I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax with loved ones in the beautifully landscaped gardens.
The team create a sense of belonging, where everyone feels comfortable and supported. Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and minibus outings.
Contact Acacia to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.
Acacia has a Review Score of 9.7 (9.698) out of 10, based on 12 reviews in the last 2 years.
Over all time Acacia has 143 reviews.
My mother gradually became happier as she stayed on at Acacia. The cleanliness is excellent there, her privacy respected with good security plus a lot of patience. We feel at ease with the staff and my experience is that they know me by name there. There is a tea/coffee area or even a library (or...
My mother gradually became happier as she stayed on at Acacia. The cleanliness is excellent there, her privacy respected with good security plus a lot of patience. We feel at ease with the staff and my experience is that they know me by name there. There is a tea/coffee area or even a library (or bar!) if you want a break whilst visiting. My mother has been at Acacia about five years and, although she is challenging at times (with dementia), I have never heard a deprecating remark about her. She is less frightened and generally watches her favourite TV programmes whilst watching over her dolls. Her hair is carefully trimmed.
We are glad to hear about your positive experience with Acacia Care Centre. It's heartening to know that your mother has found happiness and comfort during her time here. Our commitment to cleanliness, privacy, and security, as well as the patience of our staff, are fundamental to providing a...
We are glad to hear about your positive experience with Acacia Care Centre. It's heartening to know that your mother has found happiness and comfort during her time here. Our commitment to cleanliness, privacy, and security, as well as the patience of our staff, are fundamental to providing a supportive environment for all residents. It's wonderful that you feel at ease with our staff and we strive to create a welcoming atmosphere where everyone feels recognised and valued. Your mother's five-year stay is a testament to the exceptional quality of care she receives, particularly in light of the challenges posed by dementia. We're dedicated to providing individualised care and ensuring that all residents feel respected and supported. Thank you for sharing your feedback and please don't hesitate to reach out if there's anything further we can do to enhance your mother's experience at Acacia Care Centre.
Mum has been at Acacia Care Centre for a whole year this month. The time has really gone quickly! She was admitted to the centre straight from the hospital and not in the best condition. She was thin, hardly eating/drinking and had a major pressure sore on her left heel. It was black! Now she has...
Mum has been at Acacia Care Centre for a whole year this month. The time has really gone quickly! She was admitted to the centre straight from the hospital and not in the best condition. She was thin, hardly eating/drinking and had a major pressure sore on her left heel. It was black! Now she has reached her optimal condition, she has gained weight and is eating/drinking satisfactorily. The pressure sore is completely healed and she's alert and smiley and back to her old self. Due to her dementia, she does need total hands-on care which is delivered at a high standard.
We deeply appreciate you taking the time to share your positive experience with Acacia Care Centre. It warms our hearts to hear about your mother's progress over the past year. It's truly gratifying to know that she has reached her optimal condition and experienced such positive changes. We...
We deeply appreciate you taking the time to share your positive experience with Acacia Care Centre. It warms our hearts to hear about your mother's progress over the past year. It's truly gratifying to know that she has reached her optimal condition and experienced such positive changes. We understand the challenges that come with dementia, and we're committed to providing the highest standard of total hands-on care to meet her needs. We are proud of our dedicated team for their role in her recovery, and we are thrilled to see her alert, smiley, and back to her old self. If there are any specific aspects you'd like to discuss or if there's anything more we can do to enhance her experience, please don't hesitate to reach out. Thank you for entrusting us with your mother's care, and we look forward to continuing to provide the support she needs.
If you are ever worried about a nursing home for your family member just come in and speak to the...
This centre is amazing and if I had to use one again I would use this centre again.
Thank you for sharing your positive experience with Acacia Care Centre. We are delighted to hear that your mother has found our centre to be a valuable and welcoming place. We appreciate your acknowledgement of our staff's commitment to going above and beyond. Your feedback on the December...
