Madison Court Care Home

Madison Close, Parr, St Helens WA9 3RW
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9.9 84 Reviews
  • Madison Court Care Home, St Helens
Madison Court Care Home is a modern care home that is dedicated to providing care in general nursing care, residential dementia and dementia nursing.

The home has three floors with 66 rooms that are all en-suite and there are two large lounges on the ground floor that are spacious, comfortable and homely for residents and their families to enjoy. The home is designed to get the most out of a team of talented carers and provide residents with a daily lifestyle in which they feel secure and respected.

The enclosed patio garden area is used for activities, entertainment and to plant and grow both flowers and vegetables! The outside area has recently been improved to include the planting of fruit trees and extension of the raised bed areas, order to make gardening more accessible.

Madison Court Care Home is participating in a number of community and wider national initiatives. The activities team and residents attend three dementia cafes locally as well as getting involved in packing shoe boxes for ‘Operation Christmas Child’ and have been a collecting point for charitable aid for the homeless.

Apart from the good deeds the residents are involved in, their busy activity programme includes scheduled activities to take residents to rugby matches, bingo and tea dances as well as entertainment within the home.

Show Madison Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1064
  • Self-Funded Nursing Care: from £1220
  • Self-Funded Nursing Dementia Care: from £1220
  • RESPITE Self-Funded Residential Dementia Care: from £921
  • RESPITE Self-Funded Nursing Care: from £1265
  • RESPITE Self-Funded Nursing Dementia Care: from £1265

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Madison Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bernadette Roberts (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
    No restrictions or booking requirements to visit Madison Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Madison Court Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Madison Court Care Home Reviews (84)

Total of 84, showing 21-40
9.9

Madison Court Care Home has a Review Score of 9.9 (9.949) out of 10, based on 23 reviews in the last 2 years. Over all time Madison Court Care Home has 84 reviews.

Overall Experience

  • 76
  • 8
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Date Published

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Review from Sharon P (Granddaughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Madison Court Care Home is absolutely fantastic. The love and care shown to my nan in the almost four years she was a resident, was second to none.
Moving my nan into a home was the hardest decision our family made and the most heartbreaking for us.
Madison Court treated her like their family. They
looked after and loved her as if she were their own.
The home itself is a happy place, very clean, open and honest. What you see is what you get.
My nan was very happy here and had a wonderful relationship with the staff on the Rylands Unit in particular. She developed strong bonds with staff and trusted them.
They looked after her immensely during Covid, and their communication with families was great.
Before my nan died, she considered Madison her home. When we were out, she would tell us that she was ready for home - she meant Madison.
We cannot thank them enough for the love and care they gave her and the support throughout to us.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Firstly, I am sorry to read that you have lost your nan. It sounds as though she had a wonderful four years at Madison Court. They really are a special team there. It may have been your hardest decision, moving your nan into a care home, but it was clearly one of your best decisions.
Thank you for sharing this.
With best wishes.

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Review from J Y (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I and my husband have of Madison Court can only be described as excellent. Knowing he is so well cared for and his needs are being so well met gives me great peace of mind. An example of the good care he received recently happened when he became unwell. My husband is unable to say if
he has a problem or feels unwell. It is the staff through observation who do this from the carer who helped him in the morning and throughout the day. The staff recognised there was a problem. The nurse on duty when I visited informed me of their concerns and by the evening the doctor had been called. My husband had an infection or was prescribed antibiotics. I felt this was how good care worked.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. Thank you so much for sharing your example of the great care your husband is receiving.


With best wishes,
Honor Keatley
Managing Director

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Review from Helen R (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in this care home in nursing care. They are cared for, looked after just like I would. Their needs are met immediately. Nothing is left to chance. They are treated with dignity at all times. We as a family are always updated on any issues. Requests for my parent's needs i.e. toiletries,
extra clothes are requested promptly. I cannot ask for anything better for my parents. This is an extremely traumatic time for me but with the support from the carers to my parents it's made much more bearable.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for your 5* review and comments.
It's great to read what a difference the team have made to you and your parents.
With best wishes.

