Madison Court Care Home

Madison Close, Parr, St Helens WA9 3RW
Review Us
10 86 Reviews
  • Madison Court Care Home, St Helens
Madison Court Care Home is a modern care home that is dedicated to providing care in general nursing care, residential dementia and dementia nursing.

The home has three floors with 66 rooms that are all en-suite and there are two large lounges on the ground floor that are spacious, comfortable and homely for residents and their families to enjoy. The home is designed to get the most out of a team of talented carers and provide residents with a daily lifestyle in which they feel secure and respected.

The enclosed patio garden area is used for activities, entertainment and to plant and grow both flowers and vegetables! The outside area has recently been improved to include the planting of fruit trees and extension of the raised bed areas, order to make gardening more accessible.

Madison Court Care Home is participating in a number of community and wider national initiatives. The activities team and residents attend three dementia cafes locally as well as getting involved in packing shoe boxes for ‘Operation Christmas Child’ and have been a collecting point for charitable aid for the homeless.

Apart from the good deeds the residents are involved in, their busy activity programme includes scheduled activities to take residents to rugby matches, bingo and tea dances as well as entertainment within the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1064
  • Self-Funded Nursing Care: from £1220
  • Self-Funded Nursing Dementia Care: from £1220
  • RESPITE Self-Funded Residential Dementia Care: from £921
  • RESPITE Self-Funded Nursing Care: from £1265
  • RESPITE Self-Funded Nursing Dementia Care: from £1265

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Madison Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bernadette Roberts (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
    No restrictions or booking requirements to visit Madison Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Madison Court Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Madison Court Care Home Reviews (86)

10

Madison Court Care Home has a Review Score of 10 (9.956) out of 10, based on 23 reviews in the last 2 years.
Over all time Madison Court Care Home has 86 reviews.

Overall Experience
  • 78
  • 8
  • 0
  • 0
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Date Published
  • 86
  • 14
  • 17
  • 23
  • 63
Reviewer Connection to Madison Court Care Home
  • 45
  • 9
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 61-80
Review from Julie H (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers very helpful. They deal with my mum in a caring way but despite her difficulties in understanding, they are not patronising.
The food is good and mum particularly likes the sweets.
The only negative is that clothes, teeth etc can go missing but this is understandable given the vague activities
of my mother.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review. You are right, everyone is delighted with the menu and the care team work so hard to ensure that they do their best for every resident. I know, things do go 'missing' but more often than not, things reappear, in some of the most unlikely of places, but that is one of the joys of caring for people who feel the impact of dementia on their daily lives! Kind regards

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Review from Paul W (Son of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm, caring environment.
My mother is very happy here and I am impressed with the commitment and professionalism of the staff.
Food's good too!
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review, it is much appreciated. Kind regards

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Review from Karen M (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not ask for more, the excellent care and nursing my mum receives from Madison Court Care Home.
The friendly, warm, welcoming reception as soon as you enter the home.
Everyone is willing to help you as soon as you walk in.
The care and understanding of the staff is excellent.
All my mum's nursing
needs are a priority to them.
Cleanliness and maintenance are excellent.
Activities are most days.
Everyone does an excellent job.
Thank you.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you very much for your review, it is wonderful to hear that you are happy with everything. Kind regards

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Review from S F (Sister of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than satisfied with the care my brother receives here at the home.
He is very well looked after and he is settled here.
The staff are marvellous with him and that means a lot to us as a family.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review. It will do much to reassure others looking for care that Madison Court would be a great place to consider as a 'forever home'. Kind regards

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Review from M Y (Sister of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all for looking after my sister.
We do appreciate all you do.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Its our pleasure to care for your sister. Thank you for your review. Kind regards

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Review from Ann A (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are professional, helpful and friendly.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you very much for taking the trouble to review the home. Your positive feedback will do much to reassure others searching for care for a loved one. Kind regards

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Review from Kathleen W (Sister of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy in Madison Court she is very fond of her carers. The carers work very hard and always have a smile and kind word for people. I live in Portsmouth and come to see her as often as we can (3/4) weeks. We always find her well and happy and very well cared for which is a great relief
for me. We are in our 80's and it means a lot to know she is in such good surroundings.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you very much for your kind words. The care team will be so pleased that you are happy with the care and attention which you sister receives. They work so hard to ensure that everyone is well cared for and settled. Kind regards.

