I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax with loved ones in the beautifully landscaped gardens.
The team create a sense of belonging, where everyone feels comfortable and supported. Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and minibus outings.
Contact Acacia to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.
Acacia has a Review Score of 9.7 (9.698) out of 10, based on 12 reviews in the last 2 years.
Over all time Acacia has 143 reviews.
My mum is very happy and settled after a terrible experience with another care home which was not part of Care UK. We as a family are now confident our mum is getting the care that she needs.
My mum is very happy and settled after a terrible experience with another care home which was not part of Care UK. We as a family are now confident our mum is getting the care that she needs.
Acacia care has a friendly and welcoming atmosphere. My husband has been a resident for 2 1/2 years. He receives excellent care from his carers. The rooms are comfortable. Care UK have recently become the new owners and are currently carrying out a 6 week review in house. I visit almost every day...
Acacia care has a friendly and welcoming atmosphere. My husband has been a resident for 2 1/2 years. He receives excellent care from his carers. The rooms are comfortable. Care UK have recently become the new owners and are currently carrying out a 6 week review in house. I visit almost every day and it has become part of my social life.
The home is lovely and the staff but I miss receiving emails about future events. I see I missed out on news of a fund-raising garden party!
The home is lovely and the staff but I miss receiving emails about future events. I see I missed out on news of a fund-raising garden party!
Thank you for taking the time to provide your feedback regarding Acacia House. We are so pleased to hear that you find the home and the staff to be lovely. We hold ourselves to a high standard at Care UK, and this will be appreciated by all as they continue their hard work. We are truly sorry to...
Thank you for taking the time to provide your feedback regarding Acacia House. We are so pleased to hear that you find the home and the staff to be lovely. We hold ourselves to a high standard at Care UK, and this will be appreciated by all as they continue their hard work. We are truly sorry to hear that you have not been receiving emails regarding events. We understand that the Lifestyle Team continue to send updates to family members; however, please be assured that we will follow up with them to understand why you have not been in receipt. We understand you also requested an alternative contact to be added to the mailing list, and we can confirm this has been done.
I am very pleased with the care my brother is receiving at Acacia Care Centre. He has been there almost a year and his health has improved significantly from when he arrived. He was really quite ill after a spell in hospital and was off his food, and now he has a healthy appetite and looks so much...
I am very pleased with the care my brother is receiving at Acacia Care Centre. He has been there almost a year and his health has improved significantly from when he arrived. He was really quite ill after a spell in hospital and was off his food, and now he has a healthy appetite and looks so much better and brighter. The carers get him out of bed every day and put him in a mobile armchair, which enables him to take part in some of the many activities that the home puts on and eat with the other residents in the dining room, and even go in the garden, so he is not alone in his room all day as was the case in his previous accommodation. The staff are very caring and professional, the carers and activity coordinators are upbeat and put a smile on his face, and the medical staff check on his health regularly and let me know immediately if there are any concerns. It is so reassuring to know he is being well looked after and he is happy in his new home.
Thank you for sharing such thoughtful feedback. We're so pleased to hear how much your brother's health and wellbeing have improved since joining Acacia Care Centre, and that he is happier, more engaged and well supported by the team. Your reassurance and trust mean a great deal to us.
Very nice and friendly environment. Staff are friendly, patient feel well looked after and comfortable. Good food and nutrition provided daily. Everything at the residents convenient for them to have.
Very nice and friendly environment. Staff are friendly, patient feel well looked after and comfortable. Good food and nutrition provided daily. Everything at the residents convenient for them to have.
Thank you for taking the time to write us a review - we really appreciate it. We are always happy to welcome friends and family to our home, so hope to see you again soon.
My Father in Law moved into a beautiful room in early December, staff are pure excellence, friendly and very professional, so reassuring to know he is safe and happy, plenty of activities available daily, he is looking so much healthier since being here, all down to the fresh food available daily....
