Gracewell of Weymouth, Weymouth, Dorset
Gracewell of Weymouth, Weymouth, Dorset
Gracewell of Weymouth, Weymouth, Dorset

Gracewell of Weymouth is a luxury care home with state-of-the-art facilities, set in a peaceful and highly desirable residential area of Weymouth. The home provides high-quality personal and nursing care, as well as specific services for residents with dementia.

The bedroom accommodation for residents is spacious and beautifully furnished and all rooms are en-suite. The light and stylish lounges have views out to the coast, and there are excellent in-home services, including an onsite café, a hair and beauty salon, small library and a gift shop, all of which are available to family and friends. The home also benefits from having landscaped, sensory gardens, which have been carefully designed for wheelchair users.

Group: Gracewell Healthcare Ltd

Person in charge: Rodelyn Thompson (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 70

Shared Rooms: 0

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Gracewell of Weymouth is next to Holy Trinity School on Cross Road.
On a Bus Route

Visiting:

Gracewell of Weymouth operates an 'Open House' policy and encourages family and friends to visit. There are no limited visiting hours, however, enquirers are requested to call the home manager to arrange a visit in advance.

Parking:

Ample parking at the onsite car park.

Latest Care Quality Commission* Report on Gracewell of Weymouth: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Gracewell of Weymouth has a Review Score of 9.1 (9.056)

The Review Score of 9.1 (maximum of 10) for Gracewell of Weymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Gracewell of Weymouth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.413 for Gracewell of Weymouth is calculated as follows: ( (99 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 155 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.643 Points relating to the number of positive Reviews for Gracewell of Weymouth is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14 Target = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Weymouth?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Weymouth

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Friendly staff, helpful and caring. Excellent level of understanding of dementia. Clean and welcoming.

Quick to respond to any needs and acted immediately on any issues brought to staff's attention. The cost of care is on par with other homes but still out of the reach of many. Peace of mind for permanent carers whilst taking a break. Food excellent. High level of encouragement and enhancement of well-being.

Just occasionally we may need just one week's respite for my dad but at the moment this is not possible with you as your minimum is 4 weeks (luckily you allowed us 3 weeks) but this adds to the expense.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Sunrise Team, Digital Marketing Executive at Gracewell of Weymouth responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Management is open and accessible, willing to listen to any issues. Staff seem caring but I have noticed that some residents smell due to the fact that I don't think pads are changed frequently enough. Clothing is an issue - not always being returned to the correct resident. The nursing care is excellent and the activities staff engage with the residents. Facilities are excellent too with lounges where private visits can take place. A birthday party was provided for us!

How likely would you be to recommend Gracewell of Weymouth? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Mum has a room downstairs and loves its, looking outside watching people and the birds in the garden. She gets taken out on the bus and goes to different places.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Dad has been a resident of Gracewell for 9 months. In the main, we as a family are very happy with the staff, the care, the food and the service. Because of numerous staff and management changes, I don't think the home has provided a fair run of service and care. But some of the problems have been of its own making. The top management is the main bone of contention, not often present and temporary managers never really taking hold.
It is only now we feel things are starting to take shape and feel better.

How likely would you be to recommend Gracewell of Weymouth? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

This is the second home my father has been in, we moved him due to a substandard service.
The service at Gracewell has been fantastic. The staff at all levels and in all departments are friendly, supportive and professional. The home is beautifully but practically designed to make it feel welcoming, yet suitable for the purpose.
As a family, we hated the thought of my father being in a home but we are not content that he is happy and being well cared for.
There has been a change in management but hopefully, this will bring some stability now.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Ever since my mum has been here she has come out of herself and is now more settled. She has loved going out with the other residents.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

Excellent nursing home, with a great care team and great staff. Poor communication and very poor change in management team.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. If you would like to discuss your concerns in further detail please speak to the Home Manager.
The Gracewell of Weymouth Team.

The ability of the nursing staff down to the helpers summed up the excellence of the home. My wife was keen from the outset that we should be supported or in her case nursed and made payment accordingly. My wife with a few senior district nurses started 'The Macmillan Nursing'. She was therefore very aware of her treatment for lung cancer and was comfortable throughout and passed away aware and comfortable. I and two of our sons were with her.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Please accept our sincere condolences for your recent loss.
The Gracewell of Weymouth Team

Our mother has been a resident for 4 months and in that time, we have had no cause for concern about the home. We appreciate the spacious layout, the wide corridors, the large community lounge with picture windows, as well as the smaller lounges for private gatherings. The bedrooms are nicely appointed with private bathroom, the hotel servicing is good. The staff are visible and approachable. The gardens are nicely maintained and it is good to be able to use the school garden too. The coffee shop is an excellent amenity and a very pleasant environment to have lunch with relatives.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Weymouth responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Weymouth.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Weymouth Team

My Grandmother who is 94 years of age , with advancing Alzheimers/Dementia has been a resident at Gracewell for over 3 years. She has now been given notice to leave because the home can not meet her needs, even though they claim to be specialists in Alzheimers Care. I do not recommend this care home for clients who have Alzheimers/Dementia because the staff are not trained to deal with clients who need more than board and lodgings.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 2.2 out of 5

Overall Standard: Very Poor

Facilities: Good

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Good

Value for Money: Very Poor

Heather, Marketing Assistant at Gracewell of Weymouth responded to this review on 28 Oct 2016:

Thank you for taking the time to review Gracewell of Weymouth.
Your feedback is important to us.
The Gracewell of Weymouth Team.

On the whole, the care home is satisfactory. However, there is a very poor system of communication between staff on all levels. Small requests in the care plan are ignored, especially if the resident is unable to communicate these problems. Hearing aids not cleaned, earrings not inserted, makeup out of reach. After lunch wearing dirty clothes. Full-length clothes protection not provided, even a plastic apron would help. This has been mentioned on at east 4 occasions and nothing has been done about it. Disappointed.

How likely would you be to recommend Gracewell of Weymouth? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My aunt has been in Gracewell for nine months now and she is very happy and content. She has quality of life which is what it is all about. The staff are always smiling and they are very good with all the residents. The food is lovely and the activities are varied and optional. The problems which there have only been a few are addressed immediately. When we visit she is smiling and happy and when we bring her back to Gracewell after an outing she says she is going home now. For her to call Gracewell her home now, and be so happy there, is all I could ever have hoped for.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are delighte4d in every way with Mum's care at Weymouth. We could not ask for better quality care. All staff are friendly , welcoming and smart. They are welcoming but professional. Mum is very happy and settled immediately she arrived in November. Thank you Gracewell.

How likely would you be to recommend Gracewell of Weymouth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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