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Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Acacia, London
Acacia, London
Acacia, London

Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...  

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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Acacia Reviews (142)

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9.6

Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from S A (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

Mum has been at Acacia Care Centre for a whole year this month. The time has really gone quickly! She was admitted to the centre straight from the hospital and not in the best condition. She was thin, hardly eating/drinking and had a major pressure sore on her left heel. It was black! Now she has reached her optimal condition, she has gained weight and is eating/drinking satisfactorily. The pressure sore is completely healed and she's alert and smiley and back to her old self. Due to her dementia, she does need total hands-on care which is delivered at a high standard.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

We deeply appreciate you taking the time to share your positive experience with Acacia Care Centre. It warms our hearts to hear about your mother's progress over the past year. It's truly gratifying to know that she has reached her optimal condition and experienced such positive changes. We...  

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Review from V G (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
This centre has been a godsend for my mum since she came here, my first experience of a nursing home has been amazing and the staff have gone above and beyond and have made her feel welcome.
If you are ever worried about a nursing home for your family member just come in and speak to the receptionist or even the centre manager, they will answer any question you have or show you around and quash any worries.
This December they had so many activities on for the people here, Christmas carols, games, pets at therapy, Christmas and New Year’s parties and dinners.
The food is amazing and fresh every day.

This centre is amazing and if I had to use one again I would use this centre again.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for sharing your positive experience with Acacia Care Centre. We are delighted to hear that your mother has found our centre to be a valuable and welcoming place. We appreciate your acknowledgement of our staff's commitment to going above and beyond. Your feedback on the December...  

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Review from Val M (Daughter of Resident) published on 4 December 2023 Submitted via Website
Overall Experience

A lovely clean place with a nice outdoor/garden area for residents. A friendly, welcoming and caring staff team led by a wonderful supportive manager. They all clearly cared about my dad and looked after him so well.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you so much for your heartwarming review! We're thrilled to hear that you found Acacia Care Centre to be a lovely and clean place with a beautiful outdoor/garden area for our residents. Our dedicated staff takes pride in creating a friendly and welcoming environment, and it warms our hearts...  

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Review from Kareen S (Daughter of Resident) published on 24 November 2023 Submitted via Website
Overall Experience
Management was superb and always on hand. Very friendly and welcoming. One of the best managers I've had to deal with. Was a pleasure having her manage the home where my mum once was.

The place was lovely and clean, reception staff were very professional as well.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for your positive feedback about Acacia Care Centre. We appreciate your recognition of our management's professionalism and the welcoming atmosphere. Our commitment to cleanliness and the professionalism of our reception staff are central to our service. We value your input and we remain dedicated to providing excellent care and service. Thank you for your acknowledgement.

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Review from Mark M (Son of Resident) published on 12 September 2023 Submitted via Website
Overall Experience

Our dad was taken to the Acacia Care Centre in February 2023. Sadly, he passed away in June - but those months he spent at the centre, being looked after by management and the team were a huge comfort to our family. Dad was very ill and was treated with such care and dignity. Each time we visited we were made to feel incredibly welcome and we know that, even in the short time he was there, our Dad was very well looked after. We had thought long and hard about putting him into such a place but we knew from the moment we went there and met the team that we had made the right decision.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

We appreciate your feedback regarding the care your father received here at Acacia Care Centre. While it's a challenging time, it's comforting to know that he was treated with care and dignity during his stay. The warm and welcoming atmosphere you experienced during your visits is a testament to...  

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Review from Wayne A (Son of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
My experience at this care centre has been very good.
The staff have been friendly and understanding of the resident's needs.

I am happy with what I see.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

We appreciate your positive feedback about your experience at Acacia Care Centre. We are pleased to hear that our staff's friendliness and understanding of our residents' needs have contributed to your satisfaction. We strive to provide a welcoming and supportive environment for all our residents, and your feedback is valuable to us. Thank you for sharing your thoughts.

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Review from D M (Son of Resident) published on 8 August 2023 Submitted via Website
Overall Experience
Mum has been at Acacia for over a year now, so we’ve had a lot of experience with Acacia and all the staff that work here. First and foremost, they are very welcoming and make you feel at home. The staff are very friendly, and you feel that they really care about your loved ones and all the residents.
It feels like a partnership, which makes us feel very comfortable when we are not there, knowing that Mum is in good hands. The home is very clean, and Mum is always clean and well-presented whenever we visit. Plus, they arrange activities and entertainment for the residents, which are great opportunities to attend and join in as a family member.

A big thanks to everyone who works at Acacia – from the management to the carers, the kitchen staff and all the support staff. We really appreciate all that you do to make this a comfortable, caring and safe space for Mum.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for sharing your experience with Acacia Care Centre. We're delighted to hear that your mother has felt at home during her stay and that our staff have been welcoming and friendly, providing a sense of care and partnership. It's heartening to know that our commitment to cleanliness and the...  

