Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 141 Reviews
  • Acacia Care Centre, London
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Care Provided by Acacia Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1674
  • Self-Funded Nursing Care: from £1849
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Acacia Care Centre for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)
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Acacia Care Centre Reviews (141)

9.8

Acacia Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 14 reviews in the last 2 years.
Over all time Acacia Care Centre has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Care Centre
  • 49
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Total of 141, showing 21-40
Review from V G (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This centre has been a godsend for my mum since she came here, my first experience of a nursing home has been amazing and the staff have gone above and beyond and have made her feel welcome.
If you are ever worried about a nursing home for your family member just come in and speak to the receptionist
or even the centre manager, they will answer any question you have or show you around and quash any worries.
This December they had so many activities on for the people here, Christmas carols, games, pets at therapy, Christmas and New Year’s parties and dinners.
The food is amazing and fresh every day.
This centre is amazing and if I had to use one again I would use this centre again.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for sharing your positive experience with Acacia Care Centre. We are delighted to hear that your mother has found our centre to be a valuable and welcoming place. We appreciate your acknowledgement of our staff's commitment to going above and beyond. Your feedback on the December activities created by our dedicated lifestyles team and the overall atmosphere is valuable to us. We look forward to continuing to provide excellent care and thank you for choosing Acacia Care Centre.
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Review from Val M (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
A lovely clean place with a nice outdoor/garden area for residents. A friendly, welcoming and caring staff team led by a wonderful supportive manager. They all clearly cared about my dad and looked after him so well.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you so much for your heartwarming review! We're thrilled to hear that you found Acacia Care Centre to be a lovely and clean place with a beautiful outdoor/garden area for our residents. Our dedicated staff takes pride in creating a friendly and welcoming environment, and it warms our hearts to know that you felt the care and support extended by our wonderful team, led by our supportive manager. Thank you again for your kind words.
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Review from Kareen S (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Management was superb and always on hand. Very friendly and welcoming. One of the best managers I've had to deal with. Was a pleasure having her manage the home where my mum once was.
The place was lovely and clean, reception staff were very professional as well.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for your positive feedback about Acacia Care Centre. We appreciate your recognition of our management's professionalism and the welcoming atmosphere. Our commitment to cleanliness and the professionalism of our reception staff are central to our service. We value your input and we remain dedicated to providing excellent care and service. Thank you for your acknowledgement.
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Review from Wayne A (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at this care centre has been very good.
The staff have been friendly and understanding of the resident's needs.
I am happy with what I see.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreWe appreciate your positive feedback about your experience at Acacia Care Centre. We are pleased to hear that our staff's friendliness and understanding of our residents' needs have contributed to your satisfaction. We strive to provide a welcoming and supportive environment for all our residents, and your feedback is valuable to us. Thank you for sharing your thoughts.
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Review from Mark M (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was taken to the Acacia Care Centre in February 2023. Sadly, he passed away in June - but those months he spent at the centre, being looked after by management and the team were a huge comfort to our family. Dad was very ill and was treated with such care and dignity. Each time we visited we
were made to feel incredibly welcome and we know that, even in the short time he was there, our Dad was very well looked after. We had thought long and hard about putting him into such a place but we knew from the moment we went there and met the team that we had made the right decision.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreWe appreciate your feedback regarding the care your father received here at Acacia Care Centre. While it's a challenging time, it's comforting to know that he was treated with care and dignity during his stay. The warm and welcoming atmosphere you experienced during your visits is a testament to our dedicated team. It's reassuring to hear that you felt your decision was the right one. Thank you for sharing your thoughts.
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Review from D M (Son of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Acacia for over a year now, so we’ve had a lot of experience with Acacia and all the staff that work here. First and foremost, they are very welcoming and make you feel at home. The staff are very friendly, and you feel that they really care about your loved ones and all the residents.
It feels like a partnership, which makes us feel very comfortable when we are not there, knowing that Mum is in good hands. The home is very clean, and Mum is always clean and well-presented whenever we visit. Plus, they arrange activities and entertainment for the residents, which are great opportunities to attend and join in as a family member.
A big thanks to everyone who works at Acacia – from the management to the carers, the kitchen staff and all the support staff. We really appreciate all that you do to make this a comfortable, caring and safe space for Mum.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for sharing your experience with Acacia Care Centre. We're delighted to hear that your mother has felt at home during her stay and that our staff have been welcoming and friendly, providing a sense of care and partnership. It's heartening to know that our commitment to cleanliness and the well-being of our residents is evident during your visits. We're glad that you appreciate the activities and entertainment our dedicated lifestyle leads organise for the residents and their families. Your kind words mean a lot; thank you again for leaving us such a positive review.
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Review from S P (Brother of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review to support Acacia Care Centre in the work that they are undertaking with the elderly and those in need. My sister has been on prescription drugs from the age of 14 and suffers from mental health challenges. She has been in and out of both hospital and care homes for many years.