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Review from Mary K (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly trained, dedicated, caring staff delivering the best care possible. The palliative care delivered for my mum has been exemplary from all members of the team from home manager to carers, maintenance and domestic staff. A fabulous team. Care and consideration has been extended to my whole family
and I. Thank you so much for easing the difficult journey we are on with our lovely mum.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

I'm sorry to hear about what you are going through. It's very reassuring that the whole team are doing all they can to support your mum and family through this time. Thank you for making time to share your thoughts. It's great for the team to read just what a difference they make.
With best wishes,
Managing Director

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Review from Diane W (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is almost two years since Madison Court became Mum's home.
She is happy, settled and safe. When I visit I can now spend quality time with her knowing all her needs are being met. Staff are polite, friendly and always willing to answer any questions/queries. Mum is treated with dignity and respect
and it is obvious staff really care. The home itself has a warm and friendly atmosphere and we are always made to feel welcome.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for leaving such a positive review. It's great for the team to see what an impact they have and that your Mum is happy, settled and safe.
With best wishes,
Managing Director

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Review from M B (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Madison Court Care Home have been fantastic from the minute mum was moved into there.
All the carers have been exceptional in the care they give, it was clear to see how happy mum was living at Madison court and she was more settled than ever before.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for such a lovely review of Madison Court Care Home! I'm so glad that your Mum is settled and happy there. Our fantastic carers love to care for her and she is a joy to have. Kind regards, Honor.

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Review from M S (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after my mum excellently. Staff went out of their way, couldn't do enough, always there. Soon as we got there they made us a drink, plus kept on coming asking if we wanted anything. Her room was lovely, it was really nice. Did her proud in her last few weeks.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for such a lovely review of Madison Court Care Home. I'm pleased that our team looked after your Mum excellently and that they really went out of their way to make sure you were also looked after. The team were honoured to do her proud in her last weeks and I'm so sorry for your loss. Kind regards, Honor.

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Review from Alison S (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into Madison Court when she was discharged from hospital after breaking her hip in a previous care home. Right from the moment Mum arrived, we could see the care was excellent. The morning after my mum got there, the manager rang me to ask if I was ok and if had I had a better night's
sleep, as she knew our experience at Mum's previous care home had been quite traumatic. Unfortunately, my mum passed away after 24 days, but the staff made her final days comfortable and pain-free. We were able to visit her at any time and were able to stay as long as we liked. We were almost always offered a drink on arrival. We are so grateful that she was looked after so well and was treated with dignity and respect. The care in Madison Court is wonderful and we have nothing but praise for the staff there. Thank you.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for writing a review at what must be a difficult time for you. It is lovely for the team to know what a difference they have made, not only to your mum, but also you and the wider family. Best wishes.

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Review from D C (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the extremely poor, unsatisfactory care Mum received while in respite in a previous care home, resulting in a three-week hospital stay with a broken hip after a fall, the whole experience at Madison Court has been fantastic even before Mum actually arrived at the home.
From the initial visit
by a member of the Madison team to Mum in the previous care home to assess her needs, communication has been fantastic - always clear and straightforward.
Since arriving at Madison, nothing has been too much trouble for them; everything and every staff member has been superb - Mum was very happy there. Unfortunately, her stay was very short due to a rapid decline in her health, but right until the end, nothing was too much trouble for any of the staff. We have the utmost respect for all the staff and cannot thank them enough for their care and kindness during Mum's short time there.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

I'm sorry to hear you've lost your mum, but glad to know she was happy at Madison Court. It sounds like you all had a difficult time prior to her joining us, but it's great to read about the positive impact our wonderful team had on all of you. Thank you for taking the time to share this.
Best wishes.

