staff members who work above and beyond to ensure the residents are happy and healthyH I(Great-Niece of Resident/Service User)
staff members who work above and beyond to ensure the residents are happy and healthyH I(Great-Niece of Resident/Service User)
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.
The home is tastefully decorated and boasts large bedrooms, complete with...
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.
The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.
The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
Contact Groveland Park Care Home to confirm what's included and get a personalised quote:
Our fees are all-inclusive. The fee is dependent on room available at the time or chosen and the care needs determined on pre-admission assessment. All inclusive includes 24 hour care, hairdresser, chiropodist, newspaper of choice, Bar Bistro, family fine dining meal, trips out, entertainment.
The price(s) shown are provided by the care home. Contact Groveland Park Care Home for full pricing details and T&Cs.
Groveland Park Care Home has a Review Score of 9.8 (9.803) out of 10, based on 48 reviews in the last 2 years.
Over all time Groveland Park Care Home has 171 reviews.
My Mother has been at Groveland Park for 5 years and the quality of care has been consistently good. The staff are very caring and provide an excellent service. When visiting I am made very welcome.
My Mother has been at Groveland Park for 5 years and the quality of care has been consistently good. The staff are very caring and provide an excellent service. When visiting I am made very welcome.
Thank you for your review, it is really good to know that we have provided consistent care at Groveland Park. This review will be shared with the team.
Very friendly and accommodating staff, they tend to every need without any queries. Everyone always has a huge smile which makes you feel comfortable and at ease. All members of staff make you welcome and have an inviting sense about them, making your visit here more engaging. Very happy.
Very friendly and accommodating staff, they tend to every need without any queries. Everyone always has a huge smile which makes you feel comfortable and at ease. All members of staff make you welcome and have an inviting sense about them, making your visit here more engaging. Very happy.
Thank you for your review of Groveland Park and for sharing your experience of feeling comfortable and at ease. All reviews are shared with the team.
My friend is having a wonderful time in Groveland. It has made a very big difference to her life. Thank you Groveland.
My friend is having a wonderful time in Groveland. It has made a very big difference to her life. Thank you Groveland.
Thank you for the review, knowing that residents are having a wonderful time is very important to us at Groveland Park. All reviews are shared with the team.
Amazing care home, Very happy with the care of our relative, excellent care and attitude of staff.
Amazing care home, Very happy with the care of our relative, excellent care and attitude of staff.
Thank you for the review, it is lovely to hear that relatives are happy with the care of their loved ones and that our staff are providing excellent care. I shall share this with the team.
Mum has been in Groveland Park Care Home for nearly four years, the care Mum receives is wonderful, she is treated with respect and love. The staff are all lovely, always a warm welcome as soon as you enter the building. If ever an issue arises it's dealt with quickly and efficiently.
Mum has been in Groveland Park Care Home for nearly four years, the care Mum receives is wonderful, she is treated with respect and love. The staff are all lovely, always a warm welcome as soon as you enter the building. If ever an issue arises it's dealt with quickly and efficiently.
Thank you for your lovely review of Groveland Park, knowing that you are happy with the care that your loved one is receiving is really important to us. I will share your review with the whole team.
My nan has been at Groveland for nearly five years, and I have always been impressed with the care and attention she has received throughout. I would recommend Grovelands to anyone looking for a care home for their relative.
My nan has been at Groveland for nearly five years, and I have always been impressed with the care and attention she has received throughout. I would recommend Grovelands to anyone looking for a care home for their relative.
Thank you for your review of Groveland Park. Direct recommendations are vital for others, who are looking for a home where their loved one will feel as your Nan has for the last five years. I will pass this review on to our team.
Mum has lived at Groveland Park Care Home for two years now and has said, as she can't live in her own home, this is the best place to be. The staff are kind, caring and helpful. It is a lovely home, with many facilities that are very well maintained, including the pretty garden which Mum really...
Mum has lived at Groveland Park Care Home for two years now and has said, as she can't live in her own home, this is the best place to be. The staff are kind, caring and helpful. It is a lovely home, with many facilities that are very well maintained, including the pretty garden which Mum really enjoys. Any issues raised are dealt with promptly and in a friendly and efficient manner.