Thank you for sharing your positive experience with Acacia Care Centre. We are delighted to hear that your mother has found our centre to be a valuable and welcoming place. We appreciate your acknowledgement of our staff's commitment to going above and beyond. Your feedback on the December activities created by our dedicated lifestyles team and the overall atmosphere is valuable to us. We look forward to continuing to provide excellent care and thank you for choosing Acacia Care Centre.
A lovely clean place with a nice outdoor/garden area for residents. A friendly, welcoming and caring staff team led by a wonderful supportive manager. They all clearly cared about my dad and looked after him so well.
A lovely clean place with a nice outdoor/garden area for residents. A friendly, welcoming and caring staff team led by a wonderful supportive manager. They all clearly cared about my dad and looked after him so well.
Thank you so much for your heartwarming review! We're thrilled to hear that you found Acacia Care Centre to be a lovely and clean place with a beautiful outdoor/garden area for our residents. Our dedicated staff takes pride in creating a friendly and welcoming environment, and it warms our hearts...
Thank you so much for your heartwarming review! We're thrilled to hear that you found Acacia Care Centre to be a lovely and clean place with a beautiful outdoor/garden area for our residents. Our dedicated staff takes pride in creating a friendly and welcoming environment, and it warms our hearts to know that you felt the care and support extended by our wonderful team, led by our supportive manager. Thank you again for your kind words.
The place was lovely and clean, reception staff were very professional as well.
The place was lovely and clean, reception staff were very professional as well.
Thank you for your positive feedback about Acacia Care Centre. We appreciate your recognition of our management's professionalism and the welcoming atmosphere. Our commitment to cleanliness and the professionalism of our reception staff are central to our service. We value your input and we remain dedicated to providing excellent care and service. Thank you for your acknowledgement.
Our dad was taken to the Acacia Care Centre in February 2023. Sadly, he passed away in June - but those months he spent at the centre, being looked after by management and the team were a huge comfort to our family. Dad was very ill and was treated with such care and dignity. Each time we visited...
Our dad was taken to the Acacia Care Centre in February 2023. Sadly, he passed away in June - but those months he spent at the centre, being looked after by management and the team were a huge comfort to our family. Dad was very ill and was treated with such care and dignity. Each time we visited we were made to feel incredibly welcome and we know that, even in the short time he was there, our Dad was very well looked after. We had thought long and hard about putting him into such a place but we knew from the moment we went there and met the team that we had made the right decision.
We appreciate your feedback regarding the care your father received here at Acacia Care Centre. While it's a challenging time, it's comforting to know that he was treated with care and dignity during his stay. The warm and welcoming atmosphere you experienced during your visits is a testament to...
We appreciate your feedback regarding the care your father received here at Acacia Care Centre. While it's a challenging time, it's comforting to know that he was treated with care and dignity during his stay. The warm and welcoming atmosphere you experienced during your visits is a testament to our dedicated team. It's reassuring to hear that you felt your decision was the right one. Thank you for sharing your thoughts.
I am happy with what I see.
I am happy with what I see.
We appreciate your positive feedback about your experience at Acacia Care Centre. We are pleased to hear that our staff's friendliness and understanding of our residents' needs have contributed to your satisfaction. We strive to provide a welcoming and supportive environment for all our residents, and your feedback is valuable to us. Thank you for sharing your thoughts.
Mum has been at Acacia for over a year now, so we’ve had a lot of experience with Acacia and all the staff that work here. First and foremost, they are very welcoming and make you feel at home. The staff are very friendly, and you feel that they really care about your loved ones and all the...
A big thanks to everyone who works at Acacia – from the management to the carers, the kitchen staff and all the support staff. We really appreciate all that you do to make this a comfortable, caring and safe space for Mum.
Thank you for sharing your experience with Acacia Care Centre. We're delighted to hear that your mother has felt at home during her stay and that our staff have been welcoming and friendly, providing a sense of care and partnership. It's heartening to know that our commitment to cleanliness and the...
