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Groveland Park Care Home

43 Stephen Road, Bexleyheath, London DA7 6EF
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staff members who work above and beyond to ensure the residents are happy and healthyH I(Great-Niece of Resident/Service User)
Groveland Park Care Home, Bexleyheath
Groveland Park Care Home, Bexleyheath
Groveland Park Care Home, Bexleyheath

Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with...  

Care Provided by Groveland Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,900£1,800 - £1,900
Residential Dementia Care£1,800 - £1,900£1,800 - £1,900

Our fees are all-inclusive. The fee is dependent on room available at the time or chosen and the care needs determined on pre-admission assessment. All inclusive includes 24 hour care, hairdresser, chiropodist, newspaper of choice, Bar Bistro, family fine dining meal, trips out, entertainment.

Contact Groveland Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Queensgate Healthcare Ltd
  • Private Owned

Person in charge

  • Caroline Cheeseman(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.

Parking

  • There is a car park at Groveland Park Care Home.

Groveland Park Care Home Reviews (168)

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9.8

Groveland Park Care Home has a Review Score of 9.8 (9.807) out of 10, based on 45 reviews in the last 2 years. Over all time Groveland Park Care Home has 168 reviews.

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Review from K R (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Postal Card
Overall Experience

Amazing care home, Very happy with the care of our relative, excellent care and attitude of staff.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for the review, it is lovely to hear that relatives are happy with the care of their loved ones and that our staff are providing excellent care. I shall share this with the team.

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Review from Catherine A (Daughter of Resident) published on 22 February 2023 Submitted via Website
Overall Experience

Mum has been in Groveland Park Care Home for nearly four years, the care Mum receives is wonderful, she is treated with respect and love. The staff are all lovely, always a warm welcome as soon as you enter the building. If ever an issue arises it's dealt with quickly and efficiently.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your lovely review of Groveland Park, knowing that you are happy with the care that your loved one is receiving is really important to us. I will share your review with the whole team.

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Review from Alexander W (Grandson of Resident) published on 14 December 2022 Submitted via Postal Card
Overall Experience

My nan has been at Groveland for nearly five years, and I have always been impressed with the care and attention she has received throughout. I would recommend Grovelands to anyone looking for a care home for their relative.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your review of Groveland Park. Direct recommendations are vital for others, who are looking for a home where their loved one will feel as your Nan has for the last five years. I will pass this review on to our team.

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Review from Jill C (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

Mum has lived at Groveland Park Care Home for two years now and has said, as she can't live in her own home, this is the best place to be. The staff are kind, caring and helpful. It is a lovely home, with many facilities that are very well maintained, including the pretty garden which Mum really enjoys. Any issues raised are dealt with promptly and in a friendly and efficient manner.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, knowing that your mum says that Groveland Park is the best place for her to be as she is unable to live in her own home is really important to us.

This review is shared with the team.

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Review from Jane P (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card
Overall Experience

At the start of my mother's sixth week here, I can see she feels safe and very well cared for here at Groveland Park. Thank you so much for your patience in making this happen. Very professional and friendly team. Thanks.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

We are so pleased that within six weeks you can see that your mother feels safe and very well cared for at Groveland Park. Thank you for taking the time to share your experience and lovely review.

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Review from B B (Son of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

Recent great improvement from new management has returned Groveland Park Care Home to excellent status. Lots of new caring staff. A good place to be.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

At Groveland Park we are always looking for ways to improve our service, it is lovely to hear that you recognise that and feel that this is a good place to be. As always, I will share your review with all of our team.

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Review from Gill C (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

I feel very comfortable with my mum being a resident here. There have been some difficulties over the past month and the home has dealt with these with professionalism. Mum always feels happy here and now class it as home.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, we can at times experience challenges, and overcoming these is evident when families feel comfortable and residents feel happy and at home.

Reviews are shared with our team.

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Review from Mark L (Son of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Groveland Park Care Home is a lovely home, providing excellent care for my mother. The attention and support are second to none and we feel comfortable that Mum is getting the correct support for her needs.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your kind words. I will share with our team that you feel that the attention and support are second to none. Ensuring that families feel comfortable is very important to us.

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Review from Christine B (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Communication is very good. I am really pleased that I am informed of any problems with Dad, which is so reassuring.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your review highlighting that you feel reassured if there are any problems and that you feel that communication is good. Our team will be pleased to hear this.

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Review from Catherine G (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Mum is happy and I know she is well cared for so it is a relief. I can visit when I want to, if I can't get there I know Mum is okay. The food is good quality and it's clean. I like the staff, they ring if there are any problems immediately.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your review, it is so important to us that families know that their loved one is happy and well cared for. We are so pleased that you come and visit and feel reassured at times that you cannot. I will share your review with our team.

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Review from Catherine I (Sister of Resident) published on 21 October 2022 Submitted via Postal Card
Overall Experience

I have found Groveland Park to be a very welcoming and friendly home. The care my relative receives is second to none. I am very pleased with my choice of care home, my relative is extremely well cared for.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your lovely review and for letting us know that you feel that you are always made to feel welcome at Groveland Park Care Home and that your relative is well cared for. I will share this with the team.

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Review from Jill W (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card
Overall Experience

Mum has been at Groveland Park for eighteen months now. She has settled really well and now considers Groveland to be her home. The care Mum receives here is excellent. All the staff know her and I feel that Mum's needs are met extremely well.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your kind words and the review. Knowing that you recognise how well Mum's needs are being met and that she feels at home at Groveland Park is important to our team.

