Madison Court Care Home

Madison Close, Parr, St Helens WA9 3RW
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9.9 84 Reviews
  • Madison Court Care Home, St Helens
Madison Court Care Home is a modern care home that is dedicated to providing care in general nursing care, residential dementia and dementia nursing.

The home has three floors with 66 rooms that are all en-suite and there are two large lounges on the ground floor that are spacious, comfortable and homely for residents and their families to enjoy. The home is designed to get the most out of a team of talented carers and provide residents with a daily lifestyle in which they feel secure and respected.

The enclosed patio garden area is used for activities, entertainment and to plant and grow both flowers and vegetables! The outside area has recently been improved to include the planting of fruit trees and extension of the raised bed areas, order to make gardening more accessible.

Madison Court Care Home is participating in a number of community and wider national initiatives. The activities team and residents attend three dementia cafes locally as well as getting involved in packing shoe boxes for ‘Operation Christmas Child’ and have been a collecting point for charitable aid for the homeless.

Apart from the good deeds the residents are involved in, their busy activity programme includes scheduled activities to take residents to rugby matches, bingo and tea dances as well as entertainment within the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1064
  • Self-Funded Nursing Care: from £1220
  • Self-Funded Nursing Dementia Care: from £1220
  • RESPITE Self-Funded Residential Dementia Care: from £921
  • RESPITE Self-Funded Nursing Care: from £1265
  • RESPITE Self-Funded Nursing Dementia Care: from £1265

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Madison Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bernadette Roberts (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
    No restrictions or booking requirements to visit Madison Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Madison Court Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Madison Court Care Home Reviews (84)

Total of 84, showing 41-60
9.9

Madison Court Care Home has a Review Score of 9.9 (9.949) out of 10, based on 23 reviews in the last 2 years. Over all time Madison Court Care Home has 84 reviews.

Overall Experience

  • 76
  • 8
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Date Published

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Review from Paul W (Son of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Maddison Court for over 2 years. I visited many care homes before finally being fortunate enough to find Maddison. The less said about some of the other homes the better.


We have found the staff who take care of mum exceptional, I won't mention individuals, because they are all very

special people, in all departments, doing a very difficult job.


If you are struggling, (like I was) to put a relative in a care home you will not do better than Maddison.


I can not speak too highly about Maddison and the staff. They also looked after my aunt and her family share the same feelings as me.


Thank you very much!

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts. It's lovely for the team to read what a difference they make not only to their residents but also to each resident's family.

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Review from Debbie B (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been admitted to Madison Court's Tudor Unit and I just want to say how lovely the staff are and how they put you at ease. As soon as my mum arrived they asked us all about her history, her past jobs and her children and even what she liked as a treat to eat. This may seem like a
small thing but it's not, it's massive to us as a family knowing that the staff are interested in knowing about our mum and what her life was like before dementia helping them to look after her as we would if she was still at home. Mum is settling day by day and it's such a relief. Thank you for all your hard work.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

It really is so important that we get to know everything about someone to enable us to provide really person centred care and it sounds like the team are doing a great job. It's also good to know that you have a sense of relief. Thank you so much for taking the time to write this review and share your thoughts.

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Review from Michelle K (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad passed away in February 2021, my dad was in Madison Court for over 12 months. Absolutely fantastic team! He was very well cared for, so happy and peace of mind for us. Can't thank them enough! Highly recommended.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Many thanks for your review and I'm sorry to hear that your dad recently passed away. Thank you so much for acknowledging our fantastic team. It's great for them to hear that not only do they deliver great care to our residents but also reassurance to the wider family.

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Review from Anne C (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased to find Madison Court Care Home. Our decision that this was the right place for Mum was proven correct from the first day she arrived. She was admitted to Rylands Unit in August 2019 and from day one, the care she received was excellent. All the staff had a very professional, caring
manner when dealing with individual residents. Mum was transferred to Tudor Unit in February 2020 as the staff felt that her needs would be better met there. The staff on both units kept me well informed and I was more than happy with the care Mum received. Visiting Mum in Madison was an uplifting experience. I was always welcomed by the staff and it was great to see the variety of experiences and entertainment that the staff provided for the residents. Sadly, Mum passed away in July and I know that she was extremely well cared for until her passing. I have a great fondness for Madison Court Care Home, we could not have chosen a better place for Mum to spend her final year.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

I'm sorry you recently lost your mum. Thank you for making the time to write such a wonderful, heartfelt review. It is lovely for the team to know just what a difference they made to your mum but to you also.

