
I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)



I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)



Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...
Care Provided by Acacia
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.
Contact Acacia to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Angela Christian (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Acacia Reviews (142)
Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years.
Over all time Acacia has 142 reviews.
In spite of the COVID problem, Acacia Care Centre continued to run efficiently.
The team we patient and extremely professional every time. I was particularly impressed when my husband became grumpy and rude to one of the staff, the staff remained calm, did not show any anger, acted professionally.
The lovely staff have made my mym very comfortable since her arrival. It is a very professionally run home and I am extremely happy with the care my mum is receiving.
Care staff have had a difficult role to contend with regarding the virus. Found staff kind and caring people. The home is always spotless. My sister is very happy living at Acacia. I have nothing but praise for Acacia. May they continue keeping up the high standard of care.
Staff always very polite and helpful. My mum has been here for a month and so far so good. There are daily activities and she seems to really enjoy it. It's like a home from home and not what I expected from a care home.
My mother has been a resident at Acacia Care Centre for the past 21months. During that time she has been treated with the utmost care and respect. The home is efficiently run with first-class and caring staff. I have no hesitation in recommending this home to other potential users.
I would like to thank two members of staff on the ground floor, who went out of their way to make my mother's 101st birthday special. They had decorated an area in the garden beautifully and laid on a lovely cake. Mum and the family really appreciated all the effort.
Thank you for sharing your feedback. We are always delighted to hear that the dedication of our staff makes a difference to both our residents and their families. We will share this review with the team. thank you
Our father passed away this week after two and a half years at Acacia, suffering from dementia. We cannot praise highly enough the outstanding care, love, and attention he received right up to, and including his final few days which were handed with great compassion and dignity. All the staff, from the nurses/carers through to the kitchen and domestic guys, do what, at times is an extremely demanding job and Acacia can be proud of their fantastic teams who operate professionally, positively, and nearly always with a smile. Thank you all for everything you did for Dad. We are truly grateful.
We appreciate you taking the time to review our team at Acacia Care Centre. We are sorry for your loss and hope that the professional and caring attitude of our team will have provided you with some comfort. It was a great honour to have been a part of your Father's life whilst he was at Acacia care centre.
I am satisfied that my husbands' needs are met. His physical and personal care needs are also met very adequately and the staff here all work together and make a good team. Sometimes more staff would be very good but obviously funding is required but they work very hard and are always helpful and polite. Communication is quite good.
My Dad receives amazing care at Acacia. Staff are helpful and understanding and their standards are far higher than many other homes in the borough.
I have no complaints at all about the care and treatment of my brother whenever you go the standard of care and friendliness is always the same, extremely good.
Friendly staff and nice environment. Good access. Mum seems quite content. Good social event.
This home is amazing, my mother in law is so happy here. We as a family have been impressed with everything from the carers to the nurses and management and cleaners. We have had the best care, my mother in law is at the end of her life and we are able to enjoy every moment with her. This home should have a 5 star rating.
Overall very happy with care given to my dad, however, I have had occasion to again voice my concern re the quality of cleanliness of dad's room. The standards have not improved. There also seem to be a sharp turnover of care staff and weekends appear to be managed by temp staff. More recently staff (carers) appear stressed and unappreciated.
On visiting a resident today could not find any fault. I was satisfied with how the resident was cared for.
Thank you for taking the time to review Acacia Care Centre. We value your feedback and are glad you enjoyed your visit.
Mummy has been a resident since 2018 on Stanley Ward. The care she has had is wonderful. The staff are amazing and always smiling and love to sing and dance with my mummy. When I go home, I never feel worried as I know she's in safe hands. The food is lovely and so much choice. The activities are so much fun and such a beautiful garden too.
Thank you for taking the time to review Acacia Care Centre. We are very glad to hear that you find the level of care provided wonderful and that staff have always been friendly and supportive. We are glad to hear the menu on offer is of a great variety, and that you find our activity programme rich and stimulating. Thank you for the kind feedback.
Very caring and supportive staff with listening ears. Thank you Acacia.
Thank you for taking the time to review Acacia Care Centre. We are pleased to hear that you feel our staff are supportive and caring.
My mum has been in Acacia for seven months now and due to the high level of care from every member of staff, she has settled in so well. The atmosphere is so welcoming and friendly from all staff and other families. It has a community feel. My other family member is in another care home and Acacia is so different in the quality of care provided. We are so pleased mum is a resident here.
Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you find our standards of care high, and that staff have been helpful and friendly. We are proud of our community feel and homely atmosphere and are pleased to hear you find this welcoming.
My cousin is treated with respect and dignity. His advanced needs are well catered for. I like that you can drop in and visit at any time. Would recommend.
Thank you for taking the time to review Acacia Care Centre. We are glad to hear you feel your cousin is cared for and you appreciate our open-door policy.
My father has been in Acacia Care Centre for over a year. I cannot fault the care and attention he gets. No matter what time I visit, he is always clean and well cared for. The staff are so attentive and helpful. The food looks amazing.
Thank you for taking the time to review Acacia Care Centre. We are pleased to hear that you are happy with the facilities and that you find our dedicated team helpful.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Acacia.
Accreditations
There are no accreditations posted yet for Acacia.
Meet the Team (1)

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.
I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.
Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.
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