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Review from Emily R (Granddaughter of Resident) published on 20 October 2022 Submitted via Postal Card
Overall Experience

All staff are so welcoming in this care home, they make sure all residents feel happy and at home. She's well looked after and all her needs are met. The facilities are amazing. The range of daily activities ensures all have something to enjoy and look forward to. Overall, it is a fantastic home.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for recognising the care and provisions at Groveland Park. Knowing that our residents are happy and have activities that they enjoy and look forward to is very important to us.

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Review from Tracey C (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card
Overall Experience

Very happy with the care Mum is receiving. Your care during various Covid issues has been amazing. Hopefully can now do a few more external outings.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your review, we are arranging more outings which are exciting with Christmas fast approaching. These will be listed on our schedule of events. I am pleased that you are happy with the care our team provide to your mum.

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Review from C T (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card
Overall Experience

My father came to Groveland Park Care Home in February this year. I cannot speak highly enough of the staff and the level of care provided. It's so reassuring to know that Dad is being looked after so well. I am also made to feel so welcome when visiting Dad. We've just had a meal together in the bistro - excellent.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

It is so pleasing to hear that your father has settled well into Groveland Park. We value the continued relationships after a loved one comes to stay at Groveland Park, our bistro and fine dining provide a perfect environment for family get-togethers which are evidently enjoyed. I will share this review with our staff.

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Review from Sarah W (Daughter-in-law of Resident) published on 27 September 2022 Submitted via Website
Overall Experience
My mother-in-law was due to stay here for 2 weeks of respite care. I had to take her out a week early.
The alarm system went off all day every day. The food was very poor, sandwich and mouse for dinner, dry chicken for dinner with salad. One day our friends were visiting and they witnessed my mother-in-law ask for a tomato or pickle to go with the plain cheese sandwich, the staff said no we do not have it.
She was not invited to join in with any activities. One day she had to wait more than an hour for paracetamol. We sent her in with a medication list from the GP, it says paracetamol as and when required, we also sent her in with paracetamol.

She paid £1950 a week for respite care, thus isn't good value for money at all.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for sharing your review of Groveland Park, we welcome feedback to ensure that we can deliver person-centred care and meet individual expectations. I am sorry that you feel on this occasion we have not met yours. I have had the chance to investigate the elements of your concerns in this...  

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Review from Alpesh P (Son of Resident) published on 27 September 2022 Submitted via Website
Overall Experience

We booked my mother into this facility for two weeks respite recently. We ended up taking her out a week early. Although most of the staff were pleasant to her, the care and the facilities did not meet our expectations. We were advised that the chef could make her whatever she wanted to eat, however, this did not happen. Sometimes dinner was just a plain cheese sandwich and a mousse. Our friends were visiting when my mother-in-law asked for tomato or pickle to go with the plain cheese sandwich, the staff said no sorry no pickle or tomato.

Some days it would be almost midday before she got a shower. The most annoying thing was the noise the buzzer system was beeping all day every day. We were promised that there would be activities, my mother was asked to join in very limited activities such as playing cards.

This care home does not provide good value for money at all. I emailed them a care plan for her detailing her requirements for the stay, but this was not followed at all.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for sharing your review of Groveland Park. Our care is very much led by our residents, and we look after them in a way that they themselves want to be looked after, providing care at times that they choose. Our residents are offered to participate in the events in the home and on a...  

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Review from Kelly B (Daughter of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

Both Mum and Dad went and stayed at Grovelands for two weeks of respite care whilst my brother and I were away on holiday. The level of care provided was excellent and I felt completely confident that they were both happy and safe. Mum loved it so much she wants to just go back and be there permanently! The staff were lovely and treated them with kindness and respect.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Kelly, thank you so much for your feedback, will pass it on to the team. We loved having your mum and dad with us.

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Review from Peter R (Grandson of Resident) published on 22 March 2022 Submitted via Website
Overall Experience
It was our first visit to my grandmother with my young daughters today since the pandemic kicked off. And such was our experience I felt compelled to leave this review.

From before we entered the door, the smile and welcome and standard of “customer/client care” was exceptional. I understand it was two staff members that looked after us from reception to being set up in the bistro. Both of them, I felt, went above and beyond and made the experience exceptional. We have asked Groveland management to let them both know the difference it makes. They were attentive without being over the top but also offered things and a service that was beyond what I’ve experienced before, even with their previous very high standards. Thank you, Groveland, please continue the great work.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Peter thank you so much for your review. I will pass on your kind words to the team. We hope to see you again soon.

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Review from Mary H (Sister of Resident) published on 4 March 2022 Submitted via Website
Overall Experience
My sister first came to stay at Groveland at the end of September 2021. I needed help with her as my husband was facing major surgery. The staff couldn't have been more helpful and understanding.
After ten days at Groveland, she was so happy that she agreed to stay permanently.
I have nothing but praise for every member of staff. I have always been met with smiles and, I feel they are always willing to go the extra mile.
There is a full programme of interesting activities every week and varied outings which, I know, she loves.
The food is of a high standard and individual needs are catered for.
All in all, I can't think of anywhere (given her needs), that I would rather her be.
I know she is safe and above all happy.

Heartfelt thanks to every member of staff.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Mary, thank you so much for your lovely review. Myself and the team are very grateful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 June 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Caroline Cheeseman
Caroline CheesemanJob Title:General ManagerJoined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.

Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Groveland Park Care Home to verify any information. View our terms and conditions. Groveland Park Care Home has an Enhanced Service -more info.