Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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9.7 141 Reviews
  • Acacia, London
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax with loved ones in the beautifully landscaped gardens.

The team create a sense of belonging, where everyone feels comfortable and supported. Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and minibus outings.
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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Acacia to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Acacia Reviews (141)

9.7

Acacia has a Review Score of 9.7 (9.698) out of 10, based on 12 reviews in the last 2 years.
Over all time Acacia has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia
  • 49
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Total of 141, showing 1-20
Review from Elizabeth C (Sister of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my brother is receiving at Acacia Care Centre. He has been there almost a year and his health has improved significantly from when he arrived. He was really quite ill after a spell in hospital and was off his food, and now he has a healthy appetite and looks so much better
and brighter. The carers get him out of bed every day and put him in a mobile armchair, which enables him to take part in some of the many activities that the home puts on and eat with the other residents in the dining room, and even go in the garden, so he is not alone in his room all day as was the case in his previous accommodation. The staff are very caring and professional, the carers and activity coordinators are upbeat and put a smile on his face, and the medical staff check on his health regularly and let me know immediately if there are any concerns. It is so reassuring to know he is being well looked after and he is happy in his new home.
Reply from Stuart Lamacraft, Reviews Team at AcaciaThank you for sharing such thoughtful feedback. We're so pleased to hear how much your brother's health and wellbeing have improved since joining Acacia Care Centre, and that he is happier, more engaged and well supported by the team. Your reassurance and trust mean a great deal to us.
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Review from C H (Friend of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice and friendly environment. Staff are friendly, patient feel well looked after and comfortable. Good food and nutrition provided daily. Everything at the residents convenient for them to have.
Reply from Rowen Campbell, on behalf of the team at AcaciaThank you for taking the time to write us a review - we really appreciate it. We are always happy to welcome friends and family to our home, so hope to see you again soon.
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Review from Toni W (Daughter-in-law of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father in Law moved into a beautiful room in early December, staff are pure excellence, friendly and very professional, so reassuring to know he is safe and happy, plenty of activities available daily, he is looking so much healthier since being here, all down to the fresh food available daily. Huge
thanks to the Manager and all the staff
Reply from Rowen Campbell, on behalf of the team at AcaciaThank you for your kind words - they mean a lot to the team. Thanks too for taking the time to write us a review. We're delighted to have your father in law with us, and that he has settled in so well. If there is ever anything more we can do for him, or your family, please don't hesitate to ask.
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Review from C P (Son of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi there, to all views of acacia care home, I am the son of Josefina and I would just like to say since my mother has been at this care home. She has responded very very well before she went into the care home. She was not responding to anyone talking or engaging with everyone, but since she has been
there, she has been talking. She has a smile on her face. She's very relaxed and as far as I'm concerned, she's looking much more better and more. Healthier and now she's engaging in activities and exercise which is much better for her health and well-being. She seems to enjoy everything there and the staff are very friendly with her and make her feel comfortable and being more like at home. I rate this a five star rating and review for this care home. It seems to me that the staff care for their patients there and I'm very friendly with them and every time I go to see my mother they welcome me. So yes this is A very calming and welcoming care home. I'll leave a five star rating
Reply from Stuart Lamacraft, on behalf of the team at AcaciaThank you so much for your heartfelt review and for sharing your mother's wonderful progress since joining Acacia Care Centre. It's truly uplifting to hear how much happier, more relaxed and engaged she has become - a reflection of the warm, person-centred care our team strives to provide every day. We're delighted that you feel welcomed and supported during your visits, and we'll be sure to share your kind words with the whole team.