Thank you for sharing your experience with Acacia Care Centre. We're delighted to hear that your mother has felt at home during her stay and that our staff have been welcoming and friendly, providing a sense of care and partnership. It's heartening to know that our commitment to cleanliness and the well-being of our residents is evident during your visits. We're glad that you appreciate the activities and entertainment our dedicated lifestyle leads organise for the residents and their families. Your kind words mean a lot; thank you again for leaving us such a positive review.
I am writing this review to support Acacia Care Centre in the work that they are undertaking with the elderly and those in need. My sister has been on prescription drugs from the age of 14 and suffers from mental health challenges. She has been in and out of both hospital and care homes for many...
I am writing this review to support Acacia Care Centre in the work that they are undertaking with the elderly and those in need. My sister has been on prescription drugs from the age of 14 and suffers from mental health challenges. She has been in and out of both hospital and care homes for many years. She was accepted into Acacia Care Centre by the manager and has been looked after by two of the staff members. When everyone wanted to give up on her, they stood by her. I would recommend Acacia Care Centre. From the manager to the two staff members who look after her, the professionalism, advice and welcoming smile you get from the reception team. They are capable employees who have shown a loving and caring spirit. They are thoughtful, professional and very understanding. I would not hesitate to recommend the care home to families seeking a safe space for their loved ones.
Your heartfelt review in support of Acacia Care Centre is truly touching. We're deeply appreciative of your recognition of our team's dedication and the care provided to your sister. It's heart-warming to hear that, even in challenging circumstances, they stood by her and demonstrated...
Your heartfelt review in support of Acacia Care Centre is truly touching. We're deeply appreciative of your recognition of our team's dedication and the care provided to your sister. It's heart-warming to hear that, even in challenging circumstances, they stood by her and demonstrated professionalism, advice and a warm welcome. Your kind words about our capable employees who exhibit a loving and caring spirit, thoughtfulness, professionalism and understanding are uplifting. Thank you for recommending Acacia Care Centre as a safe and caring space for families seeking the best care for their loved ones.
The staff are very caring and I am very happy/reassured with the care my husband receives. They are very kind to me and my family and make us feel very welcome. My husband has a lovely room and I find it very comforting when I visit him (daily). We've added our own touches so it feels homely. The...
The staff are very caring and I am very happy/reassured with the care my husband receives. They are very kind to me and my family and make us feel very welcome. My husband has a lovely room and I find it very comforting when I visit him (daily). We've added our own touches so it feels homely. The home is very bright and spacious, with lovely gardens, great handyman, gardener and chefs cook wonderful food.
My father has been a resident at Acacia Care Centre for many years. There are numerous activities for residents along with good food and great facilities. He goes out regularly on trips arranged by the family. The staff are always kind and helpful in getting him ready and taking care of his needs...
My father has been a resident at Acacia Care Centre for many years. There are numerous activities for residents along with good food and great facilities. He goes out regularly on trips arranged by the family. The staff are always kind and helpful in getting him ready and taking care of his needs for all his excursions. His room is clean and tidy and the en suite bathroom is always very clean too. The management is attentive and very helpful.
Thank you for taking the time to leave such a positive review. Our team at Acacia Care Centre pride itself in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.
My mum has been living at Acacia Care Centre for almost three years now and I can say she has been receiving the best care. The manager is such a lovely woman that genuinely seems to care about the residents. I would definitely recommend this care home as somewhere you can leave your loved one,...
My mum has been living at Acacia Care Centre for almost three years now and I can say she has been receiving the best care. The manager is such a lovely woman that genuinely seems to care about the residents. I would definitely recommend this care home as somewhere you can leave your loved one, knowing they will be well taken care of.
Thank you for your kind words and comments regarding our home and staff at Acacia Care Centre. Our dedicated team works hard to deliver high standards of quality care services for your loved ones, at all times.
My Dad moved to Acacia Care Centre about a week ago now and in comparison to the place that he was previously at, I can already see and feel the difference in the care. From personal hygiene to socialisation, to food and to the well treatment and encouragement. This place is so nice, he is always...
