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Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Acacia, London
Acacia, London
Acacia, London

Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...  

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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Acacia Reviews (142)

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9.6

Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from Allison R (Sister of Resident) published on 18 May 2018 Submitted via Review Postal Card
Overall Experience

Beautifully clean with excellent caring staff.

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Review from Vicky I (Daughter of Resident) published on 17 April 2018 Submitted via Review Postal Card
Overall Experience

My mum was resident in this care home for 4 months before she sadly passed away. Her care during this time by all care staff and nurses was excellent. The staff at the centre are so caring and kind. My mother received the best care she possibly could for her end of life. I can't thank them enough.

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Review from Norma K (Daughter-in-law of Resident) published on 26 January 2018 Submitted via Review Postal Card
Overall Experience

We are so pleased my mother-in-law could spend the last 6 months of her life in such a place as Acacia Lodge. She was surrounded by love, care and peace and died in a calm atmosphere with someone at her bedside. Nothing was too much trouble for the staff, they understood her every need, organised her medication to her advantage and they are simply superb. Thank you.

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Review from C H (Niece of Resident) published on 1 January 2018 Submitted via Review Postal Card
Overall Experience

My aunt is a resident in the dementia unit of Acacia Care Centre. She is always treated with respect and care; she has care needs in all areas and communication problems so providing care can sometimes be a challenge.

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Review from Patricia N (Sister of Resident) published on 1 January 2018 Submitted via Review Postal Card
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Caring staff, facility good with games and entertainment. People seem happy. I am satisfied my sister is well looked after.

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Review from J Z (Niece of Resident) published on 5 December 2017 Submitted via Website
Overall Experience
In the fall of 2012, following a dementia episode, my uncle was placed in the Acacia Care home. As we live in Calgary Canada we were not able to come to see him until January 2013. When we arrived at Acacia we were very impressed with the facility and with the staff that we met, from the carers to the management. We are thankful for all the care given to him while he was a resident of Acacia.

We knew he was being well cared for. This was reaffirmed each time we returned to the UK to visit with my uncle. As well, each time friends of his visited they would email us to keep us informed about his care and condition. This reaffirmed with us that he was being well cared for by caring staff. During his last days (in October 2017) we received email updates about his condition and then a lovely note at the time of his passing. A few weeks later, we received a package by post with some personal mementoes, pictures and a couple of personal items which gave us comfort at this difficult time.

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Review from Kyle (Son of Resident) published on 8 November 2017 Submitted via Website
Overall Experience

We visited 3 homes and this was the by far the best, we thought the service may be different when arriving but the home, management and staff have all been really good and very helpful, friendly and respectful to our father's needs.

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Review from Robert A (Relative of Resident) published on 20 October 2017 Submitted via Review Postal Card
Overall Experience

A well maintained care home with attentive staff and well organised. Meals - from those I've seen - are very simple, hardly appetising, and disappointing, especially when compared to the description given in your brochure. Generally the level of noise is what is expected, but there is excessive noise from the television sets in adjacent rooms. Could these residents keep the volume lower or keep their door closed? A good care home let down by poor food and avoidable noise. Expensive in the circumstances!

Reply from Aileen Nimmo, Sales and Marketing Manager at Acacia

Thank you for taking the time to review our home. It is most helpful to get feedback in all areas of our care. Here at Acacia Care Home, we strive to provide the best standards for our residents. I will share your review with my team members, in particular, our chef to see how we might be more...  

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Review from Phoebe W (Daughter-in-law of Resident) published on 19 September 2017 Submitted via Review Postal Card
Overall Experience

Acacia Care Home is really lovely. The building is sympathetically laid out, so there is good personal space as well as communal space, including a beautiful garden that is well used. Staff are very familiar and helpful. In my opinion, compared to others in Barnet Borough where my own mum was, this is like a Palace.

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Review from Norma K (Daughter-in-law of Resident) published on 16 August 2017 Submitted via Review Postal Card
Overall Experience
It is wonderful at Acacia. Staff are friendly, helpful and courteous.
My mother-in-law looks 10 years younger. Above all, she is clean and shiny and relaxed. I am happy she is at last in safe hands, we can only visit fortnightly as it takes 6-7 hours for a return visit, but each time she looks that little bit better!

Thank you all so much.

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Review from Susan B (Daughter-in-law of Resident) published on 16 August 2017 Submitted via Review Postal Card
Overall Experience

We are very happy with the service provided the staff are excellent, caring and polite.

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Review from J R (Relative of Resident) published on 10 July 2017 Submitted via Review Postal Card
Overall Experience
Mum moved to Acacia when residential care no longer seemed to meet her needs and when she thought it would help to be nearer me.
The atmosphere is generally very warm and caring and some of the carers and nurses are lovely, one or two are fantastic with mum.
As with other homes, there are times when it feels stretched (staff numbers), the food is not good and this often seems to be a challenge for care homes.

I have to help with tasks, like cleaning her room and finds the nights frightening, as staff don't seem very warm.

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Review from Pearl M (Sister of Resident) published on 1 June 2017 Submitted via Review Postal Card
Overall Experience

I have found the staff in this care home from the receptionist to the carers, to be welcoming and friendly. They listen and show compassion when dealing with the residents and visitors. On several occasions, they have observed positive aspects about my sister's behaviour and have told me about it. My sister is unable to speak because she is suffering disabilities from a stroke. I am pleased with the way the staff are caring for my sister.

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Review from Michelle W (Daughter of Resident) published on 30 March 2017 Submitted via Review Postal Card
Overall Experience
I wanted to say thank you to the staff nurse who took such good care of my dad. She treated him with respect and love. She made me feel confident to walk away and know that he was okay and safe.
She showed understanding and patience with him. When he finally died, she was crying with us.

She is a gem and an asset to your company.

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Review from Jackie M (Daughter of Resident) published on 30 March 2017 Submitted via Review Postal Card
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Dad was at Acacia for a very short time but was treated with great dignity and with care. Everyone, from the nurses to the cleaners, was so very nice. I am just so sorry he wasn't there for longer.

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Review from V B (Daughter of Resident) published on 24 March 2017 Submitted via Review Postal Card
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Very pleased indeed with the care my father is receiving. High standard of nursing care. Staff are responsive to requests. The rooms and shared areas are clean, well decorated and welcoming.

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Review from Richard (Son of Resident) published on 9 March 2017 Submitted via Website
Overall Experience
My mum was a resident in Acacia for the last 3 years of her life. Facilities there are very good, and staff, in general, are excellent. This covers the whole range from reception, nurses, cleaners, admin and maintenance, management and carers, and activities coordinators.

As an organisation they really do try to get things right to treat their residents with dignity and affection and to try to help them be as active and engaged as possible. I genuinely used to look forward to my visits, and now my mum has died I miss going there.

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Review from JW (Wife of Resident) published on 20 February 2017 Submitted via Website
Overall Experience

I cannot recommend Acacia Care Centre highly enough. The care they gave my husband during the last weeks of his life was beyond words. The support they gave me during this difficult time was a great comfort.

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Review from H L (Resident / Service User) published on 2 February 2017 Submitted via Review Postal Card
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I appreciate the friendliness and willingness of the staff here to make me feel comfortable and to feel at home.

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Review from Singaraja V (Resident / Service User) published on 17 January 2017 Submitted via Review Postal Card
Overall Experience

It is continually heartening to note that the staff and carers are all so good and lovely. They look after all residents with good manners.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Acacia.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Acacia.

Meet the Team (1)

Angela Christian
Angela ChristianJob Title Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.

With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.

I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.

Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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