Barchester Latimer Court

My friend is very happy and comfortable and feels relieved to have found just the place that was needed.

My grandparents are currently staying at Barchester Latimer Court Care Home for respite, and we've had such a positive experience. Naturally, you worry when loved ones go into respite, but the staff have made us feel completely at ease. Everyone is so friendly, welcoming and helpful, from the care assistants and cooks to the kitchen and admin teams. What really stands out is how well the staff know their residents. They take the time to get to know each person, their personality, likes, dislikes and routines, rather than treating them as just another resident. Even though my grandparents are only there for respite, they've been made to feel comfortable, valued and cared for. Whenever we visit, we're always greeted warmly and the whole home has such a lovely atmosphere. It's reassuring to know my grandparents are surrounded by people who genuinely care. A huge thank you to the whole Latimer Court team for everything you do - your kindness and hard work really don't go unnoticed!

My main concern is the lack of resource (available carers), I have witnessed several situations when residents need urgent attention eg toileting but there are no available carers to help at the time of need resulting in distress and humiliation for the residents and extra work (which could have been prevented) for the limited carers to clear up the resulting mess. The focus on activities is however positive especially external to the home, however with the current transport facility this can only be provided to a limited number of residents. The cleanliness of the home is however excellent as are the grounds and the small allotment.

I think the way the Reception area is arranged is helpful in encouraging friends and family to visit residents. The kindliness and friendliness of the 2 staff who conveyed my friend from her previous home to Latimer Court was something that made a big impression on her and led me to feel that if these people, not formally carers, were so caring there was a good team spirit at the home. My friend having to cope with a level of disability and dependency which frustrates her and caring staff who have the patience to listen and explain can provide the human touch which is so important.

The care my father is receiving is excellent. The staff are kind & friendly and always respect his & our wishes. His room is large & bright and we are always welcomed when visiting. We are so pleased he is here.

My mother and I were able to get a good nights sleep for the first time in weeks knowing that he is being looked after.

Mum has been at Latimer Court for 4 weeks. The Management and staff have been wonderful at meeting Mum's needs, really going above and beyond to make her feel at Home. Mum has a lovely view from her window, she was able to bring in her own furniture from home and lots of family pictures to help her settle. The food is excellent and everyone is very friendly, helpful and kind. Mum has enjoyed the activities, particularly keep fit and a singer coming in. Thank you for making a difficult decision easier for me.

Danni and the entire team simply could not have done more to welcome mum and accommodate her every need, even down to changing the decor colour scheme in her beautiful spacious room. The home is spotless and very tastefully decorated throughout giving a lovely homely feel. Staff are very pleasant and attentive and always happy to answer any queries we may have. The food is excellent with multiple choice 3 course menus on offer. Having found such a lovely care home and seeing mum settle in so well has gone a long way to assuage any guilt feelings we may have been experiencing to begin with.

Eighteen months ago my parents aged 95 & 93 moved to Latimer Court. They felt 'at home' from day one. As a family we were so relieved that they were so well cared for, safe, secure and really happy too. All staff, without exception are so friendly, efficient & genuinely care for the residents, and support families well too. The rooms are comfortable with every need catered for. Lovely restaurant, hairdresser, entertainment; everything really good. Food is delicious & nutritious & both parents are well & healthy. Visiting family are always welcomed into life at Latimer, where the ethos is open & inclusive. I wouldn't hesitate to recommend Latimer Court!

this care home is fantastic - the staff are so good - willing to help you - nothing was too much trouble - the carers were wonderful with my husband - i could not of asked for more - and the food was great my husband loved it - i have said it before i am most grateful to you all for looking after my dear husband - who we sadly miss love to you all jane

Patient, friendly management, carers, cooks and cleaners. Easy to speak to and understand. Doctors who show professional concern for all. A clean environment with a selection of foods for meals. Activities on and off-site. Pinned-coded security door and left with different codes, which gives me peace of mind for my mum's mental and physical well-being. The values for this are irreplaceable. Thank you all for what you do.

It's early days yet but we have been made very welcome and the care of my husband has been very good.The food and laundry service is excellent as is the cleanliness of all areas.Maybe a little bit more attention to ensuring residents are having adequate hydration. On the whole I am very satisfied

I would strongly recommend this care home. The staff are extremely caring people and their attitude to the residents is exemplary. The building is clean and light, and maintained to a very high standard. Its location is easy to reach. The food is well-cooked and residents are kept warm and entertained.

Thank you just isn't enough

As a family we greatly appreciated the care and support as well as the chance to spend time with Mum during her final days. Thank you.

I only had to stay respite for one week at my request. Every minute spent there I was looked after well, all facilities were good, in fact no coplaints at all. At the end of week I felt much happier and contented than when I entered Latimer Court. Thank you.

My father had a relatively short stay in Latimer Court, approx 6 months. During this stay, however, the management and staff did everything possible to cater for his every need. The home had such a lovely homely feel and the staff really got to know my dad on a personal level. They spent time with him and got to know him and all about his past and family. The home was immaculately clean. The food was first-class. I would not hesitate to recommend this home or consider using it again if the need arises.

The staff at Barchester Latimer Court cared for my mother with dedication, respect and kindness for nearly four years. They were particularly compassionate at her death in November 2024. We greatly appreciated the skill, good judgement, hard work and caring of the staff across every department. We felt part of a welcoming, warm community, and I can recommend Latimer Court highly.

My friend has received excellent care from all the staff on Grosvenor Wing. From the way his beard is beautifully trimmed to the staff ensuring he has classical music playing on his CD player, they care and respond to his needs as an individual. My friend is no longer able to verbalise requests or wants but his happy demeanour and the affectionate way the staff talk about him and treat him, show real care and consideration of him. The same teams have looked after him for nearly a year now, very low staff turnover, excellent.

All the staff were wonderful and most caring.