My Father in Law moved into a beautiful room in early December, staff are pure excellence, friendly and very professional, so reassuring to know he is safe and happy, plenty of activities available daily, he is looking so much healthier since being here, all down to the fresh food available daily. Huge thanks to the Manager and all the staff
Thank you for your kind words - they mean a lot to the team. Thanks too for taking the time to write us a review. We're delighted to have your father in law with us, and that he has settled in so well. If there is ever anything more we can do for him, or your family, please don't hesitate to ask.
Hi there, to all views of acacia care home, I am the son of Josefina and I would just like to say since my mother has been at this care home. She has responded very very well before she went into the care home. She was not responding to anyone talking or engaging with everyone, but since she has...
Hi there, to all views of acacia care home, I am the son of Josefina and I would just like to say since my mother has been at this care home. She has responded very very well before she went into the care home. She was not responding to anyone talking or engaging with everyone, but since she has been there, she has been talking. She has a smile on her face. She's very relaxed and as far as I'm concerned, she's looking much more better and more. Healthier and now she's engaging in activities and exercise which is much better for her health and well-being. She seems to enjoy everything there and the staff are very friendly with her and make her feel comfortable and being more like at home. I rate this a five star rating and review for this care home. It seems to me that the staff care for their patients there and I'm very friendly with them and every time I go to see my mother they welcome me. So yes this is A very calming and welcoming care home. I'll leave a five star rating
Thank you so much for your heartfelt review and for sharing your mother's wonderful progress since joining Acacia Care Centre. It's truly uplifting to hear how much happier, more relaxed and engaged she has become - a reflection of the warm, person-centred care our team strives to provide every...
Thank you so much for your heartfelt review and for sharing your mother's wonderful progress since joining Acacia Care Centre. It's truly uplifting to hear how much happier, more relaxed and engaged she has become - a reflection of the warm, person-centred care our team strives to provide every day. We're delighted that you feel welcomed and supported during your visits, and we'll be sure to share your kind words with the whole team.
Great...
Cousin very happy!
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your cousin is not only receiving such great care but is truly happy at Acacia Care Centre. It's wonderful to hear how much he has improved since joining us in February. Thank you for your recognition of...
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your cousin is not only receiving such great care but is truly happy at Acacia Care Centre. It's wonderful to hear how much he has improved since joining us in February. Thank you for your recognition of the team, it means a lot to know that their care, kindness, and professionalism have made such a positive impact. I will pass on your kind comments to the whole team.
Her room is large and airy with plenty of chairs for...
All the staff are friendly.
Thank you for sharing your wonderful review. We are delighted to hear that your mother is happy, content and enjoying her time at Acacia Care Centre. It's heartwarming to know she feels at ease in the activity lounge and has a welcoming space for herself and visitors. Your kind words about our...
Thank you for sharing your wonderful review. We are delighted to hear that your mother is happy, content and enjoying her time at Acacia Care Centre. It's heartwarming to know she feels at ease in the activity lounge and has a welcoming space for herself and visitors. Your kind words about our staff and facilities mean so much to us, as we strive to create a warm and supportive environment for all our residents. Wishing your family continued peace of mind and happiness!
Mum has been taken out into the garden, which she really enjoys.
Mum has been taken out into the garden, which she really enjoys.
Thank you so much for your lovely review. We're thrilled to hear about your mum's improvement and how much she's enjoying her time at Acacia Care Centre. It's wonderful to know that spending time in the garden has brought her joy and lifted her spirits. Supporting our residents' well-being is at...
Thank you so much for your lovely review. We're thrilled to hear about your mum's improvement and how much she's enjoying her time at Acacia Care Centre. It's wonderful to know that spending time in the garden has brought her joy and lifted her spirits. Supporting our residents' well-being is at the heart of what we do and your kind words mean the world to us. Wishing your mum continued happiness and brighter days ahead!
Placing our dear Mum in nursing care was the hardest decision. We must have viewed over 50 places searching for 'the one'. The Acacia provided complete reassurance that our decision was the right one. Perhaps all too common a story, Mum arrived from a long stay in hospital in a parlous state with a...
