
I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)



I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)



Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...
Care Provided by Acacia
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.
Contact Acacia to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Angela Christian (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Acacia Reviews (142)
Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years.
Over all time Acacia has 142 reviews.
Beautifully clean with excellent caring staff.
My mum was resident in this care home for 4 months before she sadly passed away. Her care during this time by all care staff and nurses was excellent. The staff at the centre are so caring and kind. My mother received the best care she possibly could for her end of life. I can't thank them enough.
We are so pleased my mother-in-law could spend the last 6 months of her life in such a place as Acacia Lodge. She was surrounded by love, care and peace and died in a calm atmosphere with someone at her bedside. Nothing was too much trouble for the staff, they understood her every need, organised her medication to her advantage and they are simply superb. Thank you.
My aunt is a resident in the dementia unit of Acacia Care Centre. She is always treated with respect and care; she has care needs in all areas and communication problems so providing care can sometimes be a challenge.
Caring staff, facility good with games and entertainment. People seem happy. I am satisfied my sister is well looked after.
We knew he was being well cared for. This was reaffirmed each time we returned to the UK to visit with my uncle. As well, each time friends of his visited they would email us to keep us informed about his care and condition. This reaffirmed with us that he was being well cared for by caring staff. During his last days (in October 2017) we received email updates about his condition and then a lovely note at the time of his passing. A few weeks later, we received a package by post with some personal mementoes, pictures and a couple of personal items which gave us comfort at this difficult time.
We visited 3 homes and this was the by far the best, we thought the service may be different when arriving but the home, management and staff have all been really good and very helpful, friendly and respectful to our father's needs.
A well maintained care home with attentive staff and well organised. Meals - from those I've seen - are very simple, hardly appetising, and disappointing, especially when compared to the description given in your brochure. Generally the level of noise is what is expected, but there is excessive noise from the television sets in adjacent rooms. Could these residents keep the volume lower or keep their door closed? A good care home let down by poor food and avoidable noise. Expensive in the circumstances!
Thank you for taking the time to review our home. It is most helpful to get feedback in all areas of our care. Here at Acacia Care Home, we strive to provide the best standards for our residents. I will share your review with my team members, in particular, our chef to see how we might be more...
Acacia Care Home is really lovely. The building is sympathetically laid out, so there is good personal space as well as communal space, including a beautiful garden that is well used. Staff are very familiar and helpful. In my opinion, compared to others in Barnet Borough where my own mum was, this is like a Palace.
My mother-in-law looks 10 years younger. Above all, she is clean and shiny and relaxed. I am happy she is at last in safe hands, we can only visit fortnightly as it takes 6-7 hours for a return visit, but each time she looks that little bit better!
Thank you all so much.
We are very happy with the service provided the staff are excellent, caring and polite.
The atmosphere is generally very warm and caring and some of the carers and nurses are lovely, one or two are fantastic with mum.
As with other homes, there are times when it feels stretched (staff numbers), the food is not good and this often seems to be a challenge for care homes.
I have to help with tasks, like cleaning her room and finds the nights frightening, as staff don't seem very warm.
I have found the staff in this care home from the receptionist to the carers, to be welcoming and friendly. They listen and show compassion when dealing with the residents and visitors. On several occasions, they have observed positive aspects about my sister's behaviour and have told me about it. My sister is unable to speak because she is suffering disabilities from a stroke. I am pleased with the way the staff are caring for my sister.
She showed understanding and patience with him. When he finally died, she was crying with us.
She is a gem and an asset to your company.
Dad was at Acacia for a very short time but was treated with great dignity and with care. Everyone, from the nurses to the cleaners, was so very nice. I am just so sorry he wasn't there for longer.
Very pleased indeed with the care my father is receiving. High standard of nursing care. Staff are responsive to requests. The rooms and shared areas are clean, well decorated and welcoming.
As an organisation they really do try to get things right to treat their residents with dignity and affection and to try to help them be as active and engaged as possible. I genuinely used to look forward to my visits, and now my mum has died I miss going there.
I cannot recommend Acacia Care Centre highly enough. The care they gave my husband during the last weeks of his life was beyond words. The support they gave me during this difficult time was a great comfort.
I appreciate the friendliness and willingness of the staff here to make me feel comfortable and to feel at home.
It is continually heartening to note that the staff and carers are all so good and lovely. They look after all residents with good manners.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Acacia.
Accreditations
There are no accreditations posted yet for Acacia.
Meet the Team (1)

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.
I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.
Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia to verify any information. View our terms and conditions. Acacia has an Enhanced Service -more info.