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Review from S P (Brother of Resident) published on 28 July 2023 Submitted via Website
Overall Experience

I am writing this review to support Acacia Care Centre in the work that they are undertaking with the elderly and those in need. My sister has been on prescription drugs from the age of 14 and suffers from mental health challenges. She has been in and out of both hospital and care homes for many years. She was accepted into Acacia Care Centre by the manager and has been looked after by two of the staff members. When everyone wanted to give up on her, they stood by her. I would recommend Acacia Care Centre. From the manager to the two staff members who look after her, the professionalism, advice and welcoming smile you get from the reception team. They are capable employees who have shown a loving and caring spirit. They are thoughtful, professional and very understanding. I would not hesitate to recommend the care home to families seeking a safe space for their loved ones.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Your heartfelt review in support of Acacia Care Centre is truly touching. We're deeply appreciative of your recognition of our team's dedication and the care provided to your sister. It's heart-warming to hear that, even in challenging circumstances, they stood by her and demonstrated...  

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Review from M P (Wife of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

The staff are very caring and I am very happy/reassured with the care my husband receives. They are very kind to me and my family and make us feel very welcome. My husband has a lovely room and I find it very comforting when I visit him (daily). We've added our own touches so it feels homely. The home is very bright and spacious, with lovely gardens, great handyman, gardener and chefs cook wonderful food.

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Review from N K (Son of Resident) published on 28 June 2023 Submitted via Website
Overall Experience

My father has been a resident at Acacia Care Centre for many years. There are numerous activities for residents along with good food and great facilities. He goes out regularly on trips arranged by the family. The staff are always kind and helpful in getting him ready and taking care of his needs for all his excursions. His room is clean and tidy and the en suite bathroom is always very clean too. The management is attentive and very helpful.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for taking the time to leave such a positive review. Our team at Acacia Care Centre pride itself in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.

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Review from Sarah A (Daughter of Resident) published on 19 May 2023 Submitted via Website
Overall Experience

My mum has been living at Acacia Care Centre for almost three years now and I can say she has been receiving the best care. The manager is such a lovely woman that genuinely seems to care about the residents. I would definitely recommend this care home as somewhere you can leave your loved one, knowing they will be well taken care of.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for your kind words and comments regarding our home and staff at Acacia Care Centre. Our dedicated team works hard to deliver high standards of quality care services for your loved ones, at all times.

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Review from L M (Daughter of Resident) published on 14 April 2023 Submitted via Postal Card
Overall Experience

My Dad moved to Acacia Care Centre about a week ago now and in comparison to the place that he was previously at, I can already see and feel the difference in the care. From personal hygiene to socialisation, to food and to the well treatment and encouragement. This place is so nice, he is always fresh, fed and is happy. All staff from admin to nurses to maintenance and cleaners have been so lovely!

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for your kind words and comments, regarding our home and staff at Acacia Care Centre. Our dedicated staff work hard to deliver high standards of quality care services for your loved ones, at all times, as our residents are always our number one priority. It's so wonderful to have the team's efforts recognised, thank you again for your review.

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Review from Jeanette E (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card
Overall Experience

Led by a good, efficient manager. Experienced and kind to all residents' needs. The entertainment team are engaging, thoughtful and the residents look forward to the planned daily activities. Housekeeping is excellent, rooms are cleaned daily and laundry is always good and efficient. The care and support from staff is of a high standard and any issues are always listened to and actioned appropriately.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and...  

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Review from C H (Daughter of Resident) published on 16 September 2022 Submitted via Website
Overall Experience

Acacia Care Centre has been amazing with supporting all our family as our family member transferred from hospital to a residential setting for the first time. They were so kind and helpful at a time when it was most needed. I would like to fully reassure that all our fears of what could happen never materialised and we are so happy and grateful that our family member is so happy. The staff there are the magic that help you see your loved one adapt in a home-from-home environment. We feel that they are happy, thriving and the staff were quick and eager to really get us all and then fine-tune the care. We were very grateful that we secured a place at Acacia and want to thank the team for the high-quality authentic care and sense of community they create.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for your kind words. Our experienced staff at Acacia Care Centre always aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any...  

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Review from Sharon R (Friend of Resident) published on 16 September 2022 Submitted via Postal Card
Overall Experience

On entrance this care home is warm, friendly and clean, lots of information on hand if needed. On entering the floor I needed I was welcomed by lovely staff, quiet and very clean, my friend looked happy with a big smile.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

We appreciate your positive comments, regarding our home and staff. Our highly experienced team are always aiming to provide the best care for your loved ones at all times. Your kind words will be passed on to the team.

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Review from Ian K (Nephew of Resident) published on 16 September 2022 Submitted via Postal Card
Overall Experience

Well-run nursing/care home with good facilities, safe garden and helpful staff.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia

Thank you for your positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Florah M (Niece of Resident) published on 14 September 2022 Submitted via Postal Card
Overall Experience

The care home is very welcoming, clean and very professionally run. My Auntie has settled in well. She says staff treat her very well. My Auntie has gained quite a bit of weight, may be due to medication. It would be nice to have more physical exercise.

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Review from A S (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Nurses very good, facilities and food good. Good activities and activities staff. Reception always helpful and friendly. Manager always approachable. The only negative is fixtures and fittings a bit 'tired' and maintenance not what it could be ie broken furniture, window latches.

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Review from V D (Friend of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

I like this environment as everyone is friendly and I feel comfortable with the staff. This place is peaceful and spotless and would recommend anyone to see Acacia.

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Review from C B (Brother of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

Staff seem ready to help and advise, even when pressed for time. Carer help on outside trips was excellent.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Acacia.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Acacia.

Meet the Team (1)

Angela Christian
Angela ChristianJob Title Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.

With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.

I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.

Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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