Placing our dear Mum in nursing care was the hardest decision. We must have viewed over 50 places searching for 'the one'. The Acacia provided complete reassurance that our decision was the right one. Perhaps all too common a story, Mum arrived from a long stay in hospital in a parlous state with a palliative diagnosis and stroke-induced cognitive impairment. Within weeks of being in their warm and supportive environment (& delicious home-cooked food!) she was well enough to go out on a day trip which she hadn't done in years. It wasn't all plain sailing of course; having lived independently for 90 years, it wasn't going to be. The empathy and skill with which the manager and staff handled her complex emotional and physical challenges through to the end is a testament to their exceptional person-centred care. She absolutely loved engaging with the staff and it was a great comfort to us that Mum was valued and understood for the person she was. We remain ever thankful to everyone at Acacia.
Thank you for sharing such a heartfelt review. We understand how difficult the decision to move a loved one into care can be and we're truly honoured to have provided the reassurance your family needed. It's wonderful to hear how your mum thrived with us, from enjoying home-cooked meals to going on...
Thank you for sharing such a heartfelt review. We understand how difficult the decision to move a loved one into care can be and we're truly honoured to have provided the reassurance your family needed. It's wonderful to hear how your mum thrived with us, from enjoying home-cooked meals to going on a day trip after such a challenging time. Your kind words about our team's empathy and dedication mean so much. Knowing she was valued and understood as the unique person she was is the greatest compliment we could receive. It was a privilege to care for your mum. Thank you for trusting us.
The manager and staff are just so friendly and accommodating. I can approach any member of staff. From the manager, assistant manager, receptionists, nurses, activity ladies, handyman, cleaners, laundry staff and catering staff, they...
The biggest compliment I can give is to the manager. This is the sort of home I would want for myself if ever I had to go into care.
Thank you so much for your heartfelt review and for sharing your wonderful experience at Acacia Care Centre. It's pleasing to hear how much you value the warm and welcoming atmosphere created by our team. We're thrilled that your dear friend enjoys the activities, the garden, and even our beloved...
Thank you so much for your heartfelt review and for sharing your wonderful experience at Acacia Care Centre. It's pleasing to hear how much you value the warm and welcoming atmosphere created by our team. We're thrilled that your dear friend enjoys the activities, the garden, and even our beloved chickens. Your kind words about our staff and their dedication mean the world to us, and your compliment about considering Acacia for yourself in the future is truly the highest praise we could receive. Thank you for your support and trust in us.
I want to express my gratitude for the help my mother has received at the care home by everyone who works here. The care has been exceptional which has improved the overall well-being of my mother.
I want to express my gratitude for the help my mother has received at the care home by everyone who works here. The care has been exceptional which has improved the overall well-being of my mother.
Thank you for your heartfelt message. We're delighted to hear that the care your mother has received at Acacia Care has been exceptional and positively impacted her well-being. Your gratitude means a lot to us, and we're grateful for the opportunity to support your family.
Acacia has a pleasant ambience. It is always kept very clean. The staff are all friendly, helpful, genuinely caring and patient. It feels calm and well-organised. Medical needs are attended to as you'd expect by a diligent nursing team along with regular visits from a local GP. Activities...
Overall, I see residents being treated with dignity, and with care tailored to their individual needs. Staff do their best to facilitate worthwhile a quality of life. I am always welcomed warmly when I'm able to visit and feel confident that Dad is well cared for at other times.
Thank you for your detailed and kind feedback. We're pleased to hear that Acacia Care's clean, calm, and well-organised environment, along with our friendly and attentive staff, has positively impacted your father's care. It's wonderful to know that the tailored care and community activities have...
Thank you for your detailed and kind feedback. We're pleased to hear that Acacia Care's clean, calm, and well-organised environment, along with our friendly and attentive staff, has positively impacted your father's care. It's wonderful to know that the tailored care and community activities have made a difference and that you always feel welcome during your visits. Your confidence in our care means a lot to us.
My mother has been in this dementia care nursing home since last year, the family and I are so grateful to the nursing staff for their care and support for all of her nursing care needs. The home has a friendly family atmosphere, nothing is ignored if we have any concerns, the health care...
