
I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)



I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)



Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...
Care Provided by Acacia
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.
Contact Acacia to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Angela Christian (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Acacia Reviews (142)
Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years.
Over all time Acacia has 142 reviews.
Very happy with the level of care, assistants are fantastic, they work extremely hard as staff are quite often very low.
I am very pleased indeed with the care and management of Acacia. It gives me great peace of mind to know that the resident is being cared for by the most wonderful and compassionate people.
I have been to so many care and residential homes and I can surely say I find the service here value for money but there is room for improvement. Carers are the main caregivers and I would expect them to be paid accordingly. There can be room for improvising especially in one resident involvement.
My friend has settled into her new home very quickly and is very happy there now with many fellow residents to spend time with. A much better environment than living by herself. I find the staff are very friendly, professional and very attentive. I join in with a few activities when visiting and enjoy them greatly as do the residents. The home is modern, clean and light with quiet areas as well as communal rooms which is great for guests who visit that may prefer a quiet time with residents, relatives and friends.
Excellent care. Staff very supportive.
The staff have been very supportive and informative during the whole time my relative has been in their care. They have been particularly patient with the time taken to obtain "deputy" from the court of protection.
Staff have also ensured she is well dressed; her nails are done regularly. All necessary medical reviews/chiropody/dietitian intervention have been completed efficiently. In addition, her birthday celebrations were very enjoyable; staff at all timer are friendly and approachable.
My dad has been at the home for nearly a year. To date, we have been happy with the service and the level of care he is receiving. A handful of staff in particular, have been amazing.
I have always found Acacia Care Centre to be clean. Staff are attentive and cooperative.
My nan has been here for 1 year 2 months. She is very well cared for. The staff are lovely, friendly and do their job 100%. My nan is always clean and tidy and is happy at the home.
Since my mother has been in this care centre she has been provided with all the care necessary. The staff are all very helpful and understanding any issue when it arises is dealt with. The accommodation provided is excellent.
Generally staff are brilliant in what they do. However staff shortage effects the care that my mother receives. Especially on the weekends, it's terrible. My family and I have to help out with changing our mother on many occasions- this is unacceptable. If more staff were on the weekends then it would be better. The management team are good, they listen to any concerns but sometimes information does not always get to the centre manager, until we, as a family, speak to her about concerns that were already made.
I find all the staff very helpful and approachable. I attended the resident day regarding my Mother-in Law which was informative and gave us the reassurance my Mother-in law's needs are being actively promoted. As a family we can visit at any time and this, once again is very reassuring. I am pleased with the personal care of my Mother-in Law, also the cleanliness of the home.
My mum is well looked after at Acacia Care Centre and the staff are all very helpful at all times.
Two weeks respite care. I enjoyed my stay at Acacia. I was treated with respect and dignity, and I would recommend this care home to anyone needing similar care.
Nothing was too much trouble. Whenever we visited, grandma always looked clean and comfortable. All of her personal cosmetics such as creams and powders were always used on her which made such a difference.
All the staff we met were wonderful. When she passed away, I was called within 10 minutes and we were able to get to the home to say out goodbyes within minutes of her passing. I can only thank the staff from the bottom of my heart.
Mum was only at Acacia for a week before she passed away, but the home certainly made her very comfortable and were very supportive to us as a family. They are doing an excellent job.
The care on the dementia floor is excellent, and the staff show amazing patience and compassion. I would highly recommend Acacia Care Centre.
Warm welcome when arriving, reception staff always willing and able to help with queries. Nursing staff are caring and supportive towards dad and our family. Unfortunately no outside shelter for residents or visitors in the garden during the winter months for smokers.
My sister was in Acacia Care Centre for almost a year before she died. The care was excellent with staff alert to any medical issues and quick to deal with them. All the carers were kind and considerate. My sister was happy and secure at Acacia and said several times how pleased she was that I had found it for her.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Acacia.
Accreditations
There are no accreditations posted yet for Acacia.
Meet the Team (1)

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.
I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.
Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.
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