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Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Acacia, London
Acacia, London
Acacia, London

Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...  

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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Acacia Reviews (142)

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9.6

Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from D M (Father of Resident) published on 4 June 2022 Submitted via Postal Card
Overall Experience

In spite of the COVID problem, Acacia Care Centre continued to run efficiently.

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Review from C B (Wife of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

The team we patient and extremely professional every time. I was particularly impressed when my husband became grumpy and rude to one of the staff, the staff remained calm, did not show any anger, acted professionally.

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Review from Michael M (Son of Resident) published on 29 April 2021 Submitted via Postal Card
Overall Experience

The lovely staff have made my mym very comfortable since her arrival. It is a very professionally run home and I am extremely happy with the care my mum is receiving.

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Review from Jill H (Sister of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

Care staff have had a difficult role to contend with regarding the virus. Found staff kind and caring people. The home is always spotless. My sister is very happy living at Acacia. I have nothing but praise for Acacia. May they continue keeping up the high standard of care.

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Review from Maureen S (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience

Staff always very polite and helpful. My mum has been here for a month and so far so good. There are daily activities and she seems to really enjoy it. It's like a home from home and not what I expected from a care home.

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Review from P N (Son of Resident) published on 9 November 2020 Submitted via Postal Card
Overall Experience

My mother has been a resident at Acacia Care Centre for the past 21months. During that time she has been treated with the utmost care and respect. The home is efficiently run with first-class and caring staff. I have no hesitation in recommending this home to other potential users.

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Review from Glynis M (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card
Overall Experience

I would like to thank two members of staff on the ground floor, who went out of their way to make my mother's 101st birthday special. They had decorated an area in the garden beautifully and laid on a lovely cake. Mum and the family really appreciated all the effort.

Reply from Aileen Nimmo, Sales & Marketing at Acacia

Thank you for sharing your feedback. We are always delighted to hear that the dedication of our staff makes a difference to both our residents and their families. We will share this review with the team. thank you

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Review from David A (Son of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

Our father passed away this week after two and a half years at Acacia, suffering from dementia. We cannot praise highly enough the outstanding care, love, and attention he received right up to, and including his final few days which were handed with great compassion and dignity. All the staff, from the nurses/carers through to the kitchen and domestic guys, do what, at times is an extremely demanding job and Acacia can be proud of their fantastic teams who operate professionally, positively, and nearly always with a smile. Thank you all for everything you did for Dad. We are truly grateful.

Reply from Aileen Nimmo, Sales & Marketing at Acacia

We appreciate you taking the time to review our team at Acacia Care Centre. We are sorry for your loss and hope that the professional and caring attitude of our team will have provided you with some comfort. It was a great honour to have been a part of your Father's life whilst he was at Acacia care centre.

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Review from G C (Wife of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

I am satisfied that my husbands' needs are met. His physical and personal care needs are also met very adequately and the staff here all work together and make a good team. Sometimes more staff would be very good but obviously funding is required but they work very hard and are always helpful and polite. Communication is quite good.

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Review from N C (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

My Dad receives amazing care at Acacia. Staff are helpful and understanding and their standards are far higher than many other homes in the borough.

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Review from E V (Sister of Resident) published on 8 January 2020 Submitted via Postal Card
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I have no complaints at all about the care and treatment of my brother whenever you go the standard of care and friendliness is always the same, extremely good.

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Review from D M (Relative of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

Friendly staff and nice environment. Good access. Mum seems quite content. Good social event.

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Review from Joanne M (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

This home is amazing, my mother in law is so happy here. We as a family have been impressed with everything from the carers to the nurses and management and cleaners. We have had the best care, my mother in law is at the end of her life and we are able to enjoy every moment with her. This home should have a 5 star rating.

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Review from Joan S (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card
Overall Experience

Overall very happy with care given to my dad, however, I have had occasion to again voice my concern re the quality of cleanliness of dad's room. The standards have not improved. There also seem to be a sharp turnover of care staff and weekends appear to be managed by temp staff. More recently staff (carers) appear stressed and unappreciated.

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Review from C S (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience

On visiting a resident today could not find any fault. I was satisfied with how the resident was cared for.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We value your feedback and are glad you enjoyed your visit.

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Review from Yvonne G (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card
Overall Experience

Mummy has been a resident since 2018 on Stanley Ward. The care she has had is wonderful. The staff are amazing and always smiling and love to sing and dance with my mummy. When I go home, I never feel worried as I know she's in safe hands. The food is lovely and so much choice. The activities are so much fun and such a beautiful garden too.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are very glad to hear that you find the level of care provided wonderful and that staff have always been friendly and supportive. We are glad to hear the menu on offer is of a great variety, and that you find our activity programme rich and stimulating. Thank you for the kind feedback.

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Review from C O (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card
Overall Experience

Very caring and supportive staff with listening ears. Thank you Acacia.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear that you feel our staff are supportive and caring.

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Review from J L (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience

My mum has been in Acacia for seven months now and due to the high level of care from every member of staff, she has settled in so well. The atmosphere is so welcoming and friendly from all staff and other families. It has a community feel. My other family member is in another care home and Acacia is so different in the quality of care provided. We are so pleased mum is a resident here.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you find our standards of care high, and that staff have been helpful and friendly. We are proud of our community feel and homely atmosphere and are pleased to hear you find this welcoming.

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Review from Kay D (Next of Kin) published on 16 September 2019 Submitted via Postal Card
Overall Experience

My cousin is treated with respect and dignity. His advanced needs are well catered for. I like that you can drop in and visit at any time. Would recommend.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are glad to hear you feel your cousin is cared for and you appreciate our open-door policy.

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Review from J H (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience

My father has been in Acacia Care Centre for over a year. I cannot fault the care and attention he gets. No matter what time I visit, he is always clean and well cared for. The staff are so attentive and helpful. The food looks amazing.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear that you are happy with the facilities and that you find our dedicated team helpful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Acacia.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Acacia.

Meet the Team (1)

Angela Christian
Angela ChristianJob Title Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.

With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.

I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.

Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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