Thank you Acacia Nursing Home.
We're truly touched by your kind words about Acacia Care Centre. Providing exceptional care for residents is our top priority, and we're glad to hear that your mother has received such compassionate support from our nursing staff. Creating a warm and family-like atmosphere is important to us, and...
We're truly touched by your kind words about Acacia Care Centre. Providing exceptional care for residents is our top priority, and we're glad to hear that your mother has received such compassionate support from our nursing staff. Creating a warm and family-like atmosphere is important to us, and we're grateful for your trust in our team. Our commitment to addressing concerns promptly through initiatives like 'you said, we did' reflects our dedication to continuous improvement. Thank you for choosing Acacia Care Centre, we're honoured to care for your mother.
The manager and duty manager are good at their job, the receptionist is good at...
I am unable to eat or drink so am not commenting on food.
Thank you for sharing your experience at Acacia Care Centre. We're pleased to hear that you've found the activities and trips enjoyable and that you've had positive interactions with our staff members, including our receptionists, nurses, and maintenance team. We take pride in providing a variety...
Thank you for sharing your experience at Acacia Care Centre. We're pleased to hear that you've found the activities and trips enjoyable and that you've had positive interactions with our staff members, including our receptionists, nurses, and maintenance team. We take pride in providing a variety of activities and trips to enrich the lives of our residents. Our dedicated team, from the home manager and deputy manager to the receptionist and maintenance staff, strive to create a comfortable and supportive environment for all residents. Your feedback about the regular nurse on your unit ensuring things are done right is greatly appreciated. We understand the importance of prompt maintenance service and are glad to hear that our maintenance team has been excellent in addressing your needs promptly. We value your input and are committed to continually providing the best care possible for our residents
On Mum's first day, she...
The Manageress and all her staff are beyond superb. I think she has personally handpicked them all as they are so kind, patient and genuinely care for all the residents. Mum needed specialist nursing care and what she received was exemplary, right up until the very end and then she was treated with the utmost respect and dignity. Excellent and I highly recommend it.
Thank you for taking the time to share your heartfelt review of Acacia Care Centre. Your words deeply resonate with our commitment to providing exceptional care and support to all our residents and their families. Our team strives to create a warm and inviting atmosphere, and it's gratifying to...
Thank you for taking the time to share your heartfelt review of Acacia Care Centre. Your words deeply resonate with our commitment to providing exceptional care and support to all our residents and their families. Our team strives to create a warm and inviting atmosphere, and it's gratifying to hear that you sensed the pride our staff take in showcasing our facilities. We're thrilled to learn that your mum actively participated in our activities and outings, our lifestyle teams work tirelessly to ensure that our activity programs are not only stimulating but also inclusive. The heart of our care lies in the dedication and compassion of our staff, and we're incredibly grateful for your recognition of their exceptional qualities. Your recommendation means a lot to us, and we're honoured to have had the privilege of caring for your mum. Please know that our doors are always open, and we're here to support you and your family in any way we can.
Dad loves playing dominoes, most afternoons Dad walks to the lounge and plays dominoes with his friends, and...
From a very happy daughter.
Thank you for your review of Acacia Care Centre. It brings us immense joy to hear that your dad has settled in so well and feels content and loved within our community. It's heartwarming to know that your dad enjoys playing dominoes with his friends and actively participates in our daily...
Thank you for your review of Acacia Care Centre. It brings us immense joy to hear that your dad has settled in so well and feels content and loved within our community. It's heartwarming to know that your dad enjoys playing dominoes with his friends and actively participates in our daily activities. Creating a vibrant and engaging environment for our residents is one of our top priorities, and we're thrilled to hear that your dad is embracing the opportunities to socialise. Ensuring our residents receive nutritious and delicious meals is paramount to us, and we're glad to hear that your dad is enjoying the food provided. Celebrating special occasions like your dad's 92nd birthday with family is a cherished part of our community, and we're delighted that you were able to share such a memorable moment with us. Thank you for entrusting us with your dad's care, and please know that our team is here to support both you and your dad every step of the way.