This review is shared with the team.
At the start of my mother's sixth week here, I can see she feels safe and very well cared for here at Groveland Park. Thank you so much for your patience in making this happen. Very professional and friendly team. Thanks.
At the start of my mother's sixth week here, I can see she feels safe and very well cared for here at Groveland Park. Thank you so much for your patience in making this happen. Very professional and friendly team. Thanks.
We are so pleased that within six weeks you can see that your mother feels safe and very well cared for at Groveland Park. Thank you for taking the time to share your experience and lovely review.
Recent great improvement from new management has returned Groveland Park Care Home to excellent status. Lots of new caring staff. A good place to be.
Recent great improvement from new management has returned Groveland Park Care Home to excellent status. Lots of new caring staff. A good place to be.
At Groveland Park we are always looking for ways to improve our service, it is lovely to hear that you recognise that and feel that this is a good place to be. As always, I will share your review with all of our team.
I feel very comfortable with my mum being a resident here. There have been some difficulties over the past month and the home has dealt with these with professionalism. Mum always feels happy here and now class it as home.
I feel very comfortable with my mum being a resident here. There have been some difficulties over the past month and the home has dealt with these with professionalism. Mum always feels happy here and now class it as home.
Reviews are shared with our team.
Groveland Park Care Home is a lovely home, providing excellent care for my mother. The attention and support are second to none and we feel comfortable that Mum is getting the correct support for her needs.
Groveland Park Care Home is a lovely home, providing excellent care for my mother. The attention and support are second to none and we feel comfortable that Mum is getting the correct support for her needs.
Thank you for your kind words. I will share with our team that you feel that the attention and support are second to none. Ensuring that families feel comfortable is very important to us.
Communication is very good. I am really pleased that I am informed of any problems with Dad, which is so reassuring.
Communication is very good. I am really pleased that I am informed of any problems with Dad, which is so reassuring.
Thank you for your review highlighting that you feel reassured if there are any problems and that you feel that communication is good. Our team will be pleased to hear this.
Mum is happy and I know she is well cared for so it is a relief. I can visit when I want to, if I can't get there I know Mum is okay. The food is good quality and it's clean. I like the staff, they ring if there are any problems immediately.
Mum is happy and I know she is well cared for so it is a relief. I can visit when I want to, if I can't get there I know Mum is okay. The food is good quality and it's clean. I like the staff, they ring if there are any problems immediately.
Thank you for your review, it is so important to us that families know that their loved one is happy and well cared for. We are so pleased that you come and visit and feel reassured at times that you cannot. I will share your review with our team.
I have found Groveland Park to be a very welcoming and friendly home. The care my relative receives is second to none. I am very pleased with my choice of care home, my relative is extremely well cared for.
I have found Groveland Park to be a very welcoming and friendly home. The care my relative receives is second to none. I am very pleased with my choice of care home, my relative is extremely well cared for.
Thank you for your lovely review and for letting us know that you feel that you are always made to feel welcome at Groveland Park Care Home and that your relative is well cared for. I will share this with the team.
Mum has been at Groveland Park for eighteen months now. She has settled really well and now considers Groveland to be her home. The care Mum receives here is excellent. All the staff know her and I feel that Mum's needs are met extremely well.
Mum has been at Groveland Park for eighteen months now. She has settled really well and now considers Groveland to be her home. The care Mum receives here is excellent. All the staff know her and I feel that Mum's needs are met extremely well.
Thank you for your kind words and the review. Knowing that you recognise how well Mum's needs are being met and that she feels at home at Groveland Park is important to our team.
All staff are so welcoming in this care home, they make sure all residents feel happy and at home. She's well looked after and all her needs are met. The facilities are amazing. The range of daily activities ensures all have something to enjoy and look forward to. Overall, it is a fantastic home.
All staff are so welcoming in this care home, they make sure all residents feel happy and at home. She's well looked after and all her needs are met. The facilities are amazing. The range of daily activities ensures all have something to enjoy and look forward to. Overall, it is a fantastic home.
Thank you for recognising the care and provisions at Groveland Park. Knowing that our residents are happy and have activities that they enjoy and look forward to is very important to us.