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Review from H C (Next of Kin) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very excellent care in every way - thank you.
All staff are very professional - efficient but friendly, kind, thoughtful & caring.
Modern building - very spacious, light, bright & airy with lovely gardens & facilities.
Easy access for visitors & pleasant atmosphere - more like an hotel.
Great
improvement in cousin's quality of life since arrival in February: after months of being bed-bound & in hospital. He is now washed & dressed smartly every day & wheeled around in huge, comfortable mobile armchair for meals in dining rooms (tables laid out as in an hotel), separate activity rooms, opportunities for socialising & variety.
24-hour nursing on hand, manager, deputies, administrators, carers, laundry, cleaners & home-cooked food from on-site kitchens & chefs. Menus changing daily. Hairdresser/barber on premises.
Very comfortable, safe & secure, with any best & up-to-date specialist safety equipment provided.
Cousin very happy!
Reply from Nicole Howarth, on behalf of the team at AcaciaThank you for taking the time to leave us such a fantastic review! We're delighted to hear that your cousin is not only receiving such great care but is truly happy at Acacia Care Centre. It's wonderful to hear how much he has improved since joining us in February. Thank you for your recognition of the team, it means a lot to know that their care, kindness, and professionalism have made such a positive impact. I will pass on your kind comments to the whole team.
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Review from O W (Son of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother became a resident the standard of care has been exceptional.
The carers take time with her, she is always in the activity lounge and although she does interact with other residents she is happy and content to be with others.
Her room is large and airy with plenty of chairs for visitors.
The
lounge is large and the restaurant is comfortable. There is plenty of space for chairs in communal areas.
All the staff are friendly.
Reply from Stuart Lamacraft, Marketing Assistant at AcaciaThank you for sharing your wonderful review. We are delighted to hear that your mother is happy, content and enjoying her time at Acacia Care Centre. It's heartwarming to know she feels at ease in the activity lounge and has a welcoming space for herself and visitors. Your kind words about our staff and facilities mean so much to us, as we strive to create a warm and supportive environment for all our residents. Wishing your family continued peace of mind and happiness!
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Review from Y A (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has vastly improved, from staying at Acaia.
Mum had been quite down when she entered the home.
I am so pleased my mother has finally been able to go out.
Mum has been taken out into the garden, which she really enjoys.
Reply from Stuart Lamacraft, Marketing Assistant at AcaciaThank you so much for your lovely review. We're thrilled to hear about your mum's improvement and how much she's enjoying her time at Acacia Care Centre. It's wonderful to know that spending time in the garden has brought her joy and lifted her spirits. Supporting our residents' well-being is at the heart of what we do and your kind words mean the world to us. Wishing your mum continued happiness and brighter days ahead!
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Review from A F (Daughter-in-law of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing our dear Mum in nursing care was the hardest decision. We must have viewed over 50 places searching for 'the one'. The Acacia provided complete reassurance that our decision was the right one. Perhaps all too common a story, Mum arrived from a long stay in hospital in a parlous state with a
palliative diagnosis and stroke-induced cognitive impairment. Within weeks of being in their warm and supportive environment (& delicious home-cooked food!) she was well enough to go out on a day trip which she hadn't done in years. It wasn't all plain sailing of course; having lived independently for 90 years, it wasn't going to be. The empathy and skill with which the manager and staff handled her complex emotional and physical challenges through to the end is a testament to their exceptional person-centred care. She absolutely loved engaging with the staff and it was a great comfort to us that Mum was valued and understood for the person she was. We remain ever thankful to everyone at Acacia.
