Madison Court

Madison Close, Parr, St Helens WA9 3RW

Group: Care Concepts Ltd

Person in charge: Julie O'Sulluvan (Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Madison Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Madison Court has a Review Score of 8.4 (8.394)

The Review Score of 8.4 (maximum of 10) for Madison Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Madison Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Madison Court is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) ) ÷ 36 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.727 Points relating to the number of positive Reviews for Madison Court is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13.2 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Madison Court?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Madison Court

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

I moved my mother in this care home almost 3 years ago after poor experiences in previous care homes in Southport, Burscough and St.Helens. From the beginning, staff have gone out of their way to be kind to her. Her religious faith is important, so arrangements were made for parishioners to visit with communion for her and others twice a week. My mother is in a dementia unit, but nevertheless events and activities are organised to provide structure as well as jogging memories such as Halloween, Easter and bonfire night. The food is plentiful and varied, but more importantly cares for the needs of elderly people who have lived in this environment all of their lives. My sister and I live some distance away, but on my return journey from seeing mum, I am happy and relieved that she is in a safe and secure place amongst patients, cheerful and caring staff.

How likely would you be to recommend Madison Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my dad has received at Madison Court over the years he's been here has been very good, at times excellent care. Lovely staff and the new management team are excellent, very helpful and approachable.
They do all they can do to help the care staff, a lovely set of girls and nurses on my dads floor. Overall great service we now receive at Madison Court and peace of mind, my dad is well looked after.

How likely would you be to recommend Madison Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paula Clark, Director at Madison Court responded to this review on 29 Mar 2016:

Thank you for your positive comments. We really appreciate what you have said and that the work all the staff do is recognised.

The service provided is generally good, but can vary between average and excellent depending on which staff are on duty. The home is clean and the food is varied and good. The patients are treated with respect, and their dignity is maintained at all times.

How likely would you be to recommend Madison Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Julie O'Sullivan, General Manager at Madison Court responded to this review on 17 Mar 2016:

We appreciate all feed back that is given and would like to thank Shaun for his comments. We try to ensure continuity and quality of staff with training and supervision. However, we have a mixture of experienced and newly qualified staff and aim to skill all staff to the same level.

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Awards / Recognitions

October 2013

Trainer of the Year

Recipient: Care Concepts Ltd

Date: Friday 12 Oct 2012

more details

June 2012

Care Innovator of the Year

Recipient: Care Concepts Ltd

Date: Saturday 11 Jun 2011

more details

September 2010

Investors in People

Recipient: Care Concepts Ltd

Date: Sunday 19 Sep 2010

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Madison Court