Cairdean House

My mother moved to Cairdean a couple of months ago. We are thrilled with the care she has received and how attentive they have been to her needs. The manager was helpful to an extent beyond what I would have expected and has communicated with me a number of times to check in that Mum was settling okay from my point of view. The home has a lovely atmosphere and the staff is great. Mum's first comment on moving in was about how nice the food is - that's important! I would recommend Cairdean to others searching for a care home.

Arranging respite for my husband was very straightforward and communication was excellent throughout. I was able to visit beforehand and was given a lot of information about what would happen before, during, and after respite. The staff were friendly, caring, and respectful and made our family feel very welcome. They also made sure my husband was able to join in the many activities on offer, as well as getting outside regularly, which is very important to him. With all this in mind, we had peace of mind knowing he was being well cared for during his stay, and would highly recommend Cairdean.

Our mother has settled in well and her room is lovely. It is always clean and tidy. My brother and I are happy with the care our mother has received so far.

We are also made to feel welcome every time we visit, including our dog!

Regular and very experienced staff are excellent in their professional approach and take responsibility for care seriously, getting to know and building a rapport with Dad and his family. They are kind, caring and respectful towards Dad. Dad's care and wellbeing will always be our first priority and we are happy to be a part of the 'Cairdean family'.

We are made very welcome each time we visit and the move has had a very positive impact on my mother’s well-being.

Mum moved into Cairdean in January 2024 after having carers in her own home. I felt it was the right place for her from the minute I called to arrange to view the home, the tone of the call and the care shown about Mum was lovely. On Mum being offered a place she moved in and was met at the door and welcomed into the home by the customer relations manager who looked after Mum and showed her to her unit. All the staff on duty that day popped in to see Mum while the necessary forms and questions were discussed. It helped to have a friend with me and she took Mum to look around while I continued passing on as much as I could about Mum's likes and other necessary information. Immediately it felt like the right place for Mum. She is now enjoying all the activities on offer and has never looked better. The staff are all lovely and can't do enough for Mum.

We are delighted and relieved that, after a few weeks, Mum is starting to settle in. She says she has made some new friends and always says when we visit 'the staff are so caring and kind here', completely unprompted by us.

In summary, we are thankful for Dad being in Cairdean during this season of his life when he needs so much care and attention. Many thanks for your care and support of Dad and our family.

Initially, we were happy with the care being provided for my mother, but it has become apparent that there are several issues with the staff management, the knowledge and experience of the staff caring for people with a lived experience of Dementia. There was a serious incident with my mother, she called stating she had been assaulted by a member of staff. When we arrived there was an injury to my mother's leg. It has been reported to the care inspectorate and an internal investigation is ongoing. It was explained that this carer will not work with my mother again, but is still at work, which even if it is still being investigated and an allegation, surely the member of staff would have no clinical contact with fellow residents until the process is completed. We have been given no further information from the manager, so not involved in the process, disgusting behaviour by all involved. We are in the process of moving our mother on, please don't allow your family member to stay here.

I feel very fortunate that this is Mum's new home and she in safe and good hands.

There is a lovely atmosphere there, the staff are all so friendly and welcoming. The customer relations manager, in particular, has helped Mum with the transition and with all the family members. I live in Kent but my two sisters live closer by.

The customer relations manager was very helpful during the application process and accommodated our need to move Dad in on her day off. We did feel that Dad's room wasn't quite ready for him when he moved in. It was minor issues that were easily fixed but it did affect the way we felt at what was already a very difficult time. This was a shame as it was avoidable however, the staff were able to sort out these minor issues quickly and since then we have been very happy.

Cairdean House Care Home has been transformational for my dad. It is an exceptionally welcoming and friendly place where all staff always greet residents by name. The nursing care and activity programmes are comforting and stimulating. The facilities are beautifully maintained with exceptional attention to detail. The meals are nutritious. Dad’s regained lost weight. The hospitality to residents’ visitors is very welcome, especially the cakes! After his hospital stay, my dad really appreciates that staff always come to help quickly when he needs to use his buzzer. Cairdean is a highly nurturing and professional setting that we can’t thank enough for their care and support of Dad.

My father recently moved into Cairdean House Care Home following an extended stay in hospital. From the outset, his level of care had been outstanding. Staff are incredibly engaging and caring and have made the transition very easy for my dad. The home is very well-appointed and maintained to a high standard. The facilities and activities ensure that Dad's day is filled with engaging and interesting opportunities and he is a willing participant. It is comforting to see that staff are constantly assessing residents and encouraging them to participate in activities that best suit their own, and other residents', needs. Since arriving at Cairdean my dad's physical and mental health have improved dramatically and I have no doubt that much of that improvement has come around through the individual attention and support he has received from staff. The level of communication we receive is first-class and it is a huge comfort to know that he is in safe hands and being so well looked after.

As a new resident, it will take some time for Mum to adjust but I couldn't have chosen a better home for her which provides enormous comfort to me, so all I can say is a great big thank you to all at Cairdean!

Mum moved into Cairdean House in March. With family members, I visited other care homes, but always came back to Cairdean House. There was always a warm welcome from everyone and always a positive and active vibe, making a very tough decision easier. I wanted somewhere that was near to me for easy visiting, allowed dogs, was modern, bright and had a garden. The timetable of activities on offer had to be suitable to my mum and 'doable'. I found that Cairdean met the brief, along with recommendations from friends.

The staff are fantastic, who can't do enough for the residents; and relatives too! There is a good choice of food and snacks available when required. There are plenty of communal areas to sit in including a cafe on the first floor.

If Mum is not too chipper, I help with the garden and chat to other residents which is a joy. What a laugh we have.

It will take time for Mum to adjust, but she is safe, I am happy to leave her and I have the support that I need.

We're well used to the excellent facilities at Cairdean and my Mum always picks out various activities from the weekly programmes to make full use of them. She's more entertained there than at home!

The most reassuring thing for us though was undoubtedly the staff. Everyone involved in Mum’s care was professional while at the same time very caring and we were very happy leaving Mum in their care and it did feel like a home from home for her.

We were well briefed by the customer relations manager on the facilities, staff, activities, and on what to expect to happen for a new resident. My mother was made very welcome on arrival and the staff are very professional, caring, and looked out for her by encouraging her to get involved in activities, etc.