Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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9.7 141 Reviews
  • Acacia, London
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax with loved ones in the beautifully landscaped gardens.

The team create a sense of belonging, where everyone feels comfortable and supported. Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and minibus outings.
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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Acacia to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Acacia Reviews (141)

9.7

Acacia has a Review Score of 9.7 (9.698) out of 10, based on 12 reviews in the last 2 years.
Over all time Acacia has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia
  • 49
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Total of 141, showing 121-140
Review from Sinaid M (Sister of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the level of care, assistants are fantastic, they work extremely hard as staff are quite often very low.
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Review from David M (Friend of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has settled into her new home very quickly and is very happy there now with many fellow residents to spend time with. A much better environment than living by herself. I find the staff are very friendly, professional and very attentive. I join in with a few activities when visiting and enjoy
them greatly as do the residents. The home is modern, clean and light with quiet areas as well as communal rooms which is great for guests who visit that may prefer a quiet time with residents, relatives and friends.
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Review from P G (Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been to so many care and residential homes and I can surely say I find the service here value for money but there is room for improvement. Carers are the main caregivers and I would expect them to be paid accordingly. There can be room for improvising especially in one resident involvement.
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Review from Diane D (Cousin of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Staff very supportive.
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Review from P D (Relative of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very supportive and informative during the whole time my relative has been in their care. They have been particularly patient with the time taken to obtain "deputy" from the court of protection.
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Review from C H (Niece of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Acacia Care Centre since January 2016. She has always been well cared for physically with staff informing the family of any health problems/accidents promptly.
Staff have also ensured she is well dressed; her nails are done regularly. All necessary medical reviews/chiropody/dietitian
intervention have been completed efficiently. In addition, her birthday celebrations were very enjoyable; staff at all timer are friendly and approachable.
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Review from Karla P (Daughter of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at the home for nearly a year. To date, we have been happy with the service and the level of care he is receiving. A handful of staff in particular, have been amazing.
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Review from E.M. (Friend of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Acacia Care Centre to be clean. Staff are attentive and cooperative.
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Review from E S (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after at Acacia Care Centre and the staff are all very helpful at all times.
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Review from Yvonne M (Daughter-in-law of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very helpful and approachable. I attended the resident day regarding my Mother-in Law which was informative and gave us the reassurance my Mother-in law's needs are being actively promoted. As a family we can visit at any time and this, once again is very reassuring. I am pleased
with the personal care of my Mother-in Law, also the cleanliness of the home.
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Review from S B (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally staff are brilliant in what they do. However staff shortage effects the care that my mother receives. Especially on the weekends, it's terrible. My family and I have to help out with changing our mother on many occasions- this is unacceptable. If more staff were on the weekends then it would
be better. The management team are good, they listen to any concerns but sometimes information does not always get to the centre manager, until we, as a family, speak to her about concerns that were already made.
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Review from Harinder B (Son of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in this care centre she has been provided with all the care necessary. The staff are all very helpful and understanding any issue when it arises is dealt with. The accommodation provided is excellent.
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Review from N B (Granddaughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been here for 1 year 2 months. She is very well cared for. The staff are lovely, friendly and do their job 100%. My nan is always clean and tidy and is happy at the home.
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Review from Michael R (Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two weeks respite care. I enjoyed my stay at Acacia. I was treated with respect and dignity, and I would recommend this care home to anyone needing similar care.
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Review from S G (Daughter of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only at Acacia for a week before she passed away, but the home certainly made her very comfortable and were very supportive to us as a family. They are doing an excellent job.
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Review from L D (Granddaughter of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was sadly only at Acacia Care Home for 7 days before she passed away but in that short time, all the staff treated her with such care, compassion and dignity.
Nothing was too much trouble. Whenever we visited, grandma always looked clean and comfortable. All of her personal cosmetics
such as creams and powders were always used on her which made such a difference.
All the staff we met were wonderful. When she passed away, I was called within 10 minutes and we were able to get to the home to say out goodbyes within minutes of her passing. I can only thank the staff from the bottom of my heart.
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Review from Margaret (Friend of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend who has severe dementia, has been residing at Acacia Care Centre since October 2013. I feel fortunate that we found such a beautifully managed and appointed care home, so close to where we live.
The care on the dementia floor is excellent, and the staff show amazing patience and compassion.
I would highly recommend Acacia Care Centre.
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Review from Dee M (Daughter of Resident) published on 11 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcome when arriving, reception staff always willing and able to help with queries. Nursing staff are caring and supportive towards dad and our family. Unfortunately no outside shelter for residents or visitors in the garden during the winter months for smokers.
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Review from C W (Sister of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in Acacia Care Centre for almost a year before she died. The care was excellent with staff alert to any medical issues and quick to deal with them. All the carers were kind and considerate. My sister was happy and secure at Acacia and said several times how pleased she was that I had found
it for her.
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Review from Wendy J (Daughter of Resident) published on 16 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent the last five months of her life in Acacia and although I cannot honestly say that she fully settled in, the staff did their best to make her comfortable. The quality of the nursing on the dementia floor was generally excellent - the regular nurse there was extremely conscientious and
kind to my mother - and some (although not all) of the care assistants appeared to engage very well with residents. The atmosphere in general was very pleasant and I always felt welcomed as a visitor.
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Acacia is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Acacia is calculated as follows: ( (134 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.768 Points relating to the number of positive Reviews for Acacia is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 12 Positive Reviews ÷ 12.4 = 0.968
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Angela

Angela Christian

Job Title: Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.


With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.


I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.


Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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