Reply from Stuart Lamacraft, Marketing Assistant at AcaciaThank you for sharing such a heartfelt review. We understand how difficult the decision to move a loved one into care can be and we're truly honoured to have provided the reassurance your family needed. It's wonderful to hear how your mum thrived with us, from enjoying home-cooked meals to going on a day trip after such a challenging time. Your kind words about our team's empathy and dedication mean so much. Knowing she was valued and understood as the unique person she was is the greatest compliment we could receive. It was a privilege to care for your mum. Thank you for trusting us.
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Review from M J (Friend of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't believe I've found the perfect home for my dear friend.
The manager and staff are just so friendly and accommodating. I can approach any member of staff. From the manager, assistant manager, receptionists, nurses, activity ladies, handyman, cleaners, laundry staff and catering staff, they all
seem happy. Always greet me with a warm smile.
I am generally perceptive of people so I know what I see.
My friend likes taking part in the activities. I have visited her and joined in the bingo and art classes. I take her to sit in the lovely garden which she enjoys.
The chickens are a favourite. She mimics the cockerel.
Animals are allowed to visit as well. I have taken my Cockapoo, Bradley, who she loves, to see her. A big thank you to the manager and her amazing team for making Acacia Care the wonderful caring Home that it is.
The biggest compliment I can give is to the manager. This is the sort of home I would want for myself if ever I had to go into care.
Reply from Stuart Lamacraft, Marketing Assistant at AcaciaThank you so much for your heartfelt review and for sharing your wonderful experience at Acacia Care Centre. It's pleasing to hear how much you value the warm and welcoming atmosphere created by our team. We're thrilled that your dear friend enjoys the activities, the garden, and even our beloved chickens. Your kind words about our staff and their dedication mean the world to us, and your compliment about considering Acacia for yourself in the future is truly the highest praise we could receive. Thank you for your support and trust in us.
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Review from P R (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to express my gratitude for the help my mother has received at the care home by everyone who works here. The care has been exceptional which has improved the overall well-being of my mother.
Reply from Monika Jankauskaite, Digital Marketing Manager at AcaciaThank you for your heartfelt message. We're delighted to hear that the care your mother has received at Acacia Care has been exceptional and positively impacted her well-being. Your gratitude means a lot to us, and we're grateful for the opportunity to support your family.
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Review from T B (Son of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia has a pleasant ambience. It is always kept very clean. The staff are all friendly, helpful, genuinely caring and patient. It feels calm and well-organised. Medical needs are attended to as you'd expect by a diligent nursing team along with regular visits from a local GP. Activities organised
by the excellent lifestyle team help residents to feel part of a community.
My father transferred from a hospital stay. His care needs changed as his health recovered. The care he received was adapted to his changing needs and I'm sure this will continue if his capabilities diminish in future. The manager and other staff are excellent, always willing to listen to any concerns and make changes if needed.
Overall, I see residents being treated with dignity, and with care tailored to their individual needs. Staff do their best to facilitate worthwhile a quality of life. I am always welcomed warmly when I'm able to visit and feel confident that Dad is well cared for at other times.
Reply from Monika Jankauskaite, Digital Marketing Manager at AcaciaThank you for your detailed and kind feedback. We're pleased to hear that Acacia Care's clean, calm, and well-organised environment, along with our friendly and attentive staff, has positively impacted your father's care. It's wonderful to know that the tailored care and community activities have made a difference and that you always feel welcome during your visits. Your confidence in our care means a lot to us.
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Review from Linda H (Wife of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Acacia since January 2024. He arrived at the home significantly malnourished and in very poor health. He has made good progress as far as his disease permits.
Since becoming a resident he has gained weight, the accommodation facilitates his needs to be independent.
He also benefits from the routine the nursing home provides, regarding mealtimes, snacks and his medication. Acacia is run under the management where staff are caring and fully accessible both to residents and family.


