138 Whitaker Road, Littleover, Derby DE23 6AP
Owner: Horizon Care (Derby) Ltd
Person in charge: Shabana Akhtar (Manager)
Local Authority / Social Services: Derby City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Speech Impairment
Admission Information: Ages 65+.
Single Rooms: 20
Rooms with ensuite WC: 20
Weekly Charges Guide: Personal Care Single £415 – £575 (These prices are only a guideline, please contact Ivy House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Ivy House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ivy House has a Review Score of 4.8 (4.750)
The Review Score of 4.8 (maximum of 10) for Ivy House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ivy House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Ivy House is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Ivy House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Aileen M (Daughter of Resident) on Wednesday 21 October 2015. Relates to October 2015.
Dad went to live at Ivy House last December when his dementia had progressed to a level where he was no longer safe at home. He had been going to Ivy House in Littleover for day care for approx 18 months so I already knew the Manager and knew how enthusiastic she was about making sure the residents felt they were at home. The care at Ivy House is excellent. Dad is happier and his health has improved since he started living there. The staff are patient, caring and friendly. Dad's care plan is reviewed regularly and any alterations for his care are discussed with me first. The food is good and Dad often has seconds and is very fond of biscuits!
Ivy house is now dad's home and one of the staff said recently they couldn't imagine him not being there. I feel I have a new family as well. It was one of the most difficult decisions I ever had to make when dad went into a home but I really believe I picked one of the best homes in Derby.
How likely would you be to recommend Ivy House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent