Groveland Park Care Home

Both Mum and Dad went and stayed at Grovelands for two weeks of respite care whilst my brother and I were away on holiday. The level of care provided was excellent and I felt completely confident that they were both happy and safe. Mum loved it so much she wants to just go back and be there permanently! The staff were lovely and treated them with kindness and respect.

From before we entered the door, the smile and welcome and standard of “customer/client care” was exceptional. I understand it was two staff members that looked after us from reception to being set up in the bistro. Both of them, I felt, went above and beyond and made the experience exceptional. We have asked Groveland management to let them both know the difference it makes. They were attentive without being over the top but also offered things and a service that was beyond what I’ve experienced before, even with their previous very high standards. Thank you, Groveland, please continue the great work.

Heartfelt thanks to every member of staff.

Our mother has been a resident in Groveland Park for 9 months now and we have seen a number of changes in the management team within that time. We are very happy with the team now in place and find them approachable, accommodating and very supportive. They in turn are supported by a great team, who have shown our mum nothing but the greatest respect and care. It's a huge peace of mind for us that she is so well looked after and if we do have any concerns about Mum's health and wellbeing they are there with reassurance and assistance.

My mum has been a resident in Groveland Park for just over a year now. All the staff are absolutely lovely and very kind to my mum, me and sister. They have been under a huge strain this last year with all the Covid rules and regulations, with the added pressure of members of staff having to isolate, yet still maintain the standards and kindness. Today, I had the pleasure of eating lunch with my mum and sampled the residents’ meals first-hand. The haddock melted in the mouth and the peach sponge was delicious. I leave the home after visiting knowing my mum is in very safe hands.

Our family are so pleased that we chose Groveland.

Thank you to the manager and your great team (family).

I was very impressed with how welcome Groveland's staff made my neighbour feel and the time they have since taken to get to know her. She was quite anxious about going but has settled well and has had nothing but praise for all the staff. She is enjoying all the activities and says she feels very much “at home” there. It is a delight to see her relaxed and happy and to know that any queries or concerns will be discussed and addressed if required. It is a joy to visit her there.

Grovelands has undergone a number of staff changes recently with a completely new and capable management team now in place. Issues relating to the Covid-19 lockdown and restrictions on visiting have been difficult on everyone but I have found the present team very accommodating. I was able to attend a hospital appointment with my resident mum - we were driven by the deputy who had arranged for packed lunches which we all enjoyed together outside in the sunshine. All current staff are approachable, caring and very friendly. Their dedication is evident. These are early days but the signs are all positive. For those of us who have very long distances to travel in order to visit our loved ones, trust in those who care for them is vital. I will submit a further review in six months.

I was made very welcome. The carers were excellent and my room was fine with all facilities available. Medicine was dealt with very well. The cinema room was excellent and the public rooms very comfortable.

After viewing several care homes we settled on Groveland Park. At our initial visit, we found all the staff so friendly, we were allowed time to view all the facilities without any pressure. Our aunt is now in the home and she does not stop telling us just how well she is treated by everyone.

Wonderful care home. My aunt is so happy and very well looked after. Thank you.

Everything seems great but it is difficult really to assess due to Covid restrictions. On the surface all is well. There have been a lot of managerial changes so it would be good to assess again in the future.

This year I have found it difficult to answer this review due to lockdown and not being able to see my partner. The home, I find is an expensive provision that can offer a lot, but yet, the reality of that for me and my family communication has not been satisfactory and felt shut out at times. This last year, I personally have noticed a vast deterioration in him and looking very sad at times, especially when he has not been shaved for three days - and, sometimes his attire is not good. I feel that maybe they should have more carers. His glasses and watch (one only brought at Christmas) have been missing over the last few months, though I have asked about these items many times.

Found the staff extremely helpful and attention to my friend, currently a resident.

We visited Mum in the lodge. It was her birthday and we were able to share in her opening her cards and presents. The carer treated her with dignity and sensitivity at all times, and nothing was too much effort. We had a very enjoyable visit. I cannot fault the staff and the care.

Staff friendly and helpful, all residents seem very satisfied with the care given, nice lounges and since COVID a pod has been placed in the car park for visitors to see family and friends in a safe environment.

Staff excellent. Procedure into see Mum well done, kept informed. Found Mum to be in good spirits. Staff all know her and are friendly, room spotless.

Dad was very reluctant to leave his home but he has settled in really well at Groveland and looks so much more relaxed which is such a relief to me.

Very good. Well staffed. Caring.