Crossroads House

Scorrier, Redruth TR16 5BP
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7.4 2 Reviews
  • Crossroads House, Redruth
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1086 – £1509
  • RESPITE Self-Funded Residential Dementia Care: £1086 – £1509

These prices are only a guideline, please contact Crossroads House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacqueline Pilcher (Manager)

Local Authority / Social Services

Admission Criteria

  • Admissions from the age of 50 yrs old can be accepted.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (3)

Visiting

  • Open visiting

Parking

  • Car park attached to home

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Crossroads House Reviews (2)

7.4

Crossroads House has a Review Score of 7.4 (7.356) out of 10, based on 1 reviews in the last 2 years.
Over all time Crossroads House has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crossroads House
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Total of 2, showing 1-2
Review from Julia M (Daughter-in-law of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother-in-Law has been a resident at Crossroads House for 2.5 years. When the family visits we always see how kind and caring the staff are with residents, being cheery and chatty and responding to their individual needs.
The family is thankful to all the staff at Crossroads House for their dedication
and commitment to their jobs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeffrey P (Friend of Resident) published on 19 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our greeting from staff on arrival was very friendly. We were there for the afternoon tea round but was not offered refreshment. Could have travelled some distance and would have been nice to have been offered a cup of tea. Also noticed that there were no hand sanitisers at the entrance door. One could
be placed outside the main entrance door to use on arrival and on departure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.4 (7.356)

Overview of Review Score

The Review Score of 7.4 (7.356) out of 10 for Crossroads House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.250 for Crossroads House is calculated as follows: ( (3 Excellents x 5) + (9 Goods x 4) ) ÷ 12 Ratings = 4.25
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.106 Points relating to the number of positive Reviews for Crossroads House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 1 Positive Reviews ÷ 9.4 = 0.106
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Crossroads House

What types of Care is Crossroads House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossroads House have?

There are 41 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Crossroads House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Crossroads House to the centre of Redruth?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossroads House to verify any information. View our terms and conditions. Crossroads House has an Basic Service - more info.