My mum has been in Acacia Care Centre, this will be her 4th year. She had her struggles in the beginning but once she had settled she loved it. I love it because we as a family always get a warm welcome from the receptionist to carers, nurses to cleaners, even the tea lady, all the staff are...
My mum has been in Acacia Care Centre, this will be her 4th year. She had her struggles in the beginning but once she had settled she loved it. I love it because we as a family always get a warm welcome from the receptionist to carers, nurses to cleaners, even the tea lady, all the staff are amazing. My mum loves the visits from the animals and bingo. The food is great. She gets a birthday cake from them every year which is lovely but we still bring her one too, she always says she's going to share it. It's very reassuring when we leave her that she's taken care of and happy. If I have any complaints it's that my mum has a better social life than me.
Thank you for sharing your experience with us. We're pleased to hear that your mother has settled in well at Acacia Care Centre over the past four years. We strive to provide a warm and welcoming environment for all residents and visitors, and we're glad to know that your family feels this way....
Thank you for sharing your experience with us. We're pleased to hear that your mother has settled in well at Acacia Care Centre over the past four years. We strive to provide a warm and welcoming environment for all residents and visitors, and we're glad to know that your family feels this way. It's wonderful to hear that your mother enjoys the various activities and appreciates the food and special touches like the birthday cake. Your feedback reassures us that we're providing excellent care, and we're grateful for the trust you've placed in us. We're glad your mother is happy and well taken care of. Thank you for being part of our Acacia Care Centre community.
My Dad has been in Acacia Care home since December 2023, I was very worried at the beginning as it was the first time that my Dad would be placed within a residential setting. However, I was greeted with the greatest smile from the receptionist, she was so warm and friendly, as she showed me around...
My Dad has been in Acacia Care home since December 2023, I was very worried at the beginning as it was the first time that my Dad would be placed within a residential setting. However, I was greeted with the greatest smile from the receptionist, she was so warm and friendly, as she showed me around the entire unit. I then wanted to talk to the care assistants, I was very happy to observe how they were with the clients, as they were personable, caring and approachable. My dad's stay has been second to none, they are providing excellent care, and he is extremely happy as they cater for his every need. I highly recommend the home to all, and I am very happy with the manager, as she is always available to speak to all family members when required. The standard is very high and the accommodation is to an excellent standard!
Thank you for sharing your experience with us! We're thrilled to hear that your initial worries were eased by the warm welcome and excellent care provided at Acacia Care Centre. It's heartening to know that the receptionist and care assistants left such a positive impression with their warmth,...
Thank you for sharing your experience with us! We're thrilled to hear that your initial worries were eased by the warm welcome and excellent care provided at Acacia Care Centre. It's heartening to know that the receptionist and care assistants left such a positive impression with their warmth, friendliness, and dedication. We're delighted that your father's stay has been exceptional, with his needs being catered to attentively. Your recommendation means a lot to us, and we're grateful for your kind words about the high standards of care and accommodation. We strive to maintain these standards and to continue providing excellent care for all our residents. Thank you for choosing Acacia Care Centre!
Please contact us for latest vacancies.
A Care UK colleague has raised £310 for PTSD UK after organising a bake sale at the provider's Colchester based Support Centre, with the total boosted through Care UK's matched...
A Care UK colleague took to the skies to raise money for Parkinson’s UK after being inspired by a resident’s determination to make a difference. Shahvez Tauqir, Customer Relations Manager...
A mother and daughter from a Care UK care home laced up their walking boots and trekked almost 100 miles across the Scottish Highlands to raise thousands of pounds for...
There are no upcoming events for Acacia.
There are no accreditations posted yet for Acacia.
As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the...
As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.
I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.
Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.
The care home lists weekly fees per person from £1,640 for residential care (respite from £1,845), from £1,720 for residential dementia care (respite from £1,935), from £1,920 for nursing care (respite from £2,160) and from £1,990 for nursing dementia care (respite from £2,238). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 62 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
7.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia to verify any information. View our terms and conditions. Acacia has an Enhanced Service -what an Enhanced Service includes.