Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.5 141 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1900
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1900

Our fees are all-inclusive. The fee is dependent on room available at the time or chosen and the care needs determined on pre-admission assessment. All inclusive includes 24 hour care, hairdresser, chiropodist, newspaper of choice, Bar Bistro, family fine dining meal, trips out, entertainment.

These prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Queensgate Healthcare Ltd

Person in charge

  • Caroline Cheeseman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.

Parking

  • There is a car park at Groveland Park Care Home.

Groveland Park Care Home Reviews (141)

9.5

Groveland Park Care Home has a Review Score of 9.5 (9.515) out of 10, based on 27 reviews in the last 2 years.
Over all time Groveland Park Care Home has 141 reviews.

Overall Experience
  • 118
  • 16
  • 3
  • 1
  • 3
Date Published
  • 141
  • 4
  • 17
  • 27
  • 114
Reviewer Connection to Groveland Park Care Home
  • 43
  • 32
  • 25
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 141, showing 61-80
Review from D H (Great-Niece of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home. My aunt is so happy and very well looked after. Thank you.
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Review from Glenn C (Son-in-law of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything seems great but it is difficult really to assess due to Covid restrictions. On the surface all is well. There have been a lot of managerial changes so it would be good to assess again in the future.
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Review from J S (Partner of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This year I have found it difficult to answer this review due to lockdown and not being able to see my partner. The home, I find is an expensive provision that can offer a lot, but yet, the reality of that for me and my family communication has not been satisfactory and felt shut out at times. This
last year, I personally have noticed a vast deterioration in him and looking very sad at times, especially when he has not been shaved for three days - and, sometimes his attire is not good. I feel that maybe they should have more carers. His glasses and watch (one only brought at Christmas) have been missing over the last few months, though I have asked about these items many times.
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Review from A R (Next of Kin) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the staff extremely helpful and attention to my friend, currently a resident.
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Review from Debbie W (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Mum in the lodge. It was her birthday and we were able to share in her opening her cards and presents. The carer treated her with dignity and sensitivity at all times, and nothing was too much effort. We had a very enjoyable visit. I cannot fault the staff and the care.
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Review from Carol A (Friend of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful, all residents seem very satisfied with the care given, nice lounges and since COVID a pod has been placed in the car park for visitors to see family and friends in a safe environment.
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Review from David K (Son of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent. Procedure into see Mum well done, kept informed. Found Mum to be in good spirits. Staff all know her and are friendly, room spotless.
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Review from J C (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very reluctant to leave his home but he has settled in really well at Groveland and looks so much more relaxed which is such a relief to me.
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Review from R L (Son of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Well staffed. Caring.
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Review from Robert L (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff very attentive and caring. Mum is in good hands.
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Review from Pippa D (Daughter of Resident) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From when I made my first enquiry about a place for my mother until she passed away, I have nothing but praise for the staff. The facilities and quality of care provided could not be faulted. Kind, caring, knowledgable and compassionate. They gave Mum everything she needed, and I couldn't be more grateful
or impressed.
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Review from Gillian S (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum continues to receive excellent care through the pandemic. Safety is the highest priority and staff show such loving care and attention to every aspect of looking after Mum, from smiling eyes behind a PPE mask, beautiful food, clean and attractive surroundings to activities Mum loves to take part
in. Despite restrictions, the management has made sure that families can keep in touch with loved ones via video calls, window visits and now a very smart and comfortable visitors lodge. The CEO and home manager hold regular webinars to update us too. In these difficult times, it is so very good to know that Mum is safe and so well cared for. I have missed seeing her face to face and holding her hand, of course, but I don't have to worry about her. She could not have better care anywhere else!
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Review from Mark P (Son of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Groveland offers a professional, caring and friendly home to the residents and their visits. Over the last year during the coronavirus pandemic, the staff and management have shown exceptional professionalism and dedication towards to wellbeing of the resident.
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Review from A G (Granddaughter of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Groveland Park Care Home is a wonderful place that fills me with trust and reassurance about my nan's wellbeing and safety. The staff here are amazing at all times but how they have adapted to enable contact during this pandemic is truly admirable. This review is not long enough to list the reasons
why this care home is second to none but what I can say is that they have gone above and beyond to help us on the outside to stay in touch with our loved ones and they do it with a smile. Thank you so much to you all.
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Review from John G (Son of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Groveland Park Care Home is a superbly run home and their reaction to the COVID pandemic has been robust and effective.
I feel that my mother is as safe as she could be owing to the protocols that have been put in place by the management.
The staff are brilliant and genuinely care about the residents,
ensuring they are looked after and entertained as much as possible.
The home is clean, well managed and welcoming.
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Review from J B (Sister-in-law of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to Groveland Park this last weekend. We were absolutely delighted to see our lovely sister in such good health and also to see her looking so happy - laughing and smiling telling us that the home is catering for her every need and she wants for nothing. Hair and nails were all done to
perfection, and we came away from our visit much happier about leaving her in the care of the staff at Groveland Park.
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Review from D W (Son of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I looked at many care homes for my dear dad, but Groveland Park is fantastic, brilliant, the staff cannot do enough, and you are again fantastic. Thank you so, so much to you all.
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Review from K B (Friend of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is like a small hotel - attractive and welcoming. Staff are kind and efficient, always have time to be with residents and sensitive to their feelings. There is always some activity going on, and visitors are always welcomed. Currently, they are managing the covid-19 precautions well; I believe
they have had no infections in the home.
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Review from Luke H (Grandson of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan is very happy ay Groveland. I have found all of the staff to be very attentive and caring with a good sense of humour. Grovelands reaction and implementation of protective measures for COVID-19 were exceptional. The food and facilities are great and the home is always clean. Nothing is too much
effort for the staff.
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Review from Stuart H (Grandson of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care is given to Nan. All staff are extremely kind and helpful. Food is delightful. Nothing is ever too much trouble for the staff or manager. Rooms are always spotlessly clean. Nan enjoyed lots of different activities and socialising with other residents.
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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.515 for Groveland Park Care Home is calculated as follows: ( (213 Excellents x 5) + (64 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 307 Ratings = 4.515
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Groveland Park Care Home to verify any information. View our terms and conditions. Groveland Park Care Home has an Enhanced Service - more info.