Cairdean House

185 Redford Road, Colinton, Edinburgh EH13 9PN
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9.8 112 Reviews
  • Cairdean House, Edinburgh
Cairdean House is a modern, purpose-built care home in the beautiful village of Colinton, Edinburgh. The dedicated team offers specialist nursing, residential and dementia care within a home that has been designed with the needs of people living with dementia in mind.

Cairdean House has a homely feel, with lots of spaces where residents can relax and socialise, such as the coffee shop, cinema room and hair salon. There are various safe outdoor spaces for residents to enjoy, including a first-floor courtyard and large terraces, plus beautiful landscaped gardens that border woodland.

Residents are encouraged to play an active part in the home, from engaging in the daily goings-on to taking part in activities that they have always loved.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1785
  • Self-Funded Residential Dementia Care: from £1875
  • Self-Funded Nursing Care: from £2111
  • Self-Funded Nursing Dementia Care: from £2201
  • RESPITE Self-Funded Residential Care: from £1995
  • RESPITE Self-Funded Residential Dementia Care: from £2085
  • RESPITE Self-Funded Nursing Care: from £2321
  • RESPITE Self-Funded Nursing Dementia Care: from £2411

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cairdean House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Angela Burns (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • Parking on-site

9.8

Cairdean House has a Review Score of 9.8 (9.831) out of 10, based on 27 reviews in the last 2 years.
Over all time Cairdean House has 112 reviews.

Overall Experience
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  • 29
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Date Published
  • 112
  • 10
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  • 27
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Reviewer Connection to Cairdean House
  • 39
  • 25
  • 10
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Total of 112, showing 1-20
Review from Andrew H (Nephew of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt had a great respite stay at Cairdean House in Edinburgh. She spent 2 weeks there while repairs were being carried out to her home. The staff were fantastic and made her feel very well looked after. The only issue we had was with her medication; it was very difficult to arrange medication from
my Aunt's GP that met Cairdean's needs. Cairdean were unable to accept her normal (weekly) dosette box so we were asked to provide unopened packs of individual tablets. This was tricky as her dose of one tablet is 1/2 per day. This ultimately resulted in a shortage of that particular tablet, however Cairdean managed to resolve the shortage after I wasn't able to resolve with my Aunt's GP.
There were lots of activities at Cairdean House but my Aunt has very poor sight so couldn't attend any without being escorted by staff. She was therefore reluctant to participate as she didn't want to bother the staff. Perhaps a wee bit more encouragement from staff might have helped but not a criticism.
Reply from Samantha Debenham, Reviews Team at Cairdean House

Thank you for sharing your thoughts regarding Cairdean House. Your kind words regarding our staff are immensely appreciated. In regard to the issues you encountered regarding medication, we are glad to hear that Cairdean managed to resolve this for you. Our team are always dedicated to assisting all residents and their loved ones to ensure that they receive the highest quality service.We pride ourselves in providing a wide variety of activities for all residents to participate in, whether these are group or 1:1 activities. We always want all residents to feel encouraged and excited for these activities; We appreciate your feedback and will certainly focus on ensuring residents always feel confident to engage.Once again, thank you for sharing your feedback regarding Cairdean House. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review from Jennifer B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed to send my mum for respite care while I went on holiday. I Googled and read reviews, visited only 2 and Cairdean stood out by a mile. The initial meeting was great, really informative but in a relaxed way.
The staff were compassionate, professional, and genuinely cared for her well-being.
It gave me a much-needed break, allowing me to recharge and come back to caregiving with renewed energy and patience. The peace of mind knowing she's was in good hands was invaluable. I highly recommend their respite services to anyone in need of support.
My mum really didn't want to leave!
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave such a positive review after your mother's respite stay. It was a pleasure to care for her over the short time with us and please do let us know if there is anything at all we can help with in the future.
Kind regards
Leona

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Review from L H (Wife of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had to start the process of looking for permanent residential care for my husband.
I visited a number of care homes around the Edinburgh area before selecting Cairdean House. It was easily my first choice.
The 'feeling' that I had from the various visits I made prior to making the decision
to move my husband into the home, went a long way to giving me comfort that I had made the right decision.
All of the staff that I have encountered both during the initial visits and since my husband became a resident have been extremely professional and friendly. A particular member of staff made the whole process streamless and easy, and was always available to answer any questions that I had from the outset.
My husband has settled in so well, and the way that he has adapted to his new home is comforting to us as a family.
I can't recommend Cairdean House enough.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience and we really appreciate you taking the time to leave such a positive review. It has been a pleasure welcoming your husband and family to Cairdean House.
Kind regards
Customer Relations Manager

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Review from Margaret T (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A thank you to the full team Cairdean (activities, nurses, carers, catering, facilities, management) who put on the VE day party yesterday - everything was thought off and it was clearly appreciated by all who took part, which is also timely with regard to the very appropriate staff appreciation notices
and events last week.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to share your experience and views on our latest event. We really love to see our residents, families and visitors enjoy the events. Kind regards