She was accepted into Acacia Care Centre by the manager and has been looked after by two of the staff members. When everyone wanted to give up on her, they stood by her. I would recommend Acacia Care Centre. From the manager to the two staff members who look after her, the professionalism, advice and welcoming smile you get from the reception team. They are capable employees who have shown a loving and caring spirit. They are thoughtful, professional and very understanding. I would not hesitate to recommend the care home to families seeking a safe space for their loved ones.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreYour heartfelt review in support of Acacia Care Centre is truly touching. We're deeply appreciative of your recognition of our team's dedication and the care provided to your sister. It's heart-warming to hear that, even in challenging circumstances, they stood by her and demonstrated professionalism, advice and a warm welcome. Your kind words about our capable employees who exhibit a loving and caring spirit, thoughtfulness, professionalism and understanding are uplifting. Thank you for recommending Acacia Care Centre as a safe and caring space for families seeking the best care for their loved ones.
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Review from M P (Wife of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and I am very happy/reassured with the care my husband receives. They are very kind to me and my family and make us feel very welcome. My husband has a lovely room and I find it very comforting when I visit him (daily). We've added our own touches so it feels homely. The home
is very bright and spacious, with lovely gardens, great handyman, gardener and chefs cook wonderful food.
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Review from N K (Son of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Acacia Care Centre for many years. There are numerous activities for residents along with good food and great facilities. He goes out regularly on trips arranged by the family. The staff are always kind and helpful in getting him ready and taking care of his needs for
all his excursions. His room is clean and tidy and the en suite bathroom is always very clean too. The management is attentive and very helpful.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for taking the time to leave such a positive review. Our team at Acacia Care Centre pride itself in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.
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Review from Sarah A (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Acacia Care Centre for almost three years now and I can say she has been receiving the best care. The manager is such a lovely woman that genuinely seems to care about the residents. I would definitely recommend this care home as somewhere you can leave your loved one, knowing
they will be well taken care of.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for your kind words and comments regarding our home and staff at Acacia Care Centre. Our dedicated team works hard to deliver high standards of quality care services for your loved ones, at all times.
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Review from L M (Daughter of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad moved to Acacia Care Centre about a week ago now and in comparison to the place that he was previously at, I can already see and feel the difference in the care. From personal hygiene to socialisation, to food and to the well treatment and encouragement. This place is so nice, he is always fresh,
fed and is happy. All staff from admin to nurses to maintenance and cleaners have been so lovely!
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for your kind words and comments, regarding our home and staff at Acacia Care Centre. Our dedicated staff work hard to deliver high standards of quality care services for your loved ones, at all times, as our residents are always our number one priority. It's so wonderful to have the team's efforts recognised, thank you again for your review.
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Review from Jeanette E (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Led by a good, efficient manager. Experienced and kind to all residents' needs. The entertainment team are engaging, thoughtful and the residents look forward to the planned daily activities. Housekeeping is excellent, rooms are cleaned daily and laundry is always good and efficient. The care and support
from staff is of a high standard and any issues are always listened to and actioned appropriately.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and interests of our residents, making each day more meaningful. Your feedback will be shared with the team
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Review from Ian K (Nephew of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well-run nursing/care home with good facilities, safe garden and helpful staff.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for your positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Sharon R (Friend of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entrance this care home is warm, friendly and clean, lots of information on hand if needed. On entering the floor I needed I was welcomed by lovely staff, quiet and very clean, my friend looked happy with a big smile.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreWe appreciate your positive comments, regarding our home and staff. Our highly experienced team are always aiming to provide the best care for your loved ones at all times. Your kind words will be passed on to the team.
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Review from C H (Daughter of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia Care Centre has been amazing with supporting all our family as our family member transferred from hospital to a residential setting for the first time. They were so kind and helpful at a time when it was most needed. I would like to fully reassure that all our fears of what could happen never
materialised and we are so happy and grateful that our family member is so happy. The staff there are the magic that help you see your loved one adapt in a home-from-home environment. We feel that they are happy, thriving and the staff were quick and eager to really get us all and then fine-tune the care. We were very grateful that we secured a place at Acacia and want to thank the team for the high-quality authentic care and sense of community they create.
Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care CentreThank you for your kind words. Our experienced staff at Acacia Care Centre always aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. The environment we strive to create in our care home is uplifting and joyful, allowing people to enjoy their time whilst receiving the necessary care. We thank you again for your review.
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Review from Florah M (Niece of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very welcoming, clean and very professionally run. My Auntie has settled in well. She says staff treat her very well. My Auntie has gained quite a bit of weight, may be due to medication. It would be nice to have more physical exercise.
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Review from A S (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nurses very good, facilities and food good. Good activities and activities staff. Reception always helpful and friendly. Manager always approachable. The only negative is fixtures and fittings a bit 'tired' and maintenance not what it could be ie broken furniture, window latches.
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Review from V D (Friend of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like this environment as everyone is friendly and I feel comfortable with the staff. This place is peaceful and spotless and would recommend anyone to see Acacia.
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Review from C B (Brother of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem ready to help and advise, even when pressed for time. Carer help on outside trips was excellent.
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Review from D M (Father of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In spite of the COVID problem, Acacia Care Centre continued to run efficiently.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Acacia Care Centre is calculated as follows: ( (155 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Acacia Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (0)

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