervention have been completed efficiently. In addition, her birthday celebrations were very enjoyable; staff at all timer are friendly and approachable.

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Review from Karla P (Daughter of Resident) published on 30 August 2016 Submitted via Review Postal Card
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My dad has been at the home for nearly a year. To date, we have been happy with the service and the level of care he is receiving. A handful of staff in particular, have been amazing.

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Review from E.M. (Friend of Resident) published on 15 August 2016 Submitted via Review Postal Card
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I have always found Acacia Care Centre to be clean. Staff are attentive and cooperative.

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Review from N B (Granddaughter of Resident) published on 11 July 2016 Submitted via Review Postal Card
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My nan has been here for 1 year 2 months. She is very well cared for. The staff are lovely, friendly and do their job 100%. My nan is always clean and tidy and is happy at the home.

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Review from Harinder B (Son of Resident) published on 11 July 2016 Submitted via Review Postal Card
Overall Experience

Since my mother has been in this care centre she has been provided with all the care necessary. The staff are all very helpful and understanding any issue when it arises is dealt with. The accommodation provided is excellent.

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Review from S B (Daughter of Resident) published on 11 July 2016 Submitted via Review Postal Card
Overall Experience

Generally staff are brilliant in what they do. However staff shortage effects the care that my mother receives. Especially on the weekends, it's terrible. My family and I have to help out with changing our mother on many occasions- this is unacceptable. If more staff were on the weekends then it would be better. The management team are good, they listen to any concerns but sometimes information does not always get to the centre manager, until we, as a family, speak to her about concerns that were already made.

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Review from Yvonne M (Daughter-in-law of Resident) published on 11 July 2016 Submitted via Review Postal Card
Overall Experience

I find all the staff very helpful and approachable. I attended the resident day regarding my Mother-in Law which was informative and gave us the reassurance my Mother-in law's needs are being actively promoted. As a family we can visit at any time and this, once again is very reassuring. I am pleased with the personal care of my Mother-in Law, also the cleanliness of the home.

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Review from E S (Daughter of Resident) published on 11 July 2016 Submitted via Review Postal Card
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My mum is well looked after at Acacia Care Centre and the staff are all very helpful at all times.

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Review from Michael R (Resident / Service User) published on 9 May 2016 Submitted via Review Postal Card
Overall Experience

Two weeks respite care. I enjoyed my stay at Acacia. I was treated with respect and dignity, and I would recommend this care home to anyone needing similar care.

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Review from L D (Granddaughter of Resident) published on 21 March 2016 Submitted via Review Postal Card
Overall Experience
My grandmother was sadly only at Acacia Care Home for 7 days before she passed away but in that short time, all the staff treated her with such care, compassion and dignity.
Nothing was too much trouble. Whenever we visited, grandma always looked clean and comfortable. All of her personal cosmetics such as creams and powders were always used on her which made such a difference.

All the staff we met were wonderful. When she passed away, I was called within 10 minutes and we were able to get to the home to say out goodbyes within minutes of her passing. I can only thank the staff from the bottom of my heart.

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Review from S G (Daughter of Resident) published on 21 March 2016 Submitted via Review Postal Card
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Mum was only at Acacia for a week before she passed away, but the home certainly made her very comfortable and were very supportive to us as a family. They are doing an excellent job.

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Review from Margaret (Friend of Resident) published on 16 March 2016 Submitted via Review Postal Card
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My friend who has severe dementia, has been residing at Acacia Care Centre since October 2013. I feel fortunate that we found such a beautifully managed and appointed care home, so close to where we live.

The care on the dementia floor is excellent, and the staff show amazing patience and compassion. I would highly recommend Acacia Care Centre.

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Review from Dee M (Daughter of Resident) published on 11 March 2016 Submitted via Review Postal Card
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Warm welcome when arriving, reception staff always willing and able to help with queries. Nursing staff are caring and supportive towards dad and our family. Unfortunately no outside shelter for residents or visitors in the garden during the winter months for smokers.

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Review from C W (Sister of Resident) published on 1 February 2016 Submitted via Review Postal Card
Overall Experience

My sister was in Acacia Care Centre for almost a year before she died. The care was excellent with staff alert to any medical issues and quick to deal with them. All the carers were kind and considerate. My sister was happy and secure at Acacia and said several times how pleased she was that I had found it for her.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Acacia.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Acacia.

Meet the Team (1)

Angela Christian
Angela ChristianJob Title Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.

With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.

I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.

Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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