Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.6 151 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
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Care Provided by Groveland Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1900
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1900

Our fees are all-inclusive. The fee is dependent on room available at the time or chosen and the care needs determined on pre-admission assessment. All inclusive includes 24 hour care, hairdresser, chiropodist, newspaper of choice, Bar Bistro, family fine dining meal, trips out, entertainment.

These prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements.

Contact Groveland Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Groveland Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Queensgate Healthcare Ltd
  • Privately Owned

Person in Charge

  • Caroline Cheeseman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.

Parking

  • There is a car park at Groveland Park Care Home.

Groveland Park Care Home Reviews (151)

9.6

Groveland Park Care Home has a Review Score of 9.6 (9.628) out of 10, based on 35 reviews in the last 2 years.
Over all time Groveland Park Care Home has 151 reviews.

Overall Experience
  • 129
  • 15
  • 3
  • 1
  • 3
Date Published
  • 151
  • 13
  • 22
  • 35
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Reviewer Connection to Groveland Park Care Home
  • 44
  • 34
  • 27
  • 7
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 151, showing 21-40
Review from M S (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and staff are excellent but not good at keeping family up to date despite frequent requests. Food and drink all lovely and plenty of it, home-cooked and tasty and good variety. In the last year, they stopped relatives eating with residents in the bistro and have to sit in the dining room and that's
hard and not enough room for more than one person. Very unwilling to allow me to discuss with decision-makers at head office. Feel very uncomfortable and shut out and lost another part of Mum.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review of our care home. I am pleased that you find our staff to be excellent and that you enjoy the food and drink on offer. I am sorry that you find when eating the main meal of the day with your loved one in the dining room is hard, I will continue to review this. We welcome families and friends to enjoy sharing this experience with their loved ones in a variety of ways including Bistro meals and drinks in the Bar Bistro, fine dining for special occasions and family gatherings. This has altered over the last year as we continue with our refurbishment programme. We communicate with families and keep them up to date via different methods and during the Resident of The Day reviews. I welcome the opportunity to discuss this to ensure that we get this right for you. I will share this review with the team.
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Review from Lee B (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility providing very good care. Can find nothing which I am unhappy about after 7 months of my father being in care here. Would recommend home to whoever asked.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review and recommendation of our care home and for sharing that you are happy with the care and facilities that we provide to your father. I will share this review with the team.
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Review from G H (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always been very good when I visit.
The redecoration is excellent.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review. I am pleased that your visits are very good. The refurbished areas are making a difference, creating a wonderful environment for our residents and families. We are continuing with our refurbishment programme which is due to be completed by the summer.
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Review from Debbie R (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad first stayed at Groveland Park Care Home in February 2024 for 5 weeks of respite, however, after the 5 weeks he decided he wanted to be a resident as the staff were so caring and he especially felt safe at night, knowing someone was there 24 hours if he needed help with anything. The home was
spotlessly clean. All staff from the laundry up to the manager were so friendly and made Dad's life there happy and very well looked after. Thank you all for everything you did for him.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your lovely review. Looking after and caring for your dad was a privilege and a pleasure. Knowing that we provide residents and families with peace of mind in a friendly and caring way and allowing them to spend quality time together in the comfort of their home from home is important to us. I will share your review and thanks with the team.
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Review from Sara S (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
More show home than care home!
My dad lived here for 14 months until he was asked to leave because they no longer accepted insulin-dependent residents. The care quality varies depending on who is working. While he is better off now, the process of relocating a loved one is stressful and unsettling,
something the management doesn't seem to consider. Staff turnover is alarmingly high, and there are never enough staff. I witnessed a man told to wet himself because no one could help him to the toilet.
My dad was assaulted twice in six months by other residents and his personal items, including his wedding and signet rings, went missing. Though the home looks nice, management prioritizes appearance over care. Carers are trained to fold napkins but lack proper skills to care for dementia patients with patience and empathy. There's no specialized dementia care, just a floor for residents with dementia.