The entertainment provided is for all the residents regardless of their disability. Entertainment is sometimes provided by outside providers as well as in-house. On one of my visits last week, I walked into my husband's room and there was a Shetland pony! He was so overwhelmed emotionally.
There are regular meetings held for relatives with visiting speakers. I feel a great sense of relief knowing he is cared for 24 hours a day which I was unable to provide myself.

Reply from Monika Jankauskaite, Digital Marketing Manager at AcaciaThank you for taking the time to share your experience at Acacia Care Centre. We are delighted to hear that your husband has shown significant improvement since joining us. Your sense of relief in knowing that your husband is cared for around the clock means a lot to us. We are dedicated to maintaining high standards of care and comfort for our residents, and your feedback reinforces our commitment.
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Review from Allison M (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this dementia care nursing home since last year, the family and I are so grateful to the nursing staff for their care and support for all of her nursing care needs. The home has a friendly family atmosphere, nothing is ignored if we have any concerns, the health care assistants
are very attentive.
We feel lucky that our mother is in a home-from-home environment.
The home is managed well and the quality improvement of "you say, I do" really works.
Thank you Acacia Nursing Home.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaWe're truly touched by your kind words about Acacia Care Centre. Providing exceptional care for residents is our top priority, and we're glad to hear that your mother has received such compassionate support from our nursing staff. Creating a warm and family-like atmosphere is important to us, and we're grateful for your trust in our team. Our commitment to addressing concerns promptly through initiatives like 'you said, we did' reflects our dedication to continuous improvement. Thank you for choosing Acacia Care Centre, we're honoured to care for your mother.
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Review from Colin C (Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident at Acacia Care Centre for 5 years. The home is ok. Activities are good, the trips are good and there is a variety of trips. Staff are good, some are exceptional and these I feel comfortable with.
The manager and duty manager are good at their job, the receptionist is good at
her job.
Maintenance is excellent and always does any jobs I require immediately or as soon as he can.
I get on with the weekend receptionists as well and all the reception staff are helpful
The regular nurse on my unit does her job right and always makes sure things are done
I am unable to eat or drink so am not commenting on food.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaThank you for sharing your experience at Acacia Care Centre. We're pleased to hear that you've found the activities and trips enjoyable and that you've had positive interactions with our staff members, including our receptionists, nurses, and maintenance team. We take pride in providing a variety of activities and trips to enrich the lives of our residents. Our dedicated team, from the home manager and deputy manager to the receptionist and maintenance staff, strive to create a comfortable and supportive environment for all residents. Your feedback about the regular nurse on your unit ensuring things are done right is greatly appreciated. We understand the importance of prompt maintenance service and are glad to hear that our maintenance team has been excellent in addressing your needs promptly. We value your input and are committed to continually providing the best care possible for our residents
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Review from A G (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff, for the care and support you have given my dad. Dad arrived just before Christmas 2023. Within a few days, Dad had fitted in well, and loves being there.
Dad loves playing dominoes, most afternoons Dad walks to the lounge and plays dominoes with his friends, and
joins in on some of the daily activities, he eats well, the food is really good, he has a lovely room, which is lovely and clean.
We celebrated his 92 birthday this week, with family, which was lovely!
Once again thank you, you are amazing!
From a very happy daughter.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaThank you for your review of Acacia Care Centre. It brings us immense joy to hear that your dad has settled in so well and feels content and loved within our community. It's heartwarming to know that your dad enjoys playing dominoes with his friends and actively participates in our daily activities. Creating a vibrant and engaging environment for our residents is one of our top priorities, and we're thrilled to hear that your dad is embracing the opportunities to socialise. Ensuring our residents receive nutritious and delicious meals is paramount to us, and we're glad to hear that your dad is enjoying the food provided. Celebrating special occasions like your dad's 92nd birthday with family is a cherished part of our community, and we're delighted that you were able to share such a memorable moment with us. Thank you for entrusting us with your dad's care, and please know that our team is here to support both you and your dad every step of the way.
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Review from Michelle D (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into the care of the wonderful team at Acacia in December 2023. When I went for a show around I was greeted by 1 of the weekend receptionists who was clearly proud to show us the facilities. I immediately felt at ease and I knew that Mum would be happy there.
On Mum's first day, she took
part in the activities and continued to do so at every opportunity. She particularly enjoyed the day trips to the museums and places of interest as well as the extensive weekly activity programme, which is shared with relatives. The menus are changed regularly and there is an extensive choice which caters for all dietary requirements.
The Manageress and all her staff are beyond superb. I think she has personally handpicked them all as they are so kind, patient and genuinely care for all the residents. Mum needed specialist nursing care and what she received was exemplary, right up until the very end and then she was treated with the utmost respect and dignity. Excellent and I highly recommend it.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaThank you for taking the time to share your heartfelt review of Acacia Care Centre. Your words deeply resonate with our commitment to providing exceptional care and support to all our residents and their families. Our team strives to create a warm and inviting atmosphere, and it's gratifying to hear that you sensed the pride our staff take in showcasing our facilities. We're thrilled to learn that your mum actively participated in our activities and outings, our lifestyle teams work tirelessly to ensure that our activity programs are not only stimulating but also inclusive. The heart of our care lies in the dedication and compassion of our staff, and we're incredibly grateful for your recognition of their exceptional qualities. Your recommendation means a lot to us, and we're honoured to have had the privilege of caring for your mum. Please know that our doors are always open, and we're here to support you and your family in any way we can.