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Review from L S (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I viewed a number of private care homes in south edinburgh and Cairdean was my first choice for my dad. He has only been living there for 2 weeks and already he is happy, as if he has lived there forever. The entire emotionally exhausting experience was made so much easier by the staff who made my
dad and myself feel welcome and supported. From our initial show around to now, the staff have been brilliant. Smiling, empathetic, happy and above all else....kind.
Cairdean is such a happy environment.
I feel confident and immense relief that dad is happy and safe there.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. Your dad is settling in so well and we feel he has been with us for a long time too! Thank you for the lovely comments and we really are so happy he is enjoying his stay. Kind regards

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Review from Mark P (Regular Volunteer) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What visiting cairdean nursing home? I have received amazing Help from the business administrator and all of the nursing reception management staff nothing is a bother and they can't do enough to assist me. Thank you to everybody for making me feel so welcome today and my small assistance, animal whilst
I was on site today I look forward greatly to coming back to seeing the team cairdean
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Review from J R (Friend of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend and neighbour moved to Cairdean House last July. The property looked lovely and the staff we met were very friendly and explained everything to us about life in CH. Our friend moved in and since the first day her life has improved immeasurably. The staff are wonderful, not just one or two,
every member of staff is friendly, helpful and always prepared to answer any questions we have. We visit our friend twice a week and we know so many staff by their first names. The weekly activity programme is excellent. The quality of the food is of a high standard, and the menu changes every day. The ratio of staff to residents is very good, and the place is always spotlessly clean.
Since our friend moved to CH last July, we have not found one thing to criticise. I would recommend CH to anyone. We no longer have to worry about her, as we know she is in a safe environment and being looked after by caring staff.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. We really do appreciate such lovely feedback and to know your friend is very settled is excellent. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Kind regards

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Review from Margaret T (Friend of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my friend to Cairdean House six months ago. Having reviewed many care homes Cairdean House was my choice. The friendly staff and the wonderful activity provided made it the obvious choice. In the six months that my friend has spent in Cairdean I am happy to say that she has settled in very happily.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to share your thoughts on the home and how well your friend has settled in. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards

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Review from Shona P (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Cairdean at the end of January & is still settling in, no fault of the staff but it is a very difficult time for her.
A family lunch in the fine dining was beautifully catered for & enjoyed by all.
Admission went well & the lady was very helpful allowing us to put things in her room
before she arrived from hospital.
A wide range of activities are available, which Mum enjoys & the hair salon is a plus.
We are given weekly schedules which allow us to plan when to visit.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M L (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since her admission on 10th December 2024 Mum has found it a bit difficult to settle in but I think we are now beginning to see some progress. It has been a difficult time for her but, for the most part, has not been the fault of Cairdean who, when made aware of the situation, have made every effort
to improve things. On the whole, we, as relatives, have found Cairdean to be spacious and welcoming with the staff being very approachable and friendly.
Reply from Hannah Story, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. We're really pleased to know that you're starting to see some positive progress. Transitions can be challenging, and we're committed to supporting residents and their families every step of the way. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review from Carole W (Niece of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the way he has settled at Cairdean and I feel it is due to the care and attention he has received from all staff especially his immediate team of carers and also due to the comfortable and stimulating surroundings.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.

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Review from S D (Niece of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was impressed by Cairdean House from my initial visit. I like the way it is organised in small units. My aunt has settled well and I have been kept well informed of her care.
The home has a lovely family atmosphere,and staff are welcoming, caring and attentive.
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Review from Fiona R (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first visited Cairdean House with my mother in October, we were immediately impressed by the friendliness of the staff and the atmosphere of the home. As there was a room available that was suitable for her, the move in process was quick and straightforward.
Since moving in, she has settled
in well. She loves all the staff and has become friendly with several of the residents. She hadn't been able to go out very much in the last couple of years and was very lonely. She seems much happier now.
There was a minor issue with the food. She complained about the quality and the portion size. When it was brought to the staff's attention, they dealt with it quickly. She now seems to have fewer complaints about the food.
I can't fault the cleanliness of the home. Everything is always spotless and very tidy.
The most important thing to me is that I know my mum is comfortable, safe and being well looked after.
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Review from S W (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a new resident at Cairdean House.
As someone who has always been protective of her privacy and independence, it was not an easy move for her to make.
The sensitivity and understanding of the Cairdean staff - both management and care staff - was instrumental in reassuring my mother and
myself that the move was the right one. This included a 2 week trial stay.
On moving permanently, mum was initially unhappy with the noise near her newly allocated room. When this was raised, she was moved to a new room. This was done promptly and readily by Cairdean management recognising an opportunity to show my mother that her comfort was paramount.
Since my mother has become a resident at Cairdean, I see her building new relationships with staff and residents, growing in confidence in her new environment that is empowering and stimulating for her - which is wonderful to see.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave such a lovely review. We really appreciate such positive feedback and it is lovely to see your mother settling so well!