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Review from Diane F (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my sister and I entered the reception, we felt at ease. Professional and caring from the outset. After visiting 23 care homes (we were thorough), Madison was simply the best by far. We feel so lucky to have found such a caring environment for our dad. From day one, our shoulders relaxed,
and we just knew Dad was safe and in the best place for his needs.
Dad settled straight away and makes comments about how great his new home is. Meals are home-cooked and delicious, the home itself is immaculate, and all the staff are approachable and accessible. We really were at our wit's end before finding Madison Court, but sleep soundly now as we are already seeing dad flourish. Hats off to the management for running such a well-led team.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for your wonderful review. I can just picture your dad in his home, safe and happy. It's great for the whole team to read your review and to see what a difference they make, not only to our residents but also to the wider families.


Best wishes,

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Review from V C (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Madison Court, the staff are very friendly and dedicated to looking after the residents.
My dad is very happy in there, and for that I am very grateful. There is often entertainment in the home which he loves.
Nothing is too much trouble for the staff, I am so glad that my dad is happy
and being cared for by them. I cannot thank them enough.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review! Thank you so much for taking the time to submit it. It's great to read how happy your dad is.
Best wishes.

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Review from J Y (Wife of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always received in a friendly welcoming manner. If I need assistance with anything there is usually someone who can help. My husband is well cared for. He has poor communication skills but his needs are met through constant observation by the care workers. A good example of this was when he became
unwill, through observation it was noted he was leaning to one side. As this did not correct itself, it was thought he might have an infection. Within 24 hours a doctor was called who thought he should go to A&E. Thankfully it was nothing serious, however, it might have been without the quick action of his carers and their obvious knowledge of him. The staff work very hard to see the residents are well fed, well hydrated, clean and comfortable both in themselves and their surrounds. For this I can only say thank you.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Many thanks for your review. It's good to read how responsive the team have been - Thanks once again.
Best wishes,

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Review from Debbie W (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved onto Tudor around a year ago, prior to that she'd been in and out of hospital and in three different respites. In my opinion, Madison Court is streets ahead of any other home, it is well led and the staff are amazing! Mum us safe, happy, well looked after and settled - she laughs every
day! If you're looking to choose a home, don't just look at the surroundings or where a place is located, but at the way the staff treat you and the respect they show our relations - you only get one mum or dad and need to choose wisely. I appreciate the staff on Tudor every single day for the wonderful job they do and cannot recommend Madison Court enough!

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. It will be lovely for the team to see just how appreciated they are.

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Review from S K (Niece of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The buildings and facilities are excellent and clean. My aunt is well looked after by every staff member. Everyone calls her by her name and treats her with dignity and respect. This may sound like a small thing but it is so important to her and me. The food is good, home-cooked and plentiful with drinks
and snacks always available and offered. Every resident at Madison Court is different and I know that the staff work really hard to meet their individual needs.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. It's great to read that your aunt is so well looked after.

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Review from Eileen M (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can not recommend this care home highly enough. The management and staff are amazing, they have looked after my mum with the utmost care and love. They put a party on for her 100th Birthday with no cost to us family, they treat all the residents with dignity and respect. She could not be better looked
after than at Madison Court Care Home.

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Review from Chris C (Relative of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and my mum are being cared for in Madison Court. The home and staff are excellent. Their care and love for both my loved ones shines through. I am treated like part of the family and can have any meal/drink etc, with them. I am an essential carer for my husband, and nothing is too much
trouble for the staff to help me. Our mum is now on end of life, and the dignity and care she is receiving is amazing. I feel lucky to have found Madison Court.

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Review from Brian C (Husband of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I researched quite a lot of care homes and many did not come up to our required standard, but on recommendation from a few friends, we chose Madison and have been very pleased with the home. The staff have been wonderful and very helpful. The place is always clean. I feel my wife is in safe and caring
hands and would recommend this care home.

