Cairdean House

We chose Cairndean as it was local for our Mum and always looked like a nice place whenever I drove past. The time had come quite urgently for my Mum to find a home to support her needs and it was a very stressful time finding somewhere quickly. Cairndean their Customer Care Manager were absolutely fantastic and understanding. The ‘on boarding’ paperwork process for Mum was quick and simple and they kept in touch and always phoned when they said they would. The confidence in dealing with them made the whole process less stressful. And we knew that Mum would be well looked after as the staff were so engaged, professional and involved. Six months on and Mum has settled in and seems to have a new lease of life. The activities are fantastic and you can pop in whenever and are treated like one of the family when you do. The staff are amazing and the care standard is great. It gives us all peace of mind knowing that Mum is being looked after so well.

With the area she is in getting busier, she sometimes finds getting attention from staff takes too long.

My growing mobility problems and my wife’s dementia had made it too difficult to maintain our flat, forcing us to consider both going into care together. During the lockdown, seeing a home was almost impossible but Cairdean House Care Home allowed us to visit. The large, modern, well-decorated bedrooms appealed and the home was also close to family. The customer relations manager could not have been more helpful in making the move. A removal company took small items of furniture, ornaments and our luggage for the 40-mile move. From the start, every effort was made by staff to make us welcome; so by the time we arrived our bedrooms were ready, cases had been unpacked and clothes put away. After six weeks, we are settling into a new way of life, where the daily program of activities aims to keep the “little grey cells” working. My wife is finding new friends while being cared for by staff who understand her, and this frees me to become involved in different activities.

Thank you for all you do on behalf of both my friend and me.

My brother required full-time nursing care urgently six weeks ago and Cairdean House was recommended to us as being able to accommodate his needs. He went in initially for four weeks respite care but is so settled that he is now planning to stay permanently. Right from my initial enquiry, the customer relations manager could not have been more helpful in making the move as smooth and stress-free as possible. She has resolved every request and minor teething problem to help him settle, efficiently and sympathetically. My brother looks happier and more relaxed than he has for a long time. The staff are friendly and kind and he is taken out to the garden daily to visit the rabbits! He is also enjoying the food very much! I have no hesitation in recommending Cairdean House as a welcoming and caring home.

It was a huge decision to move my dad up to Edinburgh from the house he had lived in, for 67 years in Manchester, but after the death of my mum, two years previously, he was lonely and not taking good care of himself. Not being able to see him for months on end due to Covid restrictions was very stressful. I knew about Cairdean House and it was my first choice. Fortunately, there was a room free when I made a preliminary enquiry and things moved pretty quickly. My main contact at Cairdean guided me through all the procedures necessary to bring Dad north of the border. She is friendly, always contactable and totally understood the emotional upheaval this move meant to both my dad and myself. Every morning for the first few days, the customer relations manager would email to give me an update on dad’s settling-in progress plus photos of him in his room during the first week’s isolation period. Now, two weeks on, he is happy, well cared for and has made new friends. For what more could you ask!

The Cairdean staff was extremely helpful, and after intensive discussions, was able to offer a room which seemed acceptable. An important part of the process is to have a comprehensive website which has detailed information and photos of the facilities. A number of other homes sounded good but were unable to provide this.

I have found the help and support has been most helpful in the first two weeks of my sister-in-law's stay and how informative the staff are and extremely caring, she is very happy and content. Prior to her going to Cairdean, the staff were most helpful and could not do enough to assure us that she would be well cared for.

My mum has been in Cairdean House care home for a number of years now. The decision to move her into a care home was very difficult and upsetting so getting the right one was very important. Prior to Cairdean House she was in 2 other homes, neither of which we feel gave her the same quality of care she receives in Cairdean House. Prior to Covid our family visited regularly and looked forward to seeing her, carers and other residents. We always feel she is being well looked after. During Covid, although at times unable to visit, we have been kept up to date with at least weekly phone calls on how she is doing. Unfortunately, due to Mum's dementia, Skype calls are not an option but we always look forward to seeing the Facebook posts of what activities they have been up to. Having Mum in Cairdean House during Covid has been a relief knowing that she has been well looked after and we can't thank all the staff enough.

