Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 141 Reviews
  • Acacia Care Centre, London
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Care Provided by Acacia Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1674
  • Self-Funded Nursing Care: from £1849
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Acacia Care Centre for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)
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Acacia Care Centre Reviews (141)

9.8

Acacia Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 14 reviews in the last 2 years.
Over all time Acacia Care Centre has 141 reviews.

Overall Experience
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Date Published
  • 141
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Reviewer Connection to Acacia Care Centre
  • 49
  • 24
  • 10
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  • 6
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  • 1
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Total of 141, showing 41-60
Review from C B (Wife of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team we patient and extremely professional every time. I was particularly impressed when my husband became grumpy and rude to one of the staff, the staff remained calm, did not show any anger, acted professionally.
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Review from Michael M (Son of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lovely staff have made my mym very comfortable since her arrival. It is a very professionally run home and I am extremely happy with the care my mum is receiving.
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Review from Jill H (Sister of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff have had a difficult role to contend with regarding the virus. Found staff kind and caring people. The home is always spotless. My sister is very happy living at Acacia. I have nothing but praise for Acacia. May they continue keeping up the high standard of care.
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Review from Maureen S (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very polite and helpful. My mum has been here for a month and so far so good. There are daily activities and she seems to really enjoy it. It's like a home from home and not what I expected from a care home.
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Review from P N (Son of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Acacia Care Centre for the past 21months. During that time she has been treated with the utmost care and respect. The home is efficiently run with first-class and caring staff. I have no hesitation in recommending this home to other potential users.
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Review from Glynis M (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank two members of staff on the ground floor, who went out of their way to make my mother's 101st birthday special. They had decorated an area in the garden beautifully and laid on a lovely cake. Mum and the family really appreciated all the effort.
Reply from Aileen Nimmo, Sales & Marketing at Acacia Care CentreThank you for sharing your feedback. We are always delighted to hear that the dedication of our staff makes a difference to both our residents and their families. We will share this review with the team. thank you
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Review from David A (Son of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father passed away this week after two and a half years at Acacia, suffering from dementia. We cannot praise highly enough the outstanding care, love, and attention he received right up to, and including his final few days which were handed with great compassion and dignity. All the staff, from
the nurses/carers through to the kitchen and domestic guys, do what, at times is an extremely demanding job and Acacia can be proud of their fantastic teams who operate professionally, positively, and nearly always with a smile. Thank you all for everything you did for Dad. We are truly grateful.
Reply from Aileen Nimmo, Sales & Marketing at Acacia Care CentreWe appreciate you taking the time to review our team at Acacia Care Centre. We are sorry for your loss and hope that the professional and caring attitude of our team will have provided you with some comfort. It was a great honour to have been a part of your Father's life whilst he was at Acacia care centre.
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Review from G C (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied that my husbands' needs are met. His physical and personal care needs are also met very adequately and the staff here all work together and make a good team. Sometimes more staff would be very good but obviously funding is required but they work very hard and are always helpful and polite.
Communication is quite good.
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Review from N C (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad receives amazing care at Acacia. Staff are helpful and understanding and their standards are far higher than many other homes in the borough.
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Review from E V (Sister of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints at all about the care and treatment of my brother whenever you go the standard of care and friendliness is always the same, extremely good.
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Review from D M (Relative of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff and nice environment. Good access. Mum seems quite content. Good social event.
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Review from Joanne M (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is amazing, my mother in law is so happy here. We as a family have been impressed with everything from the carers to the nurses and management and cleaners. We have had the best care, my mother in law is at the end of her life and we are able to enjoy every moment with her. This home should
have a 5 star rating.
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Review from Joan S (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy with care given to my dad, however, I have had occasion to again voice my concern re the quality of cleanliness of dad's room. The standards have not improved. There also seem to be a sharp turnover of care staff and weekends appear to be managed by temp staff. More recently staff
(carers) appear stressed and unappreciated.
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Review from C S (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting a resident today could not find any fault. I was satisfied with how the resident was cared for.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We value your feedback and are glad you enjoyed your visit.
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Review from Yvonne G (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mummy has been a resident since 2018 on Stanley Ward. The care she has had is wonderful. The staff are amazing and always smiling and love to sing and dance with my mummy. When I go home, I never feel worried as I know she's in safe hands. The food is lovely and so much choice. The activities are so
much fun and such a beautiful garden too.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are very glad to hear that you find the level of care provided wonderful and that staff have always been friendly and supportive. We are glad to hear the menu on offer is of a great variety, and that you find our activity programme rich and stimulating. Thank you for the kind feedback.
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Review from C O (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and supportive staff with listening ears. Thank you Acacia.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are pleased to hear that you feel our staff are supportive and caring.
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Review from J L (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Acacia for seven months now and due to the high level of care from every member of staff, she has settled in so well. The atmosphere is so welcoming and friendly from all staff and other families. It has a community feel. My other family member is in another care home and Acacia is
so different in the quality of care provided. We are so pleased mum is a resident here.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are pleased to hear you find our standards of care high, and that staff have been helpful and friendly. We are proud of our community feel and homely atmosphere and are pleased to hear you find this welcoming.
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Review from Kay D (Next of Kin) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is treated with respect and dignity. His advanced needs are well catered for. I like that you can drop in and visit at any time. Would recommend.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are glad to hear you feel your cousin is cared for and you appreciate our open-door policy.
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Review from J H (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Acacia Care Centre for over a year. I cannot fault the care and attention he gets. No matter what time I visit, he is always clean and well cared for. The staff are so attentive and helpful. The food looks amazing.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are pleased to hear that you are happy with the facilities and that you find our dedicated team helpful.
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Review from Gail R (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has recently been moved to Acacia Care Centre and she is very happy. My sister and I are pleased with her care. She is more active at Acacia than her previous home. The home is clean and smells good. The staff are friendly and helpful.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are pleased that you and your family are happy with the care provided to your mother and that you find the team helpful.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Acacia Care Centre is calculated as follows: ( (155 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Acacia Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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