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Acacia

32 Chalfont Road, South Norwood, London SE25 4AA
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I would definitely recommend this care home as somewhere you can leave your loved oneSarah A(Daughter of Resident/Service User)
Acacia, London
Acacia, London
Acacia, London

Located in South Norwood, Acacia is a welcoming care home, providing round the clock residential, dementia and nursing care on a permanent and respite basis. The team also offer compassionate end of life care.

Acacia care home offers modern facilities, advanced technology and a variety of amenities including cosy communal areas, a café and a hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside relax...  

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Care Provided by Acacia

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Acacia to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Acacia Reviews (142)

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9.6

Acacia has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years. Over all time Acacia has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from L W (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

Father has been here for approximately 8 months and has settled as well as can be expected for someone suffering with his conditions. He seems happy here on the whole. Most of the staff are very caring, helpful and have made an effort to get to know my father. Lovely grounds that the entertainment team make full use of during warmer weather. Just a shame more residents' families do not join in here more often.

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Review from C A (Son of Resident) published on 28 February 2019 Submitted via Review Postal Card
Overall Experience

The staff here are great and as my mum had a really bad brain trauma she needs total care and support which in the main has been vital. The food I feel could be 'healthier' but I haven't seen all meals - there seems to be a lot of baked beans. Sometimes it seems as though they are understaffed which means waiting a while for Mum to be changed although this has improved in recent months. Overall I'm very satisfied!

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Review from Sabrina S (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card
Overall Experience
Care has improved due to regular staff on the floor.
He runs out of medication regularly which we have to keep chasing.
Some carers are very good and do genuinely care.
Other carers' attitudes could be improved.

Overall happy except when chasing for medication.

Reply from Neela Mudalli, Home Manager at Acacia

We thank you for taking the time to provide a review. It was a pleasure meeting you and discussing personally areas of concern. I am happy you now feel reassured that we are now keeping staff on the same floor as much as possible, to enable our residents to build good rapport with our staff. Whilst...  

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Review from Colin M (Son of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience
Very happy with the care mum has received over the past 3 years.

The staff are very attentive to her needs.

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Review from Lesley T (Daughter of Resident) published on 28 December 2018 Submitted via Postal Card
Overall Experience

The staff are very attentive, kind and caring. The activities provided and the activities coordinator are outstanding. The health care assistants are always kind and take time when helping with personal care/hygiene and treat their clients with immense dignity. I would highly recommend this home. It has taken a huge burden off my family to know that mum is being cared for at such a high standard.

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Review from Teresa F (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card
Overall Experience

Excellent Christmas Residents and Guests Christmas party. Wonderful music, friendly staff and excellent food after the party. The staff genuinely care.

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Review from Jacqueline C (Wife of Resident) published on 20 December 2018 Submitted via Postal Card
Overall Experience

You need more experienced staff and not keep changing the staff as the residents and staff don't get a chance to build up a rapport with each other. The nurses need to get to know what medication is given regularly. They change the staff about so much so the residents and staff don't have continuity. My husband is on the dementia floor so building confidence and continuity is very important for all the residents.

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Review from A L (Daughter of Resident) published on 18 December 2018 Submitted via Review Postal Card
Overall Experience
Acacia Care looked after my mother in her final two years with great care and dignity, friendliness and humour.

They are always welcoming to family and visitors, and on her passing, they could not have been more helpful. I would highly recommend them.

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Review from I B (Resident / Service User) published on 12 November 2018 Submitted via Postal Card
Overall Experience

Very relaxed atmosphere where the staff are there to help. Your ideas are welcome and staff/resident collaboration is encouraged and is welcome. A very transparent approach to caring makes this home a "jolly" nice place.

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Review from Breda A (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience

The staff have been very supportive in helping Mum settle in. Any problem medical or otherwise have been swiftly dealt with.

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Review from Minhaj A (Son of Resident) published on 30 October 2018 Submitted via Postal Card
Overall Experience

This care centre allows me to know that my father is in very good hands and being treated well.

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Review from Jennifer M (Friend of Resident) published on 29 October 2018 Submitted via Postal Card
Overall Experience

My friend has been a resident on the dementia floor at Acacia Care Centre for almost 5 years. Their high standards have been maintained and the care on his floor is excellent giving me great peace of mind. However, the rooms and gardens are beautifully maintained - worth every penny!

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Review from Hilary D (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card
Overall Experience

My father has been at Acacia Care Centre for just over a year. The staff here are hardworking and very friendly. Dad is well looked after and I know that he is not always easy to deal with. Family and friends are welcome to visit at any time and we all feel quite at home here.

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Review from Victoria F (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience
A very professional and caring team of staff who look after my elderly father with the utmost care and kindness.
Nothing is ever too much trouble.

I'm so glad we finally found a place like this.

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Review from Maliat A (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card
Overall Experience

The carers are so lovely, you can tell they care about this job Always smiling, I am always greeted nicely by the reception staff. Nurses are also very friendly. The daily activities here are great and I see how much my father enjoys it. The engagement between residents and staff is fab.

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Review from L L (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience
The staff of the Acacia Care Centre is extremely caring. They took great care of my ailing father and we will always remember them for that.
The centre itself is beautiful. From the moment you walk through the front door until you go through to the garden, you feel as if you are at home.

This care centre deserves a ten out of ten.

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Review from Robert P (Son of Resident) published on 9 July 2018 Submitted via Postal Card
Overall Experience
This home is superbly run and absolutely all the staff are friendly and professional.
I can't think of anything to improve it.
An excellent care service.

My deepest gratitude goes to all the staff.

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Review from Majiol H (Relative of Resident) published on 12 June 2018 Submitted via Postal Card
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My brother in law was admitted to this care home and I found the staff are very professional and caring.

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Review from H E (Goddaughter of Resident) published on 18 May 2018 Submitted via Review Postal Card
Overall Experience

The home is always clean and smells fresh. The staff seem generally attentive and friendly. Sometimes the home seems short staffed and the residents are left in bed too long. Food is good. Rooms are comfortable.

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Review from J M (Sister of Resident) published on 18 May 2018 Submitted via Review Postal Card
Overall Experience

The home is a joy. The staff are friendly, efficient and caring. The building is modern and purpose built and includes a coffee area, library room, hair salon, bar room and several lounges. The gardens are neat and tidy and finally has its own resident rabbits and chickens.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Acacia.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Acacia.

Meet the Team (1)

Angela Christian
Angela ChristianJob Title Home Manager

As the Home Manager, I take great pleasure in being actively involved in all aspects of our home.

With my nursing background, I understand the significance of delivering the highest quality care possible. I believe it’s essential to involve our residents in creating their care plans, allowing us to provide the support they truly want and need.

I aim to make a positive impact that resonates with our residents, as even the smallest gestures can make a difference. At our care home, I work closely with both staff and families to ensure we create an environment where everyone feels valued and respected. I encourage open communication, and I am always available to listen to residents’ concerns or suggestions.

Witnessing our residents and my team share laughter, smiles, and special moments brings me immense joy and reminds me daily of the meaningful work we do together.

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