Ernstell House Nursing Home

20 Ernesettle Lane, Ernesettle, Plymouth PL5 2EY
Review Us
9.4 42 Reviews
  • Ernstell House Nursing Home, Plymouth
Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, including a wellbeing & beauty salon, a cosy cinema room, and beautifully landscaped gardens. Whether catching up with friends or enjoying a quiet moment with a book, there are plenty of inviting spaces to relax.

The dedicated team provides person-centred care, tailored to each resident’s needs, with clinical support available as care requirements change. A varied activities programme ensures residents can keep enjoying their favourite hobbies while discovering new interests and friendships.

Mealtimes are a highlight, with the home's Chefs serving fresh, seasonal dishes packed with flavour.
Show Ernstell House Nursing Home on the Map

Care Provided by Ernstell House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All care packages are tailored to the individual following a full assessment of needs.

The price(s) shown are provided by the care home. Contact Ernstell House Nursing Home for full pricing details and T&Cs.

Contact Ernstell House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ernstell House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nelson Ferreira (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • The home has on-site parking.

Ernstell House Nursing Home Reviews (42)

9.4

Ernstell House Nursing Home has a Review Score of 9.4 (9.351) out of 10, based on 16 reviews in the last 2 years.
Over all time Ernstell House Nursing Home has 42 reviews.

Overall Experience
  • 31
  • 8
  • 1
  • 1
  • 1
Date Published
  • 42
  • 5
  • 14
  • 16
  • 26
Reviewer Connection to Ernstell House Nursing Home
  • 17
  • 9
  • 8
  • 3
  • 3
  • 1
  • 1
Total of 42, showing 41-42
Review from Julie A (Daughter of Resident) published on 11 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Waypoints for the last ten days of his life. The care which he - and we the family - received from the management, nurses and carers was remarkable. Each and every member of staff took the time to get to know us all. They were endlessly attentive not only to Dad's needs
but to ours as well.
The nursing staff liaised with doctors to ensure that pain relief increased at the appropriate rate. Care staff maintained Dad's comfort and dignity throughout. The use of the guest room allowed my brother and I to be with our father constantly for his last few days, which now gives us great comfort.
End of life care was a new service from Waypoints, but we would encourage them to continue and expand, to offer this to other families in need of such help at such a sensitive time.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing HomeWe were privileged to nurse your Dad during the last days of his life and we are pleased that we brought comfort to the family at this difficult time. Whilst we didn’t have long to get to know your Dad, we could see that he was a special man and was much loved by all those around him. Whilst our nursing and care team are experienced in providing end of life care, as a dementia specialist home we seldom accommodate new residents who need immediate end of life care (not related to dementia); however, where possible, we will always try and accommodate people like your Dad, especially at a time of crisis, to ensure people get the most appropriate care and/or treatment when they need it most. Thank you for your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Inge S (Daughter of Resident) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad was a resident at Waypoints until his recent death. We couldn't fault the care he received there. All the staff we dealt with were really caring and built up a relationship with Dad. Although many of the residents have challenging behaviour, it is a surprisingly calm atmosphere and very well
managed. They were particularly supportive during his last days. Waypoints is a really well-designed environment. There are four wings over two floors, each with its own lounge, set around a central courtyard. Bedrooms are a good size, all en-suite. There is also an enclosed garden, a conservatory and an activity room. The food is cooked on site and is excellent. The best feature for me is that residents are free to sit in their own rooms or access any of the facilities freely. Dad was previously in a horrible home where residents could be taken out of their rooms each morning to spend the day in a noisy lounge with inane TV which was very distressing to someone with dementia.
Reply from Danielle Riley, Operations Assistant at Ernstell House Nursing HomeYour Dad had been at our home for three years and was much loved by everyone. He smiled for everyone and always had something nice to say starting off with the usual ‘Hello Darling’. You could always catch him for a good conversation knowing he would always make you laugh. He will be truly missed at Waypoints.

We work really hard at all of our Waypoints homes to provide care that is appropriate to each individual by building relationships with all our residents and providing dementia-friendly facilities so that they may feel as loved, safe and comfortable as possible. To have this recognised in a review is fantastic – thank you, it is really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.351)

Overview of Review Score

The Review Score of 9.4 (9.351) out of 10 for Ernstell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.476 for Ernstell House Nursing Home is calculated as follows: ( (126 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 189 Ratings = 4.476
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Ernstell House Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Nelson

Nelson Ferreira

Job Title: Home Manager Joined: 2024

Nelson is the Registered Manager for Ernstell House and joined the team in 2024.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ernstell House Nursing Home to verify any information. View our terms and conditions. Ernstell House Nursing Home has an Enhanced Service - more info.