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Review from Julie S (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted for assessment in September 2021. The family's intention was to take her out of Madison Court after her assessment and put her in a suitable care facility nearer to home. After seeing the care of Madison's staff and how well looked after she was, it was decided to leave her in
the care of Madison.

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Review from Karen D (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Mum went into care, we as a family researched quite a lot of homes, and this one had very good reviews. We felt happy that the staff were very friendly and caring.
We had a few concerns which got dealt with quickly and professionally.
The staff all do an amazing job and Mum settled in straight
away.

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Review from Debra E (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of previous homes has not been great. Mum has been in Madison Court for almost three years and the family have nothing but praise for the team. Each team member is caring, knows Mum and shows empathy in any communication. During COVID the home have been unbelievable, which has given us,
as a family, the peace of mind that Mum is so well cared for. Thank you so much!

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Madison Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Madison Court Care Home is calculated as follows: ( (258 Excellents x 5) + (14 Goods x 4) ) ÷ 272 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madison Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (7)

Bernadette

Bernadette Roberts

Job Title: Registered Manager

Joined: 2015

Hello, my name is Bernie. I am the Home Manager at Madison Court Care Home.


I have been nursing for over 41 years, 20 of which have been spent managing care homes.


My passion is person-centred Dementia care. I want Madison Court Care Home to be a centre of excellence for Dementia care.


On a personal note, I have 4 children and 2 grandchildren whom I love dearly.

Jeanette

Jeanette Gow

Job Title: Deputy Home Manager

Hello, my name is Jeanette. I am the Deputy Home Manager at Madison Court Care Home.


I have been a nurse for over 32 years.


I believe that Dementia care has to be progressive and patient-centric.


On a personal note, I am a Grandma to gorgeous twin girls.

Bethany

Bethany Thompson

Job Title: EMI nursing Unit Manager

Joined: 2014

Hello, my name is Bethany. I am the EMI Nursing Unit Manager at Madison Court Care Home.


I started my nursing career at Madison Court Care Home in 2014. Last year I was promoted to Unit Manager, I am dedicated to my residents. I want them to be happy, well cared for and comfortable.


On a personal note, I am a loving Mum to my little boy.

Clair

Clair Rylatt

Job Title: EMI Residential Unit Manager

Hello, my name is Clair. I am the EMI Residential Unit Manager at Madison Court Care Home.


I am committed to ensuring that my residents live the fullest, happiest and most fulfilled lives possible. I ensure that everything I do is in their best interests.


I have over 29 years of experience in the care sector and I am qualified to level 5 standard.


On a personal note, I am committed to my large and loving family.

Joan

Joan Johns

Job Title: General Nursing Unit Manager

Hello, my name is Joan. I am the General Nursing Unit Manager at Madison Court Care Home.


I have been a Nurse for many years. Throughout my career I have always put my resident's needs at the forefront of every decision I make, I am hardworking, knowledgeable and dedicated to ensuring that my residents are comfortable and well cared for at all times.


On a personal note, I am a doting grandma and a loving mother.

Lyndsey

Lyndsey White

Job Title: Administrator

Joined: 2014

Hello, my name is Lyndsey. I am the Administrator at Madison Court Care Home.


I have worked at Madison Court Care Home as an Administrator since 2014. I thoroughly enjoy my role as it is diverse in its scope and no two days are ever the same!


Madison Court Care Home is a lovely place to work as it is full of life and laughter and it is heartening to see how well our residents are cared for by our dedicated team of staff.

Margaret

Margaret Smith

Job Title: Activities Coordinator

Joined: 2013

Hello, my name is Margaret. I am the Activities Coordinator at Madison Court Care Home.


I have worked at Madison Court Care Home since 2013.


I had a career change in 2015 when I became an Activity Co-Ordinator, and it was the best thing I ever did.


I love being with the residents and enriching their lives with the varied rota of activities I deliver on a daily basis.


On a personal note, I am a grand-grandmother and really enjoy it!

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