Groveland Park Care Home

Thank you for your lovely review, knowing that from the moment that you walked through our door that you felt Groveland Park to be a welcoming and a friendly atmosphere is a testament to our team and residents, who make the home what it is. We welcome friends to maintain relationships that they have by visiting for a chat, a Bistro lunch and to join in with the fun activities. I will share your review with the team.

Thank you for the review of your visits to Groveland Park. Knowing that you find your friend comfortable, well fed and looking better in himself is praise indeed, I shall share this review with the Team. We look forward to seeing you again soon.

Thank you for your review and the comments that you made. I will speak to your friend regarding the pain relief and ensure him that there are other trained members of staff in the home that can assist with a request if one person is busy at that time, ensure that all staff are seeking assistance when requested. Thank you for sharing your comment that you enjoy the food and we hope to see you back again soon.

Thank you for your review. Hospital stays can be very challenging, but knowing that we were able to assist your Mother in getting back to better health and back on her feet enabling her to go back home, meant a lot to us too. Seeing the whole family together was a joy for us and being able to facilitate these special times is a pleasure and a privilege. I shall pass on your review to the whole team here at Groveland Park.

Thank you for your review of our care home. I am pleased to hear that you are happy with our service and that your visits to our newly refurbished Bistro are enjoyed by you and your Mum. The fine dining experience is a wonderful way to spend time together as a family. We welcome all feedback for a chance to improve our service to meet individual expectations. We welcome family pets to our home with measures in place to meet requirements, I have discussed this with the team and look forward to discussing this personally with you.

Thank you for your review of our care home. I am pleased that you find our staff to be excellent and that you enjoy the food and drink on offer. I am sorry that you find when eating the main meal of the day with your loved one in the dining room is hard, I will continue to review this. We welcome families and friends to enjoy sharing this experience with their loved ones in a variety of ways including Bistro meals and drinks in the Bar Bistro, fine dining for special occasions and family gatherings. This has altered over the last year as we continue with our refurbishment programme. We communicate with families and keep them up to date via different methods and during the Resident of The Day reviews. I welcome the opportunity to discuss this to ensure that we get this right for you. I will share this review with the team.

Thank you for your review. We are so pleased that you were able to share this special occasion with your Mum in a relaxing and enjoyable way. I will share your praise of the staff in the Bistro and the staff with the team. Thank you for sharing that you see your Mum always smiling and well looked after and that she enjoys the facilities and activities that we provide is lovely to hear.

Thank you for your lovely review. Looking after and caring for your dad was a privilege and a pleasure. Knowing that we provide residents and families with peace of mind in a friendly and caring way and allowing them to spend quality time together in the comfort of their home from home is important to us. I will share your review and thanks with the team.

Sorry that you are not happy with the service. I am pleased to hear that your dad is now receiving adequate clinical care which was not possible in a residential home with support from community services. We appreciate the process of any resident having to move homes, not something that we often have to do, and done with their best interest in mind. Our staff turnover is comparable to other homes, we ensure we have adequate staffing levels. Our robust safeguarding policy encourages residents, families, visitors and staff to report concerns, which are managed in line with government and local guidelines when reported. Please email me details of any concerns that you have. At times, those living with dementia require additional support, we work with other agencies to ensure a holistic approach. Our Dementia Champions have enhanced training. For many residents, this is their forever home, having lived here for many years, happy with the care and service.

I am sorry that you feel that you had to leave this review. We have many residents who are well cared for while living with their dementia, some who have been in the home for many years, they and their families are very pleased with the service and care provided. Unfortunately, at times when clinical issues are coupled with dementia, the clinical safety can become paramount to that resident and is not always be possible to meet those needs in a residential setting even with the support from other professional agencies. Multi-disciplinary decisions are made when we have to ask families to seek an alternative home to manage their loved one's clinical issues, this can be very hard for families to agree with. We consider that resident care, safety and happiness comes above profits which is why, at times, this hard decision must be made. We have many positive reviews from families and residents who have been very happy with the care provided for those living with and without dementia.

Thank you for your lovely review. To hear directly from loved ones about our overall service and care provided to our residents is encouraging. Being on the top of your wish list for a choice of home is extremely nice to hear. I shall share this review with the team.

Thank you for your review which I shall share with the team. I am so pleased that you are considering returning to Groveland Park for respite care and your recommendation to others, we always try to accommodate families to return and very much look forward to seeing all our respite residents and families.

Thank you for your lovely review of our home. We are so pleased that you feel that your cousin has settled in well to Groveland Park. I will share your review with the team.

Thank you for your review, it is a very hard decision to place a loved one into a care home. To have such a positive outcome for your mum is testament to the hard work of the whole team at Groveland Park, I will share your review.