Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 86 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

Salisbury Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Near Public Transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1565
  • Self-Funded Residential Dementia Care: from £1645

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Skye Williams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.

Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.

Salisbury Manor Reviews (86)

Total of 86, showing 81-86
9.9

Salisbury Manor has a Review Score of 9.9 (9.855) out of 10, based on 32 reviews in the last 2 years. Over all time Salisbury Manor has 86 reviews.

Overall Experience

  • 69
  • 14
  • 1
  • 2
  • 0

Date Published

86
9
15
32
54

Review from Jacqui G (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and all the staff have lots of time for the residents.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

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Treated with Dignity

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Review from Christopher P (Friend of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady I visit has been my companion for five years. Prior to coming here, we would cook the main meal of the day to share then I was doing all the cooking as her dementia developed. For continuity, I come to Gracewell of Salisbury several days per week to have lunch with her. After hankering to go
home, she has now settled to living in care. I enjoy coming now I am released from cooking our meals and I appreciate the general homely feel of the place.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Review from W W (Husband of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been a resident for five months. Overall I am happy with my wife's care. The staff are very friendly and helpful. I visit daily so I am able to monitor the level of care my wife receives. My family and I had some concerns which we decided were best discussed with management and an appointment
was made. However, when we arrived we were seen by a senior nurse instead. At the same time, we were aware that the number of management was on site. The care provided is good but occasional lapses include not wearing dentures. Unfortunately, despite this being raised with the senior staff they are still being forgotten to be used.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cally I (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved in health and wellbeing since she arrived. My mother came to the care home via hospital and from the moment she arrived the care and attention she has received has been second to none (excellent). My sisters and I and the rest of the family can rest at home knowing she is being well
looked after and that when we visit, which is very regularly, we have quality time with mum and a happy and friendly atmosphere in which to do it. I cannot fault any of the staff and would happily move in when my time comes.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jocelyn P (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed by the home and staff who are friendly and efficient. The home is pleasing and its layout is well thought out. I felt there is a slight understaffing issue in some areas, such as cleaning. No fault on the part of the cleaning staff. But on the whole, a well run and attractive home.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan J (Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having inspected various homes, I was very glad to be accepted here. I consider it very well run. The staff without exception are really great. Nothing is too much trouble for them to do. The welfare of each individual is very comprehensive. The activities are very good and I take full advantage. The
rules and regulations are kept to a minimum. I do however, consider the lighting in the individual rooms to be poor. The bedside light is pretty useless. It would be a great advantage to have sky.

Facilities

Care / Support

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Treated with Dignity

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Safety / Security

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Value for Money

Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Salisbury Manor is calculated as follows: ( (339 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 379 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Skye

Skye Williams

Job Title: General Manager

I studied Adult Nursing at Bournemouth University and joined Salisbury Manor as a registered nurse before progressing to become Home Manager.


There’s plenty that keeps me busy in my role. I love supporting the residents and listening to their stories, doing admin, liaising with the team and ensuring they have everything they need to deliver the best care. I’m very proud of the team here at Salisbury Manor. Each colleague works with compassion and love for the residents.


Mealtimes are the best times of the day here at our Salisbury care home. Residents are socialising and enjoying the delicious food served by our talented catering team. It’s lovely to see the smiles and interactions between residents and the team at these times.


My husband is in the army, so, outside of work, family time is very precious as he’s often away on duties. I also enjoy reading and getting lost in a book.

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