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Review from Pam W (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are incredibly grateful for the support we received in settling Mum into the care home as it was a challenging time. The team's attention to detail and genuine willingness to answer all our questions and provide valuable advice made the entire process much smoother. A special thank you to the care
home manager for her exceptional care and attention, which really made a difference. We truly appreciate all the kindness and professionalism shown. Thank you!
Reply from Caprice Geisha, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from L M (Daughter of Resident) published on 10 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Cairdean House a few weeks ago and she was impressed with it as soon as she arrived. She got a warm welcome and settled in immediately.
Her room is bright and airy and looks onto the garden.
The staff have been simply amazing. They are so helpful and friendly. She is looked after
24 hours a day which is very reassuring for me.
There is a great variety of daily activities to participate in.
We are always made to feel welcome when we visit and the staff are very good at keeping me up to date.
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Review from J L (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad's admission to Cairdean was made much easier with the support of the Customer Relations Manager who was very informative and welcoming. She was waiting for us on arrival and introduced us to all the staff and ensured all was ready in Dad's room. It took some time for Dad to adjust but he was able
to form good relationships with staff and they have all been kind and helpful. The rooms and environment are lovely but the garden and smoking area could be improved with the addition of a covered area. On a couple of occasions, Dad was left without his hearing aids and glasses which hampered his communication but this was the exception and overall he was well cared for and I would certainly recommend Cairdean to others.
Reply from Caprice Geisha, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Scott M (Son of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Cairdean a couple of months ago. We are thrilled with the care she has received and how attentive they have been to her needs. The manager was helpful to an extent beyond what I would have expected and has communicated with me a number of times to check in that Mum was settling okay
from my point of view. The home has a lovely atmosphere and the staff is great. Mum's first comment on moving in was about how nice the food is - that's important! I would recommend Cairdean to others searching for a care home.
Reply from Reviews Team, Reviews Team at Cairdean House

Hi Scott, thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Moira M (Wife of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arranging respite for my husband was very straightforward and communication was excellent throughout. I was able to visit beforehand and was given a lot of information about what would happen before, during, and after respite. The staff were friendly, caring, and respectful and made our family feel
very welcome. They also made sure my husband was able to join in the many activities on offer, as well as getting outside regularly, which is very important to him. With all this in mind, we had peace of mind knowing he was being well cared for during his stay, and would highly recommend Cairdean.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience and of course lovely comments towards our team. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards - Customer Relations Manager.

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Review from Claire U (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the time came to look for a care home for my mother, my brother and I drew up a shortlist based on Care Inspectorate reviews. We looked at three homes in Edinburgh but Cairdean was by far the nicest. We were welcomed and shown around on several occasions. We didn't feel any pressure to decide straight
away and were assured we could look around as many times as necessary because finding the right environment was important. The building is well laid out and spacious and all of the staff were friendly and welcoming.
Our mother's entry to the care home went well. A home visit was made to meet her and find out her medical and support needs. When we arrived, the staff from her unit came down to meet and welcome her.
Our mother has settled in well and her room is lovely. It is always clean and tidy. My brother and I are happy with the care our mother has received so far.
Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one and we appreciate such a lovely review. Kind regards.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Cairdean House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Cairdean House is calculated as follows: ( (264 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 314 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cairdean House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Feb 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

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Meet the Team (1)

Angela

Angela Burns

Job Title: Home Manager

I’m proud to be home manager at Cairdean House care home. I’ve been a qualified nurse for over 40 years and have managed care homes for the past 18 years. Along the way, I’ve completed my SVQ 4 in management, all mandatory training and hold certificates in working with children with special needs and in inclusion skills.


I chose to work at Care UK because of its strong reputation as a good company. In my role, it’s important to be open, honest, organised and to have a good sense of humour. Having strong listening skills and responding to issues in a timely manner is essential.


My favourite part of the day is walking around the home, chatting with staff, residents and relatives, and looking for ways to continue improving our environment. One of my proudest achievements was commissioning a care home from a building site into a luxury care setting.


It’s incredibly rewarding to see residents enjoying some well-deserved self-care, feeling happy and getting involved in activities. It’s also great to receive good ratings from external and internal inspections.


Outside of work, I enjoy music, singing and spending time with my granddaughter.

Frequently Asked Questions about Cairdean House

What types of Care is Cairdean House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cairdean House have?

There are 90 Single Rooms.

What are the Facilities & Services at Cairdean House?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cairdean House to the centre of Edinburgh?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cairdean House to verify any information. View our terms and conditions. Cairdean House has an Enhanced Service - more info.