Do not put your loved one here thinking it will be their forever home, it probably won't be.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeSorry that you are not happy with the service. I am pleased to hear that your dad is now receiving adequate clinical care which was not possible in a residential home with support from community services. We appreciate the process of any resident having to move homes, not something that we often have to do, and done with their best interest in mind. Our staff turnover is comparable to other homes, we ensure we have adequate staffing levels. Our robust safeguarding policy encourages residents, families, visitors and staff to report concerns, which are managed in line with government and local guidelines when reported. Please email me details of any concerns that you have. At times, those living with dementia require additional support, we work with other agencies to ensure a holistic approach. Our Dementia Champions have enhanced training. For many residents, this is their forever home, having lived here for many years, happy with the care and service.
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Review from R T (Son of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Dad moved into Groveland in August 2023 and settled well. Initially everything seemed excellent however as my Dad's condition deteriorated due to his dementia it became apparent that this care home is not equipped to deal with dementia patients with the level of care and compassion required.
My
Dad was very settled yet due to his diabetes and the home's inability to offer the level of care required when coupled with dementia, he was served notice to find an alternative care home.
This is not what we expected when we placed our Dad into this care home and shows that they don't really care about the residents. This care home is only interested in its profits, when it actually has to care for its residents it's time to move them on.
Please think very carefully before trusting your loved ones with these people.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeI am sorry that you feel that you had to leave this review. We have many residents who are well cared for while living with their dementia, some who have been in the home for many years, they and their families are very pleased with the service and care provided. Unfortunately, at times when clinical issues are coupled with dementia, the clinical safety can become paramount to that resident and is not always be possible to meet those needs in a residential setting even with the support from other professional agencies. Multi-disciplinary decisions are made when we have to ask families to seek an alternative home to manage their loved one's clinical issues, this can be very hard for families to agree with. We consider that resident care, safety and happiness comes above profits which is why, at times, this hard decision must be made. We have many positive reviews from families and residents who have been very happy with the care provided for those living with and without dementia.
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Review from Susan W (Niece of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always very warm and welcoming, facilities are excellent with frequent refurbishment and upgrades in rooms and communal areas with very high detail and comfort for residents and their visitors. All residents are known well by name and supported to make their own choices and retain as much
independence and autonomy as is safe for them to do so. Residents are offered regular days out and in-house activities that offer a wide variety of fun, and stimulation. Hair and nails are cared for offering a real pampering experience for those who enjoy this. Birthdays are celebrated for all residents with banners and birthday cakes and much celebration to ensure they have a very special day. I think we would all hope to remain in our own homes and enjoy our freedom for as long as we possibly can, but then when that is no longer safe or manageable, Grovelands would be at the very top of my wish list for myself as well as my loved ones! Many thanks to all the staff for all you do.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your lovely review. To hear directly from loved ones about our overall service and care provided to our residents is encouraging. Being on the top of your wish list for a choice of home is extremely nice to hear. I shall share this review with the team.
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Review from E G (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has stayed here at Groveland Park a few times for respite and the home has always provided good care, the staff and manager are lovely and always there if you want to speak with them. I would definitely recommend this home to anyone who has a relative or loved one to stay either permanently or respite.
Although I would rather not share this lovely home with others as it may be too full for when Mum needs respite again as it's a little gem.
Thank you all who looked after Mum this November.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review which I shall share with the team. I am so pleased that you are considering returning to Groveland Park for respite care and your recommendation to others, we always try to accommodate families to return and very much look forward to seeing all our respite residents and families.
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Review from C F (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems to be very happy at Groveland. She enjoys the interaction with the staff and is always smiling when I come to visit.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, we do aim to ensure that our residents are happy and smiling! I will ensure that this is shared with the staff.
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Review from C L (Cousin of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Taking my sister to visit our cousin it was wonderful to see how well she had settled in. A lovely little ensuite bedroom with a little attached garden, perfect for her. A very great sense of safety and security and friendship despite her growing 'dementia.' She didn't know who we are till my sister
showed her family photos.
Being able to have a very good meal with her too was an added blessing, and all the staff were friendly and welcoming.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your lovely review of our home. We are so pleased that you feel that your cousin has settled in well to Groveland Park. I will share your review with the team.
