I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...
Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.
Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax with loved ones in the beautifully landscaped gardens.
The team create a sense of belonging, where everyone feels comfortable and supported. Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and minibus outings.
Contact Acacia to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Acacia for full pricing details and T&Cs.
Acacia has a Review Score of 9.7 (9.698) out of 10, based on 12 reviews in the last 2 years.
Over all time Acacia has 143 reviews.
She was so happy here and made some lovely friends. Highly recommended as the staff here are so caring and loving.
She was so happy here and made some lovely friends. Highly recommended as the staff here are so caring and loving.
Father has been here for approximately 8 months and has settled as well as can be expected for someone suffering with his conditions. He seems happy here on the whole. Most of the staff are very caring, helpful and have made an effort to get to know my father. Lovely grounds that the entertainment...
Father has been here for approximately 8 months and has settled as well as can be expected for someone suffering with his conditions. He seems happy here on the whole. Most of the staff are very caring, helpful and have made an effort to get to know my father. Lovely grounds that the entertainment team make full use of during warmer weather. Just a shame more residents' families do not join in here more often.
The staff here are great and as my mum had a really bad brain trauma she needs total care and support which in the main has been vital. The food I feel could be 'healthier' but I haven't seen all meals - there seems to be a lot of baked beans. Sometimes it seems as though they are understaffed...
The staff here are great and as my mum had a really bad brain trauma she needs total care and support which in the main has been vital. The food I feel could be 'healthier' but I haven't seen all meals - there seems to be a lot of baked beans. Sometimes it seems as though they are understaffed which means waiting a while for Mum to be changed although this has improved in recent months. Overall I'm very satisfied!
Overall happy except when chasing for medication.
Overall happy except when chasing for medication.
We thank you for taking the time to provide a review. It was a pleasure meeting you and discussing personally areas of concern. I am happy you now feel reassured that we are now keeping staff on the same floor as much as possible, to enable our residents to build good rapport with our staff. Whilst...
We thank you for taking the time to provide a review. It was a pleasure meeting you and discussing personally areas of concern. I am happy you now feel reassured that we are now keeping staff on the same floor as much as possible, to enable our residents to build good rapport with our staff. Whilst we constantly carry out medication reviews, some items are not stock piled topical medication but we do liaise with the GP on his visits and will ask that an extra prescription is written to ensure sufficient topical medication available to prevent running out between prescriptions. We are committed to delivering quality care and all staff complete mandatory training and I am pleased you acknowledge that many of our team do a very good job and are genuinely caring. I will share your feedback with the team as I would like you to feel every carer in our home, maintain equally high standards.
The staff are very attentive to her needs.
The staff are very attentive to her needs.
The staff are very attentive, kind and caring. The activities provided and the activities coordinator are outstanding. The health care assistants are always kind and take time when helping with personal care/hygiene and treat their clients with immense dignity. I would highly recommend this home....
The staff are very attentive, kind and caring. The activities provided and the activities coordinator are outstanding. The health care assistants are always kind and take time when helping with personal care/hygiene and treat their clients with immense dignity. I would highly recommend this home. It has taken a huge burden off my family to know that mum is being cared for at such a high standard.
Excellent Christmas Residents and Guests Christmas party. Wonderful music, friendly staff and excellent food after the party. The staff genuinely care.
Excellent Christmas Residents and Guests Christmas party. Wonderful music, friendly staff and excellent food after the party. The staff genuinely care.
You need more experienced staff and not keep changing the staff as the residents and staff don't get a chance to build up a rapport with each other. The nurses need to get to know what medication is given regularly. They change the staff about so much so the residents and staff don't have...
You need more experienced staff and not keep changing the staff as the residents and staff don't get a chance to build up a rapport with each other. The nurses need to get to know what medication is given regularly. They change the staff about so much so the residents and staff don't have continuity. My husband is on the dementia floor so building confidence and continuity is very important for all the residents.
They are always welcoming to family and visitors, and on her passing, they could not have been more helpful. I would highly recommend them.
They are always welcoming to family and visitors, and on her passing, they could not have been more helpful. I would highly recommend them.
Very relaxed atmosphere where the staff are there to help. Your ideas are welcome and staff/resident collaboration is encouraged and is welcome. A very transparent approach to caring makes this home a "jolly" nice place.
Very relaxed atmosphere where the staff are there to help. Your ideas are welcome and staff/resident collaboration is encouraged and is welcome. A very transparent approach to caring makes this home a "jolly" nice place.
The staff have been very supportive in helping Mum settle in. Any problem medical or otherwise have been swiftly dealt with.
The staff have been very supportive in helping Mum settle in. Any problem medical or otherwise have been swiftly dealt with.
This care centre allows me to know that my father is in very good hands and being treated well.
This care centre allows me to know that my father is in very good hands and being treated well.
My friend has been a resident on the dementia floor at Acacia Care Centre for almost 5 years. Their high standards have been maintained and the care on his floor is excellent giving me great peace of mind. However, the rooms and gardens are beautifully maintained - worth every penny!
My friend has been a resident on the dementia floor at Acacia Care Centre for almost 5 years. Their high standards have been maintained and the care on his floor is excellent giving me great peace of mind. However, the rooms and gardens are beautifully maintained - worth every penny!
My father has been at Acacia Care Centre for just over a year. The staff here are hardworking and very friendly. Dad is well looked after and I know that he is not always easy to deal with. Family and friends are welcome to visit at any time and we all feel quite at home here.
My father has been at Acacia Care Centre for just over a year. The staff here are hardworking and very friendly. Dad is well looked after and I know that he is not always easy to deal with. Family and friends are welcome to visit at any time and we all feel quite at home here.
I'm so glad we finally found a place like this.
I'm so glad we finally found a place like this.
The carers are so lovely, you can tell they care about this job Always smiling, I am always greeted nicely by the reception staff. Nurses are also very friendly. The daily activities here are great and I see how much my father enjoys it. The engagement between residents and staff is fab.
The carers are so lovely, you can tell they care about this job Always smiling, I am always greeted nicely by the reception staff. Nurses are also very friendly. The daily activities here are great and I see how much my father enjoys it. The engagement between residents and staff is fab.
This...
This care centre deserves a ten out of ten.
My deepest gratitude goes to all the staff.
My deepest gratitude goes to all the staff.
My brother in law was admitted to this care home and I found the staff are very professional and caring.
My brother in law was admitted to this care home and I found the staff are very professional and caring.
The home is always clean and smells fresh. The staff seem generally attentive and friendly. Sometimes the home seems short staffed and the residents are left in bed too long. Food is good. Rooms are comfortable.
The home is always clean and smells fresh. The staff seem generally attentive and friendly. Sometimes the home seems short staffed and the residents are left in bed too long. Food is good. Rooms are comfortable.
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As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the...
As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.
With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.
I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.
Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.
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