Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.6 151 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
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Care Provided by Groveland Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1900
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1900

Our fees are all-inclusive. The fee is dependent on room available at the time or chosen and the care needs determined on pre-admission assessment. All inclusive includes 24 hour care, hairdresser, chiropodist, newspaper of choice, Bar Bistro, family fine dining meal, trips out, entertainment.

These prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements.

Contact Groveland Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Groveland Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Queensgate Healthcare Ltd
  • Privately Owned

Person in Charge

  • Caroline Cheeseman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.

Parking

  • There is a car park at Groveland Park Care Home.

Groveland Park Care Home Reviews (151)

9.6

Groveland Park Care Home has a Review Score of 9.6 (9.628) out of 10, based on 35 reviews in the last 2 years.
Over all time Groveland Park Care Home has 151 reviews.

Overall Experience
  • 129
  • 15
  • 3
  • 1
  • 3
Date Published
  • 151
  • 13
  • 22
  • 35
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Reviewer Connection to Groveland Park Care Home
  • 44
  • 34
  • 27
  • 7
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 151, showing 41-60
Review from Richard P (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has been at Groveland Park for 5 years and the quality of care has been consistently good. The staff are very caring and provide an excellent service. When visiting I am made very welcome.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, it is really good to know that we have provided consistent care at Groveland Park. This review will be shared with the team.
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Review from K S (Great-granddaughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and accommodating staff, they tend to every need without any queries. Everyone always has a huge smile which makes you feel comfortable and at ease. All members of staff make you welcome and have an inviting sense about them, making your visit here more engaging. Very happy.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review of Groveland Park and for sharing your experience of feeling comfortable and at ease. All reviews are shared with the team.
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Review from J R (Friend of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is having a wonderful time in Groveland. It has made a very big difference to her life. Thank you Groveland.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for the review, knowing that residents are having a wonderful time is very important to us at Groveland Park. All reviews are shared with the team.
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Review from K R (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home, Very happy with the care of our relative, excellent care and attitude of staff.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for the review, it is lovely to hear that relatives are happy with the care of their loved ones and that our staff are providing excellent care. I shall share this with the team.
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Review from Catherine A (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Groveland Park Care Home for nearly four years, the care Mum receives is wonderful, she is treated with respect and love. The staff are all lovely, always a warm welcome as soon as you enter the building. If ever an issue arises it's dealt with quickly and efficiently.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your lovely review of Groveland Park, knowing that you are happy with the care that your loved one is receiving is really important to us. I will share your review with the whole team.
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Review from Alexander W (Grandson of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at Groveland for nearly five years, and I have always been impressed with the care and attention she has received throughout. I would recommend Grovelands to anyone looking for a care home for their relative.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review of Groveland Park. Direct recommendations are vital for others, who are looking for a home where their loved one will feel as your Nan has for the last five years. I will pass this review on to our team.
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Review from Jill C (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Groveland Park Care Home for two years now and has said, as she can't live in her own home, this is the best place to be. The staff are kind, caring and helpful. It is a lovely home, with many facilities that are very well maintained, including the pretty garden which Mum really enjoys.
Any issues raised are dealt with promptly and in a friendly and efficient manner.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, knowing that your mum says that Groveland Park is the best place for her to be as she is unable to live in her own home is really important to us.
This review is shared with the team.
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Review from Jane P (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the start of my mother's sixth week here, I can see she feels safe and very well cared for here at Groveland Park. Thank you so much for your patience in making this happen. Very professional and friendly team. Thanks.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeWe are so pleased that within six weeks you can see that your mother feels safe and very well cared for at Groveland Park. Thank you for taking the time to share your experience and lovely review.
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Review from B B (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recent great improvement from new management has returned Groveland Park Care Home to excellent status. Lots of new caring staff. A good place to be.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeAt Groveland Park we are always looking for ways to improve our service, it is lovely to hear that you recognise that and feel that this is a good place to be. As always, I will share your review with all of our team.
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Review from Gill C (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very comfortable with my mum being a resident here. There have been some difficulties over the past month and the home has dealt with these with professionalism. Mum always feels happy here and now class it as home.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, we can at times experience challenges, and overcoming these is evident when families feel comfortable and residents feel happy and at home.
Reviews are shared with our team.
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Review from Mark L (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Groveland Park Care Home is a lovely home, providing excellent care for my mother. The attention and support are second to none and we feel comfortable that Mum is getting the correct support for her needs.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your kind words. I will share with our team that you feel that the attention and support are second to none. Ensuring that families feel comfortable is very important to us.
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Review from Christine B (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication is very good. I am really pleased that I am informed of any problems with Dad, which is so reassuring.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review highlighting that you feel reassured if there are any problems and that you feel that communication is good. Our team will be pleased to hear this.