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Review from Janet D (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home exceeds all expectations. At Madison Court residents and their families are evidently at its core. All staff are approachable, extremely supportive and knowledgeable of their job roles. Activities are organised with passion and individuality of each resident. Food is good with a variety
to choose. This home is our family.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Many thanks for your wonderful review. Your kind words are very much appreciated. Kind regards

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Review from Celia D (Granddaughter of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been at Madison Court for several months and she is very contented there and we are very happy that she is being well cared for. I visit the home frequently at all times of the day and the staff are all very welcoming, they are always busy but they always take the time to chat for a moment
or two. The home is clean, it always smells nice and is overall well decorated.
The food is wholesome and filling, my nan always says how much she enjoys the sponge puddings. The staff do a good job, they are kind and caring, and I would particularly like to mention the activity girls as they bring so much colour to Madison Court, you always see them buzzing about either crafting or organising events. Overall we are very happy with Madison Court and I now consider it a second home.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your wonderful review of Madison Court, it was a wonderful round up of all that is great about the home. Kind regards

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Review from Shaun D (Son of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family and I have been very happy with the standard of care received by our father in this home and would recommend it to other relatives or friends who require this service.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for taking the time and trouble to review Madison Court. I am certain that your excellent feedback will do much to encourage other families who are searching for care, to consider the home for their loved one. Kind regards

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Review from Eve M (Wife of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They look after my husband with respect and dignity and as a person, not a number.
God bless all staff.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review. Well said! Kind Regards.

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Review from Emma M (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my family are extremely happy with the care and treatment that my dad receives since coming to Madison Court. He is happier and content and we have seen a massive difference in his attitude and personal appearance.
He is willing to join in and talk to the other residents and staff. The staff
couldn't be more helpful and friendly and we couldn't be happier with our choice in Madison Court.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you very much for your review. I am so pleased to hear that you and your family are so happy with the care at Madison Court. Everyone works so hard to ensure that residents are happy and settled. Kind regards

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Review from Julia G (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here at Madison Court for 2 years. My mum is very settled here and the staff are always friendly and welcoming.


The staff are very committed to ensuring the residents are happy and get involved with activities/entertainment - even relatives too.


The food is cooked fresh and always

encouraged with drinks throughout the day.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thanks for your review, your comments are much appreciated. Kind Regards

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Review from Martin D (Grandson of Resident) published on 6 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding care home with its residents and their families evidently at its core. My nan has lived here for two years and staff are supportive, approachable and knowledge of their job role. Activities are carefully planned and varied taking residents likes and wants into consideration. The home
and nans room is bright and clean, her room is personalised to her. The food is varied and nice with a variety of snacks and drinks continuously throughout the day. A lovely shaded garden with a variety of sensory zones which is work in progress so it can be accessible all year round. It's nice to be able to go and eat Christmas dinner in nans new home and celebrate Mother's Day including birthdays. The home is like our extended family and I cannot thank them enough for their continued care and support.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review of Madison Court. Your comments are a wonderful account of all the great things which go on in the home. We are so pleased you are so pleased! Kind regards.

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Review from Jean H (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Madison Court for 2 and a half years.
He suffers from vascular dementia, depression and anxiety.
He is very up and down but the staff on Rylands cope with him very well and I cannot praise them enough for their patience and care of him.
Any problems we have are dealt
with by the staff and we as a family are very happy that dad is in a safe and secure environment and being cared for very well.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you very much for taking the time to review Madison Court. I am so pleased to hear that as a family you are all happy with the care delivered by the team, your praise is rightly placed and will give them a real 'boost' that it has been recognised. Kind regards

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Review from Annette B (Niece of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit all staff friendly, clean and comfy surroundings. Took us to a separate room to visit Aunt. Good first impression.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review of your 'first impression' of the home, we appreciate you sharing your comments, so that others might be tempted to visit. Kind regards

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Review from Marion S (Resident) assisted by family/friend published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very nice, clean and comfortable. I am well looked after and happy here. The food is very nice, the staff are very good and treat me with dignity and compassion. My room is very nice and comfortable. I get the support I need.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review of Madison Court. As a resident, your comments matter most and I am so pleased to hear that you receive the support you need and you are happy. Please be assured that if you should ever wish to make a comment or complaint about the service you receive, you are welcome to approach any team member to do so. We would welcome your continued feedback. Kind regards