My Dad moved to Acacia Care Centre about a week ago now and in comparison to the place that he was previously at, I can already see and feel the difference in the care. From personal hygiene to socialisation, to food and to the well treatment and encouragement. This place is so nice, he is always fresh, fed and is happy. All staff from admin to nurses to maintenance and cleaners have been so lovely!
Thank you for your kind words and comments, regarding our home and staff at Acacia Care Centre. Our dedicated staff work hard to deliver high standards of quality care services for your loved ones, at all times, as our residents are always our number one priority. It's so wonderful to have the team's efforts recognised, thank you again for your review.
Led by a good, efficient manager. Experienced and kind to all residents' needs. The entertainment team are engaging, thoughtful and the residents look forward to the planned daily activities. Housekeeping is excellent, rooms are cleaned daily and laundry is always good and efficient. The care and...
Led by a good, efficient manager. Experienced and kind to all residents' needs. The entertainment team are engaging, thoughtful and the residents look forward to the planned daily activities. Housekeeping is excellent, rooms are cleaned daily and laundry is always good and efficient. The care and support from staff is of a high standard and any issues are always listened to and actioned appropriately.
Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and...
Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and interests of our residents, making each day more meaningful. Your feedback will be shared with the team
Acacia Care Centre has been amazing with supporting all our family as our family member transferred from hospital to a residential setting for the first time. They were so kind and helpful at a time when it was most needed. I would like to fully reassure that all our fears of what could happen...
Acacia Care Centre has been amazing with supporting all our family as our family member transferred from hospital to a residential setting for the first time. They were so kind and helpful at a time when it was most needed. I would like to fully reassure that all our fears of what could happen never materialised and we are so happy and grateful that our family member is so happy. The staff there are the magic that help you see your loved one adapt in a home-from-home environment. We feel that they are happy, thriving and the staff were quick and eager to really get us all and then fine-tune the care. We were very grateful that we secured a place at Acacia and want to thank the team for the high-quality authentic care and sense of community they create.
Thank you for your kind words. Our experienced staff at Acacia Care Centre always aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any...
Thank you for your kind words. Our experienced staff at Acacia Care Centre always aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. The environment we strive to create in our care home is uplifting and joyful, allowing people to enjoy their time whilst receiving the necessary care. We thank you again for your review.
On entrance this care home is warm, friendly and clean, lots of information on hand if needed. On entering the floor I needed I was welcomed by lovely staff, quiet and very clean, my friend looked happy with a big smile.
On entrance this care home is warm, friendly and clean, lots of information on hand if needed. On entering the floor I needed I was welcomed by lovely staff, quiet and very clean, my friend looked happy with a big smile.
We appreciate your positive comments, regarding our home and staff. Our highly experienced team are always aiming to provide the best care for your loved ones at all times. Your kind words will be passed on to the team.
Well-run nursing/care home with good facilities, safe garden and helpful staff.
Well-run nursing/care home with good facilities, safe garden and helpful staff.
Thank you for your positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
The care home is very welcoming, clean and very professionally run. My Auntie has settled in well. She says staff treat her very well. My Auntie has gained quite a bit of weight, may be due to medication. It would be nice to have more physical exercise.
The care home is very welcoming, clean and very professionally run. My Auntie has settled in well. She says staff treat her very well. My Auntie has gained quite a bit of weight, may be due to medication. It would be nice to have more physical exercise.
Nurses very good, facilities and food good. Good activities and activities staff. Reception always helpful and friendly. Manager always approachable. The only negative is fixtures and fittings a bit 'tired' and maintenance not what it could be ie broken furniture, window latches.
Nurses very good, facilities and food good. Good activities and activities staff. Reception always helpful and friendly. Manager always approachable. The only negative is fixtures and fittings a bit 'tired' and maintenance not what it could be ie broken furniture, window latches.
I like this environment as everyone is friendly and I feel comfortable with the staff. This place is peaceful and spotless and would recommend anyone to see Acacia.
I like this environment as everyone is friendly and I feel comfortable with the staff. This place is peaceful and spotless and would recommend anyone to see Acacia.
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As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the...
As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.
I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.
Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.
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