Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.5 143 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
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Care Provided by Groveland Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1900
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1900

Our fees are all-inclusive. The fee is dependent on room available at the time or chosen and the care needs determined on pre-admission assessment. All inclusive includes 24 hour care, hairdresser, chiropodist, newspaper of choice, Bar Bistro, family fine dining meal, trips out, entertainment.

These prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements.

Contact Groveland Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Groveland Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Queensgate Healthcare Ltd

Person in Charge

  • Caroline Cheeseman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.

Parking

  • There is a car park at Groveland Park Care Home.

Groveland Park Care Home Reviews (143)

9.5

Groveland Park Care Home has a Review Score of 9.5 (9.524) out of 10, based on 28 reviews in the last 2 years.
Over all time Groveland Park Care Home has 143 reviews.

Overall Experience
  • 121
  • 15
  • 3
  • 1
  • 3
Date Published
  • 143
  • 7
  • 20
  • 28
  • 115
Reviewer Connection to Groveland Park Care Home
  • 43
  • 34
  • 25
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 143, showing 41-60
Review from B B (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recent great improvement from new management has returned Groveland Park Care Home to excellent status. Lots of new caring staff. A good place to be.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
At Groveland Park we are always looking for ways to improve our service, it is lovely to hear that you recognise that and feel that this is a good place to be. As always, I will share your review with…read more
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Review from Gill C (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very comfortable with my mum being a resident here. There have been some difficulties over the past month and the home has dealt with these with professionalism. Mum always feels happy here and now class it as home.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, we can at times experience challenges, and overcoming these is evident when families feel comfortable and residents feel happy and at home.
Reviews are shared with our…read more
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Review from Mark L (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Groveland Park Care Home is a lovely home, providing excellent care for my mother. The attention and support are second to none and we feel comfortable that Mum is getting the correct support for her needs.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your kind words. I will share with our team that you feel that the attention and support are second to none. Ensuring that families feel comfortable is very important to us.
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Review from Christine B (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication is very good. I am really pleased that I am informed of any problems with Dad, which is so reassuring.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review highlighting that you feel reassured if there are any problems and that you feel that communication is good. Our team will be pleased to hear this.
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Review from Catherine G (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and I know she is well cared for so it is a relief. I can visit when I want to, if I can't get there I know Mum is okay. The food is good quality and it's clean. I like the staff, they ring if there are any problems immediately.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, it is so important to us that families know that their loved one is happy and well cared for. We are so pleased that you come and visit and feel reassured at times that you…read more
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Review from Catherine I (Sister of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Groveland Park to be a very welcoming and friendly home. The care my relative receives is second to none. I am very pleased with my choice of care home, my relative is extremely well cared for.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your lovely review and for letting us know that you feel that you are always made to feel welcome at Groveland Park Care Home and that your relative is well cared for. I will share this…read more
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Review from Jill W (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Groveland Park for eighteen months now. She has settled really well and now considers Groveland to be her home. The care Mum receives here is excellent. All the staff know her and I feel that Mum's needs are met extremely well.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your kind words and the review. Knowing that you recognise how well Mum's needs are being met and that she feels at home at Groveland Park is important to our team.
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Review from Emily R (Granddaughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are so welcoming in this care home, they make sure all residents feel happy and at home. She's well looked after and all her needs are met. The facilities are amazing. The range of daily activities ensures all have something to enjoy and look forward to. Overall, it is a fantastic home.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for recognising the care and provisions at Groveland Park. Knowing that our residents are happy and have activities that they enjoy and look forward to is very important to us.
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Review from Tracey C (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care Mum is receiving. Your care during various Covid issues has been amazing. Hopefully can now do a few more external outings.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, we are arranging more outings which are exciting with Christmas fast approaching. These will be listed on our schedule of events. I am pleased that you are happy with the…read more
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Review from C T (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Groveland Park Care Home in February this year. I cannot speak highly enough of the staff and the level of care provided. It's so reassuring to know that Dad is being looked after so well. I am also made to feel so welcome when visiting Dad. We've just had a meal together in the bistro
- excellent.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
It is so pleasing to hear that your father has settled well into Groveland Park. We value the continued relationships after a loved one comes to stay at Groveland Park, our bistro and fine dining…read more
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Review from Sarah W (Daughter-in-law of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law was due to stay here for 2 weeks of respite care. I had to take her out a week early.
The alarm system went off all day every day. The food was very poor, sandwich and mouse for dinner, dry chicken for dinner with salad. One day our friends were visiting and they witnessed my mother-in-law
ask for a tomato or pickle to go with the plain cheese sandwich, the staff said no we do not have it.
She was not invited to join in with any activities. One day she had to wait more than an hour for paracetamol. We sent her in with a medication list from the GP, it says paracetamol as and when required, we also sent her in with paracetamol.
She paid £1950 a week for respite care, thus isn't good value for money at all.
Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for sharing your review of Groveland Park, we welcome feedback to ensure that we can deliver person-centred care and meet individual expectations. I am sorry that you feel on this occasion…read more
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Review from Alpesh P (Son of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We booked my mother into this facility for two weeks respite recently. We ended up taking her out a week early. Although most of the staff were pleasant to her, the care and the facilities did not meet our expectations. We were advised that the chef could make her whatever she wanted to eat, however,
this did not happen. Sometimes dinner was just a plain cheese sandwich and a mousse. Our friends were visiting when my mother-in-law asked for tomato or pickle to go with the plain cheese sandwich, the staff said no sorry no pickle or tomato.


