Scorrier, Redruth TR16 5BP
Group: Mr & Mrs J R Anson
Person in charge: Jacqueline Pilcher (Registered Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 50+.
Single Rooms: 41
Shared Rooms: 3
Rooms with ensuite WC: 41
Weekly Charges Guide: Personal Care Single £700 – £900 , Personal Care Shared (per person) £700 – £900 (These prices are only a guideline, please contact Crossroads House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Car park attached to home
Latest Care Quality Commission* Report on Crossroads House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Crossroads House has a Review Score of 3.7 (3.667)
The Review Score of 3.7 (maximum of 10) for Crossroads House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Crossroads House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.667 for Crossroads House is calculated as follows: ( (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 12 Ratings = 3.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Crossroads House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 0 Reviews ÷ 9.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Jeffrey P (Friend of Resident) on Tuesday 5 January 2016. Relates to January 2016.
Our greeting from staff on arrival was very friendly. We were there for the afternoon tea round but was not offered refreshment. Could have travelled some distance and would have been nice to have been offered a cup of tea. Also noticed that there were no hand sanitisers at the entrance door. One could be placed outside the main entrance door to use on arrival and on departure.
How likely would you be to recommend Crossroads House? Don't know
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Satisfactory
Safety / Security: Good
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Crossroads House