Understandably, our sister, aged 62, who had motor neurone disease, was very anxious about going into care. We were worried about her too as we knew we wouldn't be able to see her daily as we had, due to Covid. The staff made her very welcome from day one. Each one was amazing and she was an individual to them - as were the other residents! Staff cared for her exceptionally well, making her feel at home, became friends with her (which she so needed), included her in activities and kept us informed at all times. The staff learnt from motor neurone disease professionals as her disease progressed and this they did amazingly well, ensuring our sister felt safe at all times. Our sister enjoyed the company - lots of fun times, but she also felt cared for and knew the staff were there for her 24/7. I cannot praise the staff at Cairdean House highly enough. Every one of them was kind, worked well as a team (wanting the best for the residents and each other) and wanted the best for our sister. So thankful to them all!

Our Mum has only just been transferred to Cairdean and although we have not been able to visit inside the care home due to Coronavirus restrictions, we cannot thank the staff enough for making the transfer so stress-free. The staff set up mum’s room with her personal possessions and took pictures for us. Every member of staff I have spoken to knows who Mum is and that she is a new resident. The customer relations manager has kept us informed every step of the way and personally spent time with Mum when she first arrived. I received a message from Mum via the customer relations manager to say that (after only three days) she was settled, the food was delicious and the staff were lovely! The manager also took the time to ask how my sister and I were coping with it all. As I cannot really comment on some of the facilities I have simply marked ‘good’ however if our first interactions are anything to go by I have no worries at all that they will be excellent.

During these difficult times, the Customer Relations Manager kept me fully updated on my mother's admission process, always contacting me when she said she would and providing all paperwork. Since admission, I have had daily contact on how she was settling in. Although not been there long my mother seems to be happy and says the food is great!

Facilities are great including a cafe and library and great outdoor space with a pet rabbit.

During the pandemic, the care has still been excellent; the home had some tablets so I could speak to Mum by Skype when I wanted to. There have been relatively few scares, for which I am so glad. And there have been weekly updates on how things are.

My mother-in-law has been very unwell during the current pandemic situation and Cairdean have been fantastic at keeping us updated with phone calls, skype calls and allowing us to arrange our indoor and outdoor visits. I have even been able to wave at her through the window! It has been so difficult during Covid and the wonderful staff have been so professional and hard-working, it is very good to know that she is in such good hands and in such a caring environment. I cannot praise the nursing staff highly enough.

My mum has settled into Cairdean with no trouble at all. The carers are so friendly and helpful. They are never too busy to help my mum. She enjoys the activities on offer, which include painting, bingo and many others. I'm so glad we chose this home.

My mother returned to Cairdean in February 2019 after a spell in hospital, for palliative nursing care, in the expectation that this would be for a few weeks. She died in December, having been confined to bed for 10 months. She volunteered right up to the end, how comfortable she was - a real tribute to the caring and nursing staff, who actively managed her medical care. We have been impressed by the engagement of staff with residents, getting to know them, and spending time talking, whether in the common area or in their own rooms. This care was also extended to family and visitors - asking after infrequent family visitors, making sure that occasional visitors from a distance were provided with refreshments or a meal and showing an interest in our well-being. This attitude included the front-office staff and those who organised activities for residents. To describe the care as 'professional' is correct, but it doesn't capture the warmth of the relationships that developed.

When I arrived to visit found a group of happy residents singing 'My Bonnie lies over the ocean' with a wireless speaker providing music! They later danced The Twist and the afternoon ended with a cup of tea. Staff engaged and helpful.

The care home has lived up to my expectations. The staff are caring and attentive and very pleasant. Any issues with my husband are dealt with quickly and the staff are always aware of how my husband is. The home is designed well with the units being of a manageable size for individual attention to be given to each person. Great attention is paid to activities to add variety and stimulation.

My mum moved to Cairdean House from Dumfries in February this year. It was a really big move for her - for all of us, however, she has settled in really well. I have been very impressed by all of the nurses, carers and other staff involved in the day to day care of my mum and the home itself is lovely. Friends and family who visit are made very welcome and there are many activities arranged on a weekly basis. I would recommend Cairdean without hesitation.