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Review from Andrew G (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Madison Court provided a caring environment for my mother. From my first visit, I was impressed by the engagement of staff at all levels, from the willingness of management to give detailed personal updates on my mother's wellbeing during periods while I was away overseas, to the attention and kindness
that individual staff paid her in her day-to-day care and the staff clearly knew her well. the home is embedded in its community with visits from local school children and other groups. Unfortunately, my mother's residence here coincided with the Covid-19 pandemic. Madison Court took very early action, including closing to all visitors some weeks before the national lockdown in March. Despite these efforts, a handful of residents caught the disease and my mother passed away due to it. The staff went above and beyond in order to support my mother. They were proactive in anticipating and providing for all her needs and were wonderful in the way they would comfort her, holding her hand and stroking her hair. We were able to video call every day for an hour or so. The staff are passionate about their vocation and care for the residents. I would highly recommend Madison Court.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for taking the time to write, at what must be a difficult time for you. What a truly wonderful review. It is lovely for the team to be able to read what a positive impact they had, not only on your mother but also yourself.

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Review from Chris W (Friend of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t thank the manager and staff for all their help and support during these extraordinary and difficult times; they have gone above and beyond their duties. The commitment and empathy they have for the residents is second to none.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for your heartfelt review - they really are a wonderful team.

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Review from Deborah M (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout this awful Covid-19 pandemic, the home have been amazing. Answering all our worries, keeping our family members safe and happy. They are true heroes. Mum has been fine throughout and that is, in my opinion, down to the excellent and professional care she has received and the safety procedures
they put in place. Keep up the good work, it is truly appreciated.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a lovely review. Thank you for recognising what absolute heroes our team members are.

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Review from Jane S (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Madison Court since June 2019 and the care she received here is second to none. The team of carers are excellent and nothing seems to be too much trouble for them. Mum has settled in very well and seems to be happy when I visit her. She is 97 years old, has dementia and I am so
relieved to have found Madison Court and for the great care that they care for my mum and all the other residents.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. Thank you so much for taking the time to write in.

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Review from Marjorie E (Friend of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home, lovely atmosphere, the staff genuinely care about their charges and my friend is very well cared for and happy there.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for your lovely review. It's great to hear how happy and settled your friend is.

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Review from Lisa W (Daughter of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum finally required 24-hour care in March this year after being cared for at home by Dad for the past 4 years with a diagnosis of Dementia. My Aunt is still a resident in Rylands Unit and the home came highly recommended to us.
Mum spent 9 weeks on Rylands unit and was transferred to Duckeries
as her condition deteriorated for the last 3 weeks of her life, sadly passing away on 27th June. The care she received in both units was exemplary, the whole home feels welcoming and warm and the staff are kind, helpful and caring.
We were made to feel that nothing was too much trouble and we were cared for as a family with compassion and support during her last few days of life. The care delivered is completely person-centred and very obviously has an ethos of maintaining the dignity, respect and identity of the residents at all times. As a family, we cannot thank Madison Court enough and would not hesitate to recommend it to anyone making this very difficult decision.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for taking the time to write a review at such a sad time. The impact our team members have is far-reaching and it's lovely for them to get a sense of the difference they make not only to our residents but to their wider family and friends.

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Review from Susan C (Niece of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived on the residential floor for almost nine months and I cannot praise the staff highly enough. During regular visits by family members, we always saw staff treat all residents with care, respect and dignity. Madison Court is a care/nursing home that genuinely cares for the vulnerable
people who live there. Family members are made to feel very welcome and are included in all aspects of their relative’s care.
Residents are encouraged to participate in a wide range of activities that are arranged by a dedicated team.
There are many displays on the walls, related to popular culture, local history and sport, all designed to stimulate memories and discussion for the residents.
I would not hesitate to recommend Madison Court Care Home to families searching for high quality, 24-hour care for a loved one.

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Review from Sue A (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was accepted by Madison Court nursing home (the Duckeries) as an emergency placement when he suddenly deteriorated and was no longer able to be cared for at home.
My mum was very anxious and did not want him to go because people had told her it was a horrible place.
This was totally unfounded.
My
dad was taken to The Duckeries on 27th April and sadly passed away on 20th May - in his short time with them I found all the staff to be very caring and compassionate not only to my dad but to his extended family. He was treated with dignity at all times. We were included in his care every step of the way with regular phone calls to update us on his condition which was invaluable as we all live quite a distance away.
We were encouraged to stay with dad when his condition deteriorated further and were supplied with tea/coffee toast and support and a friendly chat when needed.
We, as a family, cannot thank them enough for the care that they provided for Dad in his short time with them.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Many thanks for taking the time to write a review. It is sad that your mother had heard negative things about the home when clearly this is not the case. Your review will help to contribute to changing that negative view and we're grateful for that. It is lovely for team members to hear what a difference they make, not only to the people they care for but also the wider family. I'm glad your father and your family were so well cared for.

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Review from J R (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rylands Unit is a family! My dad loves it and feels at home, as do I and all his visitors.
The care received by all the residents is fantastic - the staff are kind, helpful, skilful and they CARE. This relates to ALL staff - carers/caretaker/domestic, etc.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Many thanks for taking the time to write a review and for particularly remembering that it is a whole team of staff who work so hard to make such a wonderful family environment.

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Review from Graham D (Son-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maddie Court is my mother in law's home, but to our family, it is more than just a home, it's where she is cared for above and beyond and treated with the utmost respect and dignity.
The facilities are extremely good, along with the staff and extra activities such as trips and booked entertainment
for Mum.
I would have no hesitation in recommending this establishment to any interested suitor.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for taking the time to write a review. It is always lovely to see the activities that happen both inside and outside the home on trips. It is lovely for the team members to hear what a positive impact they have through their caring thoughts and actions.

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Review from Rebecca B (Daughter-in-law of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law spent the last year's of his life on Rylans unit at Madison Court.
The staff are amazing! They treated him with the dignity, care and respect they would their own family member. I can't thank them enough for the care and support they provided for both him and myself. Thank you

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for taking the time to write a review. It is always lovely for the team members to see what a difference they have made not only to the residents but also the reassurance they give family members with the care they deliver.

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Review from Leigh (Daughter-in-law of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the Madison Court manager and staff enough for the care they give to my Mother, she has 100% care in all areas, and we as a family are treated with the same care, respect and politeness every time we visit. We first met the manager when she came to see us at our home, to sort out getting
our Mother in the home, it had already been recommended to us by friends. From the first day we entered there with Mum, the manager met us on arrival and put us all totally at ease, it was such a difficult, upsetting time for us all to admit defeat and have to put mum in care, but we can honestly say we have never looked back. Mum is treated with every inch of care and respect that could be given, we can not give any negatives whatsoever to how Mum and all of us are treated. Care, treatment, cleanliness and a wide variety of food on the menu to meet every need. We highly recommend Madison Court.
Thank you so much and keep up the good work, EXCELLENT from all the family.

Reply from Alison Foreman, Commercial Director at Madison Court Care Home

This is a wonderful reflection of the care and services at Madison Court. Thank you for the excellent review, the team will be 'over the moon' with your comments. Kind regards

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Review from Lisa W (Granddaughter of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was treated with dignity and respect. The staff were always attentive to his needs and very quick to respond to calls. They made a very upsetting time for our family as easy and comfortable as it could be. They took extra time and care to get to know him and see what he liked in all aspects
of his life.

Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Such a touching review, thank you very much for taking the trouble to submit such lovely feedback. Kind regards

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Review from R S (Sister-in-law of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my brother-in-law receives is really good. All the staff really do care. Thank you all for everything you do.

Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your thanks. The team work so hard to ensure that every resident is well cared for. Kind regards

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Review from Julie H (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers very helpful. They deal with my mum in a caring way but despite her difficulties in understanding, they are not patronising.
The food is good and mum particularly likes the sweets.
The only negative is that clothes, teeth etc can go missing but this is understandable given the vague activities
of my mother.

Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review. You are right, everyone is delighted with the menu and the care team work so hard to ensure that they do their best for every resident. I know, things do go 'missing' but more often than not, things reappear, in some of the most unlikely of places, but that is one of the joys of caring for people who feel the impact of dementia on their daily lives! Kind regards

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Review from Paul W (Son of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm, caring environment.
My mother is very happy here and I am impressed with the commitment and professionalism of the staff.
Food's good too!

Reply from Alison Foreman, Commercial Director at Madison Court Care Home

Thank you for your review, it is much appreciated. Kind regards

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Madison Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Madison Court Care Home is calculated as follows: ( (258 Excellents x 5) + (14 Goods x 4) ) ÷ 272 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madison Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (7)

Bernadette

Bernadette Roberts

Job Title: Registered Manager

Joined: 2015

Hello, my name is Bernie. I am the Home Manager at Madison Court Care Home.


I have been nursing for over 41 years, 20 of which have been spent managing care homes.


My passion is person-centred Dementia care. I want Madison Court Care Home to be a centre of excellence for Dementia care.


On a personal note, I have 4 children and 2 grandchildren whom I love dearly.

Jeanette

Jeanette Gow

Job Title: Deputy Home Manager

Hello, my name is Jeanette. I am the Deputy Home Manager at Madison Court Care Home.


I have been a nurse for over 32 years.


I believe that Dementia care has to be progressive and patient-centric.


On a personal note, I am a Grandma to gorgeous twin girls.

Bethany

Bethany Thompson

Job Title: EMI nursing Unit Manager

Joined: 2014

Hello, my name is Bethany. I am the EMI Nursing Unit Manager at Madison Court Care Home.


I started my nursing career at Madison Court Care Home in 2014. Last year I was promoted to Unit Manager, I am dedicated to my residents. I want them to be happy, well cared for and comfortable.


On a personal note, I am a loving Mum to my little boy.

Clair

Clair Rylatt

Job Title: EMI Residential Unit Manager

Hello, my name is Clair. I am the EMI Residential Unit Manager at Madison Court Care Home.


I am committed to ensuring that my residents live the fullest, happiest and most fulfilled lives possible. I ensure that everything I do is in their best interests.


I have over 29 years of experience in the care sector and I am qualified to level 5 standard.


On a personal note, I am committed to my large and loving family.

Joan

Joan Johns

Job Title: General Nursing Unit Manager

Hello, my name is Joan. I am the General Nursing Unit Manager at Madison Court Care Home.


I have been a Nurse for many years. Throughout my career I have always put my resident's needs at the forefront of every decision I make, I am hardworking, knowledgeable and dedicated to ensuring that my residents are comfortable and well cared for at all times.


On a personal note, I am a doting grandma and a loving mother.

Lyndsey

Lyndsey White

Job Title: Administrator

Joined: 2014

Hello, my name is Lyndsey. I am the Administrator at Madison Court Care Home.


I have worked at Madison Court Care Home as an Administrator since 2014. I thoroughly enjoy my role as it is diverse in its scope and no two days are ever the same!


Madison Court Care Home is a lovely place to work as it is full of life and laughter and it is heartening to see how well our residents are cared for by our dedicated team of staff.

Margaret

Margaret Smith

Job Title: Activities Coordinator

Joined: 2013

Hello, my name is Margaret. I am the Activities Coordinator at Madison Court Care Home.


I have worked at Madison Court Care Home since 2013.


I had a career change in 2015 when I became an Activity Co-Ordinator, and it was the best thing I ever did.


I love being with the residents and enriching their lives with the varied rota of activities I deliver on a daily basis.


On a personal note, I am a grand-grandmother and really enjoy it!

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