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Review from Dawn L (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Acacia Care Centre, this will be her 4th year. She had her struggles in the beginning but once she had settled she loved it. I love it because we as a family always get a warm welcome from the receptionist to carers, nurses to cleaners, even the tea lady, all the staff are amazing.
My mum loves the visits from the animals and bingo. The food is great. She gets a birthday cake from them every year which is lovely but we still bring her one too, she always says she's going to share it. It's very reassuring when we leave her that she's taken care of and happy. If I have any complaints it's that my mum has a better social life than me.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaThank you for sharing your experience with us. We're pleased to hear that your mother has settled in well at Acacia Care Centre over the past four years. We strive to provide a warm and welcoming environment for all residents and visitors, and we're glad to know that your family feels this way. It's wonderful to hear that your mother enjoys the various activities and appreciates the food and special touches like the birthday cake. Your feedback reassures us that we're providing excellent care, and we're grateful for the trust you've placed in us. We're glad your mother is happy and well taken care of. Thank you for being part of our Acacia Care Centre community.
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Review from Alison F (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Acacia Care home since December 2023, I was very worried at the beginning as it was the first time that my Dad would be placed within a residential setting. However, I was greeted with the greatest smile from the receptionist, she was so warm and friendly, as she showed me around
the entire unit. I then wanted to talk to the care assistants, I was very happy to observe how they were with the clients, as they were personable, caring and approachable. My dad's stay has been second to none, they are providing excellent care, and he is extremely happy as they cater for his every need. I highly recommend the home to all, and I am very happy with the manager, as she is always available to speak to all family members when required. The standard is very high and the accommodation is to an excellent standard!
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaThank you for sharing your experience with us! We're thrilled to hear that your initial worries were eased by the warm welcome and excellent care provided at Acacia Care Centre. It's heartening to know that the receptionist and care assistants left such a positive impression with their warmth, friendliness, and dedication. We're delighted that your father's stay has been exceptional, with his needs being catered to attentively. Your recommendation means a lot to us, and we're grateful for your kind words about the high standards of care and accommodation. We strive to maintain these standards and to continue providing excellent care for all our residents. Thank you for choosing Acacia Care Centre!
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Review from L E (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother gradually became happier as she stayed on at Acacia. The cleanliness is excellent there, her privacy respected with good security plus a lot of patience. We feel at ease with the staff and my experience is that they know me by name there. There is a tea/coffee area or even a library (or bar!)
if you want a break whilst visiting. My mother has been at Acacia about five years and, although she is challenging at times (with dementia), I have never heard a deprecating remark about her. She is less frightened and generally watches her favourite TV programmes whilst watching over her dolls. Her hair is carefully trimmed.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaWe are glad to hear about your positive experience with Acacia Care Centre. It's heartening to know that your mother has found happiness and comfort during her time here. Our commitment to cleanliness, privacy, and security, as well as the patience of our staff, are fundamental to providing a supportive environment for all residents. It's wonderful that you feel at ease with our staff and we strive to create a welcoming atmosphere where everyone feels recognised and valued. Your mother's five-year stay is a testament to the exceptional quality of care she receives, particularly in light of the challenges posed by dementia. We're dedicated to providing individualised care and ensuring that all residents feel respected and supported. Thank you for sharing your feedback and please don't hesitate to reach out if there's anything further we can do to enhance your mother's experience at Acacia Care Centre.
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Review from S A (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Acacia Care Centre for a whole year this month. The time has really gone quickly! She was admitted to the centre straight from the hospital and not in the best condition. She was thin, hardly eating/drinking and had a major pressure sore on her left heel. It was black! Now she has reached
her optimal condition, she has gained weight and is eating/drinking satisfactorily. The pressure sore is completely healed and she's alert and smiley and back to her old self. Due to her dementia, she does need total hands-on care which is delivered at a high standard.
Reply from Sydney Lyttleton, Marketing Assistant at AcaciaWe deeply appreciate you taking the time to share your positive experience with Acacia Care Centre. It warms our hearts to hear about your mother's progress over the past year. It's truly gratifying to know that she has reached her optimal condition and experienced such positive changes. We understand the challenges that come with dementia, and we're committed to providing the highest standard of total hands-on care to meet her needs. We are proud of our dedicated team for their role in her recovery, and we are thrilled to see her alert, smiley, and back to her old self. If there are any specific aspects you'd like to discuss or if there's anything more we can do to enhance her experience, please don't hesitate to reach out. Thank you for entrusting us with your mother's care, and we look forward to continuing to provide the support she needs.
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Acacia is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Acacia is calculated as follows: ( (134 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.768 Points relating to the number of positive Reviews for Acacia is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 12 Positive Reviews ÷ 12.4 = 0.968
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Angela

Angela Christian

Job Title: Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.


With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.


I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.


Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

Frequently Asked Questions about Acacia

What types of Care is Acacia registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia have?

There are 62 Single Rooms.

What are the Facilities & Services at Acacia?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia to the centre of London?

7.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia to verify any information. View our terms and conditions. Acacia has an Enhanced Service - more info.