Some days it would be almost midday before she got a shower. The most annoying thing was the noise the buzzer system was beeping all day every day. We were promised that there would be activities, my mother was asked to join in very limited activities such as playing cards.
This care home does not provide good value for money at all. I emailed them a care plan for her detailing her requirements for the stay, but this was not followed at all.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for sharing your review of Groveland Park. Our care is very much led by our residents, and we look after them in a way that they themselves want to be looked after, providing care at times…read more
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Review from Kelly B (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both Mum and Dad went and stayed at Grovelands for two weeks of respite care whilst my brother and I were away on holiday. The level of care provided was excellent and I felt completely confident that they were both happy and safe. Mum loved it so much she wants to just go back and be there permanently!
The staff were lovely and treated them with kindness and respect.
Reply from Demi Fuller, Manager at Groveland Park Care Home
Kelly, thank you so much for your feedback, will pass it on to the team. We loved having your mum and dad with us.
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Review from Peter R (Grandson of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was our first visit to my grandmother with my young daughters today since the pandemic kicked off. And such was our experience I felt compelled to leave this review.
From before we entered the door, the smile and welcome and standard of “customer/client care” was exceptional. I understand it was
two staff members that looked after us from reception to being set up in the bistro. Both of them, I felt, went above and beyond and made the experience exceptional. We have asked Groveland management to let them both know the difference it makes. They were attentive without being over the top but also offered things and a service that was beyond what I’ve experienced before, even with their previous very high standards. Thank you, Groveland, please continue the great work.
Reply from Demi Fuller, Manager at Groveland Park Care Home
Peter thank you so much for your review. I will pass on your kind words to the team. We hope to see you again soon.
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Review from Mary H (Sister of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister first came to stay at Groveland at the end of September 2021. I needed help with her as my husband was facing major surgery. The staff couldn't have been more helpful and understanding.
After ten days at Groveland, she was so happy that she agreed to stay permanently.
I have nothing but
praise for every member of staff. I have always been met with smiles and, I feel they are always willing to go the extra mile.
There is a full programme of interesting activities every week and varied outings which, I know, she loves.
The food is of a high standard and individual needs are catered for.
All in all, I can't think of anywhere (given her needs), that I would rather her be.
I know she is safe and above all happy.
Heartfelt thanks to every member of staff.
Reply from Demi Fuller, Manager at Groveland Park Care Home
Mary, thank you so much for your lovely review. Myself and the team are very grateful.
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Review from Lisa G (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident in Groveland Park for 9 months now and we have seen a number of changes in the management team within that time. We are very happy with the team now in place and find them approachable, accommodating and very supportive. They in turn are supported by a great team, who
have shown our mum nothing but the greatest respect and care. It's a huge peace of mind for us that she is so well looked after and if we do have any concerns about Mum's health and wellbeing they are there with reassurance and assistance.
Reply from Demi Fuller, Manager at Groveland Park Care Home
Lisa, thank you so much for your kind words. Myself and the team really appreciate such positive feedback.
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Review from J V (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Groveland Park for just over a year now. All the staff are absolutely lovely and very kind to my mum, me and sister. They have been under a huge strain this last year with all the Covid rules and regulations, with the added pressure of members of staff having to isolate,
yet still maintain the standards and kindness. Today, I had the pleasure of eating lunch with my mum and sampled the residents’ meals first-hand. The haddock melted in the mouth and the peach sponge was delicious. I leave the home after visiting knowing my mum is in very safe hands.
Reply from Demi Fuller, Manager at Groveland Park Care Home
Thank you so much for your kind words. We are so pleased you can finally enjoy a meal with your mum.
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Review from Barbara P (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a permanent resident in December 2021, after a period of respite care. She is absolutely loving being there, the staff are very friendly and caring, they do not push her into joining in the many and varied activities but support her decisions.
Often when I am on the phone with her,
members of staff come into the room and I can hear them laughing and joking, they treat her as if she was a member of their own family.
Of course, there have been a few minor problems but they have always been dealt with promptly.
Our family are so pleased that we chose Groveland.
Reply from Demi Fuller, Manager at Groveland Park Care Home
Thank you so much for your kind words. The team are so pleased.
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Review from M N (Son of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved into her new residence last week. The manager and her team have been very friendly and helpful from the start. They have made the upheaval of moving from the family home so much easier and made Mum feel at ease with everything. They carry out their day to day duties in such an informal
way that it pretty much feels like home from home.
Thank you to the manager and your great team (family).
Reply from Demi Fuller, Manager at Groveland Park Care Home
Thank you so much for your kind words, it is very much appreciated by all the team at Groveland Park.
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Review from K A (Friend of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with how welcome Groveland's staff made my neighbour feel and the time they have since taken to get to know her. She was quite anxious about going but has settled well and has had nothing but praise for all the staff. She is enjoying all the activities and says she feels very much
“at home” there. It is a delight to see her relaxed and happy and to know that any queries or concerns will be discussed and addressed if required. It is a joy to visit her there.
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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.524 for Groveland Park Care Home is calculated as follows: ( (220 Excellents x 5) + (65 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 315 Ratings = 4.524
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Groveland Park Care Home to verify any information. View our terms and conditions. Groveland Park Care Home has an Enhanced Service - more info.