Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 141 Reviews
  • Acacia Care Centre, London
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Care Provided by Acacia Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1674
  • Self-Funded Nursing Care: from £1849
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850
The price(s) shown are provided by the care home. Contact Acacia Care Centre for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Angela Christian (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)
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Acacia Care Centre Reviews (141)

9.8

Acacia Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 14 reviews in the last 2 years.
Over all time Acacia Care Centre has 141 reviews.

Overall Experience
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Date Published
  • 141
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Reviewer Connection to Acacia Care Centre
  • 49
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  • 10
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  • 1
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Total of 141, showing 81-100
Review from C A (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here are great and as my mum had a really bad brain trauma she needs total care and support which in the main has been vital. The food I feel could be 'healthier' but I haven't seen all meals - there seems to be a lot of baked beans. Sometimes it seems as though they are understaffed which
means waiting a while for Mum to be changed although this has improved in recent months. Overall I'm very satisfied!
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Review from Sabrina S (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care has improved due to regular staff on the floor.
He runs out of medication regularly which we have to keep chasing.
Some carers are very good and do genuinely care.
Other carers' attitudes could be improved.
Overall happy except when chasing for medication.
Reply from Neela Mudalli, Home Manager at Acacia Care CentreWe thank you for taking the time to provide a review. It was a pleasure meeting you and discussing personally areas of concern. I am happy you now feel reassured that we are now keeping staff on the same floor as much as possible, to enable our residents to build good rapport with our staff. Whilst we constantly carry out medication reviews, some items are not stock piled topical medication but we do liaise with the GP on his visits and will ask that an extra prescription is written to ensure sufficient topical medication available to prevent running out between prescriptions. We are committed to delivering quality care and all staff complete mandatory training and I am pleased you acknowledge that many of our team do a very good job and are genuinely caring. I will share your feedback with the team as I would like you to feel every carer in our home, maintain equally high standards.
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Review from Colin M (Son of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care mum has received over the past 3 years.
The staff are very attentive to her needs.
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Review from Lesley T (Daughter of Resident) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very attentive, kind and caring. The activities provided and the activities coordinator are outstanding. The health care assistants are always kind and take time when helping with personal care/hygiene and treat their clients with immense dignity. I would highly recommend this home. It
has taken a huge burden off my family to know that mum is being cared for at such a high standard.
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Review from Teresa F (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent Christmas Residents and Guests Christmas party. Wonderful music, friendly staff and excellent food after the party. The staff genuinely care.
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Review from Jacqueline C (Wife of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
You need more experienced staff and not keep changing the staff as the residents and staff don't get a chance to build up a rapport with each other. The nurses need to get to know what medication is given regularly. They change the staff about so much so the residents and staff don't have continuity.
My husband is on the dementia floor so building confidence and continuity is very important for all the residents.
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Review from A L (Daughter of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acacia Care looked after my mother in her final two years with great care and dignity, friendliness and humour.
They are always welcoming to family and visitors, and on her passing, they could not have been more helpful. I would highly recommend them.
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Review from I B (Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very relaxed atmosphere where the staff are there to help. Your ideas are welcome and staff/resident collaboration is encouraged and is welcome. A very transparent approach to caring makes this home a "jolly" nice place.
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Review from Breda A (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very supportive in helping Mum settle in. Any problem medical or otherwise have been swiftly dealt with.
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Review from Minhaj A (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care centre allows me to know that my father is in very good hands and being treated well.
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Review from Jennifer M (Friend of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident on the dementia floor at Acacia Care Centre for almost 5 years. Their high standards have been maintained and the care on his floor is excellent giving me great peace of mind. However, the rooms and gardens are beautifully maintained - worth every penny!
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Review from Hilary D (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Acacia Care Centre for just over a year. The staff here are hardworking and very friendly. Dad is well looked after and I know that he is not always easy to deal with. Family and friends are welcome to visit at any time and we all feel quite at home here.
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Review from Victoria F (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional and caring team of staff who look after my elderly father with the utmost care and kindness.
Nothing is ever too much trouble.
I'm so glad we finally found a place like this.
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Review from Maliat A (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are so lovely, you can tell they care about this job Always smiling, I am always greeted nicely by the reception staff. Nurses are also very friendly. The daily activities here are great and I see how much my father enjoys it. The engagement between residents and staff is fab.
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Review from L L (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of the Acacia Care Centre is extremely caring. They took great care of my ailing father and we will always remember them for that.
The centre itself is beautiful. From the moment you walk through the front door until you go through to the garden, you feel as if you are at home.
This care
centre deserves a ten out of ten.
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Review from Robert P (Son of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is superbly run and absolutely all the staff are friendly and professional.
I can't think of anything to improve it.
An excellent care service.
My deepest gratitude goes to all the staff.
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Review from Majiol H (Relative of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother in law was admitted to this care home and I found the staff are very professional and caring.
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Review from H E (Goddaughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean and smells fresh. The staff seem generally attentive and friendly. Sometimes the home seems short staffed and the residents are left in bed too long. Food is good. Rooms are comfortable.
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Review from J M (Sister of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a joy. The staff are friendly, efficient and caring. The building is modern and purpose built and includes a coffee area, library room, hair salon, bar room and several lounges. The gardens are neat and tidy and finally has its own resident rabbits and chickens.
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Review from Allison R (Sister of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautifully clean with excellent caring staff.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Acacia Care Centre is calculated as follows: ( (155 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Acacia Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (3)

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