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Review from Lynn W (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Groveland Park for almost a year - she was quite poorly and underweight when she arrived. She is now in very good health and is back to her normal weight. She has been very happy there and I have nothing but praise for all the staff who care for her so well. She enjoys all the food
which is of a very high quality and she joins in with a lot of activities. Her mind is also much sharper than previously. Highly recommend!
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, it is a very hard decision to place a loved one into a care home. To have such a positive outcome for your mum is testament to the hard work of the whole team at Groveland Park, I will share your review.
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Review from B D (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant meeting with my friend in her room, tea and coffee served to us. I was my first visit to the home, I was greeted by the staff, they were polite, helpful and friendly.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, we welcome all visitors to Groveland Park and strive to ensure they have a positive experience. We look forward to your next visit.
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Review from V A (Friend of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a lovely visit on Saturday 17th February. The staff at the home were extremely helpful and we had a lovely lunch whilst visiting. There was a very relaxed homely feel and atmosphere. Thank you for making our visit such a pleasure.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, we welcome all friends and families to Groveland Park, we strive to ensure that everyone leaves our home with a smile!
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Review from F P (Niece of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely visit to see our aunt who was in the home. Other residents were enjoying activities and it was delightful to see an enthusiastic activities staff member get the ' best' from the ladies. All staff welcoming.
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Review from Diana W (Friend of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My friend entered Groveland Park in October 2019, suffering from Alzheimer's. We were assured it would be a home for life, providing he didn't require nursing care. Initially, the service was exceptional providing an outstanding level of care, activities and lots of staff interaction. Following Covid
my friend's Alzheimer's/Dementia deteriorated and staff seemed to interact with him less. The staff struggled to maintain his personal care. On agreement, he was moved to the Dementia Unit. There was no plan or communication for settling him in. I witnessed two staff on the dementia unit and at both times they were stressed and under pressure, finding it difficult to deal with the residents' needs. My friend's behaviour deteriorated, Groveland's sent him to hospital and the manager refused to have him back. I requested a report on my friend's needs from the manager to help re-home him, but this was never provided. My friend is in another Care Home, settled and the staff can deal with his personal care.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review. I am sorry that you felt that we had not met your individual expectations. For those who are living with dementia, every journey is different and unique. We, like all providers, have to at times make decisions that are hard for all involved after exploring as many other resolutions before matters are sometimes taken out of our hands. I am pleased that your friend has settled well into a home that can meet his specialised needs.
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Review from Elsie H (Resident) assisted by family/friend published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for two months. Everybody has been wonderful. Thank you so much!
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeWhat a lovely review, thank you. Hearing directly from our residents in this way is wonderful, I will share this with the team.
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Review from P R (Niece of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is excellent, my relative is so happy here.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for the review. At Groveland Park we believe that all our residents have a right to be happy and to lead their lives in a way that brings them fun and joy, it also helps that we have happy staff!
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Review from P H (Daughter-in-law of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been in Grovelands for two weeks respite. She loves it so much that she is going to stay another two weeks, with a view to making it her home. We are really impressed with all the caring staff and, in fact, everyone within the home. The atmosphere has a very happy, positive vibe. Nothing
is too much trouble. The food is lovely too.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for the lovely review, we do have many residents who come into Groveland Park for respite and decide for themselves to make this their home. Providing a happy home is really important to out team.
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Review from K S (Niece of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing. The staff go over and above, spending quality time with residents. Nothing is too much trouble. I am confident that my uncle is being looked after 100% and we know he is safe.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for the review, we share all reviews with the whole team. Knowing that relatives feel this way makes us proud of what we do.
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Review from L S (Great-granddaughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very attentive, friendly staff. Smiley and great care.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeIt is so lovely to receive reviews like this. All reviews are shared with the whole team. Thank you.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Groveland Park Care Home is calculated as follows: ( (303 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 395 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Groveland Park Care Home to verify any information. View our terms and conditions. Groveland Park Care Home has an Enhanced Service - more info.