Barchester Latimer Court

I did not want to go into a home at all, but my time at Latimer has changed my mind, and I can only hope the next placing will be something close, but I doubt it will be any way or any near as good.

Mum has been admitted to Latimer Court after a stressful time at home. Although COVID has meant visiting restrictions and complications, everyone at the home has been extremely helpful and keen to ensure Mum has settled in. Any queries we have had have been dealt with as soon as possible. The staff are very friendly, polite and helpful. Mum seems to have settled and is happy.

Unfortunately due to COVID, we have only just been able to visit and Dad came here from the hospital. We have always had updates via phone, which have always been excellent. The staff we have come into contact with have been first class, and Dad appears settled.

This was obviously during lockdown and I was unable to be with my wife at the end. The nurse on duty on that day and staff made the most devastating time of my life as pain-free and as bearable as they possibly could. I am in awe of their dedication, skill, loyalty, professionalism etc. I could go on, the staff are all angels spelt with a capital A. If worth were measured in pounds sterling the staff would all be rich. I will never forget the love, the tender care, the attention to detail shown to my wife in her almost 3 years at Latimer Court. From myself and my family our sincere and heartfelt thanks.

An incident occurred in Woodbury Lounge on 4th February. Approximately 10-12 residents (all 3 units) were enjoying joining in when one of the residents collapsed and fell, shaking violently for 3 minutes. He was put in the recovery position. Doctors, by chance, were on the same floor and he checked on the patient. The remaining residents, some of them quite vulnerable, sat quietly and then were ushered by the activities people next door, where the lesson continued. They care, no tears, or panic. The staff, nurses, carers, activity coordinators behaved very professionally. Well done!

I know my mom is in the best place for her complex needs to be met with complete dignity and the last 2 and a half years, she has received excellent care and kindness.

My mother in law came to Latimer Court in June 2019. We visit at least every month and each time we have been the staff have been excellent. Sheis very happy here and she is well cared for. The home is always clean, tidy and fresh.

Care is very good. The centre is always welcoming.

Latimer Court is always welcoming to my grandmother. She loves coming here and says it's like being on holiday.

New manager has only moved to Latimer Court in last few weeks but there are already significant changes for the better. Always been pleased with level of care for my aunt but recently TV programmes in lounge have been more appropriate, she looks better dressed, her hair is neat and tidy. Very pleasing.

Staff are excellent, caring and lovely to residents. Activities such as the singing activities session and the school visits are excellent. Facilities are lovely. Hospitality staff very caring. Only negative is that the staff have to work long shifts and there are not enough of them on at weekends.

The care given to my Mum during her end of life care was exceptional. All the nursing staff and care assistants who have been involved in her last few days have shown such kindness and empathy for her circumstances and towards us too. They have gone beyond their professional duties. Thank you.

The most welcoming care home, providing a lovely home for our much loved Mum.

The staff are wonderful and truly care for Mum. The environment is safe and I am very confident in leaving Mum at Barchester Latimer Court. The home is always immaculately clean and well run.

The staff are always friendly, helpful and caring. Everything is homely and clean and there is a wide range of activities which is great for all the residents. They always seem happy and comfortable.

My 87-year-old mother, living with Alzheimer's has just spent 3 very happy weeks here in residential respite care. The staff made every effort to help her settle in and feel welcome, including laying on a truly wonderful birthday party. They quickly got to know her and understand her needs and she was well cared for. I also really appreciated the sensitive support and advise I was given during this first experience of Mum being in care, which followed a very stressful period for mum and all the family. Many, many thanks indeed.

I enjoyed my stay in Latimer Court as I was made very welcome by all the members of staff. They were a great support at my low times and their friendliness and care for me I could not fault, which was perfect to aid my recovery from a major operation.

My Mother in Law was treated extremely well, with care, dignity and kindness. She really enjoyed her respite break and is considering the future now. She couldn't have been any happier and seems to have picked up physically and mentally due to regular tasty meals, drinks and care. All staff are to be praised for their friendliness and kindness. She will return for respite and she would consider the home as a permanent possibility in the future.

Excellent care. Kind and attentive staff. Interesting and imaginative activities. Clean and well-furnished room. A very happy stay.

My mother has commented that this is the nicest place she could be if she can't be in her own home.