Very happy with the care Mum is receiving. Your care during various Covid issues has been amazing. Hopefully can now do a few more external outings.
Very happy with the care Mum is receiving. Your care during various Covid issues has been amazing. Hopefully can now do a few more external outings.
Thank you for your review, we are arranging more outings which are exciting with Christmas fast approaching. These will be listed on our schedule of events. I am pleased that you are happy with the care our team provide to your mum.
My father came to Groveland Park Care Home in February this year. I cannot speak highly enough of the staff and the level of care provided. It's so reassuring to know that Dad is being looked after so well. I am also made to feel so welcome when visiting Dad. We've just had a meal together in the...
My father came to Groveland Park Care Home in February this year. I cannot speak highly enough of the staff and the level of care provided. It's so reassuring to know that Dad is being looked after so well. I am also made to feel so welcome when visiting Dad. We've just had a meal together in the bistro - excellent.
It is so pleasing to hear that your father has settled well into Groveland Park. We value the continued relationships after a loved one comes to stay at Groveland Park, our bistro and fine dining provide a perfect environment for family get-togethers which are evidently enjoyed. I will share this review with our staff.
The alarm system went off all day every day. The food was very poor, sandwich and mouse for dinner, dry chicken for dinner with salad. One day our friends were visiting and they witnessed my...
She paid £1950 a week for respite care, thus isn't good value for money at all.
Thank you for sharing your review of Groveland Park, we welcome feedback to ensure that we can deliver person-centred care and meet individual expectations. I am sorry that you feel on this occasion we have not met yours. I have had the chance to investigate the elements of your concerns in this...
Thank you for sharing your review of Groveland Park, we welcome feedback to ensure that we can deliver person-centred care and meet individual expectations. I am sorry that you feel on this occasion we have not met yours. I have had the chance to investigate the elements of your concerns in this review under our complaints procedure and I am more than happy to report my findings to you and provide you with copies of evidence, outside of this forum to protect confidentiality. At Groveland Park, we pride ourselves on offering an extensive menu with fine dining choices and a bistro service with alternative options. We cater to individual requests and always ensure that our stock levels allow for that, our recent resident meeting complimented the catering team and the provision of food. Families appreciate our fine dining and Bistro service to allow them to share a meal with their loved ones. We encourage residents and their families to express any concerns as and when they arise.
We booked my mother into this facility for two weeks respite recently. We ended up taking her out a week early. Although most of the staff were pleasant to her, the care and the facilities did not meet our expectations. We were advised that the chef could make her whatever she wanted to eat,...
We booked my mother into this facility for two weeks respite recently. We ended up taking her out a week early. Although most of the staff were pleasant to her, the care and the facilities did not meet our expectations. We were advised that the chef could make her whatever she wanted to eat, however, this did not happen. Sometimes dinner was just a plain cheese sandwich and a mousse. Our friends were visiting when my mother-in-law asked for tomato or pickle to go with the plain cheese sandwich, the staff said no sorry no pickle or tomato.
Some days it would be almost midday before she got a shower. The most annoying thing was the noise the buzzer system was beeping all day every day. We were promised that there would be activities, my mother was asked to join in very limited activities such as playing cards.This care home does not provide good value for money at all. I emailed them a care plan for her detailing her requirements for the stay, but this was not followed at all.
Thank you for sharing your review of Groveland Park. Our care is very much led by our residents, and we look after them in a way that they themselves want to be looked after, providing care at times that they choose. Our residents are offered to participate in the events in the home and on a...
Thank you for sharing your review of Groveland Park. Our care is very much led by our residents, and we look after them in a way that they themselves want to be looked after, providing care at times that they choose. Our residents are offered to participate in the events in the home and on a one-to-one level with the events team and care staff.We encourage residents and their families to express any concerns as and when they arise, this assists us to provide reassurance as well as resolve concerns as they arise. After all, we will be learning about the resident during the early weeks of any stay.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5...
Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.
Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Groveland Park Care Home to verify any information. View our terms and conditions. Groveland Park Care Home has an Enhanced Service -what an Enhanced Service includes.