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Review from Catherine G (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and I know she is well cared for so it is a relief. I can visit when I want to, if I can't get there I know Mum is okay. The food is good quality and it's clean. I like the staff, they ring if there are any problems immediately.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, it is so important to us that families know that their loved one is happy and well cared for. We are so pleased that you come and visit and feel reassured at times that you cannot. I will share your review with our team.
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Review from Catherine I (Sister of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Groveland Park to be a very welcoming and friendly home. The care my relative receives is second to none. I am very pleased with my choice of care home, my relative is extremely well cared for.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your lovely review and for letting us know that you feel that you are always made to feel welcome at Groveland Park Care Home and that your relative is well cared for. I will share this with the team.
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Review from Jill W (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Groveland Park for eighteen months now. She has settled really well and now considers Groveland to be her home. The care Mum receives here is excellent. All the staff know her and I feel that Mum's needs are met extremely well.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your kind words and the review. Knowing that you recognise how well Mum's needs are being met and that she feels at home at Groveland Park is important to our team.
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Review from Emily R (Granddaughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are so welcoming in this care home, they make sure all residents feel happy and at home. She's well looked after and all her needs are met. The facilities are amazing. The range of daily activities ensures all have something to enjoy and look forward to. Overall, it is a fantastic home.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for recognising the care and provisions at Groveland Park. Knowing that our residents are happy and have activities that they enjoy and look forward to is very important to us.
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Review from Tracey C (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care Mum is receiving. Your care during various Covid issues has been amazing. Hopefully can now do a few more external outings.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for your review, we are arranging more outings which are exciting with Christmas fast approaching. These will be listed on our schedule of events. I am pleased that you are happy with the care our team provide to your mum.
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Review from C T (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Groveland Park Care Home in February this year. I cannot speak highly enough of the staff and the level of care provided. It's so reassuring to know that Dad is being looked after so well. I am also made to feel so welcome when visiting Dad. We've just had a meal together in the bistro
- excellent.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeIt is so pleasing to hear that your father has settled well into Groveland Park. We value the continued relationships after a loved one comes to stay at Groveland Park, our bistro and fine dining provide a perfect environment for family get-togethers which are evidently enjoyed. I will share this review with our staff.
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Review from Sarah W (Daughter-in-law of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law was due to stay here for 2 weeks of respite care. I had to take her out a week early.
The alarm system went off all day every day. The food was very poor, sandwich and mouse for dinner, dry chicken for dinner with salad. One day our friends were visiting and they witnessed my mother-in-law
ask for a tomato or pickle to go with the plain cheese sandwich, the staff said no we do not have it.
She was not invited to join in with any activities. One day she had to wait more than an hour for paracetamol. We sent her in with a medication list from the GP, it says paracetamol as and when required, we also sent her in with paracetamol.
She paid £1950 a week for respite care, thus isn't good value for money at all.
Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for sharing your review of Groveland Park, we welcome feedback to ensure that we can deliver person-centred care and meet individual expectations. I am sorry that you feel on this occasion we have not met yours. I have had the chance to investigate the elements of your concerns in this review under our complaints procedure and I am more than happy to report my findings to you and provide you with copies of evidence, outside of this forum to protect confidentiality. At Groveland Park, we pride ourselves on offering an extensive menu with fine dining choices and a bistro service with alternative options. We cater to individual requests and always ensure that our stock levels allow for that, our recent resident meeting complimented the catering team and the provision of food. Families appreciate our fine dining and Bistro service to allow them to share a meal with their loved ones. We encourage residents and their families to express any concerns as and when they arise.
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Review from Alpesh P (Son of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We booked my mother into this facility for two weeks respite recently. We ended up taking her out a week early. Although most of the staff were pleasant to her, the care and the facilities did not meet our expectations. We were advised that the chef could make her whatever she wanted to eat, however,
this did not happen. Sometimes dinner was just a plain cheese sandwich and a mousse. Our friends were visiting when my mother-in-law asked for tomato or pickle to go with the plain cheese sandwich, the staff said no sorry no pickle or tomato.


Some days it would be almost midday before she got a shower. The most annoying thing was the noise the buzzer system was beeping all day every day. We were promised that there would be activities, my mother was asked to join in very limited activities such as playing cards.
This care home does not provide good value for money at all. I emailed them a care plan for her detailing her requirements for the stay, but this was not followed at all.

Reply from Caroline Cheeseman, Manager at Groveland Park Care HomeThank you for sharing your review of Groveland Park. Our care is very much led by our residents, and we look after them in a way that they themselves want to be looked after, providing care at times that they choose. Our residents are offered to participate in the events in the home and on a one-to-one level with the events team and care staff.
We keep comprehensive records which provide evidence of all points of care including your points mentioned and are happy to hold regular reviews with families as we fully appreciate that some residents may take time settling into a new environment.
We encourage residents and their families to express any concerns as and when they arise, this assists us to provide reassurance as well as resolve concerns as they arise. After all, we will be learning about the resident during the early weeks of any stay.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Groveland Park Care Home is calculated as follows: ( (303 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 395 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Groveland Park Care Home to verify any information. View our terms and conditions. Groveland Park Care Home has an Enhanced Service - more info.