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Review from Paul A (Son of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad receives is impeccable.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Your review says it all. Thank you on behalf of the team at Madison Court. Kind regards

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Review from Karen B (Niece of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and friendly feel from the moment you walk in. Staff are attentive and caring. Was cautious about putting my uncle in nursing care at first but all those fears have been quashed since he arrived in March 2018.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

I was very pleased to read in your review that your initial thoughts about bringing a family member into care have been dispelled because of your experience of the attentive and caring team at Madison Court. Everyone in the home works so hard to ensure that residents receive the best of care and it is great when this is recognised in a review, so thank you for that. Kind regards

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Review from Lynn H (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum is receiving is brilliant.
She has come on in leaps and bounds since she came here in February.
Reply from Alison Foreman, Commercial Director at Madison Court Care Home

So glad to hear that your mum is receiving excellent care. Thank you for taking the trouble to submit a review.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Madison Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Madison Court Care Home is calculated as follows: ( (260 Excellents x 5) + (12 Goods x 4) ) ÷ 272 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Madison Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (7)

Bernadette

Bernadette Roberts

Job Title: Registered Manager Joined: 2015

Hello, my name is Bernie. I am the Home Manager at Madison Court Care Home.


I have been nursing for over 41 years, 20 of which have been spent managing care homes.


My passion is person-centred Dementia care. I want Madison Court Care Home to be a centre of excellence for Dementia care.


On a personal note, I have 4 children and 2 grandchildren whom I love dearly.

Jeanette

Jeanette Gow

Job Title: Deputy Home Manager

Hello, my name is Jeanette. I am the Deputy Home Manager at Madison Court Care Home.


I have been a nurse for over 32 years.


I believe that Dementia care has to be progressive and patient-centric.


On a personal note, I am a Grandma to gorgeous twin girls.

Bethany

Bethany Thompson

Job Title: EMI nursing Unit Manager Joined: 2014

Hello, my name is Bethany. I am the EMI Nursing Unit Manager at Madison Court Care Home.


I started my nursing career at Madison Court Care Home in 2014. Last year I was promoted to Unit Manager, I am dedicated to my residents. I want them to be happy, well cared for and comfortable.


On a personal note, I am a loving Mum to my little boy.

Clair

Clair Rylatt

Job Title: EMI Residential Unit Manager

Hello, my name is Clair. I am the EMI Residential Unit Manager at Madison Court Care Home.


I am committed to ensuring that my residents live the fullest, happiest and most fulfilled lives possible. I ensure that everything I do is in their best interests.


I have over 29 years of experience in the care sector and I am qualified to level 5 standard.


On a personal note, I am committed to my large and loving family.

Joan

Joan Johns

Job Title: General Nursing Unit Manager

Hello, my name is Joan. I am the General Nursing Unit Manager at Madison Court Care Home.


I have been a Nurse for many years. Throughout my career I have always put my resident's needs at the forefront of every decision I make, I am hardworking, knowledgeable and dedicated to ensuring that my residents are comfortable and well cared for at all times.


On a personal note, I am a doting grandma and a loving mother.

Lyndsey

Lyndsey White

Job Title: Administrator Joined: 2014

Hello, my name is Lyndsey. I am the Administrator at Madison Court Care Home.


I have worked at Madison Court Care Home as an Administrator since 2014. I thoroughly enjoy my role as it is diverse in its scope and no two days are ever the same!


Madison Court Care Home is a lovely place to work as it is full of life and laughter and it is heartening to see how well our residents are cared for by our dedicated team of staff.

Margaret

Margaret Smith

Job Title: Activities Coordinator Joined: 2013

Hello, my name is Margaret. I am the Activities Coordinator at Madison Court Care Home.


I have worked at Madison Court Care Home since 2013.


I had a career change in 2015 when I became an Activity Co-Ordinator, and it was the best thing I ever did.


I love being with the residents and enriching their lives with the varied rota of activities I deliver on a daily basis.


On a personal note, I am a grand-grandmother and really enjoy it!

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