Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 141 Reviews
  • Acacia Care Centre, London
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Care Provided by Acacia Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1674
  • Self-Funded Nursing Care: from £1849
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Acacia Care Centre for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)
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Acacia Care Centre Reviews (141)

9.8

Acacia Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 14 reviews in the last 2 years.
Over all time Acacia Care Centre has 141 reviews.

Overall Experience
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  • 35
  • 4
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Date Published
  • 141
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  • 14
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Reviewer Connection to Acacia Care Centre
  • 49
  • 24
  • 10
  • 9
  • 8
  • 8
  • 8
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 141, showing 61-80
Review from Elkir R (Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for 3 years and I am very happy with the care I receive. I love the activities and the home has great parties.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are pleased to hear you are enjoying your time at Acacia Care Centre and enjoy the activities and social aspects available.
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Review from Terry P (Son of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Residents very well cared for in a clean and modern home by friendly caring staff. Very popular home who also treat visitors well. Always available to answer questions and any concerns. Well run care home.
Reply from Tori Blackadder, Marketing Assistant at Acacia Care CentreThank you for taking the time to review Acacia Care Centre. We are pleased to hear you were happy with our services and that you felt welcomed and cared for by our team.
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Review from Peter H (Son-in-law of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father in law seems to be happy in the care home. The staff are always willing to help him and his family. We visit every day and have no complaints.
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Review from John D (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful. Mum gets good personal care and medical care when needed.
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Review from Francetta F (Wife of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have spent two weeks here at Acacia. So far it has been excellent. My husband seems to have settled in very well. The staff and management have been very supportive of his needs. Very happy.
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Review from John S (Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident only a short period of time and I have visited most days. I have found the staff from top to bottom to be efficient and pleasant at all times. I could wish for no better place my wife could be. I give it 5 stars.
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Review from Linda L (Niece of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has received excellent care in the home. Her needs are always catered for and I am very satisfied with the care and attention shown to her. The staff are always polite, happy and welcoming.
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Review from John D (Husband of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This facility is very well run, the staff are very pleasant and very efficient. The food is of a good standard, cleanliness and hygiene are excellent. My only comment would be that it is sometimes slightly understaffed at weekends. I would recommend this facility highly to anyone.
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Review from Miguel E (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Care Centre is a home away from home.
The staff are excellent, kind and friendly. They make the resident feel at home. Always there to give assistance when needed.
My dad is always clean and tidy. He expressed his love for the home and often remark on his happiness being at Acacia.
Management
is very supportive and keeps us well informed. The home is clean and spacious. Secure living.
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Review from J B (Relative of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit Acacia Care Centre to see my relative I find the staff always helpful, cheerful and respect my relative. The Acacia is always clean and the staff provide a good service.
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Review from Veronica G (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Care home is a lovely home. The residents are well cared for. The meals, you have choices for the residents to choose from. The staff are friendly and the managers, they listen to what you are saying. When myself and family visit Acacia Care Centre, we feel comfortable. No complaints.
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Review from Colin M (Son of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy with Mum's care by the staff.
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Review from P T (Wife of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Issues raised with the team/management do get resolved.
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Review from Marie W (Granddaughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff and excellent care for my grandfather. He's as happy as he could be.
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Review from K W (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring and treat my mother with dignity. The facilities are very good and there are always activities for the residents. My mother looks forward to the summer BBQ and Christmas party.
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Review from Austin S (Son of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the son of a resident. I live in Canada but happens to visit my father every two years over the period that he has been a resident of Acacia Care Centre. I usually visit unannounced but on each visit, I always found my father in good spirits, clean and well looked after. It is with much satisfaction
that I would not hesitate to recommend the staff and management for the care and professionalism that is demonstrated at the above facility.
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Review from C H (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Communication between staff is satisfactory and also between relatives.
However, I was concerned about my mum and the nurse on duty was so helpful and resolved an outstanding request apparently since my mum moved in in August 2018 to contact wheelchair services to repair or change mum's wheelchair.
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Review from V R (Sister of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All family members are extremely happy and satisfied with the care and attention provided to our sister. We have no hesitation in recommending Acacia Care to prospective clients. All staff are very helpful and supportive to residents and family members.
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Review from Michael D (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at a lot of homes before deciding to choose Acacia Care Centre for my mother. It was one hundred per cent the right choice.
She was so happy here and made some lovely friends. Highly recommended as the staff here are so caring and loving.
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Review from L W (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father has been here for approximately 8 months and has settled as well as can be expected for someone suffering with his conditions. He seems happy here on the whole. Most of the staff are very caring, helpful and have made an effort to get to know my father. Lovely grounds that the entertainment team
make full use of during warmer weather. Just a shame more residents' families do not join in here more often.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Acacia Care Centre is calculated as follows: ( (155 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Acacia Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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