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Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Acacia, London
Acacia, London
Acacia, London

Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...  

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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Acacia Reviews (142)

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9.6

Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from Gail R (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

Our mother has recently been moved to Acacia Care Centre and she is very happy. My sister and I are pleased with her care. She is more active at Acacia than her previous home. The home is clean and smells good. The staff are friendly and helpful.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are pleased that you and your family are happy with the care provided to your mother and that you find the team helpful.

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Review from Elkir R (Resident / Service User) published on 24 July 2019 Submitted via Postal Card
Overall Experience

I have been a resident for 3 years and I am very happy with the care I receive. I love the activities and the home has great parties.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you are enjoying your time at Acacia Care Centre and enjoy the activities and social aspects available.

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Review from Terry P (Son of Resident) published on 5 July 2019 Submitted via Website
Overall Experience

Residents very well cared for in a clean and modern home by friendly caring staff. Very popular home who also treat visitors well. Always available to answer questions and any concerns. Well run care home.

Reply from Tori Blackadder, Marketing Assistant at Acacia

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you were happy with our services and that you felt welcomed and cared for by our team.

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Review from Peter H (Son-in-law of Resident) published on 7 June 2019 Submitted via Postal Card
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My father in law seems to be happy in the care home. The staff are always willing to help him and his family. We visit every day and have no complaints.

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Review from John D (Son of Resident) published on 7 June 2019 Submitted via Postal Card
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Staff always helpful. Mum gets good personal care and medical care when needed.

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Review from Francetta F (Wife of Resident) published on 7 June 2019 Submitted via Postal Card
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We have spent two weeks here at Acacia. So far it has been excellent. My husband seems to have settled in very well. The staff and management have been very supportive of his needs. Very happy.

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Review from John S (Resident / Service User) published on 7 June 2019 Submitted via Postal Card
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My wife has been a resident only a short period of time and I have visited most days. I have found the staff from top to bottom to be efficient and pleasant at all times. I could wish for no better place my wife could be. I give it 5 stars.

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Review from Linda L (Niece of Resident) published on 7 June 2019 Submitted via Postal Card
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My Aunt has received excellent care in the home. Her needs are always catered for and I am very satisfied with the care and attention shown to her. The staff are always polite, happy and welcoming.

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Review from John D (Husband of Resident) published on 21 May 2019 Submitted via Postal Card
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This facility is very well run, the staff are very pleasant and very efficient. The food is of a good standard, cleanliness and hygiene are excellent. My only comment would be that it is sometimes slightly understaffed at weekends. I would recommend this facility highly to anyone.

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Review from Miguel E (Son of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience
Acacia Care Centre is a home away from home.
The staff are excellent, kind and friendly. They make the resident feel at home. Always there to give assistance when needed.
My dad is always clean and tidy. He expressed his love for the home and often remark on his happiness being at Acacia.

Management is very supportive and keeps us well informed. The home is clean and spacious. Secure living.

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Review from J B (Relative of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

Every time I visit Acacia Care Centre to see my relative I find the staff always helpful, cheerful and respect my relative. The Acacia is always clean and the staff provide a good service.

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Review from Veronica G (Wife of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

Acacia Care home is a lovely home. The residents are well cared for. The meals, you have choices for the residents to choose from. The staff are friendly and the managers, they listen to what you are saying. When myself and family visit Acacia Care Centre, we feel comfortable. No complaints.

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Review from Colin M (Son of Resident) published on 12 April 2019 Submitted via Postal Card
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Always happy with Mum's care by the staff.

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Review from P T (Wife of Resident) published on 20 March 2019 Submitted via Postal Card
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Issues raised with the team/management do get resolved.

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Review from Marie W (Granddaughter of Resident) published on 18 March 2019 Submitted via Postal Card
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Brilliant staff and excellent care for my grandfather. He's as happy as he could be.

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Review from K W (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card
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The staff are friendly and caring and treat my mother with dignity. The facilities are very good and there are always activities for the residents. My mother looks forward to the summer BBQ and Christmas party.

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Review from Austin S (Son of Resident) published on 18 March 2019 Submitted via Postal Card
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I am the son of a resident. I live in Canada but happens to visit my father every two years over the period that he has been a resident of Acacia Care Centre. I usually visit unannounced but on each visit, I always found my father in good spirits, clean and well looked after. It is with much satisfaction that I would not hesitate to recommend the staff and management for the care and professionalism that is demonstrated at the above facility.

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Review from C H (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience
Communication between staff is satisfactory and also between relatives.

However, I was concerned about my mum and the nurse on duty was so helpful and resolved an outstanding request apparently since my mum moved in in August 2018 to contact wheelchair services to repair or change mum's wheelchair.

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Review from V R (Sister of Resident) published on 28 February 2019 Submitted via Postal Card
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All family members are extremely happy and satisfied with the care and attention provided to our sister. We have no hesitation in recommending Acacia Care to prospective clients. All staff are very helpful and supportive to residents and family members.

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Review from Michael D (Son of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience
We looked at a lot of homes before deciding to choose Acacia Care Centre for my mother. It was one hundred per cent the right choice.

She was so happy here and made some lovely friends. Highly recommended as the staff here are so caring and loving.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Acacia.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Acacia.

Meet the Team (1)

Angela Christian
Angela ChristianJob Title Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.

With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.

I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.

Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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